DRUGGED MY DOG!!!! My poor dog was drooling and having trouble walking - I rushed her to the vet and they saved her - Heidi denied responsibility - NEVER AGAIN!!! read more

Heidi is an excellent groomer who makes the process easy. Very pleased with the cut and overall grooming experience. Five-star treatment!

I have tried over a hand full of groomers for my dogs and cat, and none of them compare to the service done at Heidi's Pet Paradise. 1. The staff is so friendly and understanding of mine and my animals needs. 2. My cat has really bad anxiety when around new environments and they took such good care of her. The groomers and bathers calmed her and made sure she was okay. It was great! I've never seen my cat act so calm around new people and places. 3. Their prices are so affordable and they explain different options and services they offer! My pets always look so good after their appointments, I will never go to another groom salon! read more

I recently took my dog for a cut it was my first time. They cut my dogs whiskers off and all of his hair. My poor pup came home acting completely different skiddish and afraid. yhey are unprofessional in my opinion and I will never go back. read more

I could not be happier with the grooming at Heidi's. My Goldendoodle is a tuff one to groom. He is more poodle so he tends to mat easy. I like his hair long. I've been to multiple groomers and Heidi is the only one that takes the time and effort to return my dog with hair. Where as other groomers say they have to shave him. She also does a great job with my cats long coat that also mats. I live southwest so it's a long hale but it's so worth the trip. read more

I have been bringing my dogs here since 1997 and I wouldn't take them anywhere else. Both Heidi and Beth have groomed my dogs and have always done amazing. I love Heidi and her employees. They are attentive to my dogs, and always go above and beyond for me. read more

If I could leave 0 stars I would! Beware of this groomer. A friend of mine took Beau her Great Pyrenees to Heidi's Pet Paradise to be groomed this past week and the results were horrific! He is a gentle giant and he suffered terrible bruising on belly/thigh area and he is having trouble walking. Not sure if he fell off the grooming table and they could have possible used a belt to hold him up as well. He was at the facility from 7:30 AM-6:30 PM. When you arrive their doors are locked and they come out to get your pet for their appt. I think that is shady. The question is what is possibly going on that she doesn't want you to see?!? I have read the other reviews and for those who left a positive review, I have to assume they are personal friends with the owner because there was nothing possitive about my friends experience. She asked the groomer to please call and explain how these injuries happened and she refused to call her to explain anything. That alone is very unprofessional. Please seriously consider hiring another groomer for your pet. This one is dangerous!!!!!!! read more

This was a couple of years ago but we needed my dogs nails trimmed. So we thought we would stop in and get them cut. We went in and we were the only people inside. We heard many dogs barking in the back. Some lady came and she cut my dogs nails right on the counter. It felt like she was in a rush and wanted us in and out. We paid, got in the car, and noticed that my dogs nails were bleeding bad. She cut his nails too short and he was in pain. We haven't gone back since. read more

I took my long haired Siamese Flampoint cat to this groomer and made an appointment and everything. My cat ended up sitting in her carrier for more than 6 hours and then Heidi calls me and tell me that my cat was hissing and scratching at her so they wouldn't be able to groom her today. I adopted my cat over 10 years ago and have had her groomed multiple times she has had multiple surgeries and has never ever got a complaint. Also when I got her to my car she seemed completely fine. If she was so distraught she would have still been distraught in the car until we got home that was not the case. I would highly suggest going to another groomer or having a Mobile Groomer come to you as clearly they don't know what they're doing here and to be honest it is animal cruelty to leave your cat in a carrier for over 6 hours without having food or water and not being able to go to the bathroom. read more

Heidi was awesome to my cat after a scentsy accident and went above and beyond. Super great place!

I h two dogs groomed here fairly regularly. One is a blue heeler/ border mix and the other is a Bichon. They are excited on the way in and out, getting along well with everyone there. My heeler will let you know ASAP at pick up if she is unhappy or frightened, And so I know they are treated well. They both look good and and when I pick them up they do not smell like a perfume factory, which I really appreciate. read more

i have been going to heidi for several years and have never had a problem she does a wonderful job grooming my fur babies.i can even remember when she did grooming by her self because she couldn,t find anyone that cared and treated the animals like her. read more

i took my 4 dogs to Heidi's Pet Paradise on State St Ft Wayne for the Labor Day weekend. When i picked them up they all smelt like feces. I picked them up on Wed and ever since my dogs have been very very sick. They all have diarrhea and they refuse to eat. Since yesterday they all have blood in their stool. I find out that the dogs are not taken care of as she made it out to be. She claims that the dogs are well taken care of and they are taken for walks, ect. This is not what happens. The dogs stay in their cages all day/night except when she opens the store at 8-9am and then when she is closing at 6 pm. This is unacceptable. This is animal abuse. Pets need to go out more often than twice a day. They need more exercise then just walked to the grass and back into the cage. Shame on you Heidi for treating animals this way. What people see when they are present is not what is going on behind the scenes with their furry babies. You will be reported to the BBB. You give people fault hope in believing that you care for animals. You may care for your own but not others. It's all about the money. What goes around comes around. You better hope my pets didn't catch something from your kennel. read more