Admittedly, it's been a bit bleak visiting retailers within malls. This visit, though, things are…read morelooking up here at Macys. The store was well-stocked, lots of choices and selection, displays that showed care and pride. Service was friendly and helpful and they had associates within each section. There was a nice feeling browsing and eventually purchasing items. I always have nostalgia shopping here at this location, built in 1977 and this was a Hudson's store. Yes, that magnificence is but a memory. Mall shopping was a destination back then. I would still like to see and feel Macys rise up from some down years. 12 oaks is a beautiful mall and still a wonderful place to visit. I am happy to see Macys rejoining and having renewed energy. If you haven't been lately, I recommend checking out Macys and 12 Oaks!

The last time I was here with my husband back in October 2016 to pick up my final dress for a…read morewedding, we strolled around while we were in town. The customer service workers were extremely rude and unprofessional, made a big mess without following up on what we picked. The dress was beautiful but the material wasn't the best! My parents came with us to recheck something; nothing else was available. No one deserves to get disrespected or be mistreated like an animal! Everything turned out downhill from this shore! Nothing else to describe more!

Still one of the best mall in Detroit area and probably in Michigan. All the store is open, plenty…read moreof food options too. Haven't heard about any crime in 12 oaks for years so it is safe. Dicks is going to build a sport emporium in the old Sears vacant area, that will be exciting for locals.

One of the Best malls I have been in the area. I was there on a Sunday and it was packed. The lot…read morewas full. There were no empty stores. It's a beautiful store with great shops and nice mix of people for people watching. I didn't buy anything but I will be back for sure.

Come see Spencer at Nordstroms! I found my bag for travel! The Beis Weekender is HUGE with a…read moretrolley sleeve!!!! I'm SO thankful for his kindness and patience!!!

On a recent visit to Nordstrom-Twelve Oaks, my friend had an appointment to get a dress altered for…read moreher son's wedding. I was along for moral support. Upon arriving in the women's department, we asked Ann where we should go for alterations. Ann couldn't be bothered to show us where to go, she instead pointed to a nearby fitting room. We then asked Deborah, and she took the dress, found a fitting room for my friend and promptly called the alterations department. Thank you Deborah. After the alterations were complete, it was suggested to my friend that she open a Nordstrom credit card in order to get back the alteration fee in Nordstrom notes. Deborah so kindly started the process. 45 minutes later, after being transferred around to four or five different departments on the phone, Deborah called for a manager. Kurtis, the manager, was finally able to finish the process. Had the alteration fee not been so steep ,we would have walked away. Truly, ridiculous. Kurtis did provide us a free lunch in the Bistro, for all the time wasted. While waiting for the approval process, I wandered into the lingerie department to look for a specific brand of underwear. There was no one working in the department. I had to find someone from another area and of course the sales person immediately said that wasn't their department. What has happened to Nordstrom and their sales team? Nordstrom was always the gold standard for customer service. Perhaps they should take a lesson from Von Maur- There are always plenty of people working and you are always asked if you need help. I am not sure why I would go back to Nordstrom.

Our visit here for holiday shopping was a mixed experience…read more The Pros: There are a lot of items here, the shoe department is well maintained, the jewelry gift box area is pretty well stocked, and the prices are reasonable. The Cons: The many items are not in the correct areas (mens clothing in womens clothing areas, toys and household items in the womens clothing area, etc.), broken and damaged items are found in the sellable merchandise (they should be swept away and unavailable from customers accessing them for purchase), the lines here are SO LONG AND SLOW for checkout, and there are maybe 4-6 employees working the whole store. Overall, I may not try out this location again.

In search of sweatpants for my acupuncture sessions. Only seeing the yoga pants around here i my…read moresize. Sweatpants all out due to the pandemic? No night shirt in my size either. This must be why I rarely find things for myself here. Not finding much polo shirts or sweaters either. The faux fur chenille throws are super soft, thin, but so cozy and smooth. Not sure how they would wear over time though, seem a bit skimpy. Their home goods section is fun to take a browse through for a turn.

Clean, wide open store with a great selection of garden plants and supplies. They also have a great…read moreselection of cactus and succulents. The location is convenient and there is plenty of parking.

They called me at 6:20 am after I worked a night shift totally unprofessional. Worst Customer…read moreService ever. They loss a Customer with the service I received. Save your time shop some where else.They ruined my morning on my daughter's Prom Day. For a purchase I made three weeks in advance online no follow-up until the day of which resulted in me driving 80 miles to refund the purchase and re purchase at Meijer, where I should have went in the first place.

I'm very glad for Meijer being near us, and wish they would open a location in Cheboygan also!…read more Their food and majority of items are always consistent quality vs Walmart and its continuous overseas items they sell. They have way more organic available, and the fresh fish counter is a huge bonus, with local whitefish, walleye and other locally caught items. They also sell ground Venison and Elk regularly...SOLD!! This company is a Michigan based business and Im all about supporting local places versus big box stores when available. With hopes they expand further --after arguing with the city of Cheboygan to pay THEIR OWN utility upgrades-- we will continue to shop here weekly vs Walmart.

I stopped by to look for some items for our store…read more Looking for a coffee maker mat, small space microwave and small space toaster oven, utensil caddy, plastic knife, trivet, wall hooks and maybe an oven mitt. Wasn't finding any styles, colors or specific items that I had in my head. It's still a decent one stop shop for most things.

Amazing service! Feels like a special place to shop where the customer's experience is very…read moreimportant. That doesn't really exist anymore in this age of digital shopping and rare face to face interactions. The service and friendly staff brings back the joy of yesteryear and makes it front and center in real time! The selection, high quality products and gentle ambience provides an excellent shopping experience! Prices range from very affordable to some things high end, there is something for everyone's budget. They really have some good sales as well! Special perks here too, boxes and gift wrapping. The extra perks go along way and this sure does keep me coming back.

The little old lady in the sunglasses seciton is racist. I saw a pair of glasses and she just…read morestared at me. Walked by and there was a white couple who she let try on every sunglass shades under the sun. They did not even buy anything. I had planned to purchase the sunglasses, but she did not let me try them on or even offer.

The store looks like it's a newly refaced or a new build out. I'm so used to the big balls at the…read morefront of the entrance being red, these are the same colors of the building. Doesn't look like the usual Red target that I'm used to. I stopped by to look for several items for our store. A small space microwave, toaster oven, trivet, oven mitts and pads, utensil caddy, tongs, spatula, 3M hooks for hanging items in the kitchen and break room area on the wall and whatever other items I could think of that might be good for our break. I wanted the Black and Decker microwave, but they had none, so I ended up with the Kenmore instead. Although I wasn't able to find the coffee maker pad, I was looking for or the utensil caddy. I'm hoping I can improvise with other items instead. $260 later. I got just about everything on my buy list.

Today I flew in from Tampa to Michigan in extremely cold weather. I was rushing to prepare for a…read more3:00 PM professional event and realized I had accidentally left my cell phone charger at home. I arrived at Walmart around 2:46 PM, quickly grabbed a phone charger, and stood in line at the electronics register behind another customer. After waiting in line patiently, the cashier waited until it was finally my turn to inform me, "Oh, you can take that up front. He just had something locked." This meant I had to walk all the way to the front of the store again and check out there, which defeated the purpose of waiting in the electronics line. The issue isn't the direction to pay upfront -- it's the lack of proactive communication and customer consideration. If the cashier had simply informed me before I waited, I could have avoided unnecessary delay while already pressed for time. Customer service means being clear, helpful, and considerate. A simple statement like, "you can pay for that up front so you don't have to wait here," would have saved time and shown professionalism and courtesy. I am submitting this because I believe customer service training in awareness and communication would greatly improve customer experience. I wasn't asking for convenience, just basic courtesy. Thank you for your attention. Sincerely, Colleena Hernandez