Do not take your favorite Toyota here My Camry se needed its scheduled maintenance as I try to stay in front of any issues. Called and got an appointment have no idea if they do walk ins? Dropped car off and was told they would call when ready so off to work. I get a call near 8pm that the car is ready and that I can come and get it I made sure to ask if someone would be there because its right near closing im assured they would be there and would have the car. I get a ride and RUSH over to pick up my car. The place is a ghost town lights are off gate locked WTF? and to add to the madness there's my beauty just sitting there ready to go I looked for someone anyone no one was there no guards nothing Fuming is not the word and tired from a GD long day at work!! First thing in the am I go straight over and get my keys pay then request a meeting with the manager forgot his name but im sure he's still there The manager starts some bs about this and that so im like don't tell people to pick up their car and they can't get it because your service man doesn't know when you close.... Now how about a refund or discount on the work done? NOPE and no real apology? he gave me a voucher for a free oil change I took it ripped it up and never looked back do what thou whilst but don't do pasadena toyota you have been warned read more

Sold my old car to them and gave me a great price. They realized it was too high but still honored it. I never knew you can sell used cars to them. Jay Guevara and staff has been really friendly and helpful. I didn't know they buy cars not just sell. read more

I just want to give a shout-out to Daniel Carrillo!! He helped me when I was looking to buy a brand new car after having an older Toyota. I hardly knew anything about cars but he was so thorough and responsive with all the questions I was asking. Sorry if I seemed annoying with all the questions but thank you for being patient and very helpful! I love my Camry!! read more

Writing this review because I promised I would! Had a pretty good experience with this dealership. Straight to the point. Easy to deal with and they don't pressure you to buy any aftermarket stuff you don't feel you need. I walked away with a great deal on a 2021 Rav4- and I LOVE my car. Thank you, Giselle, for your assistance and Paul for helping me get the best deal possible. Also, shout out the finance gentleman (can't remember his name), but he was also very informative- and didn't hard press any additional warranties. read more

I wish to express my appreciation to Toyota of Pasadena, The Los Angeles County Sheriff's Dept and the Pasadena Police. They held a free catalytic converter etching event on Saturday in order to bring down the growing number of thefts. I was very happy to see the event completely filled with concerned car owners. I spoke the Sheriffs and they told me about how valuable it is to be able to identify catalytic converters when they arrest the thieves. There was a full house all day long. Please look at the photos. There was a food truck and the process took less than 30 minutes. Thank you all for caring about the residents who are all being targeted. read more

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Daniel and Alex at Toyota Pasadena in sales are amazing. They gave me a great deal and were extremely efficient. Daniel was super responsive and customer service oriented. He really listened to my needs with no "man-splaining." His team gave me an incredible deal with open and honest pricing. I didn't have to do the normal dealer dance. Daniel kept me in the loop with my vehicle reservation and always provided updates. In fact as I was getting dropped off at Toyota Pasadena the Uber driver had stated she got her vehicle from the same place and was very satisfied with their service. read more

Where do I start? So, I had to come in for an impromptu visit. My car battery died and I was grateful that were able to get me in because they were super busy. That's the only good part of this visit. I asked for a Lyft to my home, thinking they were going to give me one back. Unfortunately to my surprise, it was a recent development they stopped doing that. I'm sorry? Why offer one-way and not round trip, especially if the person has no other ride? And then the hits kept coming.... My car went in with 22 miles of gas left only to be returned with 9 miles of gas. No explanation as to the how that happened other than they were running the engine much longer they were supposed to. The air conditioner was turned all the way down low as well. My keys were separated which I did not appreciate. And overall it took 45 minutes for someone to return my call about my car being ready despite sending a text. The only way I will ever return to this particular a Toyota dealership is when I'll set it on fire. Do not recommend. read more

I wanted to trade in my 2021 Nissan Sentra for a 2025 Toyota Camry SE at a price I was set on, and the process couldn't have been smoother. Miguel Cruz was the salesman who had helped me out. Miguel was very polite, professional, knowledgeable, and did not beat around the bush. working with Miguel was the smoothest car purchasing experience I have ever had. I would definitely recommend speaking with Miguel Cruz if you are looking to buy a car from Pasadena Toyota. read more

I bought a 2025 Tundra last Friday, the entire experience cannot be any smoother. Miguel worked hard to match a deal I had already gotten elsewhere, he also found me a truck with almost the same options as the one I already had an offer on. He beat my other offer in matter of hours, no need for haggling. The process to complete the purchase and driving the truck off the lot was quick too, there wasn't much waiting time. Miguel was courteous and professional throughout the whole process. I will definitely recommend Miguel to friends and family. read more

Toyota Pasadena - 2025 Tundra - Auto Repair Near Me - Pasadena, California

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I made a service appointment at 8am on Friday. The promise time is 1220pm, but it is now 2pm, and my car is not yet ready. I asked the advisor why it is taking so long. He explained to me that they are short staff today. If they are short staff, why did they give me a promise time then? And what is the point of having an appointment? And if they are short staff, they shouldn't have that time slot as available then. This is such a waste of time. Also last time when I had my service done, they said my car needed the wheel alignment. I declined the service, but I brought my car to a wheel alignment place. The guy over there checked my vehicle and he said my car's alignment is fine. It doesn't need adjustment. Is this how this Toyota Pasadena does business? By upselling service that I don't necessarily need at that moment? Now they tried to sell me wheel alignment service AGAIN. Does my car need a wheel alignment every single visit? Once my warranty is up, I will not return to this place. read more

My very old car was a Toyota camry 2007. I went around 330 pm with my son. I called before going, so i wouldn't get lost via gps lol. Paul greeted me and shook my hand. By the time i was done, it was already 745ish..luckily this staff member named Daniel C. helped me out. He was very patient with me and my son. Thank God for him. He made me less worried by the end of the night. I went home with a brand new car!! My very first purchase.. ive been saving since my first job. Hooray..would recommend this toyota Pasadena to anyone who wants to trade or buy a new car read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

A few years ago I was ready to abandon my local Toyota dealer (of Pasadena), because I just wasn't getting quality service. That dramatically changed after I began dealing with Chris Ghattas (in the service department). Next level care, friendliness and attention to detail. He treats me like a brother ! read more

My family and I have been going here for a couple years now ever since we moved near the area. Koko helped me and my family with almost every Toyota related matter. I was able to purchase a 2019 Toyota Corolla Hatchback with the help of Koko. This guy is not just an average salesman but an overall amazing human being. He made sure the pressure was off during a big purchase and made sure I knew everything throughout the entire process. I was so happy in fact I then purchased a 2020 Toyota Supra 3.0. he then helped my Grandma get into a 2022 GR86. Then finally I came back and purchased a 2023 Toyota Crown. Dealerships need more people like Koko. read more

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I recently bought a Toyota Prius from my salesperson Koko Toubedjian. First of all the Prius is an amazing car and I love it. Secondly, Toyota of Pasadena is such a great dealership. From the moment I set foot in there, they were welcoming and not pushy. They were able to find me a "difficult to find" Prius Limited and did not mark up the car. That gave me an excellent deal with great financing. I picked up the car and servicing it at the dealership is very efficient! Lastly, let's talk about my handsome and charismatic salesperson Koko Toubedjian... he's the best and still checks in with me periodically to see that I'm still loving my car. I love the car, I love the dealership and I love Koko! read more

Had an amazing experience with Miguel! He made my buying process smooth and easy! Miguel was so quick to help me with any questions and kept me updated throughout the delivery process. read more

Loved my experience at Toyota Pasadena. Mynor and Koko were top notch not only with communication but with the treatment of their customers. I felt taken care of throughout the entire process and in no way taken advantage of like other dealerships can do. Promises that were made were delivered on. Mynor was extremely diligent in walking me through every feature our new van has to offer. Thank you Mynor and Koko for taking such good care of us during an otherwise grueling process of buying a new car! read more

Had a great experience with Pasadena Toyota Daniel was awesome very informative. The whole staff was very polite and friendly they left me alone until I was ready and Daniel was my guy. The finance department was great thank you Alex. read more

Toyota Pasadena - New truck owner - Auto Repair Near Me - Pasadena, California

Louie the service advisor. Give that man a raise! He's the real deal very open and upfront about everything. Extremely knowledgeable and communicative with the needs of the customers. He helping me out today with my 4Runner and made sure I was good to go. I've read a bunch of bad reviews about this place. It's hard for me to take them seriously. My experience here was amazing. Way better than my home Toyota up north. Thank you again I really appreciate you taking care of my Toyota 4Runner needs. I'll be back soon while I'm down here. read more

My experience at Toyota Pasadena was great! Mynor was super helpful and informative and helped me get a great deal on my Tacoma. Thank you Mynor for the great experience! read more

Toyota Pasadena - My new 2023 Toyota Tacoma - Auto Repair Near Me - Pasadena, California

I just picked up a Tundra from Toyota Pasadena and couldn't be happier with the service. Shout out to Mynor M, Paul H, and Alex F for making the buying process easy. Great communication and follow through. Thank you! read more

Toyota Pasadena - 2024 Tundra TRD PRO - Auto Repair Near Me - Pasadena, California

Daniel Carrillo helped me out a lot when I went in last minute to get a car. My car was hit over night and had to get a car ASAP. I went in looking for a compact car, but wasn't sure what I was able to afford. Daniel helped me out with and provided me with options. I really liked that he showed me various options and really communicated with me realistic payment options. Ultimately ended up with a Camry XSE. read more

Toyota Pasadena - Camry - Auto Repair Near Me - Pasadena, California

I was looking into upgrading my car, wasn't sure what I wanted. I had a compact car and always wanted a SUV. I went to Toyota not knowing what my options were, but Daniel Carrillo at Toyota Pasadena helped me throughout the whole process. I was very pleased with how patient he was with me. He answered all the questions I had. It's been over a year with my RAV4 and I can say I am loving it! Daniel was also very helpful with communicating back and forth with finance. Overall, thank you Toyota Pasadena, especially Daniel. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Mynor helped me get the car of my dreams!! (The Prius Prime) I was so happy with the tutorial he gave me, helping me set up the digital key which would have been so difficult to do on my own. He showed me what every button did on the car so it didn't even feel like an adjustment. I felt so comfortable right away in the new car. I highly recommend working with Mynor at Toyota of Pasadena. It is also a very nice location with ample parking and a nice big interior space. read more

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While the service advisors are nice, professional, and responsive, there always seems to be an issue with my CHR within a week of getting it back. Nothing major, but just odd oversights that I never saw at VW. The maintenance I had before this one was for 2 new tires. Everything was fine with the tires themselves, but the tire pressure gauge turned on the day that got it back. When I reached out to the service advisor, they offered to take a look, but didn't offer a complementary diagnostic. So I let it be, filled up my tires when they looked low. Then this time around, having had the tire pressure light on for months, I mentioned that it was something that was concerning to me. They replaced the tire pressure sensor, which is what I was hoping, but the tire pressure light came on a week later. Just filled up the tires today. 3 at 32 PSI and one at like 15. They didn't seem to fill the tires to the proper PSI that is listed ON THE TIRE. Seems like a staff that's rushing through cars. read more

Pasadena Toyota does not care about their employees! I had a very serious problem with my toyota Varis and needed a second opinion so I took it there. Chris Ghattas helped me and made me feel supported but he was so over-worked with so many clients I felt bad for him and tried not to bother him because of his workload. I remember him asking one of the younger workers if he had taken his lunch break and the kid shook his head no, not yet because of the lack of backup. Although Chris was very supported and very kind, I would not return to this location for their lack of concern for their employees! read more

Beware of potential scammers here. *Disclaimer that this information is now years old so maybe the scammers no longer work there.* I used to bring my Corolla in to this location when I had Toyota Care. Before I had even finished paying off the car (owning it less than 5 years) suddenly both my key fob and my spare key fob stopped working. No unlocking/locking my car, no opening trunk, nothing. I brought it in to this location and they "assessed" it and said I just needed a replacement battery for my key fob. I said great and paid to replace the battery. They handed me the fob, demonstrated it now worked, and I drove the 15 minutes home. When I got home the key fob was no longer working at all. I called them back and they told me that if the key fob had suddenly stopped working it likely meant it was a larger problem and that I would need to bring it in for an electrician at their location to do a diagnostic. They said it would probably cost $180 to diagnose the issue and if it was what they thought it might be it would cost me $500 per key to fix the problem. At that point in my life I was not in a position to spend that kind of money to fix this problem, so I didn't. For six years I manually locked and unlocked my car. I had to open my front door to pop the trunk, I had situations where I felt uncomfortable at night and wished I could unlock the car door with the fob just before I got to the car so I could get in more quickly. Wished I could pop the trunk while carrying heavy groceries. I moved out of state to take care of my grandparents and wished I didn't have to leave them standing in the snow with their walkers so I could navigate to the drivers side, unlock the car, press the unlock button so I could go back around to the passenger side to help my grandparents into the car. I got older, got a better salaried job, finally had the kind of financial stability where I could throw away $700 dollars. I took my car in to the local Toyota in my city, and I explained the whole ordeal. The person that helped me said he'd prefer to start by changing out my key fob battery. I said we already did that and it didn't work, but he still said it would be worth a shot because if that was the issue then it would be a $14 problem instead of taking time to do a diagnostic. He also told me that the diagnostic would be about $160 AND if I needed it, that amount would go towards the total cost of the repair, it wouldn't be an additional $500. We changed the battery and you guessed it, it has worked perfectly for multiple months now. I was told that some people will give out used/nearly dead batteries so that people have to come in and spend more money for extra services I lived with this inconvenience for six years of my life because of Toyota Pasadena, and I will tell all of my friends that still live in SoCal that if they ever consider buying a Toyota,'not to do it from this location. read more

'Just purchased a Toyota Tacoma from Toyota Pasadena , and what is normally a harrowing and dreaded occurrence was made so pleasant and enjoyable by our sales consultant Armen Petrosyan. Armen went above and beyond to make our buying experience fun, quick and extremely comfortable. He is so knowledgeable of cars and all of the technology involved in them, and he also took the time to put together a marvelous deal for us. The whole staff is great, but I highly recommend Armen! read more

Great service from Mynor, best salesman ever! And the dealership overall has been the best experience. Thank you Toyota of Pasadena read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

I take my car for service there and I get the best customer service ever from Stephanie She's awesome always go above and beyond to get the job done. read more

Gisell gave the best, friendly service anyone could ask for, she was very helpful in showing the features of the Toyota Prius I purchased. The team works with you with no pressure, the inventory is vast and the sales floor immaculate. One of the best places to buy a car, great salesmanship and the finance dept with management gets you in and out fast. Thank you Gisell for making my purchase of a Prius so easy, love this car. read more

Shout out to *Mynor M* for your great customer service with our purchase of a 2019 Rav4 yesterday. As others have mentioned in their reviews "Mynor went above and beyond during the entire process." Thanks for all your help getting us a great car for a great price! Well done! read more

Worst dealership in Toyotas history ever. I have been all over the nation with my career and have dealt with many Toyota dealerships. This is by far the worst dealership ever. From the sales personnel to the floor manager. By far the most unprofessional, rude, inconsiderate people I have ever had the displeasure of dealing with. If you are looking to purchase a Toyota either new or used, do not go here. You would be better off going to Toyota if North Los Angeles or Toyota of Al Hambra. Avoid this place like it has the plague, COVID, hepatitis all wrapped into one. Seriously do not buy any car new or used from Toyota of Pasadena read more

My husband and I came here to lease a vehicle. Mynor went above and beyond the entire process! He walked us through our options and we left with a hybrid, an option we weren't aware we had. He was also great at explaining all features, making sure our phones were all set up and connected. The process of getting a car is always long but Mynor is very friendly and made sure we felt comfortable the entire time. Thank you! read more

Toyota Pasadena - Our new car - Auto Repair Near Me - Pasadena, California

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I would like to thank Mynor for helping me get approved for my sweet new ride! He was very helpful and really took care of us when we had come in to take a look at the vehicle. Thank you!! read more

Toyota Pasadena - 2006 Chevrolet Corvette - Auto Repair Near Me - Pasadena, California

An inquiry was sent online to their sales department requesting info regarding a Toyota model I was interested in that I saw on their website. I wanted to know if the vehicle was still available, if they could provide their current lease program for this model and if they would take my current vehicle (which is on lease) as a trade in. Emails were received from two different individuals, with almost duplicate responses, word for word. Neither answered my questions and only asked if I was available to come in. What is the point of having the option of requesting info on your dealership's website if you can't provide it? Why would I waste my time going in if the vehicle is not available, or your dealership's lease is way out of my budget or you are unable to take my current vehicle as a trade in? I understand certain things are easier when conducted in person, but if you are unwilling to do the simplest of tasks by answering a few questions, which I believe is your job as a sales consultant, then why would I even bother coming in? I have been buying/leasing cars for 30 years and have learned from previous experience that many dealerships want to have you there in order to analyze you and play their sales tactics games, in an effort to try to wear you down and have control over the process. Many times things do not end up in your favor. Whenever I go into a dealership now, that I have no previous relationship with and I am serious about purchasing or leasing a vehicle, I always request to work directly with a sales manager. It saves a lot of time and nonsense rather than dealing with floor sales people. It seems obvious this dealership's online sales staff are not motivated to do the legwork for a potential sale. I personally would not recommend working with this dealership. read more

I want to thank Mynor Martinez for his excellent customer service and outstanding communication. I also want to thank Paul in finance for making my transaction smooth. Paul is professional and straightforward. Mynor is also professional and makes you feel welcomed. read more

I was all set to buy a Prius from this location, but when I went in I realized there were some add-ons that were really over-priced. Also, when I showed them that the price for the car went up 1,000 last month they said it was due to the flux in the used vehicle market. Unfortunately all other locations prices had dropped on the same model about 1,000. I had intended to pay cash and drive off that day, but was so bummed about the experience that I had to walk away. read more

If your going to Toyota of Pasadena ask for Koko!! Finding a patient, helpful, and focused car salesman is Very Rare! I worked with Koko for a couple of months, never felt pressured. My 3 year lease on my Rav 4 was coming to an end, and the market for new and used cars was horrible. He was willing to walk me through all my option's thoroughly. He has a great sense of humor and is very respectful. If you want the rare salesmen that is truly invested in your car needs, this is the guy to call. I started off on the wrong foot with this dealer ship years ago and Koko has changed my experience for the better. I hope the management takes not of great employee's like Koko. Thank you!! read more

I wanted to purchase a Toyota Corolla on a weekday after 5:30pm when my work was finished. I called Toyota of Pasadena and spoke with Miguel. He was very helpful. I asked him if the car online is available and he said it is ready to be picked up. I went in at 6:30pm and got out at 10:30. It might seem like a long time, but it was very quick compared to my previous waiting time. Miguel was very attentive and gave informative answers with care. I'd definitely be back. read more

Have to give a major shoutout to the Toyota Pasadena service team - especially Angela!! When you're dealing with a repair (especially one that's incredibly costly and due to another driver's negligence, who drove off the scene) you want to have someone treat you like a human person, with compassion. Angela made this simple, stress free, and locked in a loyal Pasadena customer! read more