Thank you BCC Restoration! We had pipes break in February 2023, it is now October 2023. We hired…read moreBCCC Restoration company to repair and remodel our home after it was damaged. From the very first, they showed up, they were very professional, they took pride in everything they did, from drying, the house out, tearing out wet sheet rock, replacing the hardwood floors though out the house! Replacing the tile, and trim, packing out the house. We would recommend BCC and the crew, Foreman Mike Harbaugh, Dave Hollomon, Edgar, Mondo tile guy, and everyone who helped pack our personal property out and back into the home. Thank you all so much!

Although our project was completed and I am happy with parts of the finished work, the process was…read moreone of the most stressful and frustrating experiences I have had as a homeowner. Before choosing BCC, understand that I was required to sign a contract before receiving the full restoration estimate. Once the estimate was completed, backing out could have required paying a percentage of the project cost. It then took months for BCC and my insurance company to agree on the reconstruction scope and pricing. By that point, changing contractors would have meant starting over and leaving my family without a functioning kitchen even longer. I did not feel I could realistically walk away. Communication was inconsistent and unclear. I repeatedly had to request explanations, updates, documentation, and cost breakdowns. I often felt I was piecing together information about my own home and expenses. The countertop issue was a major example. I communicated in writing which countertops I wanted, but the change order used only a generic description. After signing, I learned BCC had priced different materials and made vendor decisions without clearly explaining them. Getting the countertops I originally requested cost approximately $2,000 more and caused delays. BCC did not meaningfully address either issue. Throughout the project, I also struggled to get an itemized breakdown of insurance payments, BCC charges, credits, material changes, and homeowner upgrades. Even at the end, I received broad descriptions and totals rather than the detailed costs I had repeatedly requested. Billing issues are still ongoing. BCC is seeking additional plumbing costs, but when I requested the plumber's supporting invoice, I was told it would not be provided until my insurance approved the charge. I find it unreasonable to be asked for additional payment without receiving the supporting documentation. I also had to identify and request corrections for workmanship issues. By the end, I was documenting defects with photographs and painter's tape because I no longer trusted that problems would be caught without my involvement. What should have been the relief of restoring our home after water damage became months of uncertainty, frustration, additional expense, and stress. My biggest takeaway is the lack of transparency and communication. Information about materials, vendors, change orders, costs, and billing was often unclear or incomplete, and I frequently had to pursue it myself. This ultimately destroyed my trust in the company. I wish I had understood these issues before signing. If you are considering BCC, read the contract carefully, ask about termination costs, require specific products and vendors in every change order, and request detailed documentation of insurance funds, upgrades, credits, labor, materials, and subcontractor charges throughout the project. Although your home may be restored, based on my experience, I would never choose BCC again.

Honest!!! We had a small roof leak and a bit of mold. Three estimates to fix it and two were over…read moreone thousand dollars. Zach with Reclaim carefully inspected the atic and area and cleaned up the mold at a fraction of the other two estimates.

I received a consultation from Zach regarding mold remediation in my home. He gave us an in-depth…read morewalk-through of how treat the mold that was building up along walls in my home using specialized anti-microbial paint products. He gave me a run down of all the services he could offer, but ultimately recommended that we do it ourselves, because the work it would take to fix the problem, while time-consuming, was not difficult for a non-professional to accomplish. I really appreciated his candor and would not hesitate to reach out in the future for any water-damage/mold issues that I was having in my home.

I called to request an inspection and bid for mold remediation in our basement. I was quickly…read moreinterrupted to determine if I had had a mold test done, which I had. I was then told to email the mold test, which I did. I never heard back from this company, even after I left a follow up voice mail. The experience felt disrespectful and unprofessional, and we are going with another company.

This company goes above and beyond with customer service... I was more then pleased with there…read moreservice I called several companies and they were here with in mins of my call.. there customer service was impeccable very well explained and made me fell comfortable... I would use them again or recommend them one hundred percent Thank you again mark for all you have done for me and my family .... CandeeDeane

I am very grateful to be have worked with a company like JR Johnson for my communities on various…read moreprojects, small and large. The representatives are professional, honest, knowledgeable, and hard working. They provide excellent customer service to my team members and the residents we serve. They provide quick and fair estimates on jobs needed. Thank you for the diligent work on this last project.

Just goes to show that sucking up to the HOA's and dong shoddy, minimum work catches up with you…read more Good riddance. Work was sloppy, ignored the main issues which caused major problems down the road, but made sure they serviced the management company interests.

We would highly recommend Texco. We had an area rug cleaned by them. The quote was very reasonable…read more The rug was picked up from and delivered back to our house in 2 weeks. They were punctual with the appointment times we had set up and very knowledgeable and friendly. The rug looked and smelled (pet urine treatment) great! We will definitely use them when we have our other 2 rugs cleaned!! Thank you,

Premier was good at packing out our belongings, but the actual restoration work on our home was…read moreterrible. We've had to redo multiple things more than once. They sent non licensed electricians to perform electrical work, and afterward we had loose and faulty outlets in several places. When we raised concerns, they said they would not fix them. They also hired very low quality contractors for repairs. At one point, I asked for only the garage ceiling to be painted black, and instead they painted all of the interior ceilings in my home black. When I objected, they tried to convince me to keep it. They eventually repainted the ceilings back to the original color, but they did not even remove hardware like dome lights and door hardware, so black paint was still visible underneath. When they told us the house was ready to move back into, many things still did not work. The garbage disposal was clogged, the dishwasher was clogged, the washer and dryer were not connected or plumbed correctly, the bathroom ceiling fans were not working, the doorbell stopped working, the fridge ice maker stopped working, and new garage outlets they installed did not even work. They blamed some of this on pre existing issues, but these problems appeared after their work. I also found that they billed insurance for work that was not actually completed. About a year later, I discovered they had never installed attic insulation as claimed. They only came back to do it after I caught it. Later, when the dishwasher clogged again and overflowed through the air gap, I checked under the sink and found a large kink in the garbage disposal hose from an improper installation. This was another example of careless workmanship. Based on my experience, I would strongly recommend that anyone using this company inspect every claimed repair very carefully and verify that the work was actually completed. Good packing service does not make up for poor restoration work and questionable repair practices.

These guys really understand the process to get through all the obstacles you will have to recover…read morefrom a fire in your home! Highly recommend using them as a resource. Remember, your insurance company wants to do the least amount possible- not what is best for you.

I ended up paying $119 for a 120 square foot carpet to be partially cleaned. Unfortunately, I…read morewouldn't recommend this company. I tried reaching out for a resolution but never heard from them. I ordered (online) a carpet clean and added two vents to meet their posted $119 minimum. When they came out I was informed they don't clean vents and that the minimum is $149. They did honor the $119 after we spoke on the phone, but no vents were cleaned. The carpet is still dirty. Even through my baseboards were removed, they didn't have any tool to clean the coffee stain close to the wall. The coffee stains in the middle of the room were not removed either. I ended up hiring another company to clean the carpet. They were able to remove the stains. I try to only hire local companies so I do not leave this review easily.

While the technician was really friendly and did a good job on the actual carpets, we were left…read morewith some pretty bad damage to our door frames. There are divots on every door frame to each room the tech cleaned. It is from the hose scraping along the frame while cleaning. The last carpet company we used had plastic shields they put on the wood door frame to avoid this very issue. We are pretty disappointed a 30 minute carpet clean has left us with such severe damage to the woodwork of our home. I emailed photos to the owner and a week later I still haven't heard back. I hate to leave a bad review but I also want to save anyone from having to spend time and money fixing damage to your home that could easily be prevented.

Overcharged and sent a guy who didn't know what he was doing. He came out for service call $255 and…read morepulled the toilet off $300 extra. He used a power snake and said we were all good. He spent a while here so they charged another $100. He left and the toilet overflowed again. True to their word, he was called back for no charge. They took the toilet off again and did the power snake from the septic system. This seemed to do the trick, but he recommended we call AAA septic since our system was full. If this was the end, I would have rated them well. I found a leak in a pipe and instead of fixing while here they said, just wait and see if it stops. It didn't and they came back and charged another $250 for a service call for a 10 minute job to reseal the pipe. Then AAA came out and drained the septic for $800. They were going to come back and flush the system. When the did, they relayed that the city should have done this for free and they can't touch the system. Neither AAA or ServPro recognized this so that's why it's on this review. I had to have another plumber come out, scope and flush the line for yet another $600. Something that should have cost $750 ended up costing me a few thousand. When I called to complain, Grant never called back.

Just a few quick words about ServPro of Vancouver:…read more Obviously nobody wants to have to a disaster in their home like we did, but thankfully, ServPro fixed everything in minimal time and the job they did was fantastic! We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries. In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process. Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use ServPro of Vancouver again if we had to. Highly recommend!!! Julie Lawrence