Listen, accidents happen, I get that. I am changing my review not because we had a terrible…read moreexperience but because of how they handled it. I called to complain about a bad groom for the first time ever, Courtney shaved Teddy down to pink skin with blood flecks. His skin was hot and swollen and he was in distress. My husband missed it during pickup because he was keeping his tail tightly tucked, I didn't notice until I arrived home 2ish hours later because he wasn't wagging when I arrived. I contacted them to let them know that I was unhappy that he had been shaved bald from his genitals to three inches up his tail and was so miserable I thought I should take him to the vet. Courtney said that she didn't know what I was talking about, so I sent a photo. She said she could see he had an anal gland issue that he definitely didn't have during his groom (because those develop in 2 hours) and we should take him to the vet. After a trip to the emergency vet his anal gland is all better but he still has a truly BRUTAL haircut. I contacted Angela about the experience and told her that all I wanted was an apology and an assurance that this wouldn't happen to another dog. I got deflection, denials, and doubling down on the fact they did nothing wrong. I know they didn't cause the dog's infected gland but this HAIRCUT? I paid $68.75 for this. Any pet lover would have been apologetic for sending a dog home in this state. It is infuriating to be told that your dog couldn't have been shaved to the skin or have razor burn when you are staring at it! I thought you couldn't argue with the photo but Angela's can. They "used the right guard, give this groom all the time, he had a large mat ( he was groomed regularly by them and brushed daily) they are sorry for my 'situation'." Entrusting your dog to someone runs a risk of accidents, being groomed can cause injuries. Unfortunately you can't trust Angela's to do the right thing if they make a mistake.

My dog has been getting his bath, clip and trim here for quite awhile! He's says he loves it at…read moreAngela's! Timely, courteous, and friendly. It's easy to tell that these folks love dogs. I've never had a bad experience! Thanks for the clean doggie!

Been bring our 5 year old full Bishon Friz to them for grooming since we got him. Both groomers…read morethat groomed him were amazing one moved to Indy but Julie is still there and she is awesome! The over all store is great and all the staff are friendly and help full! Yes I tried few different groomers but none compared! I just felt like PSP was where I felt was the best to shop & groom!

This is a great neighborhood store where regulars are likely to be recognized and all customers are…read morewelcomed. We almost always find what we need here and appreciate being able to bring plastic pet food and cat litter bags in for recycling.

Tammy and Megan not only do a wonderful job, but they are extremely thoughtful and caring for our…read moreanimals as if they were their own. They are good humans who I trust with all of my pets, dogs and cats, for bathing and grooming.

Please do yourself and your dog a favor and never ever use…read morethe Animal house for grooming. I have a long-hair GSD who I took in to the Animal House for a bath and nail trim. When I picked her up, she was trembling and just wanted to leave. Those wretched women had shaved her belly and legs and cut some of her nails to the quick and others not at all. They had the audacity to tell me "she was difficult and did not want to be groomed". God only knows what else they may have done to her. I have always used the groomer at Times Corner in the past and they never ever shaved her anywhere. I am so sorry that I trusted these disgusting people with my darling dog. Please don't make the mistake I made and "try" this groomer....fortunately my girls' hair and nails will all grow back, but I feel traumatized that anyone would butcher my dog's coat the way these disgusting women did. I will drive the extra miles to take my girl back to the groomer at Times Corner where I know she will be well treated and groomed. Hopefully people will read this review and run far and fast away from the animal house. DO NOT DO NOT TRUST YOUR BELOVED DOG TO THIS BUTCHER!!!!!!!!!!!!!!!

The whole experience we had with Muddy Mutt was just fantastic! Rachelle (I'm sorry if I spelled…read morethat wrong) was our groomer and she did an amazing job on our boy. They were extremely transparent with us too and willing to accommodate anything we might need. Overall, the best groomers in Fort Wayne and they only just opened in the past few months!

Jasmine was amazing, sweet... kind...and caring…read more I just moved here and was excited to try this place, welcoming environment... they were kind to me. My little one got groomed by Lauren, was told Zeus was "psycho" and I left wanting to cry by her continuous negative comments. Jasmine went out of her way to reach out to me and apologize. I wanted to book again with both of them, but lauren made it clear in front of me that she did not want to groom Zeus again. Which is fine and understandable, but I wish it wasn't done in front of me... I wouldn't want anyone not comfortable grooming my dog to groom my dog. Jasmine was kind and was going to groom both of them again...I ended up just cancelling the future appointment. I would recommend Jasmine 100% she did an amazing job with Shadow (Goldendoodle) and made me feel great. I appreciate her going out of her way for me and offering to groom Zeus (maltipoo) I know she would be kind and patient with him. Zeus is a little timid and is sensitive... especially on his feet. I haven't had that reaction after a groom for him until I came here. Zeus is extremely sweet, you just need to take your time with him.

Laurent R-T did an amazing job with creative grooming on my poodle mix, Lando. He's had issues…read morebeing groomed in the past especially with his nails/feet/face but she's gained his trust and he loves her. I have Lauren a theme of "northern lights ombré" and she knocked it out of the park!

DRUGGED MY DOG!!!! My poor dog was drooling and having trouble walking - I rushed her to the vet…read moreand they saved her - Heidi denied responsibility - NEVER AGAIN!!!

Heidi is an excellent groomer who makes the process easy. Very pleased with the cut and overall…read moregrooming experience. Five-star treatment!

The vet is great, however her office staff is terrible. Very rude (put me on hold while I was still…read moreanswering her question) and acts like they are doing you a huge favor by seeing your pet. Too bad the office staff doesn't reflect the same values as the doctor. And yes, this has been my experience pre-covid.

I went here for 14 years. I used to go to any of the 3 vets on staff. Then to Dr. Couch…read moreexclusively, as the other two retired. Things have changed over the years. The staff did not seem as friendly, almost stressed and just not happy. The new vet that started had no regard for my budget and ordered $300 worth of tests on my 17 year old dogs wellness check. Didn't even talk to me about the cost, I found out when I was paying. They have lost my trust. Based on personal recommendations, I have chosen another vet hospital and could not be happier. It was hard for me to switch because Dr. Couch is a really good vet and I had gone here for so long, but based on her partner and the techs, it was in the best interest of my pets and my pocket book to take my business elsewhere.

I can't speak highly enough about the care my dog has received from the staff at Pine Valley…read moreVeterinary Clinic. After getting the run around for months from a very highly regarded clinic that's much closer to our house I started calling around. From the jump PVVC was the first place that didn't make me feel like getting someone on the phone was an inconvenience. My dudes ears were extremely infected. It wasn't enough to qualify for an emergency, but needed to be addressed quickly. They got him in the same day and treated him with so much kindness and care. It was great. We had our follow up today and was met with that same level of care. I'm not one who has a lot of triggers, but I was asked before his vaccinations if I needed to leave before they got out any needles. That meant a lot to me. They care about their humans as much as the pets. Even though it's out of the way, I will continue to support Pine Valley Veterinary Clinic because honestly, they provide a level of care I've barely recognized in hooman hospitals.

We were treated with kindness as soon as we walked into the clinic. Our Pekingese, who was a…read morerescue, can be very shy and timid at times, especially in different environments. The staff knew his history and made sure he had plenty of treats and love. Dr. Ben Ealing was wonderful. Very knowledgeable, kind and actually took the time to answer all of our questions thoroughly. Excellent experience!! Recommend this clinic to all.