I honestly don't think it's possible to write a negative enough review for this place. It all started with me returning my FX 2 and using my Roscoe 7 as a trade in to get a Checkpoint ALR 3. They didn't have the Checkpoint in stock so they ordered it and told me it would show up in a week. 9 days went by so I called to check in and see if they had an ETA since the bike was two days late at that point. It was then that I was told by an employee that the bike had north of a month long backorder. The employee seemed surprised that the manager who sold me the Checkpoint didn't tell me that it was backordered. At this point, I was not OK with having been deceived into this deal so I said I wanted my bikes back or a cash refund. I went in to the Trek store the day after my phone call with the employee and the manager lied to my face saying he didn't know there was a backorder. Nice try. I work for an auto dealership. We can see when cars and parts are backordered. A couple days went by and the employee called me again last Tuesday to inform me that they had found a bike in Tennessee and could have it in my hands by the weekend and asked if I wanted the bike or store credit. I chose the bike. The weekend came and went and still no bike so my brother called on my behalf since I didn't have time to call today 4/27/2026 and they told him the bike would show up tomorrow but would not be able to be built until Friday because their "builder" is out until then. More lies. Anybody in that store could build the bike. I know this because everyone in the El Dorado Hills store builds bikes. At this point, I now have a Giant Revolt 2 (I strongly suggest trying that bike) that will be my bike and I will be selling the Checkpoint for cash when I have it in hand because I am 100% done with Trek. I will be having it inspected by a trusted shop first before I sell it though because I now don't trust Trek Folsom to not sabotage the bike since I have been very clear about my displeasure both in this review and the survey I got in an email. I will NEVER do business with Trek again and will do everything in my power to direct everyone I meet away from Trek. This Checkpoint would have been my 4th Trek bike and after this experience, it will be my last for sure. Nice going guys. You drove away someone who was planning to ride your bikes for life! Great business! Anyway, if you want an awesome gravel bike, go to Mike's Bikes in Folsom and check out the Giant Revolt 2. I should probably be thanking Trek because had it not been for this experience, I never would have wound up with a far superior bike. Anyway, negative 1,000,000 stars for these guys. read more

Super friendly service from Travis and the rest of the crew every time I come in - love to support them!

Travis and Sean are amazing. I've been researching bikes and hitting up all the bike shops in the area to find a replacement for my 15 year old Trek. Travis gave me a few recommendations after learning the kind of bike I have, my weekly bike mileage and where I usually ride. He was familiar with my current bike, showed me the present day equivalent and answered all my questions. I really wanted to sleep on the decision and do a little more research so I came back the next day. Sean got me set up to test ride one of the bikes Travis recommended. They kept my license and credit card, asked my helmet size, made sure the bike was road worthy and adjusted the seat for my height. Sean talked me through how to use the bike because today's bike technology is more advanced than my current bike. I took it for a spin around the residential area behind the shop and decided to make the purchase. I upgraded the pedals (most bikes these days don't come with pedals which is just wild to me). Sean took the time to review the warranties for the frame and all other components, how to care for the chain and what came with the purchase (free adjustments for 30 days, (1) level one service within the first 12 months) and how to care for the carbon frame. I love the no pressure environment. Both guys were super helpful and knowledgeable. I'm a fan. And now I'll be EVEN faster than my husband. read more

Went in a few days ago with my wife's mountain bike and my son's kid bike. Luke greeted us quickly and warmly. He helped us with a few adjustments on both bike. Dude was very cool and gave us a bunch of great tips on bike safety and maintenance. We had a great experience there and will be back soon. read more

Travis helped me out big time! Brought my bike in with a flat, even when it wasn't his job to take care of it, instead of having me wait for the bike, he popped out the tube and fixed the problem in 5 minutes flat! I was on my way in what felt like no time at all! Couldn't be more pleased with the customer service! read more

Super friendly and knowledgeable staff. Got us right in to check out our bikes when we showed up. Great coffee bar and waiting area. Highly recommend. read more

These guys are highly informative, knowledgeable, and friendly. They do not push you to buy, and will try to find you the best deal. I'm presently shopping for a bike and will definitely purchase it from here. They have been patient with me as I decide which style and model. read more

On my way home from a ride I stopped by the bike shop to have their service department look at an issue that I was having with a few of the pivot bearings on my 2014 Giant Trance mountain bike. I spoke with the guy that was working the service counter and showed him the problem. I asked him the cost for the replacement bearings, and if they aren't in stock, the ETA for the parts. He tells me that I would have to leave the bike overnight and a technician would look at the bike in the morning and call me with that information. Hmmm, okay. I'll play along. The next day (afternoon) I get a call telling me that they have my bike apart and the cost to repair my suspension issue is $ 300+. WHAT! I reminded the guy that I only needed a quote for the parts, so I'm not sure what the heck they were doing with my bike taken apart. I told him to please put my bike back together ASAP and I would be by to pick it up. When I arrive at the shop, I ask for a written quote based on what was told to me over the phone and the guy proceeds to give me a rough verbal breakdown of the parts and labor needed to correct the problem. I ask again, written quote please?? Nothing. He goes on to repeat what they would do and the estimated cost of $ 300+. I thank him for his time and I leave the shop. The next day I get on my bike to go for a ride and get approximately 100 yards and something with my rear wheel doesn't feel right, like its vibrating or something. I reach back and I check the skewer for the rear wheel and it is completely loose. Again, WHAT! How freakin dangerous is that guys!!! Unbelievable. Needless to say, I will not be returning to this shop again. And that goes for about ten friends of mine as well. Geeeeezz. read more

I decided to go to a retail bike shop rather than buy online so that I could get some advice. A woman employee behind the register said "hello" when we walked in. When we went to the accessories section of the store the gentleman employee looked at my wife and me and said "Hello ladies". I'm a man in my 60s. What the? That was awkward. We shopped for seats and helmets unsuccessfully for 15 minutes trying to figure out their product offering. This could have been a $300-500+ sale for just a few minutes of their time. We never received any offer for assistance. They ignored us choosing instead to make small talk with the only two other customers customers, whom they knew by name and were picking up a bike. Tired of being ignored and not being able to figure out what to buy without help, we finally walked out. Not sure they even noticed us leaving, but I'm sure they didn't care. Buy local? Support small businesses? Why? For personal service. There was none. read more