Andy and Lindsey we're spectacularly helpful this week with our new bike purchase. They were…read moreefficient, courteous, and very knowledgeable. I appreciated how easy the process was, and the price couldn't be beat, either. I also appreciated how easy it was to call with questions and get a person on the phone vs a robot. Buy local!

Nice workers but they took my bike apart, and when they told me I had essentially totaled my bike…read morethat was still working fine, I said I would come pick it up. They said they would put it back together the way it was. Unfortunately that meant with a flat front tube, no valve nut or stem cap, and my derailer completely off with the chain hanging loose. That is about 5 pieces away from how it was when I brought the bike in. I won't be bringing my bike back

I've brought my son's scooter here twice and left a happy customer each time! They communicate well…read moreand get what needs to be done in a timely manner.

- Brought 2 bikes in with flats, and asked them to "go through" each bike and make recommendation…read more - recommended full tunes at $270 each - when completed, one bike is fine, the other has electronic issues - was told AFTER the 270 tune up that an electric diagnosis was separate and would have been 100. Was not told this up front. Making the decision to pay 270 into the mechanical without knowing Electronics is ridiculous- at least for consideration. ‐ now I have an e-bike without E, that already cost 270 that I might not have agreed to had I known diagnostic cost up front and that the electronics didn't work. (By the way the last time I used the bike the E part did work) - the best Alex could do was to cover parts, but I'd still be on the hook almost $200 for the labor. Mind you I wouldn't be in the first 270 if I'd known everything up front - on top of everything else it was on me to communicate with communicate with them two to three times in person to even get an update on what was going on. This was over several weeks.

They did a rear tire tube replacement for me in under 30 mins. Super happy with the value, service…read moreand speed.

All of this is in the same day by the way I went over to…read moreMike's bikes and they said the repair for my shifter cable and housing was gonna be about $400 and they said it was gonna take about three weeks to repair so I set up an appointment with them and I thought it felt very off so then I went to Bob's cycle center and they said they would be able to repair it in the same day and all of it for about $50 including a tube change I did have the parts with me so it made it a little cheaper Chris and Mark helped me and they were extremely nice about it. I didn't specify what to I want to change and I got a call from them asking which I thought was very nice. I recommend this business for bike repairs at 10 out of 10 and if I ever need any other work done, I will definitely be coming here.

Bike repair review. Service call for my son's Nishiki Bike. He needed a new back tire because…read moreapparently he's skidding out like cray cray! Nice lil bike tune up as well. About $200. Great service and nice selection of Trek bikes! Like wow!

The team was extremely helpful and their guidance empowered me to make an informed decision that…read morewas right for me.

I wanted to thank Janet,Cody and Eric for doing amazing job on my Steel Panther and they are one…read moreof the biggest Bmx parts store in Northern California. I would most definitely recommend them to everyone. See you three soon thanks again for outstanding work and customer service. Sincerely Cooper

I love this shop! They always have a large selection of bmx products to choose from.read more

Excellent customer service! I would highly recommend them…read more 1) There is a sales floor full of different scooters that you can test ride. 2) They do scooter repair. 3) They fully assemble all bikes and scooters they sell there! It is a one stop shop for whatever scooter needs you have.

I wasn't planning to write a review but after my experience with Emma, which made me to write one…read more We recently bought a dirt bike at Hyper Rides, and ran into some issue , and she help me solved my problems , picked up all my calls , especially when it's late at night when business is close. So I really appreciate it. So I just wanted to mention it was a very good experiences and most importantly honest folks with no hidden fees. The sales may be done, but the great service still continues on. So if you are out in the market for bikes, please check them out first , and as a matter of fact I just refer a friend there.

I have been a Mike's Bike customer for years, but mostly in the Bay area. After moving to EDH, I…read moredecided to get a new bike, so I visited the store in Folsom. Although it seems like an out of the way location, it is large and stocked with a great selection of bikes and equipment. Staff is super friendly, helpful and let me test ride several bikes in order for me to decide on the best fit. I made my decision and couldn't be happier with my choice or the level of service provided by Slater, who helped me through the process. Even though they are a large company with numerous stores, you feel like you are buying from a locally owned business. I highly recommend.

I ordered a bike directly from Giant to be delivered at Mike's Bikes. The store manager, Angelique,…read morereached out to me the following day (I had ordered the bike late at night) to confirm my order. I was given an ETA of a week but the bike showed up yesterday (4 days after I ordered it) and was ready to roll. The rest of the staff is awesome too. I had to bring the bike in today because some punk made me hit a pole and bent my derailer hanger. They fixed the bike while I waited and didn't charge me. I'm assuming they didn't charge because I just picked up the bike yesterday. Either way, I love that shop and will happily send my friends and family there!

I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

Nothing says "customer service" quite like being publicly scolded by a manager for using the return…read morepolicy REI advertises. Daniel at REI Roseville made a point of calling out my return history in front of other customers, claiming my shoes had "over 500 miles" on them based on nothing more than his own guess, and threatening to leave notes on my account. I've been a member of REI since 1992. He also referred to my returns as "appeasements," which tells you everything you need to know about his attitude toward customers. REI advertises a one-year satisfaction guarantee. What I got instead was a public lecture, a completely unnecessary attempt to embarrass me, and a manager acting like he was there to scold me rather than help. He told me, in front of other customers, that this was "not my first return recently," announced that my return rate was 50%, pointed out that I had bought the same shoe in another color, and said he would leave notes on my account. What he conveniently left out is that I often buy multiple sizes or colors and return what does not work - all brand new - which is completely normal. Lastly, this was only the second used item I've ever returned - since 1992. REI Roseville turned a longtime customer into someone who now plans to avoid big purchases, stop using them for ski mounts, and possibly cancel a membership. Embarrassing behavior from a manager, and an even worse look for the store.

Hi. I'm JACK LYONS, and I must tell you that Monster Joes Mobile Bike Service is more than just…read moreOUTSTANDING! You see, I have been in and out of bike shops for over 60 years; most have been satisfactory and more. BUT, Monster Joes is head and shoulders above all others. I'm fortunate to have discovered these superstars . They're the bee's knees, the cat's meow, the doggie's bow wow.

In March 2026, we searched several bike shops to find a reliable place to service our son's e‑bike…read more After reading many positive reviews, we chose Lincoln Cyclery. They offered a variety of services, including a convenient pickup and drop‑off option for a small fee. Reviews also praised their mechanics, so we felt confident leaving the bike in their care. The bike needed two new tires (which we provided), brake service, and a new kickstand. The staff came to our home to pick up the bike, and the mechanic looked it over while discussing the needed work. We were told it would receive a Stage Two tune‑up, brake service, new brakes, new tires, and the upgraded kickstand. At that point, we felt good about the decision and trusted the shop. Unfortunately, the experience went downhill once the bike was returned. 1. The bike was not returned on time. Not a major issue by itself, but it was the first sign of problems. 2. The under‑mount glow light was missing. I watched the mechanic load the bike with the light still attached. He said he would look for it and get back to us, but he never followed up. It felt like he didn't care that a $40 accessory had disappeared. He didn't offer to replace it nor offer a credit for the missing item. 3. The brakes were unsafe. My son had to adjust them himself because they were not set correctly when the bike came back. They still continue to not work correctly. 4. The mechanic mentioned a missing washer for the light. This raised more questions about how the bike was handled. The light has since detached from the bike, so now we need to find a new screw and washer that will work with the bike. 5. The upgraded kickstand and chain issues. The mechanic recommended a stronger kickstand to support the bike's weight, but soon after, the kickstand has broken and the chain snapped, so now the bike became unusable. Now, only a month later, the bike can't even be ridden. The light fell off, the chain broke, and the brakes are still unsafe. After spending around $393, we're left with a bike in worse condition than before and no resolution from the shop. We genuinely wanted to support this business, but our experience was extremely disappointing, and we feel cheated out of both the money and the repairs we expected

staff was very helpful and ensuring we got the right fit bike for each person in our party. They…read moreexplained how to operate the Ebikes properly and the ride was fun with the recommendations on the local pathways! Cannot wait till more family and friends come to town so we can all go. Enjoy a fabulous bike ride!

After having my bike in another shop for 5 months and still not fixed I decided to drive up to…read moreFolsom from the Bay Area. I phoned up the shop and talked to Ed. I explained to him what the problem was and he said "l CAN FIX IT" I dropped it off Thursday and it was fixed by Friday. What great service! Ed was Awesome!! Really nice and knowledgeable guy. This is the place to go if you need your bike fixed. Five star service. Thank you