We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no…read moresmall feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly!

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated…read moreconcern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you.

Showed up perfectly on time, with equipment, and maybe most importantly, with the warmth that you…read morewould expect from a family member! Regularly asked me if I wanted them to help with extra stuff, and handled everything with care and precision. Strongly recommend, and easily beats the price from the competition that gave me quotes for a "move out" cleaning. I got the service done a few days prior to my move out date, response was easy and quick -- and I even got to pay with Venmo! SO convenient.

I highly recommend Martha. She and her daughter have been cleaning my house weekly for a few months…read morenow. I began working with her after using a different service and am so glad I did. They are professional, polite, thorough, responsive and fair. I especially love that they are flexible in responding to my needs each week and follow through with unique things that are important to me in cleaning my home. If you are in need of a cleaning service, you should talk to them!

K&M always do a great job. Carpet looks great! Very friendly and efficient staff. I would recommend…read morethis company.

Was able to get my 8x10 rug cleaned so quick (4-5 days) and at an agreeable price ($140ish). There…read morewas 15% of pickup cleans which was super nice. Rulina at the desk and on the phone is such a kind and hard working girl! Definitely recommend & will be going back for all my carpet cleaning needs!

We've been using Yeya's Cleaning for a number of years now and love having the team come out. The…read morehouse is always so fresh after a visit and that helps us maintain things between visits. Valery's team is efficient, working quickly but thoroughly and they are always accommodating when my work at home wife needs to adjust schedule for work calls. You can't go wrong having Yeya's Cleaning take care of your home.

I've been using Yeya's Cleaning Service for over a year and I'm consistently impressed with their…read morework. They are always on time, friendly, and do a great job cleaning my home. My downtown apartment is always left spotless by Yeya's cleaners. They vacuum the carpets, dust the furniture, clean the bathrooms, and mop the floors. They even take the time to clean the baseboards and behind the furniture. I've never had any problems with Yeya's cleaners leaving my home dirty or not completing all of the tasks I've asked them to do. They always go above and beyond to make sure my home is clean and sparkling! I highly recommend Yeya's Cleaning Service to anyone looking for a reliable and professional cleaning service. They are the best in Austin!

Such an amazing cleaning service and great customer service…read more I booked for a regular cleaning and I don't think my house has ever been this clean! My cleaner Alvina was so detail oriented and amazing with my 2 dogs as well. She did such a great job in every single room - bathroom, 2 bedrooms, kitchen, living room and everything. Every single room was cleaned so well!

I found these guys on Yelp because they were the closest to my mom's apartment, but after getting…read morebids they were also the best price. I thought it was too good to be true until they showed up and completely cleaned the place from top to bottom and surpassed all my expectations! The apartment was spic and span and the maple syrup smell from her pumpkin spice air fresheners that was overwhelming was gone! They were professional, friendly, true to the word on pricing, and surpassed all my expectations. This relationship started with a make ready job, but I'm going to see about monthly services for my home. Bravo!

They were prompt and professional. They asked if we had any special instructions or equipment…read morebefore they started. We have used other cleaners in the past and have been displeased with some of the rearrangements they make. Not in this case! We were very happy with the overall cleaning and enjoyed the additional touches.

What an amazing job they did. I could be probably the pickiest person in the world and they met…read moreevery aspect of awesome. I didn't have one issue with their job. I hate to dust and I didn't find a single dust bunny post their cleaning. They absolutely WOWED me! I am going to use Karma Kleaners quarterly! Thank you Oscar and team. Please tell the ladies thank you! Update!! This is the second time I have used Oscar and Karma Kleaners. I am wowed by the job they do. I am extremely picky and have an eagle eye, but I can't find a thing wrong. This was a move out job and I can only hope the new buyers are as happy as I was!

We've been using the service since we moved to Austin over a year ago…read more Their time and budget estimates are very accurate and I love that they sent an automated text notification 30 mins prior to arrival. Their teams are very nice and do a good job. I also like that you can add on different services like top to bottom cleaning when you need it.

Had The Boardwalk Cleaners do a full clean on my 2/2 condo and they did an excellent job. With a…read moredog that sheds a lot, I was impressed by how thorough they were. The $200 price felt like great value for the quality of work. Highly recommend.