My dog stayed for 2 nights and when we played cked her up she was covered in her own pee. We asked…read morewhy she was dirty and he said that she peed a lot. Ok, then let her out more often and clean her kennel. You charge more than most, you could have at least cleaned her kennel and wiped her down. Disgusting, do better! I will NEVER come back and will make sure no one we come in contact with uses to either!

I've been taking my dogs here for three years, and they all love it! Sometimes, I feel like my dogs…read morelike it better at Augie's than at our house ;). Our German Shepherds are always exhausted when they come back. If they get messy, the staff always washed them down. They come back happy, tired, and smelling great :) They also give a discount for multiple dogs in one kennel. $15 per dog is an AWESOME PRICE! They are the bomb! I've also taken my Yorki to be groomed. I love how they do it, and they are the least expensive place in town! Can't go wrong :)

I never leave Yelp reviews, actually this is my first one ever! (It's my first review ever!)…read more -I have been ALL OVER Ft. Wayne since moving here 3 years ago and to almost every dog grooming place here, and this was the first one that did such an AMAZING job! -Christy (Kristi) was the remarkable woman who cared for him. -The entire staff was friendly and professional, and my furbaby was treated exceptionally well! -I highly recommend this place! We will be going back before we left. We set up our next appointment! -For anyone looking for a new groomer, they took about a week to get him in. -They also have boarding & a very clean facility! -Thank you to everyone there and thank you to Christy for doing such an amazing job!!

My dogs were neglected in their care. My one dog didn't get fed two meals in his two day stay and…read morehe gets fed twice a day. My other dog didn't get his daily tooth brushing treat that should have been on the paper that is highlighted but his meds are on there and he only got them the first day! They didn't give them their toys either. One of the toys has a rawhide ring on it and it wasn't touched. On the ride home he got the ring off in the first 5 mins in the car! I prepared all the food for both dogs in bags so all they had to do is dump it in their bowls. I did provide pumpkin for my little guy this time and it was twice as much pumpkin than he needed. They didn't give me my container back or the extra pumpkin. His name and the amount he needed was on the container. There are a lot more issues but I don't have the time to type them all out. The owner has been made aware of the issues and has not responded to my email about how she can make this right. I asked that they start giving a military discount in honor of my boys. Maybe $5 a stay would be great to remember how badly they were treated so they don't do that to another poor dog. I will never trust them with my boys again! To your response. Your staff knew that we are a military family and said that you don't have a military discount! Because I asked! The reason the boys were there were for all military reasons! I gave you days to reply to my second message about how you could make things right and you never did! The first email I sent you never responded to! The reply to your email I waited from the 29th to the 3rd when I sent another message. More proof you can't be trusted.

I had to board my dog for about a week and a half and of course she's my baby so I worried a little…read morebit because I hadn't used this kennel before . The people there are really great and they seem to love the animals. My dog was very well taken care of and I was so glad to see her.

I had a last minute trip planned and they were the only kennel that had an opening. I love their…read moreplace! My dogs were very happy there and they did a great job trimming the nails on my one dog. I will definitely take my dogs back there.

TLDR: They'll do in a pinch…read more The good: twice now I've needed to kennel my dog on very short (day before or day of) notice and they've been able to accommodate him which I greatly appreciate. The meh: The first time when I picked him up he was inexplicably wet. Not "I just had a bath" wet, but more "I ran through a mud puddle" wet. Not a huge deal, but what was that about? The not good: The next time my usual dog sitter flaked on me due to a death in the family and I called them up at noon and booked him for that night. An hour and a half later I get a call that my regular (in home) sitter was available, so I called back to see about cancelling. No they won't give me a credit. Fair enough, I understand if they had to turn someone away because of your reservation why should they have to eat that? But this was one hour, and the net result is that I will only call them until I'm 1000% sure I'm not wasting my money.

Have used them before service wise. They are good, but they have a very bad cancellation policy,…read moreeven for genuine reasons. Looks like they don't care once they get paid and there is no cancellation policy and plans to change and they don't understand even if it's a genuine policy they don't give you any credit. Have had dogs for over 15 years never had a boarding that does this. They keep saying we told you ahead of time that there is no cancellation policy and that's the only thing they stick by. Never taking my business back there.

Last week we needed to board our6 year old black mouth cur "Curry " for a week…read more We pulled into the parking lot and were met with a nice employee who was wearing a mask and using their leash she took our baby into the building. After a week we picked up "curry" who had been recently been shampooed and had nice looking toe nails again. They took our credit card and without any hassle we were on our way. Everything was professional and well done. We will use the Westside again.

First off, I want to say I did not have a problem with most of the staff and I felt like my dog got…read moregreat care. My issue is that I asked for a quote on my dogs teeth cleaning procedure. I received a quote of around $550. The person that gave me, the quote said that it could be higher based on teeth needing to be pulled, which I understood. Once the vet had my dog under anesthesia, he did call me and tell me that there were eight teeth that need to be pulled. He said he was kind of alarmed by that, but I told him to go ahead and pull the teeth. He talked about x-rays and filling some pockets with a material to help further protect the dog from gum, disease, and teeth issues. My exact words to him were just pull the teeth for now. To my surprise when I picked up the dog, the bill was $1500. I spoke to the vet and another employee about my bill. They gave me a $70 credit. I do not feel that I should have to pay for the x-rays or any fees associated with filling the pockets. The teeth extractions amount of to $600. At the most my bill should've been $1200. Lesson learned. Going forward, make sure this office sends you a text message with the exact cost of anything that will be done to your pet. In my opinion, that should be a standard process.

Wigglebutz is a great place to board our dog as well as groom him! They are personable and don't…read morecrate our dog all day! Rocky loves visiting Wigglebutz and enjoys his time with other dogs and the staff!! The pricing is on point as well! I highly recommend it!

I'll keep this short and effective. We've boarded here 4 times and this is our last. The pictures…read moreare what was initially explained by Kevin as an attack from a pit bull. Upon further questioning after they paid my vet bill, a different employee explained it was an issue with a faulty kennel divider and that his tail got stuck in it. When we asked if the pitbulls would be allowed back we were told, "they've been coming here a long time." Nothing was explained about fixing the faulty kennel design. I understand things like this can happen, but then, Kevin when on to tell my wife that he actually had a dog bite another dogs tail off. Board at your own risk. They've identified the issue and took responsibility for it but are unwilling to prevent it from happening again.