Last Wednesday afternoon, I brought my Prius to Toyota Pasadena after my check engine light turned on. I had already run a diagnostic using an OBD scan tool, which identified a faulty ignition coil. The vehicle was still drivable and displayed no other symptoms when I dropped it off at the service department. I was informed by the service manager that the shop was currently very busy and that my car would be examined the following morning. I completely understood and had no issue with waiting. However, at approximately 5:15 PM that same day, I received a text from the service manager requesting I call him. When I did, I was told--quite unexpectedly--that the vehicle required a head gasket replacement at an estimated cost of $6,026. Naturally, I was shocked by this sudden and drastic diagnosis, especially given the initial OBD findings. I told him I would consider my options and we agreed to reconnect on Friday. On Friday morning, I decided to have the vehicle towed to another mechanic for a second opinion, and I was charged $220 for Toyota Pasadena's diagnostic--despite serious doubts about the thoroughness of that diagnosis. The second mechanic conducted a full inspection and confirmed that the ignition coil was indeed the issue. He also noted that the head gasket bolts had not even been touched, indicating that no meaningful investigation had been performed to justify such an expensive repair quote. He replaced the ignition coil and spark plugs, resolving the issue. This experience is particularly disappointing because my previous visit to Toyota Pasadena, though costly, was justified after my car died and required a new water pump and battery. This time, however, I feel the diagnosis was either rushed or highly questionable, resulting in unnecessary stress, lost time, and additional expenses: $220 for a misdiagnosis, costs for a rental vehicle, and the actual repair--which should have been straightforward from the start. I expect better from a certified Toyota service center. This incident has compromised my trust in the accuracy and integrity of the service provided at Toyota Pasadena. read more

Terrible service. Each time I wait for over 3 hours for a basic oil change. Today, not only did I wait 3 hours, the service provider Louie left for lunch without notifying me or handing my car off the anyone so I was waiting around even though my car was done. They charged me for filter changes even though my car was under warranty. I hate leaving bad reviews but there are only so many times I can excuse terrible service because this has been a pattern. If you have to go, expect to waste your time and money read more

This review reflects my personal opinion based on my own experience. I would like to offer my heartfelt thanks to the staff at Toyota Pasadena service center for delivering such an impressively poor level of service. It takes a special kind of skill to charge customers for work and then completely ignore your own service standards. Bravo. On the plus side, you did us an enormous favor by proving that owning a Toyota in Southern California isn't worth a single cent. We took this wisdom to heart, sold our Toyota CH-R with great joy, and can now rest easy knowing we will never again have the misfortune of being your customers. This experience also demonstrated that Toyota USA's loyalty to its long-term customers is, shall we say, purely optional. And finally, a special round of applause to John S. and Ruben F.--please, do issue them commendation letters. They've certainly earned the recognition... just maybe not for the reasons they'd expect. read more

Amazing experience at Toyota Pasadena. I've been taking 3 different cars here over the past 5-6 years and have always had great service. Recently had an engine issue covered via warranty with my 4Runner - Chris Ghattas went ABOVE AND BEYOND to get me and my car taken care of. Seriously, cannot thank him enough. Everyone I've worked with at Toyota Pasadena have been great, but Chris is the reason we'll continue to buy and get serviced here. read more

I walked in to look at a 2018 Honda Civic that I saw online. Kevin walked up to welcome me and my husband right away, he ask how can I help you with a genuine smile and really knowledgeable about the car, and easy to talk to. After Kevin took us for a test drive we sat to talk about price range. He really work with me with a great number we were looking for. Then his manger can name Koko, and Matt came to seal the deal he is great and knowledgeable helped me look up the correct taxes as to where I lived, explain the car fax information. I would recommend this dealership and I would come back her to buy another car. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

My Prius had a serious issue. Chris helped me with the diagnosis and got it resolved quickly. I appreciate his honesty and fast service

Dave Canfield was awesome in helping us all the way through the process of buying our new car! He was very enthusiastic, helpful, professional, and kept us informed along the way. Louis Wang was great in finalizing the paperwork as well. We love it! Thank you! RK read more

Best car buying experience in my lifetime. Mynor is the best and has the patience of a saint. I hope he crushes it at Toyota because he's one of a kind and his approach is unique in this industry and I know my family and I value his skill immensely. Thank you, Mynor and team! read more

Great experience working with Young and Koko ! Both gentlemen were very professional and not pushy in the slightest. They answered all of our questions and really made sure the car was good fit for what we were looking for! Highly recommend this dealership! read more

My car had a spike in the tire, and I was closest to this Toyota. I think the service attitude of every Toyota is very good, but I was wrong, the service attitude of the staff is very bad, when I was about to sign, he grabbed my pen and scratched my hand. 我的车轮胎被扎了一个钉子，我离这个Toyota最近。我想每一家Toyota的服务态度都很好，但是我错了，工作人员服务态度极差，在我要签字的时候抢走我的笔，同时划到了我的手. read more

I just wanted to take a moment and share an experience I had with Koko. Koko went above and beyond to assist in my search of a new vehicle and provided the highest customer service. Koko has gained me as a lifetime customer and I highly recommend asking for his assistance in any vehicle needs at Toyota of Pasadena. I usually don't take the time to write reviews but I needed to after such an amazing customer service experience. read more

Service department is a complete scam! Took our relatively new car (2021) in because the check engine light went on and they took a look, reset it, and drove it around and said the light went off. Then managed to find $2000 of other things that needed to be fixed (changing filters, cleaning fuel injectors, etc) which we did (even though after some research we probably didn't need to do those things). Well two days later the engine light comes back on and they want another $1300 to replace a part but say they aren't sure it will fix the problem. Clearly they don't know what the problem is and are taking advantage of us. We always have our cars serviced at the dealer but will definitely not be coming back to this location. Stay away! read more

Wow, hard to believe that other people had such a bad time here. People complaining in the reviews about ads ons to car prices? That's standard and you can just say no. Haven't tried the service department but my sales guy was awesome. Manny was welcoming and professional from the start. The the best drive on the car was great, and the whole sales process went super smooth. It should be noted that ALL dealership will try to upsell you on everything. People just don't know how to haggle anymore. It's to be expected at a dealership and I kind of enjoy that process. I had a much better time here then at the Santa Monica dealership. Just ask for Manny and he will take care of you. read more

Great customer Service. Very clean and professional business. Friendly service and knowledgeable. I will return. John M. was very nice.

A big shout out to Daniel! It's been a little over a year and still loving my 2023 GR86 Premium! Appreciated all of your help! read more

Toyota Pasadena - Shout out to Daniel for all of your help! It's been over a year and still loving my 2023 GR86! Appreciate your hard work! - Auto Repair Near Me - Pasadena, California

The pricing and repair services. Their inability to properly diagnose was truly wrong with our car cost us an additional $500. $500 that they refused to refund even though the misdiagnosed repair was their service advisor and technicians fault. read more

Great experience working with Mynor who showed us a bunch of options, eventually one that checked all our boxes! Felt the pricing was pretty fair and so we are happy customers. read more

Toyota Pasadena - Certified preowned - Auto Repair Near Me - Pasadena, California

Ah, Toyota Pasadena Service--where even the air smells like a hustle. Enter the scene: a brunette woman, freshly hired about two years ago, whose understanding of customer service must have been pulled from a manual titled "How to Siphon Money from People Who Trust You". This is a tale that starts with a modest "diagnostic fee" of $900--yes, nine hundred smackers--to address the nebulous "wheel sensor" issue. Now, mind you, the problem was actually a screwdriver blade wedged in the passenger rear tire tread. Ah, but why settle for a simple answer when you can craft a grand narrative about sensor failure and a high-priced fix? One might call it a misstep, but in the world of Toyota Pasadena, it's simply business as usual. Fast forward to a more recent encounter, where the Toyota maestros presented a "stunning" $6,000 estimate for what they claimed were "struts" and "ball joints" issues, including their signature line about using only "Toyota OEM" parts--because, naturally, nothing says "premium" like something sold to you at three times its worth. I wish I could say that their diagnosis was even remotely close to reality, but alas, no. The truth is that the struts were KYB struts--you know, the kind that actually do the job without bankrupting you in the process--and the ball joints? Well, they were as imaginary as the sincerity behind their invoice. It's almost as if Toyota Pasadena is running a full-blown auto repair fiction factory, complete with every part of the car "needing" a replacement--except for the fact that nothing was wrong in the first place. But wait, the plot thickens! After my car was handed back to me with its $6,000 "repair list," I sought out a skilled mechanic down the street. The verdict? Not a single front-end problem. Not a ball joint in sight, not a strut to be found. Toyota Pasadena, in its grand, mythical wisdom, had concocted a masterpiece of mendacity. The real repairs? A routine brake fluid flush, two coolant flushes, and a brake fluid replacement--totaling a modest $450. You see, while Toyota Pasadena was looking to push an engine overhaul, my car was simply in need of the basics. And so, the $6,000 "necessary repairs" dissolved into the ether of fraudulent promises and inflated estimates. So, let me ask you, Toyota Pasadena: How long can you keep wearing the mask of professionalism while you pilfer from the pockets of your customers? Because last time I checked, this wasn't a high-end auto shop; this was a carnival of scams masquerading as a service center. Crooks? Perhaps. But in the world of customer betrayal, you've surely mastered the craft. read more

The best Toyota dealer in SoCal. They have a wide range of inventory, good pricing, and outstanding Customer Care! They treat you like family, and I'll be referring them to all my family & friends. read more

We had an excellent experience working with Sam and Koko. From start to finish, they went above and beyond to help us find the right car and the right deal for our needs. Their patience, professionalism, and sense of humor made the process an enjoyable one. Sam guided us through every step with care and attention to detail, while Koko made sure we felt confident and supported in our decision. They didn't just sell us a car--they made the journey memorable. They deserve much more than our simple thankfulness, and we can't recommend them highly enough! Go Lakers!! read more

Go to a mechanic if want to save money for just about most things. Staff seemed friendly but felt dismissed when reported new concern that was only present after had work done with them (while I was on site). I was told to return if issue persisted and it did since before I left the lot. Had to mention issue a few times . read more

Although I did not buy my new car from the dealership, I've been blown away at the customer service made by Mike Abkarian from Toyota Pasadena. Long story short, my mom was visiting from small-town America, where there aren't many dealerships nearby. So when she was here in LA, she wanted to check out the Toyota Cross - which is a newer subcompact SUV. We stopped by a dealership near my house of which they told us that there was not any to see on their lot, but to contact Toyota Pasadena. This is how we met Mike. We explain to him the situation, and he immediately followed up via email to acknowledge our preferred method of communication in the event that they received a physical car to come look at. A few weeks later they did, and he reached out, including a link of the vehicle with all pertinent information. Unfortunately, my mom ended up seeing the car on the street between now and then and felt it was a little too big for her. If everyone had the attention to detail in initiative that Mike has, the world would be a much more efficient place! I'd definitely consider this dealership for future needs based on my interactions. Competency and Care seems like a priority here! Thank you! read more

Since purchasing my vehicle from Toyota of Pasadena I've given them quite a few chances to redeem themselves. I've come to the conclusion I no longer want to give them my business. First off I was in an accident and called Toyota of Pasadena to see if they had a referral for a collision repair. They reffered me to Symes Collision who were the worst! My car was kept over 3 months for "parts on back order". I called Ruben Franco to discuss this issue with my car at Symes and to see if he could offer any advice. He promised he would keep me informed and also work on trying to get parts earlier. He did none of that! Extremely disappointed in his level of service and lack of communication. I tried calling back several times and left messages for him. Toyota took zero responsibility for referring me to such a bad place. They shouldn't be referring to places that have such bad service. And they also should be accountable for not following up when they say they will. Just bad business practices all around. Secondly I decided to come in to trade my vehicle for a different one. I was helped by Koko who was kind and informative. But soon after test driving the vehicle I was introduced to the sales manager. It really was a poor power move. They should work on empowering their salespeople to make decisions and offer solutions. It was very informal and seemed to be a way to intimidate or control the sales process. As a female shopping for a vehicle, the process is already intimidating enough and can be quite overwhelming. It was a poor decision that really ruined the car buying experience for me. I will be taking my business elsewhere. And I suggest you do the same. They don't care about their relationships with their clients! read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Chris GHATTAS from the servicing department provides amazing service to his cutomers. He's been taking care of me for years and I ask for him by name to take care of my servicing. He takes care of customers as he would his own family and in this day and age that is extremely rare. Someone like him should be the boss or director because he's a role model and a shining example of what customer service should be. read more

I recently purchased a used Lexus at Toyota Pasadena. I was fortunate to have Keven Wolf assist me with my purchase. He was very pleasant, not pushy, very professional and successfully got me a great deal on the car that I wanted!! I strongly recommend asking for Kevin Wolf to assist you on your next car purchase at Toyota Pasadena. read more

Amazing service. Ask for Chris Gatta. Chris was very honest with me about what my car needed and didn't need. I never felt like he was trying to up charge me. He was kind and helpful. I honestly cannot recommend him enough! read more

Never returning here. Came in for service. Service advisor said I didn't have warranty coverage and needed to charge an inspection fee. I said I would take it to my mechanic. The service advisor calls me back in and all of sudden found my car had a warranty and did not assess the fee. So I don't know if the advisor was trying to play me for dumb and trying to collect a 200 plus bs fee or they truly found that my car was covered. Fine. The worst part is the service tech did absolutely nothing to inspect my car. They literally wrote this claiming there was stuff in the back seat of my car, which I will say there was a basketball, my kids hat and book. But they used that as a cop out to not actually do a single effin thing. Literally would have taken 5 seconds to move it out of the way. My car was there for 4 hours to have them do absolutely nothing. Bush league. read more

AMAZING!!! Daniel C is a great salesman, honest and real, quick and efficient. Alex F made it easy. GO HERE. read more

They DO NOT stand beyond their sales! Be careful purchasing a "Certified" used care from them. We bought a Tacoma truck from Pasadena Toyota with low miles, so it was still under full warranty. The truck was examined by their service department and was sold without noting any issues on the truck; but after the first rainy season, the truck's windshield leaked, so we took it back to Pasadena. They REFUSED to stand behind it! They said that it wasn't a Toyota windshield, so it wasn't included in our warranty. CRAZY, because they sold us the truck with that windshield! How did we know that?! I WOULD NOT RECOMMEND BUYING A USED CAR FROM PASADENA TOYOTA! read more

UPDATED POST (26May24) (Had to create new review since Yelp would not allow me to add this to my previous post, due to it being too long). Back on Tue., May 14, 2024, I purchased a 2024 Toyota Venza hybrid from Carlos Villanueva (Sales Consultant): cvillanueva@toyotapasadena.com After I purchased the Venza, I rushed over to Best Buy to get the usb c lightning cable, since I don't fully trust Bluetooth connection. The sales person was unable to unlock the cabinet so I could get the Apple brand, so I got a non-Apple brand. I was able to listen to my Music thru the navigation system but was having difficulty trying to get the map to work. I kept getting a message that there was "satellite connection issues" so I couldn't access map, which was extremely frustrating. My previous car (2021 Mazda CX5) I could always see the map in navigation system, which helped me decide whether to do freeway or streets. I tried seeing if YouTube had anything that would help me with Venza's navigation issues. I even googled, but couldn't find any info. I looked thru the owners manual, which didn't help. Today, before going back to Best Buy re the usb c cable, I decided to stop by Toyota to talk to Carlos to see if he could help me. He took the time with me to try different things to resolve the issue. It's Memorial Weekend so normally car dealerships are busy. A couple parked next to me and were heading in. I told Carlos that I know this is a busy weekend and he is welcome to go help those people. He told me that someone else could help them as he wanted to make sure my navigation system was set up and working properly. Carlos really cares about his customers. He sees customers as people and not another sales opportunity. Most sales people, once they have sold something to you, they are done helping you. They tend to refer you to the service department or customer support, if there are issues with your purchase. Carlos did not do that. He took his time, which was close to 20 to 30-mins, and was final able to resolve the issues. Purchasing a car is a big deal, and you want to know you're in good and caring hands. If you want someone who is patient, who listens to you, and cares about their customers, please ask for Carlos Villanueva or email him to set up an appointment to meet with him: cvillanueva@toyotapasadena.com read more

Great truck-buying experience. Our salesperson, Rhys was friendly, extremely helpful and pleasant to work with. He was knowledgeable, not pushy at all, and helped us test drive a few options until we found the truck we wanted. He even helped us remove the bed-rack from the old truck we were trading in. Rhys and Koko worked with us to negotiate a fair deal and we went home with our dream truck. Absolutely love our new Tacoma! Overall a great experience. read more

Ralph was a true professional and kept the process pain free. I value my time and so did he. I'll be looking for him on any future purchases. read more

Chris is the best! I highly recommend him to take care of you! His customer service is AMAZING! He really cares about all customers. How about Toyota nominating him for a manager position! read more

Had a great experience at Toyota of Pasadena thanks to Freddy in the service department. He was professional, kind, and very helpful from start to finish. Freddy took the time to explain everything clearly and made sure I understood what my car needed without making me feel pressured. You can tell he genuinely cares about his customers. I really appreciate the excellent service and would highly recommend asking for Freddy if you need your car serviced! read more

TLDR about my experience: - Sales department good: 4.5 out of 5 - Service department very poor: 1 out of 5 - Communication between departments is terrible: 1 out of 5 - Certified used vehicle quality: 3.5 out of 5 (I wish the dealer did a better job vetting their certified used vehicles) I purchased a certified used 2022 4runner from Toyota Pasadena last week. I reached out online and was communicating with the sales associate Mynor. He did a great job providing details, sent a customized video, and was able to get me a very competitive out the door price before I stepped into the dealership. I appreciate him for that amount of effort in service. Also, the pricing they offered was more competitive than other dealerships around Socal. I came in with the mindset that certified used Toyotas should be high quality and something I don't have to worry about. When I viewed the 4Runner, it was in overall very good condition with low miles. I noticed that the tires were still the original from factory and had ok tread, brake pads & rotors were still original and showed wear, and there were a couple deep scratches. FYI other dealerships that offer certified used Toyotas may replace those items with new parts (like Keyes in Van Nuys). I voiced concerns over the brake pads / rotors to sales and wanted an adjustment in price for that. We also agreed to them sending me touch up paint for the scratches. However, there seemed to be a miscommunication with the sales department and the parts department: sales said it was ready, parts said it wasn't and has to be special ordered, so I have to come back in 3 weeks. Fast forward to me driving the vehicle home on the freeway the night of purchase. I notice my steering wheel shaking from 60-70 mph. Something that I wasn't expecting from a certified used Toyota, very troubling feeling when buying a car. I hope whoever certifies these vehicles going forward does a better job with road testing the car, not just checking the box on a check list (ex: 50% brake pads or 65% tread on tires). I let Mynor know and he gave me the service departments number so I can schedule an appointment. This is where it went downhill fast... I had a Monday morning service appointment and arrived at 9:30am. Spoke with the service advisor and he gave me an estimated time for completion at 1pm. As time went on, I noticed there were no updates from the advisor or the service link provided. I understand that this was a busy Monday (MLK holiday), but no communication from the advisor or clear explanation for delays. I texted him at 1:23 if any updates, and the advisor replied "NOT YET". We're past the estimate 1pm deadline, and I'm waiting another 2 hours in their lobby. I text back at 3:20pm "will they vehicle be ready soon? The paperwork showed 1pm available". The advisor replied "TECHNICIAN RECOMMENDED SERVICE. I WILL TEXT YOU SOON." Fast forward to 4pm and I'm speaking with the advisor: - I waited 6.5 hours to find out that I only need a balance of tires and wheel alignment (which typically takes 1.5 - 2 hours at most). - No work has been completed on the vehicle because service is waiting on approval for who's going to pay for the work - To top it off, the advisor said that I need to speak with the sales department MYSELF so that they can approve the payment of this service. I asked him if he could do it since he's the service advisor and he replied, "I shouldn't be the one to ask because it's a different department." Talk about customer service...I have to do the advisor's job for him... I guess Toyota makes it easy on you (if you're a Toyota service advisor, that is). Unbelievable waste of my time. It also seemed like my advisor was prioritizing other customers who came in after I arrived. I can say this because I literally saw dozens of customers come in after me and leave before me. I end up going to the sales managers, explained the situation, they confirmed that this shouldn't be happening and they connected me with the service director ASAP. Sales director was super apologetic, confirmed that the alignment/balance will be paid for and my vehicle will be ready shortly. I end up getting my car at 5pm. I was at this dealership from 9:30am-5pm, I wish I got paid for that shift. FWIW, the hot chocolate at the dealership is the best; kept me calm while I waiting 7.5 hours. I did receive an odd apologetic gift from the service director: 6 free tickets to Knotts Berry farm (which expire in 2 weeks BTW). I was hoping for my concerns about the brakes, steering wheel shake, and my paint to be addressed in a timely fashion; guess I'll take those concerns to Snoopy & Woodstock at Knotts. On my way home, the steering wheel shake was corrected, so I'm thankful for that. Now I just have to pick up that touch up paint... read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

We recently leased new Camry from Toyota of Pasadena. We really like the new Camry. Our service representative were Young Ju. He helped us with great care and we really appreciated his service! I will recommend Young Ju to other people who is interested in leasing or purchasing Toyota. Highly recommend! read more

Stay away from Toyota of Pasadena in East Foothill Blvd., service department!!! So I kept getting calls that my car was due for service and to make an appointment. The weird thing is, I don't normally get calls reminding me that it's time for service. Anyway - as usual the little dashboard light comes on letting you know when it's time for an oil change....etc. So I showed up on a Dec. 19th. Then I received a text that I needed a new water pump, left front control arm, left lower ball joint, all in the amount of $6,000!!! I went in for an oil change after all, that they charged me $424 for that. Now they wanted an additional $6,000!!!! Needless to say I didn't fall for it. I said no thanks and took my 2018 Toyota Highlander that only has 64,000 miles to a reputable mechanic, who charged me nothing for the diagnosis, to tell me that there was nothing wrong with my vehicle. He was empathetic and said that I needed to report Toyota. He said, unfortunately the dealers are hurting right now and this is what they are doing to consumers. They lied! Straight up lied! That same day the Toyota lobby was packed with people waiting for their vehicles. I can only imagine how many people in that room were being duped. Stay away from Pasadena Toyota, 3600 East Foothill blvd. They will rip you off without even thinking twice. It's so sad! This is not the last they'll hear from me!! read more

Had a 12pm appointment for a break inspection. Took 2 hours just to get the estimate. Was told technician took a lunch break at 12..... Why give me an appointment if no technician is available? Was first visit and will not be returning read more

The staff was really friendly and helpful - my only complaint is that it took forever. I came in for a simple oil change with a reservation at 10am. It took over 3 hours for them to finish it. I knew it was going to take awhile... but their wifi was terrible. I was planning to get work done but the wifi was so spotty that I couldn't really connect with the internet. Overall if you go with the expectation that an oil change will take while... then you won't be disappointed. read more

Do not take your favorite Toyota here My Camry se needed its scheduled maintenance as I try to stay in front of any issues. Called and got an appointment have no idea if they do walk ins? Dropped car off and was told they would call when ready so off to work. I get a call near 8pm that the car is ready and that I can come and get it I made sure to ask if someone would be there because its right near closing im assured they would be there and would have the car. I get a ride and RUSH over to pick up my car. The place is a ghost town lights are off gate locked WTF? and to add to the madness there's my beauty just sitting there ready to go I looked for someone anyone no one was there no guards nothing Fuming is not the word and tired from a GD long day at work!! First thing in the am I go straight over and get my keys pay then request a meeting with the manager forgot his name but im sure he's still there The manager starts some bs about this and that so im like don't tell people to pick up their car and they can't get it because your service man doesn't know when you close.... Now how about a refund or discount on the work done? NOPE and no real apology? he gave me a voucher for a free oil change I took it ripped it up and never looked back do what thou whilst but don't do pasadena toyota you have been warned read more