Great customer Service. Very clean and professional business. Friendly service and knowledgeable. I will return. John M. was very nice.

Although I did not buy my new car from the dealership, I've been blown away at the customer service made by Mike Abkarian from Toyota Pasadena. Long story short, my mom was visiting from small-town America, where there aren't many dealerships nearby. So when she was here in LA, she wanted to check out the Toyota Cross - which is a newer subcompact SUV. We stopped by a dealership near my house of which they told us that there was not any to see on their lot, but to contact Toyota Pasadena. This is how we met Mike. We explain to him the situation, and he immediately followed up via email to acknowledge our preferred method of communication in the event that they received a physical car to come look at. A few weeks later they did, and he reached out, including a link of the vehicle with all pertinent information. Unfortunately, my mom ended up seeing the car on the street between now and then and felt it was a little too big for her. If everyone had the attention to detail in initiative that Mike has, the world would be a much more efficient place! I'd definitely consider this dealership for future needs based on my interactions. Competency and Care seems like a priority here! Thank you! read more

I just wanted to take a moment and share an experience I had with Koko. Koko went above and beyond to assist in my search of a new vehicle and provided the highest customer service. Koko has gained me as a lifetime customer and I highly recommend asking for his assistance in any vehicle needs at Toyota of Pasadena. I usually don't take the time to write reviews but I needed to after such an amazing customer service experience. read more

Service department is a complete scam! Took our relatively new car (2021) in because the check engine light went on and they took a look, reset it, and drove it around and said the light went off. Then managed to find $2000 of other things that needed to be fixed (changing filters, cleaning fuel injectors, etc) which we did (even though after some research we probably didn't need to do those things). Well two days later the engine light comes back on and they want another $1300 to replace a part but say they aren't sure it will fix the problem. Clearly they don't know what the problem is and are taking advantage of us. We always have our cars serviced at the dealer but will definitely not be coming back to this location. Stay away! read more

Wow, hard to believe that other people had such a bad time here. People complaining in the reviews about ads ons to car prices? That's standard and you can just say no. Haven't tried the service department but my sales guy was awesome. Manny was welcoming and professional from the start. The the best drive on the car was great, and the whole sales process went super smooth. It should be noted that ALL dealership will try to upsell you on everything. People just don't know how to haggle anymore. It's to be expected at a dealership and I kind of enjoy that process. I had a much better time here then at the Santa Monica dealership. Just ask for Manny and he will take care of you. read more

The pricing and repair services. Their inability to properly diagnose was truly wrong with our car cost us an additional $500. $500 that they refused to refund even though the misdiagnosed repair was their service advisor and technicians fault. read more

AMAZING!!! Daniel C is a great salesman, honest and real, quick and efficient. Alex F made it easy. GO HERE. read more

UPDATED POST (26May24) (Had to create new review since Yelp would not allow me to add this to my previous post, due to it being too long). Back on Tue., May 14, 2024, I purchased a 2024 Toyota Venza hybrid from Carlos Villanueva (Sales Consultant): cvillanueva@toyotapasadena.com After I purchased the Venza, I rushed over to Best Buy to get the usb c lightning cable, since I don't fully trust Bluetooth connection. The sales person was unable to unlock the cabinet so I could get the Apple brand, so I got a non-Apple brand. I was able to listen to my Music thru the navigation system but was having difficulty trying to get the map to work. I kept getting a message that there was "satellite connection issues" so I couldn't access map, which was extremely frustrating. My previous car (2021 Mazda CX5) I could always see the map in navigation system, which helped me decide whether to do freeway or streets. I tried seeing if YouTube had anything that would help me with Venza's navigation issues. I even googled, but couldn't find any info. I looked thru the owners manual, which didn't help. Today, before going back to Best Buy re the usb c cable, I decided to stop by Toyota to talk to Carlos to see if he could help me. He took the time with me to try different things to resolve the issue. It's Memorial Weekend so normally car dealerships are busy. A couple parked next to me and were heading in. I told Carlos that I know this is a busy weekend and he is welcome to go help those people. He told me that someone else could help them as he wanted to make sure my navigation system was set up and working properly. Carlos really cares about his customers. He sees customers as people and not another sales opportunity. Most sales people, once they have sold something to you, they are done helping you. They tend to refer you to the service department or customer support, if there are issues with your purchase. Carlos did not do that. He took his time, which was close to 20 to 30-mins, and was final able to resolve the issues. Purchasing a car is a big deal, and you want to know you're in good and caring hands. If you want someone who is patient, who listens to you, and cares about their customers, please ask for Carlos Villanueva or email him to set up an appointment to meet with him: cvillanueva@toyotapasadena.com read more

Ah, Toyota Pasadena Service--where even the air smells like a hustle. Enter the scene: a brunette woman, freshly hired about two years ago, whose understanding of customer service must have been pulled from a manual titled "How to Siphon Money from People Who Trust You". This is a tale that starts with a modest "diagnostic fee" of $900--yes, nine hundred smackers--to address the nebulous "wheel sensor" issue. Now, mind you, the problem was actually a screwdriver blade wedged in the passenger rear tire tread. Ah, but why settle for a simple answer when you can craft a grand narrative about sensor failure and a high-priced fix? One might call it a misstep, but in the world of Toyota Pasadena, it's simply business as usual. Fast forward to a more recent encounter, where the Toyota maestros presented a "stunning" $6,000 estimate for what they claimed were "struts" and "ball joints" issues, including their signature line about using only "Toyota OEM" parts--because, naturally, nothing says "premium" like something sold to you at three times its worth. I wish I could say that their diagnosis was even remotely close to reality, but alas, no. The truth is that the struts were KYB struts--you know, the kind that actually do the job without bankrupting you in the process--and the ball joints? Well, they were as imaginary as the sincerity behind their invoice. It's almost as if Toyota Pasadena is running a full-blown auto repair fiction factory, complete with every part of the car "needing" a replacement--except for the fact that nothing was wrong in the first place. But wait, the plot thickens! After my car was handed back to me with its $6,000 "repair list," I sought out a skilled mechanic down the street. The verdict? Not a single front-end problem. Not a ball joint in sight, not a strut to be found. Toyota Pasadena, in its grand, mythical wisdom, had concocted a masterpiece of mendacity. The real repairs? A routine brake fluid flush, two coolant flushes, and a brake fluid replacement--totaling a modest $450. You see, while Toyota Pasadena was looking to push an engine overhaul, my car was simply in need of the basics. And so, the $6,000 "necessary repairs" dissolved into the ether of fraudulent promises and inflated estimates. So, let me ask you, Toyota Pasadena: How long can you keep wearing the mask of professionalism while you pilfer from the pockets of your customers? Because last time I checked, this wasn't a high-end auto shop; this was a carnival of scams masquerading as a service center. Crooks? Perhaps. But in the world of customer betrayal, you've surely mastered the craft. read more

The best Toyota dealer in SoCal. They have a wide range of inventory, good pricing, and outstanding Customer Care! They treat you like family, and I'll be referring them to all my family & friends. read more

TLDR about my experience: - Sales department good: 4.5 out of 5 - Service department very poor: 1 out of 5 - Communication between departments is terrible: 1 out of 5 - Certified used vehicle quality: 3.5 out of 5 (I wish the dealer did a better job vetting their certified used vehicles) I purchased a certified used 2022 4runner from Toyota Pasadena last week. I reached out online and was communicating with the sales associate Mynor. He did a great job providing details, sent a customized video, and was able to get me a very competitive out the door price before I stepped into the dealership. I appreciate him for that amount of effort in service. Also, the pricing they offered was more competitive than other dealerships around Socal. I came in with the mindset that certified used Toyotas should be high quality and something I don't have to worry about. When I viewed the 4Runner, it was in overall very good condition with low miles. I noticed that the tires were still the original from factory and had ok tread, brake pads & rotors were still original and showed wear, and there were a couple deep scratches. FYI other dealerships that offer certified used Toyotas may replace those items with new parts (like Keyes in Van Nuys). I voiced concerns over the brake pads / rotors to sales and wanted an adjustment in price for that. We also agreed to them sending me touch up paint for the scratches. However, there seemed to be a miscommunication with the sales department and the parts department: sales said it was ready, parts said it wasn't and has to be special ordered, so I have to come back in 3 weeks. Fast forward to me driving the vehicle home on the freeway the night of purchase. I notice my steering wheel shaking from 60-70 mph. Something that I wasn't expecting from a certified used Toyota, very troubling feeling when buying a car. I hope whoever certifies these vehicles going forward does a better job with road testing the car, not just checking the box on a check list (ex: 50% brake pads or 65% tread on tires). I let Mynor know and he gave me the service departments number so I can schedule an appointment. This is where it went downhill fast... I had a Monday morning service appointment and arrived at 9:30am. Spoke with the service advisor and he gave me an estimated time for completion at 1pm. As time went on, I noticed there were no updates from the advisor or the service link provided. I understand that this was a busy Monday (MLK holiday), but no communication from the advisor or clear explanation for delays. I texted him at 1:23 if any updates, and the advisor replied "NOT YET". We're past the estimate 1pm deadline, and I'm waiting another 2 hours in their lobby. I text back at 3:20pm "will they vehicle be ready soon? The paperwork showed 1pm available". The advisor replied "TECHNICIAN RECOMMENDED SERVICE. I WILL TEXT YOU SOON." Fast forward to 4pm and I'm speaking with the advisor: - I waited 6.5 hours to find out that I only need a balance of tires and wheel alignment (which typically takes 1.5 - 2 hours at most). - No work has been completed on the vehicle because service is waiting on approval for who's going to pay for the work - To top it off, the advisor said that I need to speak with the sales department MYSELF so that they can approve the payment of this service. I asked him if he could do it since he's the service advisor and he replied, "I shouldn't be the one to ask because it's a different department." Talk about customer service...I have to do the advisor's job for him... I guess Toyota makes it easy on you (if you're a Toyota service advisor, that is). Unbelievable waste of my time. It also seemed like my advisor was prioritizing other customers who came in after I arrived. I can say this because I literally saw dozens of customers come in after me and leave before me. I end up going to the sales managers, explained the situation, they confirmed that this shouldn't be happening and they connected me with the service director ASAP. Sales director was super apologetic, confirmed that the alignment/balance will be paid for and my vehicle will be ready shortly. I end up getting my car at 5pm. I was at this dealership from 9:30am-5pm, I wish I got paid for that shift. FWIW, the hot chocolate at the dealership is the best; kept me calm while I waiting 7.5 hours. I did receive an odd apologetic gift from the service director: 6 free tickets to Knotts Berry farm (which expire in 2 weeks BTW). I was hoping for my concerns about the brakes, steering wheel shake, and my paint to be addressed in a timely fashion; guess I'll take those concerns to Snoopy & Woodstock at Knotts. On my way home, the steering wheel shake was corrected, so I'm thankful for that. Now I just have to pick up that touch up paint... read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

We had an excellent experience working with Sam and Koko. From start to finish, they went above and beyond to help us find the right car and the right deal for our needs. Their patience, professionalism, and sense of humor made the process an enjoyable one. Sam guided us through every step with care and attention to detail, while Koko made sure we felt confident and supported in our decision. They didn't just sell us a car--they made the journey memorable. They deserve much more than our simple thankfulness, and we can't recommend them highly enough! Go Lakers!! read more

Great truck-buying experience. Our salesperson, Rhys was friendly, extremely helpful and pleasant to work with. He was knowledgeable, not pushy at all, and helped us test drive a few options until we found the truck we wanted. He even helped us remove the bed-rack from the old truck we were trading in. Rhys and Koko worked with us to negotiate a fair deal and we went home with our dream truck. Absolutely love our new Tacoma! Overall a great experience. read more

Go to a mechanic if want to save money for just about most things. Staff seemed friendly but felt dismissed when reported new concern that was only present after had work done with them (while I was on site). I was told to return if issue persisted and it did since before I left the lot. Had to mention issue a few times . read more

The staff was really friendly and helpful - my only complaint is that it took forever. I came in for a simple oil change with a reservation at 10am. It took over 3 hours for them to finish it. I knew it was going to take awhile... but their wifi was terrible. I was planning to get work done but the wifi was so spotty that I couldn't really connect with the internet. Overall if you go with the expectation that an oil change will take while... then you won't be disappointed. read more

Chris GHATTAS from the servicing department provides amazing service to his cutomers. He's been taking care of me for years and I ask for him by name to take care of my servicing. He takes care of customers as he would his own family and in this day and age that is extremely rare. Someone like him should be the boss or director because he's a role model and a shining example of what customer service should be. read more

I just want to give a shout-out to Daniel Carrillo!! He helped me when I was looking to buy a brand new car after having an older Toyota. I hardly knew anything about cars but he was so thorough and responsive with all the questions I was asking. Sorry if I seemed annoying with all the questions but thank you for being patient and very helpful! I love my Camry!! read more

I recently purchased a used Lexus at Toyota Pasadena. I was fortunate to have Keven Wolf assist me with my purchase. He was very pleasant, not pushy, very professional and successfully got me a great deal on the car that I wanted!! I strongly recommend asking for Kevin Wolf to assist you on your next car purchase at Toyota Pasadena. read more

Writing this review because I promised I would! Had a pretty good experience with this dealership. Straight to the point. Easy to deal with and they don't pressure you to buy any aftermarket stuff you don't feel you need. I walked away with a great deal on a 2021 Rav4- and I LOVE my car. Thank you, Giselle, for your assistance and Paul for helping me get the best deal possible. Also, shout out the finance gentleman (can't remember his name), but he was also very informative- and didn't hard press any additional warranties. read more

Where do I start? So, I had to come in for an impromptu visit. My car battery died and I was grateful that were able to get me in because they were super busy. That's the only good part of this visit. I asked for a Lyft to my home, thinking they were going to give me one back. Unfortunately to my surprise, it was a recent development they stopped doing that. I'm sorry? Why offer one-way and not round trip, especially if the person has no other ride? And then the hits kept coming.... My car went in with 22 miles of gas left only to be returned with 9 miles of gas. No explanation as to the how that happened other than they were running the engine much longer they were supposed to. The air conditioner was turned all the way down low as well. My keys were separated which I did not appreciate. And overall it took 45 minutes for someone to return my call about my car being ready despite sending a text. The only way I will ever return to this particular a Toyota dealership is when I'll set it on fire. Do not recommend. read more

Amazing service. Ask for Chris Gatta. Chris was very honest with me about what my car needed and didn't need. I never felt like he was trying to up charge me. He was kind and helpful. I honestly cannot recommend him enough! read more

I wish to express my appreciation to Toyota of Pasadena, The Los Angeles County Sheriff's Dept and the Pasadena Police. They held a free catalytic converter etching event on Saturday in order to bring down the growing number of thefts. I was very happy to see the event completely filled with concerned car owners. I spoke the Sheriffs and they told me about how valuable it is to be able to identify catalytic converters when they arrest the thieves. There was a full house all day long. Please look at the photos. There was a food truck and the process took less than 30 minutes. Thank you all for caring about the residents who are all being targeted. read more

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Daniel and Alex at Toyota Pasadena in sales are amazing. They gave me a great deal and were extremely efficient. Daniel was super responsive and customer service oriented. He really listened to my needs with no "man-splaining." His team gave me an incredible deal with open and honest pricing. I didn't have to do the normal dealer dance. Daniel kept me in the loop with my vehicle reservation and always provided updates. In fact as I was getting dropped off at Toyota Pasadena the Uber driver had stated she got her vehicle from the same place and was very satisfied with their service. read more

Never returning here. Came in for service. Service advisor said I didn't have warranty coverage and needed to charge an inspection fee. I said I would take it to my mechanic. The service advisor calls me back in and all of sudden found my car had a warranty and did not assess the fee. So I don't know if the advisor was trying to play me for dumb and trying to collect a 200 plus bs fee or they truly found that my car was covered. Fine. The worst part is the service tech did absolutely nothing to inspect my car. They literally wrote this claiming there was stuff in the back seat of my car, which I will say there was a basketball, my kids hat and book. But they used that as a cop out to not actually do a single effin thing. Literally would have taken 5 seconds to move it out of the way. My car was there for 4 hours to have them do absolutely nothing. Bush league. read more

I made a service appointment at 8am on Friday. The promise time is 1220pm, but it is now 2pm, and my car is not yet ready. I asked the advisor why it is taking so long. He explained to me that they are short staff today. If they are short staff, why did they give me a promise time then? And what is the point of having an appointment? And if they are short staff, they shouldn't have that time slot as available then. This is such a waste of time. Also last time when I had my service done, they said my car needed the wheel alignment. I declined the service, but I brought my car to a wheel alignment place. The guy over there checked my vehicle and he said my car's alignment is fine. It doesn't need adjustment. Is this how this Toyota Pasadena does business? By upselling service that I don't necessarily need at that moment? Now they tried to sell me wheel alignment service AGAIN. Does my car need a wheel alignment every single visit? Once my warranty is up, I will not return to this place. read more

They DO NOT stand beyond their sales! Be careful purchasing a "Certified" used care from them. We bought a Tacoma truck from Pasadena Toyota with low miles, so it was still under full warranty. The truck was examined by their service department and was sold without noting any issues on the truck; but after the first rainy season, the truck's windshield leaked, so we took it back to Pasadena. They REFUSED to stand behind it! They said that it wasn't a Toyota windshield, so it wasn't included in our warranty. CRAZY, because they sold us the truck with that windshield! How did we know that?! I WOULD NOT RECOMMEND BUYING A USED CAR FROM PASADENA TOYOTA! read more

Had a great experience at Toyota of Pasadena thanks to Freddy in the service department. He was professional, kind, and very helpful from start to finish. Freddy took the time to explain everything clearly and made sure I understood what my car needed without making me feel pressured. You can tell he genuinely cares about his customers. I really appreciate the excellent service and would highly recommend asking for Freddy if you need your car serviced! read more

My family and I have been going here for a couple years now ever since we moved near the area. Koko helped me and my family with almost every Toyota related matter. I was able to purchase a 2019 Toyota Corolla Hatchback with the help of Koko. This guy is not just an average salesman but an overall amazing human being. He made sure the pressure was off during a big purchase and made sure I knew everything throughout the entire process. I was so happy in fact I then purchased a 2020 Toyota Supra 3.0. he then helped my Grandma get into a 2022 GR86. Then finally I came back and purchased a 2023 Toyota Crown. Dealerships need more people like Koko. read more

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I recently bought a Toyota Prius from my salesperson Koko Toubedjian. First of all the Prius is an amazing car and I love it. Secondly, Toyota of Pasadena is such a great dealership. From the moment I set foot in there, they were welcoming and not pushy. They were able to find me a "difficult to find" Prius Limited and did not mark up the car. That gave me an excellent deal with great financing. I picked up the car and servicing it at the dealership is very efficient! Lastly, let's talk about my handsome and charismatic salesperson Koko Toubedjian... he's the best and still checks in with me periodically to see that I'm still loving my car. I love the car, I love the dealership and I love Koko! read more

Ralph was a true professional and kept the process pain free. I value my time and so did he. I'll be looking for him on any future purchases. read more

Chris is the best! I highly recommend him to take care of you! His customer service is AMAZING! He really cares about all customers. How about Toyota nominating him for a manager position! read more

Had a great experience with Pasadena Toyota Daniel was awesome very informative. The whole staff was very polite and friendly they left me alone until I was ready and Daniel was my guy. The finance department was great thank you Alex. read more

Toyota Pasadena - New truck owner - Auto Repair Near Me - Pasadena, California

My experience at Toyota Pasadena was great! Mynor was super helpful and informative and helped me get a great deal on my Tacoma. Thank you Mynor for the great experience! read more

Toyota Pasadena - My new 2023 Toyota Tacoma - Auto Repair Near Me - Pasadena, California

Stay away from Toyota of Pasadena in East Foothill Blvd., service department!!! So I kept getting calls that my car was due for service and to make an appointment. The weird thing is, I don't normally get calls reminding me that it's time for service. Anyway - as usual the little dashboard light comes on letting you know when it's time for an oil change....etc. So I showed up on a Dec. 19th. Then I received a text that I needed a new water pump, left front control arm, left lower ball joint, all in the amount of $6,000!!! I went in for an oil change after all, that they charged me $424 for that. Now they wanted an additional $6,000!!!! Needless to say I didn't fall for it. I said no thanks and took my 2018 Toyota Highlander that only has 64,000 miles to a reputable mechanic, who charged me nothing for the diagnosis, to tell me that there was nothing wrong with my vehicle. He was empathetic and said that I needed to report Toyota. He said, unfortunately the dealers are hurting right now and this is what they are doing to consumers. They lied! Straight up lied! That same day the Toyota lobby was packed with people waiting for their vehicles. I can only imagine how many people in that room were being duped. Stay away from Pasadena Toyota, 3600 East Foothill blvd. They will rip you off without even thinking twice. It's so sad! This is not the last they'll hear from me!! read more

We recently leased new Camry from Toyota of Pasadena. We really like the new Camry. Our service representative were Young Ju. He helped us with great care and we really appreciated his service! I will recommend Young Ju to other people who is interested in leasing or purchasing Toyota. Highly recommend! read more

I just picked up a Tundra from Toyota Pasadena and couldn't be happier with the service. Shout out to Mynor M, Paul H, and Alex F for making the buying process easy. Great communication and follow through. Thank you! read more

Toyota Pasadena - 2024 Tundra TRD PRO - Auto Repair Near Me - Pasadena, California

Daniel Carrillo helped me out a lot when I went in last minute to get a car. My car was hit over night and had to get a car ASAP. I went in looking for a compact car, but wasn't sure what I was able to afford. Daniel helped me out with and provided me with options. I really liked that he showed me various options and really communicated with me realistic payment options. Ultimately ended up with a Camry XSE. read more

Toyota Pasadena - Camry - Auto Repair Near Me - Pasadena, California

I was looking into upgrading my car, wasn't sure what I wanted. I had a compact car and always wanted a SUV. I went to Toyota not knowing what my options were, but Daniel Carrillo at Toyota Pasadena helped me throughout the whole process. I was very pleased with how patient he was with me. He answered all the questions I had. It's been over a year with my RAV4 and I can say I am loving it! Daniel was also very helpful with communicating back and forth with finance. Overall, thank you Toyota Pasadena, especially Daniel. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Had a 12pm appointment for a break inspection. Took 2 hours just to get the estimate. Was told technician took a lunch break at 12..... Why give me an appointment if no technician is available? Was first visit and will not be returning read more

Mynor helped me get the car of my dreams!! (The Prius Prime) I was so happy with the tutorial he gave me, helping me set up the digital key which would have been so difficult to do on my own. He showed me what every button did on the car so it didn't even feel like an adjustment. I felt so comfortable right away in the new car. I highly recommend working with Mynor at Toyota of Pasadena. It is also a very nice location with ample parking and a nice big interior space. read more

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