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    Bikes and Riders

    4.8 (58 reviews)
    Open 10:00 am - 6:00 pm

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    2 hours

    Response rate

    95%

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    Louie S.

    - Brought 2 bikes in with flats, and asked them to "go through" each bike and make recommendation. - recommended full tunes at $270 each - when completed, one bike is fine, the other has electronic issues - was told AFTER the 270 tune up that an electric diagnosis was separate and would have been 100. Was not told this up front. Making the decision to pay 270 into the mechanical without knowing Electronics is ridiculous- at least for consideration. ‐ now I have an e-bike without E, that already cost 270 that I might not have agreed to had I known diagnostic cost up front and that the electronics didn't work. (By the way the last time I used the bike the E part did work) - the best Alex could do was to cover parts, but I'd still be on the hook almost $200 for the labor. Mind you I wouldn't be in the first 270 if I'd known everything up front - on top of everything else it was on me to communicate with communicate with them two to three times in person to even get an update on what was going on. This was over several weeks.

    Meetone Breeze Pro, dual battery e-trike.
    Richard S.

    Alec and all of the technicians, David in particular, are just outstanding. I bought an e-trike from a manufacturer other than what Bikes and Riders carry and they are still willing to provide mechanical support. I put a lot of miles on my e-trike traveling up and down a very steep road in our area. As a result, my trike is hard on the brakes. David has done an outstanding job of recommending better performing rotors and brake pads. I can't say enough about the personal support that they provide.

    Pace 500.4 e-bike

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    15 days ago

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    1 month ago

    Experience here was amazing! Best bike shop in town! Fixed a really complicated issue with my bike

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    2 months ago

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    8 months ago

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    Gleb R.

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    3 months ago

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    4 months ago

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    6 months ago

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    4 months ago

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    1 year ago

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    6 months ago

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    9 months ago

    The staffs here are great and communicates very well. Cost is fair and they're on time too. I highly recommend.

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    2 months ago

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    10 months ago

    The guys in the shop are extremely helpful. They made me feel like I was their priority and they were very knowledgeable. Love this shop!!!

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    11 months ago

    The staff at this bike shop are super friendly and knowledgeable on inner tubes. Thank you for great service.

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    6 months ago

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    10 months ago

    I bought my e-bike here. Great staff who know a lot about bikes. I also used them for maintenance, tuneup, and repair. Highly recommend!

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    2 years ago

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    1 year ago

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    1 year ago

    Brought my broken e-bike here and they fixed it within minutes. Really friends people, 5 stars for these guys.

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    6 months ago

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    Gleb R.

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    1 year ago

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    2 years ago

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    11 months ago

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    2 years ago

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    2 years ago

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    1 year ago

    Great service, with a trustworthy team, knowledgeable, fair process and always gets the job done quickly.

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    2 years ago

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    1 year ago

    Very quick, friendly, and thorough service. Took care of my kid's bike and even spotted an issue with the brakes to keep her safe.

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

    Amazing service! Great pricing. Wonderful customer service. We will definitely be coming back.

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Page 1 of 2

    Ask the Community - Bikes and Riders

    Review Highlights - Bikes and Riders

    We were first met by Gleb (who we later found out was one of the best mechanics on Aventon bikes in the area).

    Mentioned in 4 reviews

    Read more highlights

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    Bike repair review. Service call for my son's Nishiki Bike. He needed a new back tire because…read moreapparently he's skidding out like cray cray! Nice lil bike tune up as well. About $200. Great service and nice selection of Trek bikes! Like wow!

    I would have given them a five star, but there was a smaller gentleman there who was really rude…read more If it wasn't for Ben's excellent service I would have probably never come back to this place. He said he was "too busy" when I had already paid for the tire and installation.tonight a small bolt on a seat!! When I was a kid I used to do every work on my bike but I don't remember that simple stuff anymore. I guess he was he was racist to brown people because the whole time I was there he did absolutely nothing that's how small the fix was. He wasn't even working by the time Ben fixed the bike. A little advice if you want to do well in business customer service is the number one thing . Would have took him 5 mins I just didn't have the right tools since I haven't ridden bikes since I was a kid and I was fixing this bike for one of my many employees in the area. I bought this bike for her she only lives .6 miles away but it is so much more convenient especially in the heat. Oh well at least Ben stepped up without saying a word and made sure everything on the bike was tightened and in the right position. I would recommend requesting to only working for Ben especially if you are a different ethnicity. Remember the energy you give off initially towards someone and don't expect them to forgive you for nothing

    Victory Velo Bike Shop

    Victory Velo Bike Shop

    4.8
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    I purchased the highest-end bike available from Victory Velo because I believed I was investing in…read morepremium quality, expert service, and long-term support. What I experienced instead has been deeply disappointing. From the very beginning, the drivetrain did not function properly. Shifting was inconsistent and unreliable. I brought the bike back to the shop numerous times during the first year -- well within the stated one-year warranty period for drivetrain components. Each time, I was told the gears had been adjusted and that the issue was fixed. Each time, I would ride the bike and discover it was still not working properly. I travel frequently to ride, including trips to Colorado, and it is incredibly frustrating to arrive at a destination only to discover that a brand-new, top-tier bike still isn't functioning correctly. This was not a one-time complaint -- it was an ongoing issue from the beginning. As the one-year warranty period approached, I was told directly not to worry about the warranty expiring. I was assured that if we went beyond the 12 months and the drivetrain still wasn't resolved, they would "take care of it." I was explicitly told they would stand behind me and make it right. However, when we reached 16 months and the drivetrain issue was still unresolved, the response completely changed. I was then told there was nothing they could do because the bike was outside the warranty period. After a year of documented complaints and repeated visits during the warranty window, being told that the issue could not be addressed because of the calendar felt like a complete reversal of what I had been promised. The timing of the denial, after repeated attempts to fix the problem within the warranty period, left me feeling dismissed and unsupported. When you purchase a high-end bike at a premium price, you are not just buying components -- you are buying trust, service, and follow-through. In my experience, that trust was not honored. I cannot recommend this shop based on how this situation was handled. If you are considering a major purchase here, I strongly encourage you to get warranty commitments in writing, document every visit, and be extremely clear about how ongoing issues will be handled if they extend beyond stated warranty periods. Even if this were the last bike shop in Auburn, I would choose to drive elsewhere to work with a business that prioritizes accountability and standing behind its commitments. I have been a roder for 40 years.

    I was greeted the moment I walked in the door. Friendly staff, great service, and an awesome…read moreselection. You should check this place out!

    REI

    REI

    3.5
    (164 reviews)
    $$$

    This is a solid REI. The staff on the floor was helpful and helped us to locate the items we were…read morelooking for since we weren't familiar with this location. The gentleman at the register (wish we'd remembered to get his name) was exceptionally polite and professional. REI's can be hit or miss, but this one is definitely hitting the mark.

    I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

    Bikes and Riders - bikes - Updated August 2026

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