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    Pep Boys

    2.8 (300 reviews)
    Open 8:00 am - 7:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Stephanie L.

    I got two of my tires replaced in September here and when I took my car to a new shop today, I found out Pep Boys gave me the wrong tire size. I was driving around with 2 different tires sizes. I'm really disappointed and would appreciate a refund.

    Lounge
    Juan U.

    This place is pretty big but very empty inside, they have more tire out on the floor than seats. Even their beloved Pep Boys decor is sitting on the floor. My appointment started with them notifying me that the tires I ordered six days ago are not here but did not inform me prior to arriving. I also had made an appointment but they seem to not find it in the system. Luckily the clerk told me they could switch my current tires for another set they do have in stock that are similar in price and quality. The one thing I wish they had is a bell or something that informs the employees that someone is in the store, seen multiple people come in including myself and have to wait until somebody decides to peek out and notice they have customers. Still waiting for my car past the estimated time of an hour but hopefully the work is great so I don't have to be here longer in the super cold lounge. After the almost three hour wait they stated that we would have to come back tomorrow to finish the alignment. Lucky the technician remembered us and took us in first. He was really nice, informative and possible the reason the stars were not lower. Will try out again another time as it's the closest location to me, hopefully the next experience is better.

    Lazy Mechanic
    Alexander R.

    I had one of the worst customer service experiences at Pep Boys in Monrovia. My girlfriend and I had just come back from a long trip to San Bernardino when we found a hole in one of our tires. Luckily, this Pep Boys was still open, or so we thought. What followed was a masterclass in how to waste a customer's time. We talked to them multiple times, and they kept stringing us along like they were auditioning for a soap opera. After about an hour and a half of back-and-forth, they waited until it was almost closing time to hit us with, "Oh, we don't have time to fix your tire... but we can help you put some air in it." Sweet! thanks. After that much time on a deflated tire, I left with more hot air than the tire did. Easily some of the worst customer service I've ever seen in the car world.

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    3 months ago

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    5 days ago

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    14 days ago

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    1 year ago

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    2 years ago

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    2 months ago

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    3 months ago

    I love their service and professionalism. They handle the car service in a good way. It's my second time at their service.

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    3 months ago

    The service was horrible. The bug guy at the counter had a straight attitude. If you dont like your job quit.

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    6 months ago

    Very bad customer service here and way overpriced. I went to a different mechanic for more than half the price this places quoted me.

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    3 months ago

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    7 months ago

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    9 months ago

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    9 months ago

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    1 year ago

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    11 months ago

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    9 months ago

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    9 months ago

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    11 months ago

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    4 years ago

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    1 year ago

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    1 year ago

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    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

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    8 months ago

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    9 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

    Awesome service! Adam went above & beyond! VERY much appreciated! Thank you, Adam!!!

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    2 years ago

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    1 year ago

    Friendly customer support and excellent service. Big thanks to Adam for his assistance!

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    11 months ago

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    5 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    Page 1 of 8

    Ask the Community - Pep Boys

    Who is in charge of the tire service center?

    Pep Boys. Advance Auto Parts has the part part of the store.

    Don’t See Your Question? Ask Away!

    Review Highlights - Pep Boys

    Daniel offered to help, pulled Joseph from another job and and my workers could make it on their way.

    Mentioned in 7 reviews

    Read more highlights

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    Tire Central - Yokohama Geolander M/T!!!

    Tire Central

    (1.2k reviews)

    Brought in my 2011 Tacoma TRD Off-Road to get my Volk TE37XT M-Spec 16x8 -20 wheels mounted with…read more285/75/16 BFGoodrich KO3s and an alignment. These guys absolutely nailed it. Mounting aggressive tires on fresh wheels always makes you a little nervous -- especially with a setup like this -- but they handled everything with care and precision. No scratches, clean weights, and the balance is smooth at highway speeds. The alignment is spot on. Truck tracks straight, steering wheel is perfectly centered, and it drives tight without any wander. With Kings on the truck, alignment matters, and they clearly know what they're doing. Professional, detail-oriented, and no shortcuts. If you're running a dialed Tacoma setup and want it done right the first time, this is the place. Will definitely be back.

    Purchased two Continental tires for the rear wheels of my BMW 535i…read more Good price and installation was good. My only concern was the wheel balancing for all 4 wheels and the 4 wheel alignment. The free wheel balancing was okay, but the ride was a but bit rough, especially at high speeds. The 4 wheel alignment was also okay because I saw the tech person pull it out of the stall and parked the car. He did not do a test drive. My Bimmer drove okay, but it didn't track. So I wasn't confident that the wheel alignment was properly done. I recently remedied the concerns by having the 4 wheels rebalanced and had a 4 wheel precision alignment done at another shop. Now my Bimmer tracks and rides really smooth... For tires purchase, this place is great.. But for tire services, from my experience, I would recommend to go somewhere else...

    America's Tire

    America's Tire

    (1.2k reviews)

    Got here at 1215pm fur my 1215pm Appt. After standing at the front desk for 10 minutes someone…read morefinally acknowledged me and asked me to have a seat. So now 15 minutes in and still haven't written it up or asked for my keys. I'm here for a rotation and balance so I don't expect it to take long. I'm on lunch and can't really be here for over an hour. He told me they should be able to get me out by 115. If they can do that , I will be happy. Right now though, I'm not all that happy since it feels like they burned 15 minutes of my time. By 1245 they have called me and measured my tread depth. This is little peeve of mine and it reminds me of a bigger one. No longer am I given the piece of paper that tells me what my tread depth was. What is the point then? If my tires are wearing unevenly, it would be nice to know about it and even better to know which tire. One of them was less than the others. Wearing faster. No idea which one and the receipt is worthless as it doesn't have that info. My bigger peeve is that when I had the tires installed I asked if they could tell me how much brake pad was left. Actually my girl was with the car and I asked her to ask them. She said they told her they can't do that. When I got there she and another customer told me it was due to liability. Now I didn't ask for them to make a judgement call on whether or not the brakes were good or bad or could go X miles. I just literally wanted a estimate measurement. The other customer coukdnt understand why I didn't want to accept the liability excuse and made sweeping statements about the trouble they could in. Let me make this part crystal clear for the sites and for the corporate lawyers. Ask yourself how much money you'll be liable for the day you refuse to tell a customer his brake pads were looking pretty slim, or let's say a couple mm left, and that person ends up dead or killing someone else 3 days later due to not stopping in time or some type of brake failure? They will sue and they will win stating that any reasonable technician would have recognized how dangerously worn the brake pads were and you refused to inform the customer, whether or not it's your business. So if that's policy to not say anything, I'd really rethink that. Seems like the liability is with not telling them. You tell them, you've done what would be reasonable. You refuse and you are opening yourself up to be cast as the next bad guy in court. So easily.They will crucify you. Think about it, corporate lawyer people. That's all I'm going to say on that. My car was done by 115. Guys at this store working in the bays showed a lot of hustle and cooperation. An exemplary crew of technicians. The service writer guys were good once they got to me but they would do well to achnowledge people when they walk in to let them know they are seen and will be helped soon. Can't ask for much better on a free service. Still would be nice to know those tread depths since you took the time to measure and all....

    Still my favorite place to go for tires! There are a few places where I enjoy going to, but really…read moredon't want to find myself there too often. This place is one of them. It's been quite awhile since I've been here since I've been driving less and I also purchased a new vehicle, so I haven't had to get any new tires. The management seems to have changed since I didn't see the familiar faces. I have since come here twice in the past two months, unfortunately because I like driving on nails. Parking is a challenge because they're so busy, but I can find parking down the street - it's just a bit of a walk. On my first visit, my tire could not be patched but helped me make an order for the tire with a deposit. I ended up getting it replaced at the dealership because I wanted it done sooner if I could. I informed America's Tire and they refunded me my deposit. On my second visit, my tire could be patched (thankfully!). I was helped quickly and I was in and in 30 minutes. This is the type of service that I have always appreciated. In both cases, I had made an appointment. Shout out to Norman. It was nice seeing you, but I hope I don't have to see you again for another 13,000 miles.

    RTMotorworks - Alignment done for this brand new Juniper

    RTMotorworks

    (321 reviews)

    I was in need of getting new brake pads and rotors for my 2020 BMW X5. Was getting quotes from a…read morecouple of other places but getting the quote from RTMotorworks was thorough. I was hoping I just needed brake pads for the front and hopefully not all 4 wheels at the time. They were very responsive and the quote was comparable to other places, if not better. Decided to take it in on a Friday in the morning. Checked my wheels and told me I just needed the front brake pads and rotors replaced. The back was still good. Sigh of relief somewhat. They were able to get the pads and rotors replaced for little under 3 hours. Time went by and they were updating me during the whole time. Great service and team here. Will definitely bring my car back in to get other services done. No issues whatsoever with the new pads and rotors.

    PROBLEM: ALIGNMENT ISSUES, CUSTOMER SERVICE, ACCOUNTABILITY…read more When I first tried to leave a review, my account was somehow blocked from posting specifically for RTM, while I could still review other businesses. I contacted Yelp, and by coincidence, the representative I spoke with was also RTM's Yelp rep. He said it was strange that I couldn't post only for RTM. After I explained my situation, he advised me not to leave a review and instead take the matter to small claims court--which I did. During the hearing, the judge seemed to understand my side, but the ruling ultimately favored RTM. Despite being advised not to post this, I'm sharing my experience here because the situation still doesn't sit right with me--especially given Yelp's controversial review practices. On 10/1/25, my rear right adjustable control arm snapped. My car has aftermarket wheels, tires, and suspension components, so a precise alignment is critical to ensure proper fitment without rubbing the fender. I initially went to TM Auto (located across from RTM) for the control arm replacement. After installation, TM took my car to RTM for alignment. I specifically asked them to match the rear right alignment to the rear left, which was set at -2.8 degrees. When I went to pick up my car, I immediately noticed the rear right wheel did not match the rear left. The camber was visibly off. I pointed this out to the technician, but he insisted the alignment was correct and that there were no machine or human errors. After repeated requests, they put the car back on the rack, but instead of rechecking, two additional technicians came out and dismissed my concerns with questionable explanations: "Toyota made the fenders uneven." "Your control arm is made in Taiwan/China--what do you expect?" Despite putting the car back on the rack, they never rechecked the alignment. They simply removed the car and stood by their original claim. With no resolution, I had no choice but to drive the car home. Because the alignment was incorrect, my tires rubbed against the fender the entire way. The next day, I found heat damage, paint cracking, and visible wear on the fender. I came back the next day to talk to Richard (the owner) hoping he would recheck everything, but it was apparent he was "too busy"--despite clearly having time to talk with other customers and then continue working on another car, while ignoring me. I waited outside RTM for over an hour trying to speak with him. When the TM Auto manager asked if he had seen the damage, his response was, "Yeah, so what?"--with no concern at all. After is when I left, and was forced to go to another shop to realign--more driving, more damage done. I used a camber gauge and measured -2.8 degrees on the rear left and -2.0 degrees on the rear right. To confirm, I took the car to my trusted shop, Chewerks in La Habra, where they verified the rear right camber was indeed -2.0 degrees and did not match the left side. Their measurements matched mine exactly. Because RTM refused to recheck or correct their work, this improper alignment caused damage to my car. The rear left side tucks properly, while the rear right sticks out about half an inch, which led directly to the rubbing and damage. I had clear documentation and evidence, but the court still ruled in RTM's favor. I chose not to appeal to avoid spending more time on the matter. A nearby body shop, Cenco Auto Body, quoted over $1,800 to repair the fender (with another shop giving a similar estimate), confirming the extent of the damage. What could have been a simple recheck turned into a costly mistake. Despite everything, RTM did not offer any compensation or attempt to make things right. Seeing RTM's highly rated Yelp profile made their response even more surprising. They're quick to take your money with a smile when things go well, but when issues arise--as in my case--they deny responsibility and make no effort to make things right (In my case, they didn't take money directly, but a receipt was given to TM Auto, and I had to pay TM Auto--which is the same as paying RTM directly). TM Auto went as far as offering RTM to help cover the repair costs, but RTM still refused. TM Auto didn't have to step in for someone else's mistake, yet they still tried--that says everything. Richard (the owner) had my contact information through the small claims process, yet he never made any effort to contact me--even before we went to assigned court date. After what happened, I'm relieved I didn't bring my other cars first--especially since those cars are of higher value. It seems RTM has many satisfied customers, along with a smaller number of unhappy ones. Hopefully, you don't end up in the latter group like me. FWIW: Following the incident, I contacted Hunter to verify when RTM's rack was last calibrated. Abel (rep) advised that its calibration was set to expire later that month. This raises the possibility that their rack may have been out of calibration.

    Mountain View Tire & Auto Service

    Mountain View Tire & Auto Service

    (245 reviews)

    Luis was great! I went in with a piece of plastic stuck under my car and he fixed it in less than…read more20 minutes. So kind and helpful. Thank you Luis for all your help!

    I had my oil changed here and the experience was terrible…read more After the service, the oil maintenance light was not reset and no service sticker was placed on the windshield. When I checked the dipstick myself, the oil level appeared low and the oil was dark with a burnt smell. I returned the next day to speak with the manager (Luis), who insisted the oil had been changed and showed me what he said was a new oil filter installed by the technician (Torres). However, when I expressed concerns about the oil condition and asked if they could redo the service for customer peace of mind, I was told I would have to pay again. The original manager on duty during the service was Mike. What concerns me most is not just the oil itself, but the lack of transparency and unwillingness to address a customer's concern in a professional way. When basic steps like resetting the maintenance system are missed and the oil appears questionable, it's reasonable for a customer to ask for reassurance. Unfortunately, I did not leave feeling confident that the service was handled properly. Luis refused to redo the service free of charge and at this point I realized that it wasn't doing anything by going back and forth. I would recommend customers going somewhere else.

    Pep Boys - tires - Updated May 2026

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