*** Try Rocklin Self Storage or Loomis Self Storage ***
Let me start off by saying that I have never written a negative review on ANY vendor in my life. As a business owner, I know how damaging they can be to a business. However, our experience with Blue Oaks Self Storage more than justifies the rating and the time to write this review.
My husband and I visited Blue Oaks Self Storage on Sunday June 26th about 30 minutes before closing. We were greeted by Sharon at the front desk and out came Bob (holding their dog Elvis in his arms). We inquired on the spaces they had available for a 23' ski boat. Bob drove my husband, our son, and me to 2-3 different spots. One of them (#35) was available and had a building on one side which we thought would be great to help protect our new boat from the elements. We asked if we could reserve the spot (as we were going to buy the boat the very next day) and Bob said, "Yes. We will hold the spot for you for seven days. All I ask is that if you decide that you no longer need the space, that you give us a call." Absolutely...no problem!
We bought our boat on Monday (June 27th), insurance was put in place the next day (June 28th) listing Blue Oaks Self Storage as the location where our boat would be stored and they were even listed on our declaration page. I called on Friday (July 1st)---TWO DAYS BEFORE our space would no longer be reserved--and a woman named 'Sue' answered the phone. I kindly stated that I would like to come down to secure spot #35 and she said, "I'm sorry, that spot is no longer available." WHAT????? We spent 30 minutes down there, researching, and reserving that spot. Sue stated that "Bob and Sharon are off on Fridays and Saturdays, but I will see if I can call him and see what may have happened." Sue called me back about 10-15 minutes later and said, "I spoke with Bob and he has no recollection of you coming down and reserving that spot." WHAT?????? While I was down there reserving the spot, I asked if they had any pull through spots available to make our lives easier. Sharon looked and said that they didn't but that they had a waiting list and that she'd put my name on the list and that I was 4th on the list. Knowing that I could catch Sue and Bob in a lie (!!!!!) I innocently asked Sue, "Sue, can you please look at your list for pull through spots?" She said, "Sure" and I said, "Now can you go down that list and see XXXX (my first and last name) on that list?" Sue all of a sudden became silent (and apparently stupid) and stated, "I actually cannot access that list." I know (and she knew) that they were lying and I proved my point that I WAS at their location and that Bob simply sold the spot right out from underneath me.
I own a business, I understand how tempting it can be to "go for the sure thing," but this company lacks the basic communication and business sense to even call me and say, "I have someone here who wants spot #35, do you still need it?"
All of this occurred over the 4th of July weekend and I was stressing out over where we were going to store our boat. Fortunately I found a SAINT of a company (LOOMIS SELF STORAGE) by speaking with Dawn at Rocklin Self Storage. The two companies are owned by the same family and their customer service is TOP NOTCH! Dawn went above and beyond helping me secure a spot at their Loomis site (as the Rocklin Self Storage site didn't have any openings). Sean with Loomis Self Storage called me on his day off over the holiday weekend and spent a long time explaining pricing to me (MUCH CHEAPER than Blue Oaks Self Storage) and I actually got a pull through spot!
I live very close to the Blue Oaks Self Storage site, but trust me when I say knowing that your boat is stored at a location run by professional, honest, and competent people is well worth the extra 5-7 mile drive! I strongly suggest talking to Dawn or Sean with Rocklin and Loomis Self Storage (respectively) for your storage needs. RUN from Blue Oaks Self Storage--They have no accountability or integrity! read more
