We were invited to a wedding in Tehachapi and the area didn't have any of the usual brands I liked…read moreto stay with. The Fairfield by Mariott Inn & Suites Tehachapi was one of the better options. In their price range, they had the better reviews by compare. Honestly there wasn't a lot of reviews or photos for businesses in this area, so I just made the best decision based on the information I was able to find. Check-in was at 3pm, but we would have to head out around 3:30pm so it would leave us no time to get ready. When I called the hotel, they said to check back at 12noon on the day of the visit because that's when they are able to see the check outs and availability to see if an early check-in was available. On the day of the wedding, I called and they said they can accommodate a 1pm early check-in at no additional cost. Yay! This gave us ample time to settle in and get ready. The room we got was narrow with a lot going on like a long hallway. We came in and there was the bathroom. Hairdryer is provided but it's in the closer. Then there was a semi kitchen area with a microwave and a fridge. This is great because not many hotels have microwaves these days. Then there was a sofa area with a tv. And then finally the bedroom area with another tv. The WORST THING about this hotel is the bed. The metal bed frame stuck out and my boyfriend and I hurt ourselves multiple times bumping into it. Also the bed wasn't too comfortable because my sleep quality was poor and I woke up with back pains. Good thing it was just one day. And the pillows were like small tiny half pillows. My boyfriend joked about shrinkflation. Additionally the walls are thin. You can hear the nearby doors close. So it wasn't the best for resting. Another complaint is that their shower leaks a lot of water from the faucet which wastes water and also gives less water to the showerhead. Total waste. The gym area had minimal equipment. 1 treadmill, 1 elliptical, 1 bike, 1 stairclimber, and 1 weight bench with a weight rack. What really bothered me was that there was no cleaning equipment. I also doubt staff cleans up much because the water was out when we looked on Saturday afternoon and still out Sunday morning. It was still nice to get a work out in. My boyfriend wanted to run in high elevation so he went on the treadmill and I went on the elliptical. They also have an indoor pool that we didn't check out because it was closed on Saturday, during the day time. It's an indoor pool because Tehachapi gets all 4 seasons, including the snowy winter. Breakfast is included. Not the best but edible. Enough to get us started in the morning and make our way in the direction of home. We both ate the scrambled eggs and bacon. The bacon was thin and bland. I actually wished I grabbed less which is rare for me with bacon. My boyfriend had a muffin and he was able to toast it. I had a waffle that was okay but probably been sitting there for a while. We both had orange juice which was definitely watered down from concentrate. Not good enough to get a second cup. My boyfriend also tried their coffee but he said it was bad so I didn't get any. I didn't see any staff at the desk when we checked out and I didn't get any email to self check out so I just left my room keys in a basket of all the other room keys I saw behind the desk. A decent option FOR THE AREA... but I'm not really trying to be in the area if I wasn't obligated to.

THIS PLACE has HORRIBLE Customer Service ‼Please don't stay here. We are loyal and highest status…read moreMarriott offers. So, I don't say this lightly. We have never ever been treated so bad at a Marriott brand hotel in our many many years as a member. Alma, should not be working the front desk. Her rude attitude and lack of caring about the people staying at the hotel unacceptable. She refused to call the manager to help resolve our issue, so we had to call the Marriott Help Desk to get matters resolved. Which, the help desk was fantastic, and helped get us moved to hotel to one down the street. If you want to stay at a Marriott, go to the Town Place Suites. Total opposite & wonderful experience. My hope is the Manager at the Fairfield takes this opportunity to fix matters at the front desk. So, the customer is treated with respect and courtesy they deserve.

Our family favorite hotel in town... good location for relaxing, wine tasting, hiking, checking out…read morethis beautiful area! Rooms have King size beds, comfortable and clean room. The pool /jacuzzi is outside, get there before or after it's hot in the afternoon. We swam and enjoyed the spa. No one else swimming-- the waters great. Make sure to get a POOL Towel at the front desk. None in the room or at pool. Long-timers would complain the population is Exploding around here... but it still feels small town.

I have been staying at this hotel since it first opened, and until today, I've always had good…read moreexperiences. Unfortunately, my interaction with Dani, the girl that answered the phone today completely changed that. I simply needed to "request a bed change" for a reservation that's still three weeks away. Since we booked through Hotels.com, they directed us to call the hotel directly. When we did, Danni immediately told us, "They lied to you, they scammed you and I can't do anything about this. You need to go back to them," in a very harsh and dismissive tone and we hung up. So we again contacted Hotels.com, and they once again instructed me to call the hotel because it was a simple bed change request. When I called the hotel back, Danni answered again. Her attitude was just as rude and unhelpful as before, and I told what we were trying simply change the bed from a king to two queens, and as someone in customer service, if she could try to help me that would be appreciated.... she got really snotty with me, and started talking me in a very sarcastic tone, and became very dismissive and even more rude than she was the first time! I have NEVER written review --but this experience was so shocking, and I felt others should know about the customer service that could have been an easy assist! I've been a loyal guest for years and have never been treated this way by the staff. I understand that employees have policies they must follow, but there's a big difference between saying "I'm sorry to hear this, here's what I can do to try to assist you today" but speaking to a loyal guest in a dismissive, confrontational, snotty manner is so unprofessional and a hotel as large as Holiday Inn. Dani could benefit from additional customer service training in how to treat paying customers with very simple requests, with some professional communication. I sincerely hope management addresses this, along with her rude attitude, because the hotel itself has been a place I've enjoyed staying in the past.

No frills but clean rooms and common areas. Breakfast isn't much but it's free and it'll get you on…read moreyour way!

We stayed here 1 night for a business trip. All of the staff we interacted with were friendly:…read morefront desk, maintenance, housekeeping. Property was clean. We had a king bedroom on the first floor. We parked on the side close to the building. Breakfast was ok, nothing special but perfect to get us out the door. The pool - hot tub area was nice. It was nice to relax on the lounges by the pool. Would stay here again. It's a short walk to railroad museum or shopping. Please remember to tip housekeeping.

Today at 11:14am we get a phone call from Yoli the manager that they didn't know we were in this…read moreroom and that we are supposed to be checked out (even though standard check out time is 12pm). We specifically booked this hotel because they were letting us check out til 2pm. We had online meetings with clients scheduled til 2pm and here comes Yoli calling our room with a very unprofessional demeanor. Couldn't even comprehend the situation they had put us in. Telling us that she didnt even know we were in here was a total joke. What, did you think we just made our own room keys?? Im glad i booked it only for one night. It was great for the price but inconvenient because of management staff like Yoli, who is intellectually underwhelming. Would've paid $30 more somewhere else had we known we couldn't check out at 2pm. On top of the inconvenience, i have to mention that blankets were stained with old blood maybe? and a towel was also stained, i dont want to event think about. How they think its okay to put that in the room is beyond me. Though overall just keep in mind the type of people you will be dealing with if you book here. This is a classic "you get what you pay for". And a manager who isnt the sharpest tool in the shed.

The room was clean. The beds were comfortable. The towels and sheets smelled like they had been…read morerecently laundered. The hot water ran out within a minute or two of starting my shower. Through the night there was a knocking similar to the sound of hot water going through cold pipes. The receptionists were polite. The breakfast was pretty standard, oatmeal, fruit, yogurt, waffles juice and milk. They had a good selection of breads including bagels. They did not have decaf coffee. Considering the other options for hotels in the area SureStay is as good as the others.

We had an amazing week of peace & quiet. We enjoyed all the wildlife that visited throughout our…read morestay from squirrels to deer, all the way to herds of elk. Check-in was nice & smooth, all the Staff was super friendly & helpful. I told them that I liked to photograph wildlife and they were kind enough to come knock on the door when some huge Bull Elk came in the area. Our Unit was clean, plenty of space, comfortable furniture, stocked with what we needed, and everything worked. We especially loved the Fireplace as it got cool on the rainy day. We loved the area, a nice park next door, within walking distance with a pond & a playground for kids. Small town (Stallion Springs) has a gas-station with a few eateries. Tehachapi is a bigger town (about 30 mins away). Make sure to stop at Visitor Center as it will give you plenty of ideas of things to do & where to eat. If you are looking for new & fancy with stuff like a pool or attached restaurants this is not the spot for you. If you want a great week of quiet & chances to see wildlife, enjoy a very relaxing area with plenty of friendly people then this is the place for you !!! We Loved Ir & was sad to leave, hope to be back !!!

second time staying here. it was awesome, peaceful, clean, comfortable beds, fully stocked kitchen…read more the staff is very helpful with suggestions and locations of all the wineries in the area. lots of wildlife roaming about. did I say peaceful

Rude manager watches you like a hawk not pet friendly 10 00 pet fee stingy on there buckets of ice…read moreand ice

So this review is for the housing. Not the hotel rooms. Lets be clear on that first…read more The housing is ALWAYS extremely clean and well taken care of. I've never had a single issue with them. The garage is well lit and easily usable. The bathrooms are all clean. The bedrooms are all fresh linens and floor is vacuumed. Did the finger dust test on corners etc. I'd say 8 out of 10 no problem. Would I stay here again? yes. Like I said no issues with this place at all. They always treat me right every time I've been here. And I've been here at least 10+ times. Thanks guys!

Place was conveniently off the highway. Even though next to a truck stop, not much noise. Place was…read morevery clean and smelled good, no odor. Breakfast was good, had trouble with the waffle maker as it doesnt flip. Waffle was hard to get out even when i sprayed the oil prior to pouring. They had breakfast sadwiches and burritos. All you have to do is place them in microwave for a few minutes to warm back up. The coffee was strong but can easily be diluted with the sugar and milk. Staff was helpful when we asked for a swim towel and couldnt find them. Overall, met my expectations.

We booked Baymont by Wyndham Tehachapi through American Express Travel while driving from Sedona,…read moreArizona, back to San Francisco. The hotel was conveniently located about halfway through our trip, was one of the first options recommended on the Amex Travel website, and the price was reasonable, so we booked it without hesitation. Unfortunately, this turned into one of the worst hotel experiences we've ever had. After a long day of driving with our young child, we finally settled into our room and were ready to get some much-needed sleep. That's when we discovered what appeared to be bed bugs crawling on the bed. It was absolutely disgusting and incredibly upsetting, especially after such a long drive. The last thing any family should have to worry about is the cleanliness and safety of their hotel room. We took photos of the bed bugs as evidence and contacted American Express the following day to file a formal complaint. I expected much higher standards from a hotel offered through American Express Travel. Cleanliness is the most basic expectation of any hotel, and this experience fell far below that standard. I sincerely hope the hotel takes immediate action to thoroughly inspect and treat its rooms so other guests don't have to go through the same experience. If you're considering staying here, I strongly recommend inspecting your room and bedding carefully before unpacking or getting into bed. Based on our experience, I cannot recommend this hotel.

room smelt like stinky mildew dead skunk and the floors were dirty. and the gut running the hotel…read morewas very rude and snappy0/10!!

Horrible customer service! Online the website said they had rooms available with 2 beds & when we…read moregot there since we had to vehicles the rude owner or customer service worker was rude & said no rooms were available! We will definitely never go there & be telling everyone how horrible the service is & the motel looks dreadful. Something out of a horror movie

This was one of the most horrific motels I have ever seen. 76 dollars to have brown disgusting…read morewater in the sink and shower. Cock roaches all in the shower. The sheets, pillows, and towels were dirty brown with stains. 76 dollars. STAY AWAY.

Way too expensive, and the people working there never clean your room while you stay. They also…read moreyell at you and threaten making you leave over the smallest things, like asking questions. I asked if they had carpet in the rooms and was told I ask too many questions, and thus was not allowed to stay.. On the times I was allowed to stay, there was firt all over the floors and powder on the counters which suggests they don't even clean btwn people, because how hard is it to just wipe off a surface? And the shower head was busted and kept flying off the spout every time I turned the water on. Also, got charged $100 a night "because I have a pet" when others with pets only got charged $85 a night... I would not recommend coming here. Again, they don't clean the rooms between stays, or even at all during your stay.

This was an okay place a little pricey. Butt it was comfortable. Rooms were clean a little out…read moredated.

I'm super annoyed with prior bad review. I would like to give 4 stars to even out the overall score…read morebut instead I will just hope people read my review before deciding against this place. I'm glad I checked for myself. If you are familiar with and comfortable staying at the older hotels that aren't nasty but aren't a holiday inn, this place will be just fine. It was clean, seemed updated (carpet, tile, etc). It had an in room fridge and microwave. Toilet was sanitized. No trash can in the bathroom was a little annoying but manageable. Let me warn you about the trains. The tracks are across the street, and if the windows are open (as ours were), it literally sounds like the train is in your room. My husband and I are both very sensitive to uncomfortable beds, and we both slept ok. The deadbolt/door chain was broken which I didn't like. And the woman who checked us in was very nice. Oh yeah, $59ish for 2 beds.