I had stored my motor home here for over a year, with out incident. In Late January I had picked up my motor home for a trip, and noticed that some of the exterior cargo door knobs had been turned. I told the manager ( Heather ) and she said she would have the others checked out.
Okay- Fast forward to the first Sunday in March. I went to check on the motor home and I was surprised to see that someone had tries to forcefully enter the motor home through the entry door. I also discovered that ALL the exterior cargo compartments had been forcefully opened. Luckily nothing was stolen ( because I don't keep valuables stored) and luckily they were not able to make entry. I found at 32 gallon trash can that was in my storage compartment left outside by the criminals, right side up. I also found it filled with rain water about 1/3 of the way up. Now that last rain storm was the previous Friday night and I discovered it on Sunday afternoon. That tells me that the damaged occurred minimum 48 hrs prior to my discovery. Which means that there were no routine inspections performed. Upon this discovery, I soon realized that several other motor homes had the same damage. I counted around 9, but later the manager (Heather) told me on the phone 16 were damaged. After finding my motor home damaged, I called the office line..no answer so I left a message. I went to the onsite living quarters, knocked on the door, still no answer. Even though there was a vehicle parked by the living quarters.
I filed a police report took my motor home and left.
Now the disappointing part..
Heather did call me back on Monday morning. She was polite on the phone and stated that the routine is to file a police and thats basicly it. She also said that the company who owns the lot will give a 1 free month rental for the inconvenience. At the same time I had my insurance agent out looking at the motor home. He estimated the damage at almost $2000. (later the estimate increased to nearly $2400).
So I asked Heather for the contact information who owns the storage and would only provide me with a general email address. It certainly is not a "company" with a genuine website or email. But I still emailed to the address given and the Tri-City Storage. I had asked for Tri-City storage to pay my deductible of $500 for the following reasons. I told them about the trash can filled with water. I explained that they do not have any security cameras on the lot facing the RV lot, the lot is not lighted, there is not a security fence, only a standard chain link fence. There are obviously no security patrols, guards or dogs. I said to them that their websites states that they go the extra mile for security, which they dont and would like for them to pay for only my deductible. I get no response. So I go to the office and send the email again. Then it goes through.. The manage ( Heather) reads it and then asks me what I want...
Im thinking to myself is she for real? But I politely teller her $500 for my deductible and she tells me she is only a manager and can not authorize that, only the company who owns the lot can.....( back this mysterious company)...and what kinda of manager has no authority over the business they run? So I cancel my contract with them and leave.
So can you guess what happens next? Im sure you can.. Heather emails me back and states that "the company is not liable for damages occurred on the lot."
I haven't head a word since then.. read more