The worst most unprofessional place ever...i was worried about my held crickets for my new baby gecko when an employee Devan got upset that i asked to speak with the actual store manager after i explained i was worried about my new baby gecko.SHE was upset and felt some type of way since i asked to speak with someone else and at that point she hadbt done anything wrong except not let me speak with the store manager Tyler whom she said was there every time i spoke with her , because i called 4 different tines trying to get the other manager to just answer the phone but Devan hurried and picked it up each time..so I never got to speak with anyone else AND Guess what:; Devan sold my held crickets before i was able to get there less than 30 mins later....then Devan completely lies to Tyler the manager.. And the girl Valerie whom originally was ok with service when i bought my gecko...i called because originally i was going to return every bit of the money i spent at this store but i didnt have the heart to return my baby gecko so i posted on YELP about this whole joke of an ordeal for being silly enough to go in this little dirty looking run down store with the employees whom are all teenagers that literally sit at the registers socialising amongst eachother and their phones so i shoulda known when i posted on YELP and it said I HAD A RESPONSE FROM THE OWNER..NOPE THE OWNER IS A PERSONAL NONE FRANCHISE OWNER AND LIVES OUT OF STATE WHEN I CALLED AFTER SEEING THAT ON HERE "A RESPONSE FROM OWNER"" i called back and Valerie answered and i said hi started to explain what happened etc she told me no it wasn't the owner who responded it was the same manager TYLER WHOM I ALREADY SPOKE WITH AT THE END OF THE NIGHT DAYS BEFORE SO HE KNEW ALL OF WHAT HAPPENED, They all continued to just act as if *oh well we are the employee's we do what we want who cares if your a paying customer and we have failed as a pet store in general to provide adequate care sheet for the purchased gecko, i had to call an request a care sheet as well as information about the breeder the birth date etc...i called an requested this all tge same evening i purchased it ..i was told Valerie took care of all that that they would print out a care sheet abd she wiyld get tge other info avour virth date eyc and call me and let me know and i have yet to receive any info.this is a privately owner company so I don't know how to go about obtaining the info i need or who to contact avoyt all this i wiuld live to speak with the iwner but again devan just bluntly lied to the other staff immediately i was treated very rude by Valerie the next day, she even said Devan didn't do that..when i told her how i was so scared she was gonna not hold my order and devan told me the store manager tyler was there with her the very first time i asked ok well the nexy day Valerie atart sticking up fir Devan being rude ti me abd said Tyler wasnt even there when you asjed devan fir anither manager....i said Valerie devan told me yes theres a stire manager Tyler here also right now DEVAN SAYS FOLLOWED BY BUT IM A MANAGER ALSO SO YOU SHOULDNT NEED TO SPEAK WITH ANYONE ELSE!THIS WAS THE WHOLE ISSUE BECAUSE I ASKED TO SPEAK WITH THE STORE MANAGER CAUSE I WAS WORRIED ABOUT A HELD ORDER SHE WOULDNT LETME AND THEN SHE PURPOSELY SOLD MY HELD ORDER OF CRICKETS ABD THOUGHT IT WAS FUNNY TO OFFER ME A COUPON FIR *10 FREE CRICKETS ...WOW WHICARES IF THEBABY U SOLDME DIES AND STARVES HUH..WHO CARES ABOUT A NNEWWW CUSTOMER HUH SOMEONE ELSE NEW WILL ALWAYS COME HUH...SORRY THERES TOOO MANY OTHER STORES AND TOO MANYGOOD HEARTED UNDERPAID PEOPLE WORKING AT THE STORES AND THESE ARE THE STORES I WANNA GIVE MY MONEY TOO FOR THE CUSTOMER SERVICE I RECEIVE TO MAKE ME WANT TO GO SHOP THERE AGAIN AND AGAIN EVEN IF I HAD TO PAY TRIPLE THE PRICE I GLADLY WOULD AND WILL TO KNOW THE STORE AND EMPLOYEES WHOM ARE WORKING FOR ME AS A CUSTOMER And The STORE DESERVE MY MONEY AS A PAYING NEW CUSTOMER. ..if anyone knows how I can somehow please get ahold of anyone higher up& the chain at this place please message me details please thanks you so much. Ya. Of course never seen that coupon for my *TEN whole free crickets either. Like i said the employee's at the PET SUPPLIES PLUS on Jefferson are all young and are FRIENDS BEFORE EMPLOYEES, PERIOD and they do what they want at this store, when they want, save your time and money go to any other pet store in town BUT STAY AWAY FROM PET SUPPLIES PLUS on JEFFERSON!!! read more
