I tried calling about the availability of a part and was immediately connected to a foreign…read morescammer. I'm not sure how, but I think the number was hacked. You guys are a great bike shop and my go to in the area. You should look into that though. These foreign scammers are hurting your business.

Stopped in for a last minute flat repair and the guy was more than helpful. He also adjusted my…read morebrake levers and shifters. Then he adjusted my wife's bike, free of charge. Very helpful And knowledgeable.

Guy behind the counter had a chip on his shoulder about e-bikes. We stopped in to check out the…read moreshop and when we said we weren't into e-bikes the guy then basically spent the rest of our visit there arguing in favor of them. Confrontational and rude. Definitely not going back.

Had a problem that was getting the best of me, Brian fixed it in 2 mins, great service. He has my…read morebusinesss.

One of the few Lectric brand partner repair shops around the Sacramento area. Chris works on all…read moretypes of bikes. Nice to have this local shop available. Made appointment, arrived with bike, Chris took care of it immediately. A++ customer service!

Chris is the best. I've only purchased little items so far, but he seems to have what I need, and…read morehe's close. Great to be able to shop local.

I can't say enough good things about this bike shop. Jeff, the owner, is absolutely world class…read more I'm in here pretty often thanks to having two boys who manage to crash their bikes on a regular basis, and every single time I walk in, I'm taken care of. Jeff always makes time for me, and his legendary mechanic James somehow manages to fix whatever chaos my kids have created. The customer service is truly top-notch -- friendly, fast, and always honest. Beyond the repairs, they're incredibly knowledgeable about local bike groups and other shops in the area, and they always do what's genuinely best for the customer. I feel lucky to have this place in my neighborhood and will continue to come back for anything bike-related. Highly recommend.

Jeff is fully engaged and very helpful. Dropped my older bike for a complete run through and he did…read morenot try to sell me anything. He just said he would tell me what, if anything is wrong with it, but even before he took it apart, he said it was a solid bike. He is sincere and honest.

Great customer service! I was stuck in traffic trying to make it there before they closed and Tim…read morewas extremely kind and kept the shop open for another few minutes. Bike brakes were an easy fix and I was in and out. I had a bad experience at different bike shop, so thought I'd give Bikehaus a try. So glad I did and will certainly be back!

I messaged through Yelp and they responded within minutes!…read more I took my bike in to Tim because the gears were making a weird sound. I had never had my bike tuned since it was put together for me. Upon initial inspection, Tim felt the breaks didn't seem right. I dropped off my bike Wednesday morning and they called by Thursday afternoon to let me know it was ready. They were very straightforward with pricing and the process to fix my gears and brakes. Tim even offered to help me put my bike in my car! My bike rides SO smooth now.

I purchased the highest-end bike available from Victory Velo because I believed I was investing in…read morepremium quality, expert service, and long-term support. What I experienced instead has been deeply disappointing. From the very beginning, the drivetrain did not function properly. Shifting was inconsistent and unreliable. I brought the bike back to the shop numerous times during the first year -- well within the stated one-year warranty period for drivetrain components. Each time, I was told the gears had been adjusted and that the issue was fixed. Each time, I would ride the bike and discover it was still not working properly. I travel frequently to ride, including trips to Colorado, and it is incredibly frustrating to arrive at a destination only to discover that a brand-new, top-tier bike still isn't functioning correctly. This was not a one-time complaint -- it was an ongoing issue from the beginning. As the one-year warranty period approached, I was told directly not to worry about the warranty expiring. I was assured that if we went beyond the 12 months and the drivetrain still wasn't resolved, they would "take care of it." I was explicitly told they would stand behind me and make it right. However, when we reached 16 months and the drivetrain issue was still unresolved, the response completely changed. I was then told there was nothing they could do because the bike was outside the warranty period. After a year of documented complaints and repeated visits during the warranty window, being told that the issue could not be addressed because of the calendar felt like a complete reversal of what I had been promised. The timing of the denial, after repeated attempts to fix the problem within the warranty period, left me feeling dismissed and unsupported. When you purchase a high-end bike at a premium price, you are not just buying components -- you are buying trust, service, and follow-through. In my experience, that trust was not honored. I cannot recommend this shop based on how this situation was handled. If you are considering a major purchase here, I strongly encourage you to get warranty commitments in writing, document every visit, and be extremely clear about how ongoing issues will be handled if they extend beyond stated warranty periods. Even if this were the last bike shop in Auburn, I would choose to drive elsewhere to work with a business that prioritizes accountability and standing behind its commitments. I have been a roder for 40 years.

Amazing shop, we went in expecting the typical poor bike shop attitude and were met with friendly…read morepeople, a clean shop and a warm inviting vibe. You can tell the people that work there enjoy themselves and it shows in how they treat people coming in. The shop is stocked with everything you need for any type of cycling. The service was top notch. I can't recommend a shop more. Top Notch

This place is the bomb, I used to work in the cycling industry and know what a legit bike shop…read morelooks like and this is it. Great vibes, a real hang, great owners, so helpful, talented mechanic and great prices. This is the spot

These guys are an outstanding asset to our local community! Knowledgeable and experienced, they…read moreoffer excellent customer service and will go the extra mile to be helpful. I don't know much about mountain biking, but my teenage son has recently taken up the sport. I've been so appreciative of the guys over at Mountain Aloha taking the time to help my son customize his bike, while kindly and patiently answering all his questions, that I wanted to say thanks with a great review.

Love my e-bike from Bicycle Emporium! I've never been on one before and I loved the training from…read morethe staff.

BE is a gem tucked away in the corner of an unassuming strip mall off busy Hwy 49 in Auburn. It's…read moreworth seeking out. It offers a good selection of bikes, plus accessories, parts and tools. The quality of the repair work is top-notch, with good advice, quick turnaround, and reasonable prices.

Dropped my daughter's bike off for a service and some new tubes…read more Found out the place is under new ownership. The new owner set everything up and asked when I needed the bicycle back by. Delivered everything as promised by the date we needed it! I'll be back

Super rude lady with pretty blond curly hair who I approached was too busy to talk. She should have…read moreput the phone down, but instead she barked at me. Very disappointed as I drove over an hour to visit this shop and had lots of questions. Anyway, unless you don't care about customer service, stay away.