First off I have to say I never have issues at this location. I go in all the time to get presents…read moreand enjoy their under the eye patches! Every time I go in Christine and Caitlin great me and others with a smile. The store is very clean and if they did not have a size I needed for gifts they always had a solution. Highly recommend going here.

I never been in this store before. I picked up the most cutest little elegant purse in here today…read more The service was amazing. I amp so please with my purse.

Don't shop here - If you confirm verbally with the cashier associate that you can return the item,…read morethey will say yes without sharing that it's only for exchange or store credit. Whenever this is the case, retailers always tell you this. Not only do they not say this, they omit this detail when you ask about the policy, making it seem like you can return it and get your money back. After speaking with 2 managers they were both unable to help. Disappointing customer service and very shady policy. Their corporate should be ashamed. Extremely distasteful not to say this when specifically asked about the policy.

Come see Spencer at Nordstroms! I found my bag for travel! The Beis Weekender is HUGE with a…read moretrolley sleeve!!!! I'm SO thankful for his kindness and patience!!!

On a recent visit to Nordstrom-Twelve Oaks, my friend had an appointment to get a dress altered for…read moreher son's wedding. I was along for moral support. Upon arriving in the women's department, we asked Ann where we should go for alterations. Ann couldn't be bothered to show us where to go, she instead pointed to a nearby fitting room. We then asked Deborah, and she took the dress, found a fitting room for my friend and promptly called the alterations department. Thank you Deborah. After the alterations were complete, it was suggested to my friend that she open a Nordstrom credit card in order to get back the alteration fee in Nordstrom notes. Deborah so kindly started the process. 45 minutes later, after being transferred around to four or five different departments on the phone, Deborah called for a manager. Kurtis, the manager, was finally able to finish the process. Had the alteration fee not been so steep ,we would have walked away. Truly, ridiculous. Kurtis did provide us a free lunch in the Bistro, for all the time wasted. While waiting for the approval process, I wandered into the lingerie department to look for a specific brand of underwear. There was no one working in the department. I had to find someone from another area and of course the sales person immediately said that wasn't their department. What has happened to Nordstrom and their sales team? Nordstrom was always the gold standard for customer service. Perhaps they should take a lesson from Von Maur- There are always plenty of people working and you are always asked if you need help. I am not sure why I would go back to Nordstrom.

I went inside to look for some boots for my husband. I didn't find anything that he would even…read moreconsider wearing. A lot of camping, workout and outdoor activity clothing. There's also home and random items too. They have swim shorts out on the rack. Seems too soon, given how cold it is outside right now. The shoe aisle in the back left of the store reminded me of what I would see at a store. I didn't see a lot of decent quality boots from when I could tell. I walked further and at least found a whole wall socks. They at least had a smart wool socks and they were on sale for $13 a pair. I was able to buy almost $200 worth of socks for both of us. At least our feet will be warm the rest of the cool cold weather until spring returns. Might be good to swap out socks today, it's bitterly cold outside. The checkout area reminds me of a TJ Maxx or Marshalls. It announces when the cashier is free and their number for their counter.

Compared to other locations I've been to; this one seems to get the bottom of the barrel apparel…read moreand based on shoe size, has terrible inventory. Other locations are significantly better at inventory mgt.

Admittedly, it's been a bit bleak visiting retailers within malls. This visit, though, things are…read morelooking up here at Macys. The store was well-stocked, lots of choices and selection, displays that showed care and pride. Service was friendly and helpful and they had associates within each section. There was a nice feeling browsing and eventually purchasing items. I always have nostalgia shopping here at this location, built in 1977 and this was a Hudson's store. Yes, that magnificence is but a memory. Mall shopping was a destination back then. I would still like to see and feel Macys rise up from some down years. 12 oaks is a beautiful mall and still a wonderful place to visit. I am happy to see Macys rejoining and having renewed energy. If you haven't been lately, I recommend checking out Macys and 12 Oaks!

The last time I was here with my husband back in October 2016 to pick up my final dress for a…read morewedding, we strolled around while we were in town. The customer service workers were extremely rude and unprofessional, made a big mess without following up on what we picked. The dress was beautiful but the material wasn't the best! My parents came with us to recheck something; nothing else was available. No one deserves to get disrespected or be mistreated like an animal! Everything turned out downhill from this shore! Nothing else to describe more!

I'll give it to them, the selection is pretty good although the service is absolutely horrible with…read moresome staff. They're rude and have an attitude with teenagers especially. I've been in there a few times trying to look at their prom selections and every time they don't allow me to go into a dressing room with my friend who's helping me put dresses on (both girls by the way. It's not like we're making out) We got yelled at because my friend was helping me put a dress on. There have been helpful employees there, (I don't know her name but she was blonde with pink stripes in her hair) and everything but I wouldn't recommend going out of your way to shop here.

Don't plan on bringing a male significant other here. When helping my girlfriend shop for her prom…read moredress, i was asked to exit the entrance of the dressing area. This was odd, as i was standing with 3 other men, also waiting for their significant others to show the dress they are trying on. Not sure why I was singled out, and why my gf had to walk through the store just to show me her dress. Very odd situation overall and I refuse to return due to this. Sometimes couples shop together! It's not the 1900's anymore!

New to Novi West Oaks... it's great Lands End has their own storefront!…read more This store has a nice and varied selection; there's a kiosk with catalogs and a computer for ordering. Shipping is free to your home without having a minimum purchase amount! They offer free catalog returns to the store too! I wish there was more selection of men's jeans, flannel/fleece lined pants, women's petite clothing, accessories, and outerwear. I'm hoping in time more will come! Looking forward to shopping here in the future.

Be aware they close early. Just drove a half hour to find they are closed at 7:00, unusually early…read morefor where they are located in Novi. Otherwise it's a great store.