I originally purchased car from Longo Toyota in Elmonte . Customer service terrible there so I decided to start to come to Toyota of Pasadena . read more

Toyota Pasadena - Waiting room - Auto Repair Near Me - Pasadena, California

do not go to this car dealership for repairs; they overcharge you and insult your intelligence; I signed up for a major repair appointment and then when I come in the morning the service rep. says they may not have the parts when I expressly made the appointment for service with him 5 days earlier; he/she says then they were not sure I actually made the service appointment for that morning; then they charge me for 10 hours of labor when they had they car for less than 3 hours; they admit that it was only a one (1) man job and only one man worked on the car..........this is why many Americans will No longer go to car dealerships for service or repair unless their car is UNDER WARRANTY for the work; most Americans are going to independent mechanics or independent mechanics shops now after the Pandemic due to the ripoffs at 99 percent of the car dealerships for repairs/service. I have gone to dealerships all my life for repairs and service but after this terrible experience; NO MORE. read more

Third Purchase Here -- Still my Preferred Toyota Dealership: I don't write a lot of reviews, but I bought a new vehicle yesterday (03/13/26) and felt the experience was exceptional enough to warrant writing one. This is my third Toyota from Toyota Pasadena. I no longer live nearby, but I made the long commute back specifically because of the two great experiences before this. When a dealership earns that kind of trust, it sticks. Before pulling the trigger, I did my research in five other Toyota dealerships in a 50-mile radius. After all that -- I remembered exactly why I came back. ------------------------------The Sales Experience---------------------------------- Matt Mehirdel -- Sales Consultant Matt was outstanding. I already knew which vehicle I was interested in, so he skipped the typical sales script and focused on helping me understand the car itself. He walked through the interior features, technology interface, driver assist systems, comfort settings, and the overall layout of the vehicle. Everything was explained clearly and at a comfortable pace. He didn't just list features -- he made sure I actually understood them before moving on. If I had a question, he slowed down and walked through it. No rushing, no pressure to move faster. And just as important: no pushiness. At no point did it feel like he was steering me toward something I didn't want or trying to close a deal quickly. It felt more like working with someone who genuinely enjoys helping people understand the product. The interaction felt very conversational. After everything was finalized, Matt helped me set up the Toyota App, walking me through how to view general vehicle info, remotely start the car, monitor vehicle health/status, lock and unlock the doors, and receive maintenance alerts on my phone. Little things like that make a big difference day to day. ------------------------------The Financing Office---------------------------------- Paul Hoong -- Finance Manager Anyone who has bought a car before knows the finance office can sometimes be the most stressful part of the process. This experience was the complete opposite. Paul walked through every section of the contract out loud, at a real pace. He summarized the warranty details, explained what each document covered, and gave us time to follow along before anything was signed. He also clearly broke down the numbers -- the monthly payment, loan duration, and how the terms translated into the overall cost. No skimming. No rushing past the fine print. His office setup also made things smooth. A giant touchscreen DocuSign pad sits across the entire desk so everyone can easily review and sign documents together. It made the process feel organized and collaborative rather than transactional. It's rare to walk out of a finance office feeling fully comfortable with everything you just signed -- but that's exactly how this experience felt. ------------------------------------------Final Thoughts--------------------------------------- After visiting mother Toyota dealerships and making the drive back from out of town, this experience confirmed exactly why I keep coming back. Granted, this isn't a massive lot like Longo -- and honestly, that works in their favor. The smaller scale lets them do something bigger dealers can't always pull off: treat every customer like they actually matter. The professionalism, the transparency, the respect for your time -- it's consistent from the moment you walk in to the moment you drive off. read more

As a long-time Toyota owner who values reliability and genuine customer care, I had an outstanding experience at Toyota Pasadena today (January 10, 2026), and I simply had to share my gratitude. After being turned away at Longo Toyota around 1 PM without much explanation or help--despite my tire pressure and engine sensor issues being urgent and my history as a loyal customer since 2016--I quickly searched for another option and headed straight to Toyota Pasadena. I arrived at 2 PM without an appointment, not realizing your service department closes at 4 PM on Saturdays. To my pleasant surprise, the team welcomed me right in and made it happen efficiently. A special shoutout to my service advisor, Miguel Santiago, who was absolutely phenomenal. He was professional, attentive, knowledgeable, and truly went above and beyond to get my car repaired promptly and thoroughly, even with the tight timeline. His calm demeanor and commitment to excellent service turned what could have been a stressful day into a smooth, positive one. Miguel, you are a legend, and Toyota Pasadena is fortunate to have someone like you representing the brand. Thank you for prioritizing customers and delivering the kind of hospitality that keeps people coming back. Your team restored my faith in exceptional service--I'll be recommending you to everyone! If you're in the Pasadena area and need reliable Toyota care, this is the place to read more

Pasadena Toyota is by far the best dealership experience I've ever had. After being turned away at another Toyota dealership, I came here and the staff went above and beyond to help me out. Their communication was excellent, they were straightforward, honest, and truly cared about finding the right deal for me. The entire process was smooth and stress-free. Thanks to Pasadena Toyota, I'm now driving a 2026 Tacoma with a great deal. I couldn't be happier--thank you to the amazing team! read more

Wow wow 5/16/2025 today after work I went see if I can buy a car for my budget. And I called salesman Manny Aris and we met . He showed me a car and what I willing to pay . He helping a lot for first time buy and some discounts. He and sale team manager helping me a lot . If I can give them 10 star and I will . Now I have owned 3 Toyota . I love Toyota Pasadena read more

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The long-awaited 2026 RAV4 Plug-In Electric Hybrid is so popular they're selling out before leaving the factory. Yet Toyota of Pasadena's staff were totally fair, transparent and helpful, making the entire car-buying process stress-free. (Unlike the sales team at Toyota of North Hollywood where we also checked; they insisted on charging many thousands more than a fair price and played the usual games dealers play, and changed the price a couple times as we spoke, not in our favor. We left and would never buy from there.) At Toyota of Pasadena, Patty Silva and Jennifer Toribio were straightforward and did none of that. They even threw in an add-on we really wanted. They and the entire staff were super friendly, taking as much time as needed to answer every question we've had even after purchasing, and checking in to make sure we were happy. Tana at the front desk makes you feel glad you walked into the place, and ensures you get what you need. Can't recommend this dealership highly enough. read more

If you are looking for a car this dealership is the right place for you. I just picked up a new 2025 Camry XSE and was helped by Koko. Koko made the whole process extremely smooth and enjoyable. Stop by and ask for Koko you won't be disappointed. I had stopped at other dealers and they were not offering any discounts but Koko gave me a deal I couldn't refuse. He was also extremely knowledgeable about all the features and gave me a proper walk around that many other dealers lack. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Had an awesome experience at Pasadena Toyota! Miguel, Koko, and Axel were amazing -- super helpful, friendly, and made everything easy and stress-free. Highly recommend this team if you want great service and honest people! read more

I've had good experience with service there. As I am just beginning my process to replace my 16 year old RAV 4, I stopped by to begin the discussion. I was pretty underwhelmed by the sales associate. I told him this would be a future purchase. I had several follow up questions. I had to send a number of emails to get him to follow up, and often he never did. I expected the sales service to be as good as the cars. read more

Wonderful service with Koko\coco, I believe his name is spelled. Went smoothly, great communication and funny guy! Made the experience of getting the car better. read more

I never thought I would write a review for my experience buying a car. However, the patience and care of Koko and Sam at Toyota Pasadena made the experience easy and enjoyable. Going in, I researched the car online and knew the general blue book value for that model. Negotiation on price took a minute, but was fair and we both left the table a little disappointed: which is good! After the deal was finalized, signing paperwork was made easy. Toyota takes care of filing all the paperwork with the DMV: a HUGE plus! During signing we asked for a longer warranty extension, but the car was a little old for a good deal, so opted for no additional upgrades. The whole process took about 3 hours. The next day we had the car inspected by the Toyota Pasadena Service Team and noticed a couple discrepancies. Koko and Sam were both apologetic and helped schedule a completely free, expedited service appointment to install the advertised upgrades. While I truly believe that this is not common, considering how they handled it, I recommend double-checking any stated 'pre-installed' upgrades yourself or have the car looked at by a mechanic/service member before signing. I love the car and just wanted to give a shout out to Koko and Sam for their incredible work and support through the whole process. read more

As a lifelong Toyota loyalist, I tried several times to give this place a shot but no luck. The latest experience involved being ignored by a salesman ( who was texting in his phone). I did approach him but he did not want to be bothered to the point where he didn't even turn around. He just looked over his shoulder and said we don't have them in stock and looked down at his phone again. I have no issues about low inventory of cars these days but common customer courtesy for 2-3 minute is not much to ask for. read more

Toyota Pasadena are a little too big for their breeches. It confirms for me why I take my car to a third-party than a dealership, let alone *this* dealership. The ONLY people who know what the heck they're doing are the guys who take your car and bring it back under the service overhang. I had to take my car in for three recalls, after a scheduling miscommunication, I arrive at 7am and drop off my car, no problem. Later in the afternoon, I get a text to pick it up. I arrive to find no service agents at their desk and assume I can just pick up my car. The service attendant I talked to said I needed to complete some paperwork and assured me that an agent would be along. The attendant must have had the foresight to go and collect my car. And when he found me still waiting, he brought a supervisor to finish up my paperwork. By the time I was done, my car was ready and I could leave. Well done to that service attendant and his colleagues who do a great and fast job checking people in at 7am and had the presence of mind and customer service skills to anticipate the next step. Everyone else needs to step up their game from the top on down. read more

Good and fast Cusomter service. Every time I have come for my car trouble it's been good. It's expensive but I guess all things with car repair is expensive?? read more

THANK YOU to Chris Ghattas at Pasadena Toyota for your enthusiasm and great help. I have delta with Toyota for years now mostly Alhambra Toyota and Chris and Pasadena Toyota are A-1. If you want MORE mechanics and less salesmen/people aimlessly walking around goto PASADENA TOYOTA!!!!!! read more

Monday morning around 930am I have an appointment with Miguel/Service Advisor. I just need my tire to be repaired because it was punctured. Come 1130am I was told that the tire was irreparable because the hole is big but what he didn't know was I already asked the AAA that helped out earlier that I just need to bring my tire to the repair shop to patch it. I knew something was not right with Miguel the moment I met him In the morning, cannot look me straight and now trying to upsale me. He told me that they do not have that stock but can order and deliver by afternoon and they can replace my tire with new one around 2pm. The cost is $400 something. Anyway, I went to nearby tire shop and they fixed it within a few minutes for $30 only. read more

My service rep Angela Baxter is a gem! If you lose her, then you might lose my business. I have been coming to get my Highlander serviced at your service center for some time now. My mom has a older Camry and when she needed some service done on her car, I didn't hesitate to make an appointment with Angela. Angela is a kind hearted person and she treats all her customers with respectful professionalism. I witnessed her talking to other customers as she spoke with me. I appreciate her honesty and willingness to see the job gets done right. She always follows up on a question text I have or if a clarification is needed from a service tech has on my car. I know that she is a busy person and may not have time to respond quickly, but she does get back to me within a timely manner. I really appreciate Angela Baxter and will continue to bring my car back, my moms car back AND I will tell everyone that I know who owns a Toyota that when their car needs to be serviced to take their car to Angela. Thank you Angela!!! read more

Had a amazing experience with Carlos who helped me lease a new Tacoma! He helped me trade in my motorcycle and car and got me an amazing down payment and I was able to walk away with the new car in just a couple hours. I recommend coming to see Carlos! I originally was going to go to Alhambra Toyota but they lied to me before I even got to see the Tacoma. I'm very happy with my choice and the great service I got at Pasadena! read more

No one likes car trouble especially on a brand new one. Unfortunately, my one month old/ 800 miles 2026 Corolla, was having a problem not even the computer diagnosis could reveal. Toyota Pasadena stuck with me through it all: my verbal and written explanations, a 7 minute video of the car's behavior, and some pleading to be believed. Thank God that Arbi Amirian - Sales Manager patiently listened to the whole story and introduced me to Eddie Arteaga - Service Director. Eddie along with Freddie Caraballo not only believed me, but they also methodically worked on figuring out the problem until they could replicate it! Toyota Corporate recommended replacement of the transmission at no expense to me. THAT is excellent customer service. Toyota Pasadena provided a free rental car for the duration of the process. As important as fixing the car, their respectful and helpful attitude towards me is why I am giving Toyota Pasadena 5 stars. Thank you for believing me and restoring my car to its proper functioning, brand new condition. read more

I'm not someone who writes negative reviews lightly, but I feel it's important to share my experience. I was referred here by my regular mechanic to help identify a missing part for my A/C system. While the shop was transparent about the $220 diagnostic fee, I left feeling that the service performed simply didn't justify the cost. To their credit, they did provide a possible explanation for the issue and pointed out what part might be needed. However, the actual process appeared to be a quick visual inspection and a printout of a diagram. There was no in-depth testing or real diagnostic work beyond what I believe my regular mechanic could have figured out himself. Looking back, I wish I had just asked for the diagram and taken it back to my mechanic instead of paying such a high fee for what felt like a very basic level of service. I understand that businesses have set pricing structures, but in this case, the value just wasn't there. The price should reflect the actual time and effort involved -- and in this case, it didn't. read more

So far so good, easy to schedule on days and time I need them to be, service advisor have always been very responsive, friendly, patient and helpful. Clean facilities and waiting area with free coffee and water. Vehicle always kept clean , fluids topped off, clearly explains service done and recommends other service items that requires attention but not pushing to get them done right away if not urgent. read more

Chris Ghattas in service department is top notch! #1 in customer service! He helped me the last few visits and I have to say, he's got my business in the future. He deserves a promotion and a raise! Thanks again Chris for all your help! We need more Chris G's in the world! read more

This dealer deliberately misled me by using deceptive sales tactics. Sales Manager Yaneli Bernal agreed in writing to sell me a Toyota Crown Platinum Stk# TU2056 with monthly payments of $649 and $5,000 down on a 72 month term, then when it came time to complete the purchase transaction, Yaneli presented a 2025 Toyota Crown Signia Stk# T251746A, which is a less expensive vehicle. Yaneli baited me with the Crown Platinum Stk# TU2056, ran my credit under the false pretense of this phony non-existent deal, and then switched me into the Crown Signia Stk# T251746A without disclosure. Yaneli tried to cheat me, plain and simple. read more

Terrible service. Each time I wait for over 3 hours for a basic oil change. Today, not only did I wait 3 hours, the service provider Louie left for lunch without notifying me or handing my car off the anyone so I was waiting around even though my car was done. They charged me for filter changes even though my car was under warranty. I hate leaving bad reviews but there are only so many times I can excuse terrible service because this has been a pattern. If you have to go, expect to waste your time and money read more

This review reflects my personal opinion based on my own experience. I would like to offer my heartfelt thanks to the staff at Toyota Pasadena service center for delivering such an impressively poor level of service. It takes a special kind of skill to charge customers for work and then completely ignore your own service standards. Bravo. On the plus side, you did us an enormous favor by proving that owning a Toyota in Southern California isn't worth a single cent. We took this wisdom to heart, sold our Toyota CH-R with great joy, and can now rest easy knowing we will never again have the misfortune of being your customers. This experience also demonstrated that Toyota USA's loyalty to its long-term customers is, shall we say, purely optional. And finally, a special round of applause to John S. and Ruben F.--please, do issue them commendation letters. They've certainly earned the recognition... just maybe not for the reasons they'd expect. read more

My very old car was a Toyota camry 2007. I went around 330 pm with my son. I called before going, so i wouldn't get lost via gps lol. Paul greeted me and shook my hand. By the time i was done, it was already 745ish..luckily this staff member named Daniel C. helped me out. He was very patient with me and my son. Thank God for him. He made me less worried by the end of the night. I went home with a brand new car!! My very first purchase.. ive been saving since my first job. Hooray..would recommend this toyota Pasadena to anyone who wants to trade or buy a new car read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Amazing experience at Toyota Pasadena. I've been taking 3 different cars here over the past 5-6 years and have always had great service. Recently had an engine issue covered via warranty with my 4Runner - Chris Ghattas went ABOVE AND BEYOND to get me and my car taken care of. Seriously, cannot thank him enough. Everyone I've worked with at Toyota Pasadena have been great, but Chris is the reason we'll continue to buy and get serviced here. read more

A big shout out to Daniel! It's been a little over a year and still loving my 2023 GR86 Premium! Appreciated all of your help! read more

Toyota Pasadena - Shout out to Daniel for all of your help! It's been over a year and still loving my 2023 GR86! Appreciate your hard work! - Auto Repair Near Me - Pasadena, California

I got good service for bringing my car to Miguel Santiago for service over a years. He helped me to get my money for the 1st service writer that he charged me for the service that I got cover when I brought my car for check up after my warranty end. Miguel checked for me and let me know that he will get the money back for me. From that point forward his honest help I always bring my car back for service with him. He always works with my schedule and makes sure that my car was ok before I leave the dealer. I recommend him for all my friends and families. read more

Last Wednesday afternoon, I brought my Prius to Toyota Pasadena after my check engine light turned on. I had already run a diagnostic using an OBD scan tool, which identified a faulty ignition coil. The vehicle was still drivable and displayed no other symptoms when I dropped it off at the service department. I was informed by the service manager that the shop was currently very busy and that my car would be examined the following morning. I completely understood and had no issue with waiting. However, at approximately 5:15 PM that same day, I received a text from the service manager requesting I call him. When I did, I was told--quite unexpectedly--that the vehicle required a head gasket replacement at an estimated cost of $6,026. Naturally, I was shocked by this sudden and drastic diagnosis, especially given the initial OBD findings. I told him I would consider my options and we agreed to reconnect on Friday. On Friday morning, I decided to have the vehicle towed to another mechanic for a second opinion, and I was charged $220 for Toyota Pasadena's diagnostic--despite serious doubts about the thoroughness of that diagnosis. The second mechanic conducted a full inspection and confirmed that the ignition coil was indeed the issue. He also noted that the head gasket bolts had not even been touched, indicating that no meaningful investigation had been performed to justify such an expensive repair quote. He replaced the ignition coil and spark plugs, resolving the issue. This experience is particularly disappointing because my previous visit to Toyota Pasadena, though costly, was justified after my car died and required a new water pump and battery. This time, however, I feel the diagnosis was either rushed or highly questionable, resulting in unnecessary stress, lost time, and additional expenses: $220 for a misdiagnosis, costs for a rental vehicle, and the actual repair--which should have been straightforward from the start. I expect better from a certified Toyota service center. This incident has compromised my trust in the accuracy and integrity of the service provided at Toyota Pasadena. read more

I walked in to look at a 2018 Honda Civic that I saw online. Kevin walked up to welcome me and my husband right away, he ask how can I help you with a genuine smile and really knowledgeable about the car, and easy to talk to. After Kevin took us for a test drive we sat to talk about price range. He really work with me with a great number we were looking for. Then his manger can name Koko, and Matt came to seal the deal he is great and knowledgeable helped me look up the correct taxes as to where I lived, explain the car fax information. I would recommend this dealership and I would come back her to buy another car. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

The vehicle was under warranty, but they refused to cover repairs within the warranty. The reason they refused to repair was rain, as the vehicle was driven when it was raining.They asked $1100 for repairs, but the third party didn't charge anything as the problem was just putting the connector back in its place. read more

My Prius had a serious issue. Chris helped me with the diagnosis and got it resolved quickly. I appreciate his honesty and fast service

Great experience working with Mynor who showed us a bunch of options, eventually one that checked all our boxes! Felt the pricing was pretty fair and so we are happy customers. read more

Toyota Pasadena - Certified preowned - Auto Repair Near Me - Pasadena, California

Dave Canfield was awesome in helping us all the way through the process of buying our new car! He was very enthusiastic, helpful, professional, and kept us informed along the way. Louis Wang was great in finalizing the paperwork as well. We love it! Thank you! RK read more

Great experience working with Young and Koko ! Both gentlemen were very professional and not pushy in the slightest. They answered all of our questions and really made sure the car was good fit for what we were looking for! Highly recommend this dealership! read more

Best car buying experience in my lifetime. Mynor is the best and has the patience of a saint. I hope he crushes it at Toyota because he's one of a kind and his approach is unique in this industry and I know my family and I value his skill immensely. Thank you, Mynor and team! read more

Since purchasing my vehicle from Toyota of Pasadena I've given them quite a few chances to redeem themselves. I've come to the conclusion I no longer want to give them my business. First off I was in an accident and called Toyota of Pasadena to see if they had a referral for a collision repair. They reffered me to Symes Collision who were the worst! My car was kept over 3 months for "parts on back order". I called Ruben Franco to discuss this issue with my car at Symes and to see if he could offer any advice. He promised he would keep me informed and also work on trying to get parts earlier. He did none of that! Extremely disappointed in his level of service and lack of communication. I tried calling back several times and left messages for him. Toyota took zero responsibility for referring me to such a bad place. They shouldn't be referring to places that have such bad service. And they also should be accountable for not following up when they say they will. Just bad business practices all around. Secondly I decided to come in to trade my vehicle for a different one. I was helped by Koko who was kind and informative. But soon after test driving the vehicle I was introduced to the sales manager. It really was a poor power move. They should work on empowering their salespeople to make decisions and offer solutions. It was very informal and seemed to be a way to intimidate or control the sales process. As a female shopping for a vehicle, the process is already intimidating enough and can be quite overwhelming. It was a poor decision that really ruined the car buying experience for me. I will be taking my business elsewhere. And I suggest you do the same. They don't care about their relationships with their clients! read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

My car had a spike in the tire, and I was closest to this Toyota. I think the service attitude of every Toyota is very good, but I was wrong, the service attitude of the staff is very bad, when I was about to sign, he grabbed my pen and scratched my hand. 我的车轮胎被扎了一个钉子，我离这个Toyota最近。我想每一家Toyota的服务态度都很好，但是我错了，工作人员服务态度极差，在我要签字的时候抢走我的笔，同时划到了我的手. read more