I went there for lunch the other day and my experience can be greatly improved by their staff.
My coworker and I power walked ourselves to the counter because there was a crowd coming into the food hall from a nearby conference, and luckily we were able to beat the crowd. I ordered first and got a spicy smash burger with a side of fries. The total came out to be $26.71 with a tip, which I thought was a little pricey, but I thought, the burger must be good to warrant that price tag. I got my little beeper from the cashier and went to a table to wait.
My coworker ordered hers after me and came to sit down with me and within the next 5-10 minutes, her buzzer went off and she went up to get her order. She questioned her order when she came back because she didn't order bacon with it and specifically asked for no pickles. She decided to go ahead and just pick out the pickles. So while she ate, I noticed that more people got their order before me but they had ordered after me. So, I went up to ask the cashier and he didn't even look at my beeper number or tried to see how far along my order was. He just said, "your order will be right up, miss."
Well, that wasn't the case. There were about 6 people who received their order before me. Finally, after waiting close to 30 minutes for my burger from when I ordered, my beeper went off. When I went up to get my order, the cashier didn't even apologize for my order taking as long as it did.
In the food industry, I believe that an apology can go a long way and he didn't even do that. Or, he could've asked the chef to check on my order and to try to expedite it since I've been waiting for so long, but that didn't happen.
My meal was alright to say the least. The burger was okay and I don't think it was worth the price, and my fries were overcooked. And, my coworker wasn't really impressed with her burger either.
I would give this spot another chance because it seemed like they may be understaffed since the cashier had to stop taking orders to make milkshakes, but I don't really have high hopes for it. read more