Guy behind the counter had a chip on his shoulder about e-bikes. We stopped in to check out the…read moreshop and when we said we weren't into e-bikes the guy then basically spent the rest of our visit there arguing in favor of them. Confrontational and rude. Definitely not going back.

Great customer service, honest and fair! So happy I was able to get my bike fixed before my trip!read more

This place is great and is ran by a good guy, he's helped me out many times and giving me free…read morethings for my bike and taught me more about bikes. Hes a pro. So go here if you need help with anything about bikes or want a bike or just bike parts. Would recommend.

One of the few Lectric brand partner repair shops around the Sacramento area. Chris works on all…read moretypes of bikes. Nice to have this local shop available. Made appointment, arrived with bike, Chris took care of it immediately. A++ customer service!

I can't say enough good things about this bike shop. Jeff, the owner, is absolutely world class…read more I'm in here pretty often thanks to having two boys who manage to crash their bikes on a regular basis, and every single time I walk in, I'm taken care of. Jeff always makes time for me, and his legendary mechanic James somehow manages to fix whatever chaos my kids have created. The customer service is truly top-notch -- friendly, fast, and always honest. Beyond the repairs, they're incredibly knowledgeable about local bike groups and other shops in the area, and they always do what's genuinely best for the customer. I feel lucky to have this place in my neighborhood and will continue to come back for anything bike-related. Highly recommend.

Absolutely best bike place in Elk Grove. I've purchased and e-bike here and now they tend to all of…read moremy bikes needs. Honest, reliable, friendly and prices are fair. You can also play PacMan while there.

I messaged through Yelp and they responded within minutes!…read more I took my bike in to Tim because the gears were making a weird sound. I had never had my bike tuned since it was put together for me. Upon initial inspection, Tim felt the breaks didn't seem right. I dropped off my bike Wednesday morning and they called by Thursday afternoon to let me know it was ready. They were very straightforward with pricing and the process to fix my gears and brakes. Tim even offered to help me put my bike in my car! My bike rides SO smooth now.

My friend and I found this bike shop while driving around in search of some place local. He was…read morebeing a good friend by helping me with the flat tires on my bicycle that seem to happen annoyingly often! Kevin, the business owner and repair person on staff, was very knowledgeable, helpful and friendly. He knew right away that I would be better off getting new tire tubes, (that were conveniently in stock), instead of replacing the air insert stems which appeared defective. While I was there, I got to browse the store a little and was impressed with the large amount of inventory, consisting of bike parts, accessories, tools, apparel, and new bicycles for sale. I feel pretty comfortable that this shop will be my new "go to" destination for future bike maintenance and repairs!

I purchased the highest-end bike available from Victory Velo because I believed I was investing in…read morepremium quality, expert service, and long-term support. What I experienced instead has been deeply disappointing. From the very beginning, the drivetrain did not function properly. Shifting was inconsistent and unreliable. I brought the bike back to the shop numerous times during the first year -- well within the stated one-year warranty period for drivetrain components. Each time, I was told the gears had been adjusted and that the issue was fixed. Each time, I would ride the bike and discover it was still not working properly. I travel frequently to ride, including trips to Colorado, and it is incredibly frustrating to arrive at a destination only to discover that a brand-new, top-tier bike still isn't functioning correctly. This was not a one-time complaint -- it was an ongoing issue from the beginning. As the one-year warranty period approached, I was told directly not to worry about the warranty expiring. I was assured that if we went beyond the 12 months and the drivetrain still wasn't resolved, they would "take care of it." I was explicitly told they would stand behind me and make it right. However, when we reached 16 months and the drivetrain issue was still unresolved, the response completely changed. I was then told there was nothing they could do because the bike was outside the warranty period. After a year of documented complaints and repeated visits during the warranty window, being told that the issue could not be addressed because of the calendar felt like a complete reversal of what I had been promised. The timing of the denial, after repeated attempts to fix the problem within the warranty period, left me feeling dismissed and unsupported. When you purchase a high-end bike at a premium price, you are not just buying components -- you are buying trust, service, and follow-through. In my experience, that trust was not honored. I cannot recommend this shop based on how this situation was handled. If you are considering a major purchase here, I strongly encourage you to get warranty commitments in writing, document every visit, and be extremely clear about how ongoing issues will be handled if they extend beyond stated warranty periods. Even if this were the last bike shop in Auburn, I would choose to drive elsewhere to work with a business that prioritizes accountability and standing behind its commitments. I have been a roder for 40 years.

I was greeted the moment I walked in the door. Friendly staff, great service, and an awesome…read moreselection. You should check this place out!

These guys are the best! Both April and Everett are experienced riders and give you personalized…read moreservice. My husband and I were new to mountain biking, we brought 2 Scott E-Bikes, after renting them first from Mountain Aloha, which made us realize how fun biking can be. April took the time to customize our bikes to fit us perfectly and gave us a great price too. We've always had excellent service at Mountain Aloha, love how they are always interacting and supporting our community with bike rides and fun activities for the whole family. If you're into biking, they'll cover all your needs!!

This place is the bomb, I used to work in the cycling industry and know what a legit bike shop…read morelooks like and this is it. Great vibes, a real hang, great owners, so helpful, talented mechanic and great prices. This is the spot

BE is a gem tucked away in the corner of an unassuming strip mall off busy Hwy 49 in Auburn. It's…read moreworth seeking out. It offers a good selection of bikes, plus accessories, parts and tools. The quality of the repair work is top-notch, with good advice, quick turnaround, and reasonable prices.

Love my e-bike from Bicycle Emporium! I've never been on one before and I loved the training from…read morethe staff.