This is the most unprofessional doctor I've ever gone to the doctor told me I would need two…read moreprescriptions. The office never called them in or gave them to me. When I called two days later they were mad they sent it to the wrong pharmacy when I called again, two days later, they hung up on me. Do not go there. I don't know about the Merritt Island location, but the Palmbay location is awful. I will also be letting the owners know, how mean that's the word mean the nurses were not to mention lazy and I still don't have my prescription seven days later

Love this office! Promptly got an appointment. Came in for possible eye infection. Staff & Doc are…read moreextremely friendly! ... Would definitely return for regular eye exams...

I had a great experience here! The staff is the main reason I'll be coming back--they were…read moreextremely friendly and helpful the entire time. Everything was quick and easy, they had tons of glasses options to choose from, and it was very kid-friendly as well. I also love that they're open until 8pm on Tuesdays, which is super convenient. Highly recom

I had to leave after waiting 30 minutes past my appointment time. I came for an eye exam and…read moreneeded a form completed. I was told the doctor charges $15 extra to complete the form. I completed a 52 question text message questionnaire. Then was told they didn't receive it. I truly felt like they did not want to have me as a patient. They cater to children and it is readily apparent they do not want adults as patients. They are the most inconsiderate business I have encountered in a long time. If you are an adult, STAY AWAY!

Updating my review, unfortunately, This will probably be my last time here. They are getting…read morewayyyy too busy and not enough help. This is my second visit here trying to pick up my glasses. First time left after 30 minutes without being helped. This time I'm up to 10 minutes and still waiting.

Went in this year for my annual... purchased 2 pairs of glasses and also paid for a contact…read moreprescription. Had a new tech checking me out and he had no knowledge of my insurance and luckily I did, all he did was try to upsell me. After appt. I was called to pick up my glasses.. about 2 months after purchasing them one frame broke and the other one lost the nose pad. I went back in and wanted to get them fixed.. the African American woman was so rude to me.. said we can't fix them u have to buy new glasses.. 2 months old u have got to be kidding me. Obviously there's no back up for their products so I suggest u go elsewhere.. I won't be going back.

he is the best I've not met a Doctor Who could perfectly fit contacts for my eyesight with…read moremultifocal contacts. I believe he's retired now which makes me very sad crossing my finger. Somebody else can do half the work he did.

Dr. Grofik is an amazing doctor. He actually cares for you as a person and not just a patient…read more I highly recommend him to everyone.

Everything went amazing. We came down from Maine for the week on business and I brought all my…read moreglasses, that needed work, here to 20/20 BECAUSE they're amazing. We came in and the service was spot on, very attentive and got seated right away, straightened out our vision insurance, got right to work. That was mid morning. In less than 4 hours, both pair of glasses got refitted with new lenses for just over $200. Wow. They fit and we're set up perfect. Now, I go to look at the reviews and was shocked to see 2.2! Don't believe it. I'm not getting paid for advertising, I do reviews only when I'm compelled. Give these guys your business, you won't find a better place near them.

My eye glasses are the wrong prescription. Have to wait for Saturday to talk to monitor. The 20/20…read moreelite HD potofusion X brown is nooooo good does not change at...although reccomended by the staff. .had accident broke my glasses that is Why I went there so sorry I did. Waste of money....oh also I was told you picked the brown so my problem. So save time and money DO NOT GO THERE If there is a ratings below ZERO its them...Good Job to folks who work there

Zero stars! Florida eye institute in Melbourne FL! Do not go unless these are the last providers on…read morethe planet and you have the entire day to wait on the subpar service because they will keep you there all day. This review isn't going to hurt their take home pay... but if it thwarts one person away from this "institute" I will have fond my job. If lying through your teeth while saying, "they are bringing him back next" was an Olympic sport, this front desk would have gold medals. Then when you get to the back it is a continuous shuffling of more persons I wouldn't hire to clean out a barn stall with the first stop at a woman who had the personality of a donkey. To tell someone "they were next", "shouldn't be much longer" (and if you say something they take others in front of you in their sick power controlling behavior) so when you are there from 915 AM (after a 50 min drive!) then aren't leaning until 11:52 because they gaggle of girls saying "won't be much longer" now want to go to lunch so they can fuel up to start the Olympic sport of telling the afternoon crowd, "it shouldn't be too much longer". Oh... and I reached out to speak to an administrator, well you guessed it. No response! She must be the speaker at their covered dish luncheon explaining how to say "we don't give a d### about the patient's time or concerns" in new ways. "Shouldn't he to much longer", "they have his chart now", "we are short staffed today","equipment down"..... never the truth ! Never would you like to reappoint, never an apology! I hear the doctor is good here. 1:23 do one doctor doesn't balance out the 23 others on staff. Choose another eye doctor.

People don't want to wait hours to see the doctors. It's not easy sitting together with people…read morecoughing and sneezing in a small room. I feel sorry for staff that has to deal with this every day. I looked elsewhere.

I was recently told that I had an eyelid issue that required the services of an eye surgeon who…read morespecializes in eyelids. I was referred to Dr. Patricia LaFleur at the eye Institute for medicine and surgery. I was quite apprehensive as I have never had any type of eyelid surgery or eye. surgery or facial surgery before. I think that Dr. LaFleur was the nicest person I've ever met. Honestly. She put me at ease right away and was so kind and understanding, particularly given that I was a bit nervous. She answered all of my questions and was very patient with me. The surgery went extraordinarily well and it is as though the condition was never there to begin with. I was also concerned about the possibility of scarring at the incision site but I am so pleased to say that there's no evidence of scarring whatsoever. On another note, her assistants in the Office were also nice, friendly and polite. They were very professional and obviously everyone had a great deal of experience. The whole situation was as excellent as it possibly could be. If somebody else needs this kind of medical service and they live anywhere in the Melbourne, Suntree, or Rockledge area, take it from me, there's no need to travel all the way to Bascom Palmer or to mayo clinic. We're fortunate to have the best eyelid surgeon anywhere right here in Melbourne. Her name is Dr. Patricia LaFleur and she is a surgeon at the eye Institute for medicine and surgery.

Worst experience from the front desk down to the doctor!! They canceled my son appointment without…read morenotice and didn't care. Wouldnt do anything to help out even thought the receptionist said that they had a cancelation and I had the email confirming his appointment along with the phone call! Rude and disrespectful. Never again.

I called into this location for some assistance with my contact lenses prior to the Space Coast…read morehalf marathon. Julie was a GODSEND and so helpful both on the phone and in person, I highly recommend this location!

I have been going to Dr. Ray for YEARS. So has my special needs daughter. He is always so kind and…read moretakes his time. His staff is wonderful and always willing to help. I would not go anywhere else. Hope he doesn't retire anytime soon.

Best Optometrist!! Knowledgeable, easygoing, friendly, expert are a few words to describe "Ray"…read more(that is how he introduces himself, "Hi, I'm Ray")! We picked this little out-of-the-way office out the hundred around our area due to his many positive reviews. Now I see what they're talking about. You're not just another number here - he treats you like you are his only client and does not rush you. I bent my glasses and he came out and he expertly fixed them right away. I was also sent off with some complimentary cleaning clothes and glass cases!! You want to be treated like a family member by someone with integrity? Go see Dr. Ray Hermida!!