We had a large problem with water slowly leaking into our master bedroom from the outside of our…read morehouse (among other issues). When we discovered it, we were very stressed about how to start, what to do, etc. Fortunately, we found NW Prestige! They were amazing at addressing the issue, providing a solution and walking us through the steps. Troy, Junior, James and Eric were fantastic through the entire process!!! They were kind, timely, respectful and put our minds at ease. We highly recommend them and are very appreciative of all the hard work they put in!

We had an unexpected water issue and Prestige NW came through for us big time. Dalton, Carlos and…read moreErik were super responsive, so helpful and communicated constantly as they mitigated for us. They make a stressful situation way better with good energy and excellent work. Can't recommend strongly enough!

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

We had an excellent experience with PacWest Restoration after our washing machine caused water…read moredamage and required us to replace our LVP flooring. From the very beginning, Tyler was incredibly communicative, clearly walking us through the project scope, timeline, and next steps so we always knew what to expect. Jon did a fantastic job coordinating the crews and ensuring everything stayed on schedule, which made the entire process smooth and stress-free. The crews themselves were professional, friendly, and very easy to work with. The quality of the work was outstanding across the board -- from drywall repair to the new flooring installation, trim work, and paint -- everything was completed with great attention to detail and looks fantastic. I would absolutely recommend PacWest Restoration to anyone needing restoration or repair work after damage, or even general construction projects. Tyler and Jon would be the first people I call for any future work!

PacWest Restoration is amazing! This was our first time dealing with restoration needs after a…read morewater heater blew and I cannot say enough great things about Jeff and his team! We had carpet, laminate, molding and dry wall damage and I swear our home looks better than ever! The guys were punctual, courteous, and the detail of the work done was top notch. Any questions or concerns we had, Jeff responded expeditiously and took care of whatever it was we needed. Nobody wants damage to their home, but I know if I need help again, I will only trust this company.

ServiceMaster of Portland did a great job of assessing our mold & moisture damage from a broken…read moreCPVC hot water line in the crawl space. Everyone I dealt with was courteous and professional, and the demolition crew left a very clean jobsite once finished.

Overall bad experience during stressful home flooding. Initial visit from junior tech missed wet…read morespots not found until 2 weeks later by experienced manager. Meanwhile junior tech installed dehumidifier with kinked discharge hose, spilling additional water into our home. I was told field techs would return "tomorrow" multiple times, but this didn't happen, causing 1 week delay in mitigation. Office staff seemed disorganized and not focused on my case, creating additional delays. Staff didn't get my email address, then didn't get my insurance claim number, then didn't contact my insurance company. Phone staff not able to answer basic questions like, "Does your team work on weekends or will I have to wait until Monday?"

Overcharged and sent a guy who didn't know what he was doing. He came out for service call $255 and…read morepulled the toilet off $300 extra. He used a power snake and said we were all good. He spent a while here so they charged another $100. He left and the toilet overflowed again. True to their word, he was called back for no charge. They took the toilet off again and did the power snake from the septic system. This seemed to do the trick, but he recommended we call AAA septic since our system was full. If this was the end, I would have rated them well. I found a leak in a pipe and instead of fixing while here they said, just wait and see if it stops. It didn't and they came back and charged another $250 for a service call for a 10 minute job to reseal the pipe. Then AAA came out and drained the septic for $800. They were going to come back and flush the system. When the did, they relayed that the city should have done this for free and they can't touch the system. Neither AAA or ServPro recognized this so that's why it's on this review. I had to have another plumber come out, scope and flush the line for yet another $600. Something that should have cost $750 ended up costing me a few thousand. When I called to complain, Grant never called back.

Just a few quick words about ServPro of Vancouver:…read more Obviously nobody wants to have to a disaster in their home like we did, but thankfully, ServPro fixed everything in minimal time and the job they did was fantastic! We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries. In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process. Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use ServPro of Vancouver again if we had to. Highly recommend!!! Julie Lawrence

Excellent customer service Highly recommend. We appreciate them so much. Good quality work at a…read morefair price. All my HOA members uses them now.

Brandon and the team at Next Gen were great. Bradley did a thorough review of the water issue in my…read morebasement and offered some options for remediation. When I realized that I could do part of the remediation myself, the team was kind in answering all of my questions about how doing some portion of the project myself would affect the overall cost, which was great. Highly recommend!

Honest!!! We had a small roof leak and a bit of mold. Three estimates to fix it and two were over…read moreone thousand dollars. Zach with Reclaim carefully inspected the atic and area and cleaned up the mold at a fraction of the other two estimates.

I received a consultation from Zach regarding mold remediation in my home. He gave us an in-depth…read morewalk-through of how treat the mold that was building up along walls in my home using specialized anti-microbial paint products. He gave me a run down of all the services he could offer, but ultimately recommended that we do it ourselves, because the work it would take to fix the problem, while time-consuming, was not difficult for a non-professional to accomplish. I really appreciated his candor and would not hesitate to reach out in the future for any water-damage/mold issues that I was having in my home.

Premier was good at packing out our belongings, but the actual restoration work on our home was…read moreterrible. We've had to redo multiple things more than once. They sent non licensed electricians to perform electrical work, and afterward we had loose and faulty outlets in several places. When we raised concerns, they said they would not fix them. They also hired very low quality contractors for repairs. At one point, I asked for only the garage ceiling to be painted black, and instead they painted all of the interior ceilings in my home black. When I objected, they tried to convince me to keep it. They eventually repainted the ceilings back to the original color, but they did not even remove hardware like dome lights and door hardware, so black paint was still visible underneath. When they told us the house was ready to move back into, many things still did not work. The garbage disposal was clogged, the dishwasher was clogged, the washer and dryer were not connected or plumbed correctly, the bathroom ceiling fans were not working, the doorbell stopped working, the fridge ice maker stopped working, and new garage outlets they installed did not even work. They blamed some of this on pre existing issues, but these problems appeared after their work. I also found that they billed insurance for work that was not actually completed. About a year later, I discovered they had never installed attic insulation as claimed. They only came back to do it after I caught it. Later, when the dishwasher clogged again and overflowed through the air gap, I checked under the sink and found a large kink in the garbage disposal hose from an improper installation. This was another example of careless workmanship. Based on my experience, I would strongly recommend that anyone using this company inspect every claimed repair very carefully and verify that the work was actually completed. Good packing service does not make up for poor restoration work and questionable repair practices.

These guys really understand the process to get through all the obstacles you will have to recover…read morefrom a fire in your home! Highly recommend using them as a resource. Remember, your insurance company wants to do the least amount possible- not what is best for you.