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    Torrid

    3.4 (5 reviews)
    Closed 10:00 am - 9:00 pm

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    3 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    Clothes Mentor Novi, MI

    Clothes Mentor Novi, MI

    (56 reviews)

    $

    From ladies' designer clothes, shoes, bags, belts and even fancy jewelry is available and sold as…read morepre-loved items. We were able to buy a dress for as low as $8. As first time customers, they ask if we would like to share our name and phone number to track their regular or frequent shoppers. I was given a $5 coupon that can be used on our next visit. Pre-loved items are in very good condition, sometimes a tag is still attached to it from the original store. Clothes Mentor smells so good that it sets your mood to shopping therapy mode ;-) They accepts cash or credit card payment. I could have given a 5 star rating however some of the staff were very insensitive to walk-in customers, most especially to those who don't speak or understand English at all. I saw the expression on their faces the dismay when an elderly customers ask and they seem to be not so helpful. You could hear the same answer like "whatever is out there is what we have". Also, some of them choose to greet whoever they want to greet that day. Very much commend one the clothes specialist working there named Linda, she was very polite, engaged in a conversation, and smiling the whole time. Lots of parking. Store hours Monday to Saturday starts at 10 am to 8 pm. Sundays open at 12 noon and closes early at 6pm. Still itching to spend your hard earned money? Walmart, Sketchers, Hobby Lobby and some other stores are open and just a few meters apart from each other.

    I have always wanted to check out this place. I had no idea what it was about, but realized only…read morerecently that it's a resale shop. I had thought it was a closet design showroom all of this time. I strolled through and checked out their offerings. Offers of name brand and random brands too. The racks are well organized, the most organized store I have ever been through.

    Nordstrom Twelve Oaks Mall

    Nordstrom Twelve Oaks Mall

    (47 reviews)

    $$$

    My review is primarily for the shoe department, but I like this store a lot overall…read more I had an exchange for an item that is not sold in stores. I anticipated having to return the shoes and buy them again online, but the sales associate swiftly explained that she could do a full exchange and have the correct size sent to me without me having to lift a finger (or charge my card again! Yay) The whole process was done in 3 minutes, and the new shoes are already on their way. I wish the fragrance department carried more brands (le labo, Diptyque, more products from the nue co), but there's also lots to peruse in that section as it is. Friendly and prompt service make this a great shopping experience.

    Going downhill fast! Very disappointing trip to Nordstrom yesterday. After purchasing a dress on…read moreclearance from the juniors department, I realized they had left the plastic piece on the dress that can only be removed by the store. The second floor had next to no one available anywhere. I went to the juniors department, where I had purchased the dress, and was met with an associate who was on a personal call, and then very curtly told me that she "could not help" because she was now clocking out after concluding her personal phone call on her cell phone. I had to wait for her to wrap up her personal call before she shared her message of not being able to help with me. She then sent me to the other side of the store and said they were plenty of registers open. Well, not exactly. I did come across a nice associate, who was apparently in training, but she, too could not help me. She left to try to find someone who could help me. Another employee in training explained to me that it was not the employee in training's fault that she couldn't help me. I explained that I understood that and was then met with yet another Nordstrom employee, who appeared confused about my request. He, too, was going to get someone, or he said I could go to Customer Service. I decided to go to Customer Service where I asked if they could remove the plastic piece, and if she could check if there was another size in the dress as the original was slightly too big. While she was explaining to me that it was sold out, she actually opened up a piece of candy in front of me and started eating it. At this point, I said, I just wanted to return the dress altogether. All of this hassle for a one item return. Add to that, the reason I even went back was because they had left the large plastic piece (theft deterrent) on the dress. it was such a lackluster and disappointing visit to the store. I actually prefer Macy's at this point as they have far more help on the floor and they have a better energy in their store. The energy inside of Nordstrom was flat, and no one seemed excited or happy to be performing their job. Very disappointing experience. Based on this experience, I have decided that I am no longer a Nordstrom shopper.

    Torrid - accessories - Updated May 2026

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