I've brought my son's scooter here twice and left a happy customer each time! They communicate well…read moreand get what needs to be done in a timely manner.

- Brought 2 bikes in with flats, and asked them to "go through" each bike and make recommendation…read more - recommended full tunes at $270 each - when completed, one bike is fine, the other has electronic issues - was told AFTER the 270 tune up that an electric diagnosis was separate and would have been 100. Was not told this up front. Making the decision to pay 270 into the mechanical without knowing Electronics is ridiculous- at least for consideration. ‐ now I have an e-bike without E, that already cost 270 that I might not have agreed to had I known diagnostic cost up front and that the electronics didn't work. (By the way the last time I used the bike the E part did work) - the best Alex could do was to cover parts, but I'd still be on the hook almost $200 for the labor. Mind you I wouldn't be in the first 270 if I'd known everything up front - on top of everything else it was on me to communicate with communicate with them two to three times in person to even get an update on what was going on. This was over several weeks.

Andy and Lindsey we're spectacularly helpful this week with our new bike purchase. They were…read moreefficient, courteous, and very knowledgeable. I appreciated how easy the process was, and the price couldn't be beat, either. I also appreciated how easy it was to call with questions and get a person on the phone vs a robot. Buy local!

Nice workers but they took my bike apart, and when they told me I had essentially totaled my bike…read morethat was still working fine, I said I would come pick it up. They said they would put it back together the way it was. Unfortunately that meant with a flat front tube, no valve nut or stem cap, and my derailer completely off with the chain hanging loose. That is about 5 pieces away from how it was when I brought the bike in. I won't be bringing my bike back

Bike repair review. Service call for my son's Nishiki Bike. He needed a new back tire because…read moreapparently he's skidding out like cray cray! Nice lil bike tune up as well. About $200. Great service and nice selection of Trek bikes! Like wow!

The team was extremely helpful and their guidance empowered me to make an informed decision that…read morewas right for me.

They did a rear tire tube replacement for me in under 30 mins. Super happy with the value, service…read moreand speed.

All of this is in the same day by the way I went over to…read moreMike's bikes and they said the repair for my shifter cable and housing was gonna be about $400 and they said it was gonna take about three weeks to repair so I set up an appointment with them and I thought it felt very off so then I went to Bob's cycle center and they said they would be able to repair it in the same day and all of it for about $50 including a tube change I did have the parts with me so it made it a little cheaper Chris and Mark helped me and they were extremely nice about it. I didn't specify what to I want to change and I got a call from them asking which I thought was very nice. I recommend this business for bike repairs at 10 out of 10 and if I ever need any other work done, I will definitely be coming here.

I purchased the highest-end bike available from Victory Velo because I believed I was investing in…read morepremium quality, expert service, and long-term support. What I experienced instead has been deeply disappointing. From the very beginning, the drivetrain did not function properly. Shifting was inconsistent and unreliable. I brought the bike back to the shop numerous times during the first year -- well within the stated one-year warranty period for drivetrain components. Each time, I was told the gears had been adjusted and that the issue was fixed. Each time, I would ride the bike and discover it was still not working properly. I travel frequently to ride, including trips to Colorado, and it is incredibly frustrating to arrive at a destination only to discover that a brand-new, top-tier bike still isn't functioning correctly. This was not a one-time complaint -- it was an ongoing issue from the beginning. As the one-year warranty period approached, I was told directly not to worry about the warranty expiring. I was assured that if we went beyond the 12 months and the drivetrain still wasn't resolved, they would "take care of it." I was explicitly told they would stand behind me and make it right. However, when we reached 16 months and the drivetrain issue was still unresolved, the response completely changed. I was then told there was nothing they could do because the bike was outside the warranty period. After a year of documented complaints and repeated visits during the warranty window, being told that the issue could not be addressed because of the calendar felt like a complete reversal of what I had been promised. The timing of the denial, after repeated attempts to fix the problem within the warranty period, left me feeling dismissed and unsupported. When you purchase a high-end bike at a premium price, you are not just buying components -- you are buying trust, service, and follow-through. In my experience, that trust was not honored. I cannot recommend this shop based on how this situation was handled. If you are considering a major purchase here, I strongly encourage you to get warranty commitments in writing, document every visit, and be extremely clear about how ongoing issues will be handled if they extend beyond stated warranty periods. Even if this were the last bike shop in Auburn, I would choose to drive elsewhere to work with a business that prioritizes accountability and standing behind its commitments. I have been a roder for 40 years.

Amazing shop, we went in expecting the typical poor bike shop attitude and were met with friendly…read morepeople, a clean shop and a warm inviting vibe. You can tell the people that work there enjoy themselves and it shows in how they treat people coming in. The shop is stocked with everything you need for any type of cycling. The service was top notch. I can't recommend a shop more. Top Notch

Love my e-bike from Bicycle Emporium! I've never been on one before and I loved the training from…read morethe staff.

BE is a gem tucked away in the corner of an unassuming strip mall off busy Hwy 49 in Auburn. It's…read moreworth seeking out. It offers a good selection of bikes, plus accessories, parts and tools. The quality of the repair work is top-notch, with good advice, quick turnaround, and reasonable prices.

I wanted to thank Janet,Cody and Eric for doing amazing job on my Steel Panther and they are one…read moreof the biggest Bmx parts store in Northern California. I would most definitely recommend them to everyone. See you three soon thanks again for outstanding work and customer service. Sincerely Cooper

I love this shop! They always have a large selection of bmx products to choose from.read more

Hi. I'm JACK LYONS, and I must tell you that Monster Joes Mobile Bike Service is more than just…read moreOUTSTANDING! You see, I have been in and out of bike shops for over 60 years; most have been satisfactory and more. BUT, Monster Joes is head and shoulders above all others. I'm fortunate to have discovered these superstars . They're the bee's knees, the cat's meow, the doggie's bow wow.

In March 2026, we searched several bike shops to find a reliable place to service our son's e‑bike…read more After reading many positive reviews, we chose Lincoln Cyclery. They offered a variety of services, including a convenient pickup and drop‑off option for a small fee. Reviews also praised their mechanics, so we felt confident leaving the bike in their care. The bike needed two new tires (which we provided), brake service, and a new kickstand. The staff came to our home to pick up the bike, and the mechanic looked it over while discussing the needed work. We were told it would receive a Stage Two tune‑up, brake service, new brakes, new tires, and the upgraded kickstand. At that point, we felt good about the decision and trusted the shop. Unfortunately, the experience went downhill once the bike was returned. 1. The bike was not returned on time. Not a major issue by itself, but it was the first sign of problems. 2. The under‑mount glow light was missing. I watched the mechanic load the bike with the light still attached. He said he would look for it and get back to us, but he never followed up. It felt like he didn't care that a $40 accessory had disappeared. He didn't offer to replace it nor offer a credit for the missing item. 3. The brakes were unsafe. My son had to adjust them himself because they were not set correctly when the bike came back. They still continue to not work correctly. 4. The mechanic mentioned a missing washer for the light. This raised more questions about how the bike was handled. The light has since detached from the bike, so now we need to find a new screw and washer that will work with the bike. 5. The upgraded kickstand and chain issues. The mechanic recommended a stronger kickstand to support the bike's weight, but soon after, the kickstand has broken and the chain snapped, so now the bike became unusable. Now, only a month later, the bike can't even be ridden. The light fell off, the chain broke, and the brakes are still unsafe. After spending around $393, we're left with a bike in worse condition than before and no resolution from the shop. We genuinely wanted to support this business, but our experience was extremely disappointing, and we feel cheated out of both the money and the repairs we expected

I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

Nothing says "customer service" quite like being publicly scolded by a manager for using the return…read morepolicy REI advertises. Daniel at REI Roseville made a point of calling out my return history in front of other customers, claiming my shoes had "over 500 miles" on them based on nothing more than his own guess, and threatening to leave notes on my account. I've been a member of REI since 1992. He also referred to my returns as "appeasements," which tells you everything you need to know about his attitude toward customers. REI advertises a one-year satisfaction guarantee. What I got instead was a public lecture, a completely unnecessary attempt to embarrass me, and a manager acting like he was there to scold me rather than help. He told me, in front of other customers, that this was "not my first return recently," announced that my return rate was 50%, pointed out that I had bought the same shoe in another color, and said he would leave notes on my account. What he conveniently left out is that I often buy multiple sizes or colors and return what does not work - all brand new - which is completely normal. Lastly, this was only the second used item I've ever returned - since 1992. REI Roseville turned a longtime customer into someone who now plans to avoid big purchases, stop using them for ski mounts, and possibly cancel a membership. Embarrassing behavior from a manager, and an even worse look for the store.