The reason that I'm taking off two stars is because of the drama, manipulation and accusation of me being a liar. I asked a simple question about a dent that I noticed on the front of my refrigerator after they hammered up my old floor tiles. A dent that I, my husband and parents know was not there the night before because we would have noticed it when we were hanging plastic drop cloths on my kitchen cabinets. I feel as though it was very unprofessional that Carl and Amber went directly to Mario after I showed them a picture of a new dent on the front of my refrigerator and they all discussed the situation without my knowledge. Then, Carl and Mario stood their ground together in front of me as the only woman in the room of my own house, accusing me of lying.
I only had an innocent question as to if they had a tool that they use that takes out dents. I was thinking about simple ways to fix an inconvenience, but they jumped from A to Z with their reaction. They acted as though I was demanding a new, $5,000 appliance out of them. Carl even stubbornly talked with me and stiffened his body language and demeanor towards me when I first greeted him on the morning of the next day. He got me so upset with his stubbornness and bully-like approach that I started to raise my voice because he refused to listen to my reasoning. The argumentation became so loud that my husband had to cut his business phone call short in the front room of our house to see what was happening.
Plus, Mario was even gone for approximately 30 minutes in the late morning on the first day of work (I have Ring camera videos to prove it), leaving his one worker to take care of the kitchen while he was away. The dent incidental could have even taken place during that time?!
The contract stated that they would "take every precaution to protect them [furnishings] from damage." Mario and his worker had a cloth tarp draped over the front of the refrigerator, but not the entire front because there was a portion still exposed and not covered for protection. The exposed part is where the dent is located.
I found all of this to be immature and unprofessional that two men would side against me in my presence in my own home and treat me like a second class citizen. I even had to stay away from my house for about a third of the time that they were working in my home because of their unwillingness to listen to me.
I also was not crazy about the rubber caulking that Mario filled into the open space that they missed with grout along one section of my cabinets by the floor. When I brought it to Mario's attention that the grout was missing, I thought that he understood that I wanted the grout filled into the space like the rest of the baseboards had, not rubber caulking.
I love how my floors turned out. They look great. You can tell that it's artisan craftsmanship. But, I have to tell my story on the internet because they all refused to act civil and talk with me sensibly in my home.
So, beware that this company may argue with you on incidentals to your personal belongings. read more