We were very impressed with the courteousness & professionalism of all the people at EDH Trek. They…read morewere very patient with all our questions & trips to the store before making our e-bike & carrier purchases. They have also been understanding & helpful when we have brought the bike in for some follow-up adjustments. We have shared our experience with our friends and a couple of them have also bought their bikes there. We have gone back to them for assistance & making some accessories purchases.

I continue to get great service here, went in for a repair and in addition to getting that…read moredone......bought my third Trek hybrid. Mike and Luke both were extremely personable/knowledgeable, excellent company representatives. Under Trek ownership they now have an exceptional inventory of both standard and electric bikes.

I honestly don't think it's possible to write a negative enough review for this place. It all…read morestarted with me returning my FX 2 and using my Roscoe 7 as a trade in to get a Checkpoint ALR 3. They didn't have the Checkpoint in stock so they ordered it and told me it would show up in a week. 9 days went by so I called to check in and see if they had an ETA since the bike was two days late at that point. It was then that I was told by an employee that the bike had north of a month long backorder. The employee seemed surprised that the manager who sold me the Checkpoint didn't tell me that it was backordered. At this point, I was not OK with having been deceived into this deal so I said I wanted my bikes back or a cash refund. I went in to the Trek store the day after my phone call with the employee and the manager lied to my face saying he didn't know there was a backorder. Nice try. I work for an auto dealership. We can see when cars and parts are backordered. A couple days went by and the employee called me again last Tuesday to inform me that they had found a bike in Tennessee and could have it in my hands by the weekend and asked if I wanted the bike or store credit. I chose the bike. The weekend came and went and still no bike so my brother called on my behalf since I didn't have time to call today 4/27/2026 and they told him the bike would show up tomorrow but would not be able to be built until Friday because their "builder" is out until then. More lies. Anybody in that store could build the bike. I know this because everyone in the El Dorado Hills store builds bikes. At this point, I now have a Giant Revolt 2 (I strongly suggest trying that bike) that will be my bike and I will be selling the Checkpoint for cash when I have it in hand because I am 100% done with Trek. I will be having it inspected by a trusted shop first before I sell it though because I now don't trust Trek Folsom to not sabotage the bike since I have been very clear about my displeasure both in this review and the survey I got in an email. I will NEVER do business with Trek again and will do everything in my power to direct everyone I meet away from Trek. This Checkpoint would have been my 4th Trek bike and after this experience, it will be my last for sure. Nice going guys. You drove away someone who was planning to ride your bikes for life! Great business! Anyway, if you want an awesome gravel bike, go to Mike's Bikes in Folsom and check out the Giant Revolt 2. I should probably be thanking Trek because had it not been for this experience, I never would have wound up with a far superior bike. Anyway, negative 1,000,000 stars for these guys.

Super friendly service from Travis and the rest of the crew every time I come in - love to support…read morethem!

After having my bike in another shop for 5 months and still not fixed I decided to drive up to…read moreFolsom from the Bay Area. I phoned up the shop and talked to Ed. I explained to him what the problem was and he said "l CAN FIX IT" I dropped it off Thursday and it was fixed by Friday. What great service! Ed was Awesome!! Really nice and knowledgeable guy. This is the place to go if you need your bike fixed. Five star service. Thank you

staff was very helpful and ensuring we got the right fit bike for each person in our party. They…read moreexplained how to operate the Ebikes properly and the ride was fun with the recommendations on the local pathways! Cannot wait till more family and friends come to town so we can all go. Enjoy a fabulous bike ride!

Guy behind the counter had a chip on his shoulder about e-bikes. We stopped in to check out the…read moreshop and when we said we weren't into e-bikes the guy then basically spent the rest of our visit there arguing in favor of them. Confrontational and rude. Definitely not going back.

Great customer service, honest and fair! So happy I was able to get my bike fixed before my trip!read more

Man, I found another gem in the cycling world. I got my first flat today and thought I was…read moreprepared, but my valve stem was too short for my carbon wheels. I was right by the Fair Oaks Bridge on the American River Trail, half a mile away from this shop I had seen before but never stopped at. I had to decide if I was going to walk or call for a ride. I ended up walking, took my cycling shoes off and went in socks haha, not too bad actually. Fortunately, Adaman was there and had exactly what I needed. I caught him in the middle of something, but he still took the time to help and even replaced the tube for me, which I really appreciated. He also pointed me in the right direction for a proper pump and spare tube so I don't run into this again. I'll definitely be back, maybe even to look into a bike upgrade down the road. And once they get coffee and beer going, I'll for sure be stopping in more often. Thanks again for getting me back on the road.

Looking for a place to get son's e-bike tire tube replacement. Yelp brought us here. It was quite a…read moredistance to get here but worth the service.

Support your local bike shop! We've bought a few bikes here…read moreand come back for repairs. Customer service is amazing- they're always so welcoming when we bring our toddler in.

The guys at Patriot are always great! We're usually just there for flat tire repairs. This time we…read moreneeded a little bit more work done. They were quick & communicated along the way. After thinking that he would be waiting a few more days, our son was very excited to hear that his bike was ready this afternoon. Thank you!

This is an amazing bike shop. Dave was so helpful at getting a very used mountain bike into great…read moreworking condition for my daughter and tuning up/adding a kickstand to my son's bike. The price was very reasonable and turnaround time was quick. Everyone we met at the shop was so friendly. We'll definitely be back!

Great little shop in a very convenient location…read more I snapped a cable while riding the trails close by and decided to stop by Trailside Bikes on my way home. They had the parts I needed in stock and at very reasonable prices. I was able to get my bike back out on the trails the next day and not miss any riding time. Thanks, Trailside!

Went by the shop today to see about a service appointment. Found the shop gone. Tried to call at…read morethe number given but no response. Is Kevin still available? My email smcp1116@yahoo.com

awesome cyclery. personalized and professional service, knowledgeable, tunes my mtn bike and road…read morebike every year! thank you!