Adrian, or "Dr. Adrian" as his name tag said, was amazing. When he first asked if I was an REI member, I immediately got defensive because I hate being sold things. He stayed calm, explained exactly how the membership would save me money on the repair, and he was completely right. What struck me was that he kept trying to help me even though I was being uncool because I assumed it was just some scam to get me to sign up for something I didn't need. He also charged me only for the work my bike actually needed instead of a full tune-up, which saved me even more. I hadn't ridden the bike in five years, none of the gears worked, and when I got it back it was flawless. He's a great mechanic and a genuinely cool guy. I even stood around talking with him for about 10 minutes after dropping the bike off. Highly recommended. I'm glad I now know who to call if my bike ever has a heart attack.. read more

Love perusing this store for all their top quality goods. You'll always find something you "never knew you needed ". Great atmosphere, helpful staff and store layout is great! Checkout staff is friendly and always willing to help with recommendations. You'll find anything you need for travel, adventures, and exploring nature. Top quality equipment and active wear, equipment, you can find it here. Be sure to sign up for membership! It's free. read more

For me, REI is that store you can wander around for hours!! REI offers all kinds of different options for your sports gear needs. From playing in the snow to hiking and camping gear. You'll be able to find clothing, shoes, camping, fitness, cycling equipment, backpacks, and much MORE!! Don't laugh, but I love those "Darn Tough" socks!! Pricing as heck, but worth it!! I love their backpacks. They offer a variety of quality options. I like trying it on and checking the fit. Their employees are awesome about measuring you for the right fit. Overall, it's a great place for all your gear needs. Watch for the sales to get a better price. Very nice people working here. Come check it out!!! read more

Adrian Spohr, Certified Technician, is a MASTER mechanic! Earlier this year he installed my Thule Hellevator racks. They worked awesome to transport my kayaks. Soon after the installation my vehicle developed an obnoxious whistling noise when when I drove on the freeway. YouTube reviews made it clear that this is an ongoing issue. I brought my Land Cruiser in today to show Adrian the issue. He insulated between the racks and eliminated the noise. He is notifying Thule regarding the engineering problem with the racks. In my opinion this effort is above and beyond the call of duty. Once again Adrian is my Superman! read more

I went in to get some items for a long-distance walk that I am training for and Cheryl was so very helpful. She went out of her way to answer my questions and provide thoughtful solutions, addressing considerations I hadn't even thought of. She was so helpful and I left the store feeling prepared and so thankful for her time. read more

Visited the store today to look at and possibly purchase a seat pack for a new mountain bike. What I saw online was vastly different than what was in the store. Not only was the selection weak, but I was never approached by an employee for assistance, including in other departments. Plus the store seems small and jumbled in display. For example, the bike department seems blended with the snow board equipment. I left without buying anything and feeling indifferent about ever returning. Lastly, although the store carries name brand products, it is full price and can be found elsewhere for less. The only exception on pricing is their own branded products, but that often means buying something that has the REI logo blazing through the look of the item. read more

Dude, when did they put every damn thing on locked pegs? I've gotta get help for each carabiner, flashlight, and dumb impulse camping purchase I'm considering. I ended up just leaving out of frustration. I want minimal interactions with other people, please. Don't make me tell another human the dumb crap I intend to buy. read more

This place is the best. They have a great selection of basically every outdoor need - clothes, hiking gear, chairs, boots, sandals. I get my snowboards serviced every year for a reasonable price. I bought my wife a bicycle a couple years ago and today I bought my 8 year old his first big boy bike. He was very excited. The Bike shop staff were super knowledgeable and got my boy's bicycle ready by installing the kick stand and bell. The service overall is outstanding. read more

REI - Bikes Near Me - Folsom, California

I like the quality of REI's merchandise, and some brands I can only find in their stores. I love the service and the goods at REI stores. I'm enjoying the shopping in this location. This REI has a lot of parking available. Also, more of my favorite restaurants are in this shopping center next to REI. The area has become more attractive to me. The workers are very friendly and helpful in this location. The store is always spotless and organized. This is one of my favorite stores. read more

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Came to look for trail running shoes. Unfortunately they had run out of a lot of sizes but staff was friendly and helpful! It looks like they may be short staffed however because the lady helping us was so overwhelmed but she was so nice & tried her best. I would return. read more

My sister needed some weatherproof boots here and I decided to tag along. First time visiting a REI. Pretty cool store seeing all of the different tools/gadgets/clothing for outdoors-y activities (hiking, camping, rock-climbing, snowboarding, etc.). My sister got assistance in the shoes section pretty quickly and the lady helping her was very friendly. Nice that the prices for the Blundstone boots here are pretty much the same as in the Blundstone website. I docked a star because organization of the store could be better (there are small pockets of clothing racks scattered throughout the store and I wished they were all clumped into one spot). Finding parking is downright easy for this place (huge lot). read more

REI - When Yelpers go camping - Bikes Near Me - Folsom, California

Love love REI! Best workers and best gear every product is very high quality and the return policy is amazing. Membership is very worth it!

Unlucky for me, I realized I forgot my sleeping pad 5 hours into my drive to South Lake Tahoe! BUT lucky for me this REI was close by when I realized my mistake. The awesome staff here were able to give me a rental even though online reservations were no longer available for same day. While here I also purchased a few items that were on sale for Labor Day. This REI is on the smaller size compared to others I've been to but they were pretty stocked on everything. The rental process was easy and a couple days later I returned my rental with no issues. I take a trip to SLT every year so I'm glad to know there's a great little REI on the way there. read more

My go to place for almost everything outdoors. The clearance rack always has a good score too. A bit spendy but the quality is goos

Of the 3 REI locations around Greater Sacramento, this one continues to be my favorite. Quite frankly it always boils down to the staff. The Folsom REI has consistently provided me with exceptional service from the moment I walk in and am greeted. I am always offered assistance l without having to search for it, and I find that this location in particular employees real experts in their departments. Recently, I had stellar service from Laura in the backpack department. An experienced backpacker herself, she was able to properly measure and fit me while explaining several features within the various brands to help me choose the perfect one for my needs. Laura really knows her stuff and spent a great deal of time passing some of that knowledge onto me, including a little secret about the garage sale that I plan on using. This location continues to impress me and I find myself driving a little further just to shop here because of it. Plus, they just started renting snowshoes here again. read more

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REI is the place to go for anyone who needs new shoes, clothes, bikes, accessories, and other miscellaneous outdoor gear. There are many high quality products for an affordable price, such as the Cotopaxi Down jacket or Brooks Adrenaline GTS shoes (shown in pictures below). The staff are attentive, helpful, kind, and always manage to find exactly what you're looking for. The ambience of the store is very cozy - lighting is pleasant, the music is not loud, and everything is organized precisely. Next time you're looking for a bike lock, winter gear, or some camping equipment, consider REI. read more

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Stopped by this store a few weeks ago to pick up a pair of running shoes. Staff was super helpful! Unfortunately the shoes have to be replaced but REI said they will do it at no additional cost. read more

Incredibly knowledgeable staff. Went in to buy a HIGH quality pair of hiking boots, and after doing a lot of research, REÍ had the brand (Lowa) that I wanted. The salespeople are high-energy and they truly aim to please. They are incredible - being able to properly size your foot for shoes, and to make sure the size you tried on is indeed an excellent fit. They even have a Boulder in the store where you can test your prospective boots. The sales gal I dealt with encouraged me to look at other brands so I truly made an informed decision! She took a great amount of time with me, making sure I made the right purchase for ME. I LOVE my new hiking boots! I was very impressed with the staff and their knowledge. However I was truly disgusted with some REÍ customers. They take crazy advantage of REI's very forgiving return policy. I noticed broken down, tired old used (nasty) shoes on their CLEARANCE rack because some customers evidently thinks that REÍ is simply a "free rental" shoe store. This madness drives the prices up for the rest of us, and frankly I find people who are willing to thrash a pair of shoes over a year and then RETURN them to be classless thieves. I was so shocked at the extremely worn, dirty shoes on the clearance racks. People! Please be honest consumers. I hate thieves! Please don't be a classless loser - who wears their shoes/boots daily for a year( and then return your thrashed used shoes for a FULL REFUND a year later. Gross!!! Donate your old shoes/boots (if they are even worthy of donating) and buy yourself a new pair. This "free rental" thieving practice drives up the prices for the rest of us. I truly hope that REÍ considers altering their overly generous return policy. It is killing REI's business! I am DELIGHTED with my new Lowa boots, but I truly hope that REÍ reconsiders their return policy (which allows deadbeat losers to wear and thrash shoes for A YEAR - and get a full return price- THIEVES!). This is not a good practice for REÍ, and obviously it is not a good practice for REÍ customers who then have to pay premium prices because of these ridiculously generous FREE "RENTAL" policies. I love REÍ and their very knowledgeable and professional sales staff. However, this "business" of allowing thieves to use and abuse your shoes for a YEAR, and get a full return is ridiculous. It only attracts scammers. Love REÍ otherwise! read more

Everything was good at first. Representative was very helpful in assisting me with what I was looking for. He was trying to sell me hard on the membership. When I got to the register and decided against the membership his whole attitude changed and he was not friendly at all anymore. Left a bad taste in my mouth. Not coming back. read more

If you're an outdoorsy kind of person, then REI is your one stop shop for everything. They sell hiking shoes, bikes, kayaks, basically any outdoor activity that you can think of, they've got you covered. Even though I love REI, I wasn't a fan of this particular location. Comparing it to the one in Arden, this one seems smaller or more packed?? I just felt like things were bunched up together and not as spacious as the Arden one. Staff, however, are just as helpful though. read more

For decades I once frequented all of the REI stores as a repeatedly loyal customer and gladly paid their higher prices, for one reason only...because they took care of legitimate (not petty) problems. Alas, no more! Now they are penny-pinching petty, bending over the dollar of customer loyalty to save the nickel of customer service. No longer do they stand behind their sale of 'lifetime warranty' products (ie. Gregory backpacks) nor can you any longer obtain from them parts for their REI brand of tents, nor for parts from vendors they rep (here's looking at you Yakima), for examples. Other experiences of REI clothing stitching failures within 2 years for items worn twice...and so forth...are met with scrutiny and suspicion, despite the fact of being a member / repeat customer for 30 years plus. Now you're better off buying a Costco tent and just using it until it wears out and then go buy a new one in a few seasons. Don't even get me started with what's available on Amazon. Seriously, REI. Pull your head out. You're no longer the only game in town. read more

I had a scooter tire that needed to be seeded, I went to 3 other places and they all said they couldn't help me, But when I went to REI they fixed it in a very short time. The person who helped me was named Adrian, and he was excellent. Also as a bonus he even added a slime that will repair itself if the tire gets puncherd, I would highly recommend for any bike or scooter tire seeding or repairs. read more

REI - Bikes Near Me - Folsom, California

Came in to look at ski boots and was given amazing service by Dion, he was very helpful and kind, with their limited stock he was able to give me great options. read more

I love REI ...the store is amazing. Great quality merchandise. But the last couple times I was in there I had a return and a purchase. While returning my item the cashier took a phone call right in front of me and completely stopped helping me for four entire minutes. Then, once I found a different item the same exact thing happened with a different cashier. I'm standing there with money in my hand I shouldn't be replaced by a phone call from someone who just has questions. Put it on hold. read more

Shout out to REI's excellent bike repair shop! Efficient service provided and very timely. Highly recommend them over all others in the area. Only place I trust. Thank you! read more

Every time I come here I am treated well. No, I do not get help right away, but that's to be expected as I am not under the false assumption that I am the only person in the store. Some of the reviews on this are hilarious and so, so egomaniacal. I will address several of them: 1. Your kids shouldn't be screwing around on the rock that adults use to try out hiking boots. It's a legal liability. Because, the parents that let their kids climb on everything are just the parents that will turn around and sue as soon as their kid gets hurt. So, when an employee tells your kid not to play on the thing that they're not supposed to be playing on in the first place, don't get all defensive and lame. There's a sign on the rock. Tell your kid to not touch it. 2. For everyone that wrote about having to wait 5 minutes to be helped... who do you think you are? Do you think you're some celebrity? As soon as you walk in everyone is alerted via walkie talkie that you're here and to immediately greet you and ask you what you need? That's insane. Stop being a whiner. Also, I've been in the service industry for years, and people ALWAYS overestimate the time that they've been waiting. It's always a good 3 times more than how long they've actually been waiting. Knock it off, dicks. 3. If you buy something at an REI garage sale, it's a FINAL SALE item. That means that you can't return it. Also, there are signs everywhere stating this, there's a tag on the item, and the people at the register tell you this as well. So, it seems as though these people are blind, deaf, and dumb. If you are, then you have an excuse and this isn't about you. 4. The people that give stupid, ill-informed, negative reviews are usually pretty unhappy people. So, I hope they don't come back in. Nobody that works there needs to be subjected to your nonsense. PS I don't work at REI...in case anyone assumes that an employee is angrily writing a clap back. I'm just a regular at the Folsom location and have NEVER been treated anything but nicely. Yes, I've had to wait awkwardly to be helped. But, the fact that I'm awkward is nobody else's fault. That's on me. I understand that I'm not the only one in the store. I understand nobody is perfect and everyone makes mistakes and forgets things. Seems like a lot of these reviewers have forgotten that everyone is human and thus, fallible. read more

They were really helpful and quick to answer my questions ... I was able to test drive one of the bikes I was interested in

I've only been here twice. The staff is more friendly in Sacramento, the selection is also a bit different. I completed a return today and the woman that helped me was curt but efficient. She seemed frustrated from start to finish but she never was outright unpleasant. read more

This location has gone steadily decline in customer service, manner, or product selection. Case in point... the young lady at the bike area was dear to ask me if I was wondering around or shopping upon my entry. I am small Asian man with my two young kids... So do they have problem with Asians or people with young kids?! I have been shopping at this location for years... Very disappointing. I can find better selection online with lower prices... I don't see this location survive for another year with this type of employee around. read more

Great service with sleeping bags today until we came to the register. My brother left the line to get one more thing and the employee told him to go back to the end of the line .. and then he laughed when I told him what he did was not nice.. def don't recommend this location. It takes one person to ruin the experience for you. read more

REI - Bikes Near Me - Folsom, California

Folsom REI has been a long time staple in the area the staff is always friendly and helpful. My experience at the 95630 location should be the gold standard for REI. read more

I'm a big fan of the REI company and this location is no exception. The staff is always super helpful, and will leave you alone if you want to shop in peace. Their prices are good, they often have sales, & then there is the dividend at the end of the year. Which make their quality gear a good deal. read more

REI - Front door - Bikes Near Me - Folsom, California

I love REI whether I buy something or now. They always have some kind of cool gadget. My hubs is very outdoorsy and loves all sports so he loves REI. Although it's a bit pricier than Dicks and there isn't any coupons you can earn cash back with their rewards program. This REI is much small than the one I normally visit (Arden area) but it does have a lot of cool things to look at. The staff here are all friendly and always ready to help. You can always find someone if you have a question. The added star is that they have a baby changing diaper station that has liners. Most places don't offer these because of its costs but any place with a baby changing station always gets an extra stars. We moms like to shop and really do not want to have to change our babies diapers on your aisle or on our car. Kudos to REI. read more

Terrible service today. I went in to this REI after being told this was the closest "official" Merrell shoe store by the local Merrell Factory Outlet store, and waited for 5 minutes in the shoe department while employees worked in the area around it, making eye contact with at least one of them, but I was not approached and asked if I needed help. I was finally half heartedly greeted by one employee who was quickly walking through the shoes towards the backroom and asked if I needed help. I asked if they had any of the new Merrell Range AC shoes as shown on the Merrell website and he flatly said "nope", and just stood there silently, waiting for me to leave. Thanks, REI. read more

I have been to this store 2 times. 1st time was a horrible experience the staff was rude, not helpful and arrogant. I came back with my family to give them another chance. We were going to buy a couple of mountain bikes. However as soon as we got there the man at the front was very rude and not helpful. Well I guess another company will get two mountain bike purchases. read more

I went into REI about 25 minuets before the store closed on a Saturday night, just enough time to get somewhat of an idea of what type of hiking shoe I wanted to spend more time walking around in, climbing the rock wall etc when I came back, Unfortunately the young 20 something guy employee wasn't very much help in that department which was discouraging, because I had always heard that REI was the best place to go. The next day I went back and again tried on the hiking shoes that I thought I might consider purchasing. This time Jeff was working that area, and there couldn't have been a more knowledgeable and qualified employee for that department, I felt so fortunate that he was there to help me choose the proper shoe! You can tell he loved working with people and enjoy his job! My husband and I both left with new hiking shoes. Thanks Jeff! read more

Great place for outdoor supplies. Definitely a top tier brand place as the items aren't exactly cheap. You will however get great selection and quality. I've bought tents, kayaks, shoes, car accessories and more from this place. I love the year end dividends you get because it's kind of a surprise but also it's great to get the kickbacks. Knowledgeable staff that seem very passionate about their sport and to help you out. read more

This REI is absolutely fantastic in more ways than one. They offer a vast array of gear, equipment, accessories for the outdoors, and I can never get enough of this place. As mentioned in my other REI review, they have THE BEST return policy in the world. I went in today and was helped by Happy. He was more than happy (no pun intended) to help me with all my return needs. I had purchased a sleeping bag over the weekend, and realized I didn't have my 20.00 off coupon. I brought it in and he was more than happy to adjust the price for me! Icing on the cake was when I decided I didn't like my Camelbak anymore. I found another one that was a better color and smaller size, so he gladly returned the one I purchased...FROM A YEAR AGO! YES! A YEAR AGO!! This place is absolutely amazing. And since my husband is a lifetime member (which is only a 20.00! A ONE TIME FEE!), they were able to look up my purchases on his membership, no receipt needed. I cannot express enough the fantastic customer service and satisfaction guaranteed. They make it less scary to purchase big items, because I have to reassurance that if I'm not happy at any time, I can return it for something better. THANK YOU REI!!!!!!! read more

Terrific experience here! Came in looking for a new pair of shoes. I stand and walk on cement all day. I was helped by Sydney in the shoe dept and she was a great help and took the time to answer all my questions. A coworker had recommended a pair of shoes by Hoka and the ones I tried on bothered my feet. On Sydney's recommendation I tried a pair of Brooks...wow! What a difference! I wore the Brooks shoes all day today at work and I can honestly say my feet feel just as good as when I first put them on over 9 hours ago. All the walking I did and my feet do not hurt at all and my legs are not tired. thank you Sydney for taking such good care of me and I will definitely be back! read more

It's been years since I've invested in a nice jacket. Everything I had previously were cheap, ill fitting jackets or coats from Target. Since one of my jobs requires me to be outdoors rain or shine and I enjoy going out for hikes, I knew I wanted something of good quality. I had my heart set on REI since I bought both of my Osprey bags from them at their Orange County locations and they've worked quite well. At this REI, they had a smaller section of women's jackets, but they still have a few options available for me to try on. I ended up purchasing one of their Columbia brand jackets and North Face rain jackets. Both are perfect, fit great, and meet my needs when I'm outdoors whether it is for work or for fun. read more