1/5 on the fish side of the store. The store manager with blonde hair and stretched ears makes crap…read moreup on the fly just to make a sale. My dad took me here for a B-day gift of a fish. The manager pointed out the most expensive freshwater small (for now) fish, an electric blue jack Dempsy ($35) and said it was a great starter fish, that it's fine in a 20-gallon tall tank, and would be great partners with a school of glo-tetras. Well as expected they killed him not a day later. Turns out this fish is aggressive and gets up to 8 inches which needs a MUCH bigger tank. Returning fish is sketchy at best here. You need to bring in water and the dead fish, which I understand. They then take it back behind the tanks to run the tests, so who knows what is being said in regards to how your water is testing. I wouldn't trust if the blonde guy would do it because he's said such untrue info on fish to me before. If you try to contest or argue that you want to see it they say they cant bring it out. This has happened several times, to the point where I'm done. Which is a shame. They have a decent collection of fish there, and the GM Doug is super nice. Sadly I'm pretty sure he is one of two nice people there. The rest just don't seem to care.

Don't go here to buy worm or any other type of reptile food. I went in today and bought a 50 count…read moreof wax worms. It cost me over $8 after tax and I get home to see there is only 26 worms in the container. Not only is there 26 when I payed for 50 but three are dead. So out of a 50 count I got 23 worms my lizards will be able to eat. Very upset to see this.

Came in to grab some medicine for my best friends kitten who had a mild eye infection. We also got…read moresome handmade red licorice, which we all were obsessed with (my nephew would have eaten the whole package if we let him). We had a hard time finding the item we needed, so we headed to the cashier to ask for help. Turned out they only had one left in the whole store, and it just so happened to be at her register, so that was lucky. This store is huge and has sections based on practically every animal. Whether you need something for your dog, your kitty, your hamster, your rabbit or even your birds, you will find what you need. They also have birds that made a nest in the ceiling so that was a fun distraction for the kid, and also pretty typical of this brand of store. I swear they always have birds haha. Overall, I would highly recommend coming in to get your items and would recommend asking for help from the employees if you need it. Overall this is a top notch place in my honest opinion and would come back again and again.

Ordered a tiller online. They delivered a fully assembled model to our home within a couple hours!…read moreExcellent product and service. Thank you!

Popped in to grab dog food and a toy for my pup. Ot was the first time I've walked in there and it…read moresmelled like pets... The prices are good and they usually have what I need. I thought the cashier was really nice and responsive.

Megan and staff went above and beyond to help a customer who needs all the help he can get lol very…read morepatient, kind, professional, and just genuinely nice. Highly recommend this store. Thanks!

On one side - Lavern Graber's selection of pet and animal feeds, and everything a bird-watcher…read morewould want to see! On the other side, his wife Sue's selection of unique items for the home. Nice prices, nice selection, easy location on the Shipshe-Middlebury road. Mr. Graber is very knowledgeable about all things bird-related and can give helpful answers to all your questions.

The self bathing station was great! Clean and not overpriced. It made bathing the dog easy without…read morethe backache. I'll diffidently utilize the service again.

Great place to wash your dog. Always clean and ready to go…read more Staff is friendly too. Can't think of anything else to say.

Don't waste your time will sit in there for 20 minutes when 2 works helped 1 person asked for help…read morewhen they were finish another person walked up and they never helped me left the store was on nov 29th at 10:00 very disappointed

Horrible condition they have puppies for sale in. Lethargic and sickly, laying in their own urine…read moreand stool. They shouldn't be allowed to sell animals in those conditions. It's heart breaking.

Bought pants there charged me 64.99 the tag said 54.99. Could have been a simple mistake, but the…read moredummy at the register maybe pocketing the 10.00 Any way going back with some questions, I hate it cause i gotta spend gas money, and there stuff is overpriced, and theire employees are not very friendly

When we visit Family Farm & Home we go there for a certain item, not usually to shop around. We…read moreONLY see the cashier. For as long as they have been in Auburn, we've never seen another employee in the store. Light staff? Very light staff? So anytime we need help, we have to go to the front of the store and ask the cashier for what we're looking for or if they have an item. Things like that. The store could be swept. Bathrooms are havoc, absolutely gross. We've not seen any merchandise on sale, ever. It's on the shelves for a set price. I personally like Rural King much better.