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    Trailside Bikes

    5.0 (2 reviews)
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    Updated 3 months ago

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    Ask the Community - Trailside Bikes

    Trek Bicycle Folsom

    Trek Bicycle Folsom

    3.7
    (9 reviews)

    I honestly don't think it's possible to write a negative enough review for this place. It all…read morestarted with me returning my FX 2 and using my Roscoe 7 as a trade in to get a Checkpoint ALR 3. They didn't have the Checkpoint in stock so they ordered it and told me it would show up in a week. 9 days went by so I called to check in and see if they had an ETA since the bike was two days late at that point. It was then that I was told by an employee that the bike had north of a month long backorder. The employee seemed surprised that the manager who sold me the Checkpoint didn't tell me that it was backordered. At this point, I was not OK with having been deceived into this deal so I said I wanted my bikes back or a cash refund. I went in to the Trek store the day after my phone call with the employee and the manager lied to my face saying he didn't know there was a backorder. Nice try. I work for an auto dealership. We can see when cars and parts are backordered. A couple days went by and the employee called me again last Tuesday to inform me that they had found a bike in Tennessee and could have it in my hands by the weekend and asked if I wanted the bike or store credit. I chose the bike. The weekend came and went and still no bike so my brother called on my behalf since I didn't have time to call today 4/27/2026 and they told him the bike would show up tomorrow but would not be able to be built until Friday because their "builder" is out until then. More lies. Anybody in that store could build the bike. I know this because everyone in the El Dorado Hills store builds bikes. At this point, I now have a Giant Revolt 2 (I strongly suggest trying that bike) that will be my bike and I will be selling the Checkpoint for cash when I have it in hand because I am 100% done with Trek. I will be having it inspected by a trusted shop first before I sell it though because I now don't trust Trek Folsom to not sabotage the bike since I have been very clear about my displeasure both in this review and the survey I got in an email. I will NEVER do business with Trek again and will do everything in my power to direct everyone I meet away from Trek. This Checkpoint would have been my 4th Trek bike and after this experience, it will be my last for sure. Nice going guys. You drove away someone who was planning to ride your bikes for life! Great business! Anyway, if you want an awesome gravel bike, go to Mike's Bikes in Folsom and check out the Giant Revolt 2. I should probably be thanking Trek because had it not been for this experience, I never would have wound up with a far superior bike. Anyway, negative 1,000,000 stars for these guys.

    Travis and Sean are amazing. I've been researching bikes and hitting up all the bike shops in the…read morearea to find a replacement for my 15 year old Trek. Travis gave me a few recommendations after learning the kind of bike I have, my weekly bike mileage and where I usually ride. He was familiar with my current bike, showed me the present day equivalent and answered all my questions. I really wanted to sleep on the decision and do a little more research so I came back the next day. Sean got me set up to test ride one of the bikes Travis recommended. They kept my license and credit card, asked my helmet size, made sure the bike was road worthy and adjusted the seat for my height. Sean talked me through how to use the bike because today's bike technology is more advanced than my current bike. I took it for a spin around the residential area behind the shop and decided to make the purchase. I upgraded the pedals (most bikes these days don't come with pedals which is just wild to me). Sean took the time to review the warranties for the frame and all other components, how to care for the chain and what came with the purchase (free adjustments for 30 days, (1) level one service within the first 12 months) and how to care for the carbon frame. I love the no pressure environment. Both guys were super helpful and knowledgeable. I'm a fan. And now I'll be EVEN faster than my husband.

    Trailside Bikes - bikerentals - Updated June 2026

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