The name of this business has changed to " Medical City". After receiving what I believed to be 2 faulty prescriptions, 1 for multi focal contact lenses...the other for biofocals , I decided to seek care from another Optometrist (to whom I never disclosed the Prescriptions I received from this facility) and pay for another fittng/exam. I suspected the original prescriptions were wrong because I felt like I was wearing my grandmothers glasses (that I used to try on when I was a little girl)and repeatedly told the attending DO (Dr) that I could drive safely because signs were out of focus. After 3 weeks and having tried 3 separate prescriptions ( trial lenses) recommended by her ( not unusual for a multi focal fitting) I was told by the DO that "although I look good for my age, my vision, because of my age , couldn't be improved any further and was sufficient". I was told that the best approach would be to "enlarge the text on my iPhone". I was not getting given any solution for improving my distance sight, which I still complained was "out of focus". Sadly, I accepted that wrong advice and ordered the prescribed contacts believing what The DO had said. I was also told the eyeglass Rx I received in addition to the contact Rx , was correct and needed no changing.
Fortunately i did not order glasses because I truly felt that something was "off" with that prognosis even tho I struggled with them for well over a month, until coerced by family members to seek a 2nd opinion from a different facility .
Upon visiting another DO office and paying new exams ( bear in mind I never disclosed my original prescriptions from Brevard Eye Center/ Aka Medical City to this 2nd new provider), I did find out that my prescription was indeed different. they ordered me trial lenses (they did not have my RX trial kit in stock for my prescription. Upon returning a week later to this 2nd opinion facility, I was given my trial lenses to wear for a week. They turned out to be a perfect match and once again I could drive and read as well as I did when I was 12 years old !
Although my Medicare supplement paid for my routine exam at Brevard Eye Center/medical city, I paid out of pocket for my contact fitting and any cost over $100 for the yearly supply of contacts themselves and Medicare is having to pay for a faulty incompetent exam and contacts. I do have astigmatism in one eye so the contacts were costly. At this time Brevard Eye Center has refused a refund, violated my right to privacy per federal HIPPA regulation but not providing me with a secure private area where all their customers and employees could overhear my entire complaint and medical private history for 1/2 hour before I was finally offered a secure area to talk further with The office manager who had been for the first 1/2 hour dealing with my complaint in public at the front desk in the lobby. One of their clients/ customers even gave me a thumbs up!! I was horrified and embarrassed. Her body language toward me was so offensive, it only elevated my dissatisfaction to higher level then when I had arrived and when I told her I was offended by it, her demeanor somewhat softened but the damage had been done.
I agree with previous reviewer who called them "horrible" and feel they have not only exploited me but Medicare, for accepting payment for sub standard medical care as well and fully intend to file complaints with them, HIPPA, ( their website has a contact address for their HIPPA compliment manager) and to the department of professional regulation as well. I am a retired Dept of Health / State of Florida employee and would NEVER have treated a client with the disrespect and sub standard level of care I received! Especially considering the amount of $$$ involved.... ??? They are all about their bottom line profit and could care less whether or not they provide sub standard care EVEN when provided with proof that it occurred ( I provided them with all the correct prescription from my 2nd opinion Dr/Do, but still denied any wrongdoing) .. read more
