It was my first time there and my first time in twelve oaks and was a bit uncomfortable in the store. I wasn't sure I'd be able to fit anything in the store but then I met the most wonderful woman there named Patti. Patti helped instantly. I haven't been too big on body positivity lately but Patti told me I was beautiful and to be more positive when it comes to be body. I had a great experience thanks to Patti. I'm definitely going to come back and shop and I hope she's the one that helps me again. Patti will be the reason I smile for the rest of the week read more

The employees were kind even though there weren't a lot of them working midday. The selection was abundant. There were a lot of items on sale and I was able to use my healthcare worker discount. I would definitely go back. read more

AMAZING CUSTOMER SERVICE!!!! The two women to helped at the register were great at making conversation and making me and my friend feel welcome!! LOVE THEMMMM read more

A very nice, clean store. Salespersons were helpful! The store has a very nice selection for men, also. Sales girls run around in those tight lulu pants at a very high waist and are selling their wears to those soccer moms that want to bring back their youth. Returns can be difficult because they only give 30 days to return items. As anyone heard that clothing stores always sell their clothes one season ahead? So I bought some fall clothes and I might be wearing it in the sauna heat to see if my sweater fits. Yikes! read more

Well, I have been a Lulu lover for years. My beloved aligns ripped when I took a little fall down the stairs. The manager here refused to replace them for me, saying I must go through an arduously arbitrary process on customer service, send them out, and ~maybe~ get a gift card to replace them. I am VERY confused as to why "there's only so much we can do in store." When my wunder unders were damaged, I received a replacement IN (a different) store, WITHOUT the sass, without the elitism, without the up and down looks. Lulu should probably hire kinder, more helpful, understanding, and frankly, less judgmental and inconvenienced employees. It was as if the damage they saw before their eyes was invisible and they simply said "the quality of fabric wasn't the reason they were damaged." Excuse me? Guess it was MY FAULT that my pants ripped. Absurdly rude and inconsiderate. If I pay $98 for a high quality pair of pants, they should not rip AT ALL. So yes, the quality WAS a reason they were damaged. Don't tell me, the customer, that I'M the problem. I bought YOUR pants. I am a 22 year old, I fit whatever demographic they sell to. There was no reason I should have been turned away. They spoke to me like I was a child and had no idea what I was talking about and had no business in the store. Until Lululemon wants to right this wrong, I will be investing in my yoga and activewear elsewhere just by the sheer audacity of this store. read more

9 out 10 times we go to a Lulu we choose to drive from our Ann Arbor home to the twelve oaks location because of the staff, supply of product and overall experience. Wish our local Lulu had some of the same customer service values as this location but I understand that college students bring a different dynamic. This store is the one to go to if you are close and/or have the time to make the trip. read more

We shopped at the store earlier this afternoon. I have to say love the bigger store. Nicely organized and it was easy to find what your looking for. The ladies in the fitting area were very helpful to all three of my girls that were trying on yoga pants. As it turns out we ended up buying a pair for each of my three girls. The line moved very quickly and the lady behind the register was very friendly too. All in all it was a great experience. read more

Lululemon Athletica - Sports Wear Near Me - Novi, Michigan

the employees are so rude here not helpful at all i had a exchange and online it says they had a lifetime warrenty they do not honor this in store and i dont reccomend here the employee i talked to sounded very sarcastic and was talking to me like i was stupid she had no idea what she was talking about and was for sure a new hire they need more training and they were not helpful at all over my dead body will i be coming back here read more

Love this place stop in! Everyone is super helpful! Hands down the best one in the area! Have a large selection and if they don't have it they will order it for you! read more

I ordered a pair of the wunder under Capri pants. They are so soft and buttery feeling, loved them! I received a gift card at Christmas so bought my first pair of leggings in January. Around spring, they began to pill terribly. I was alone, inside out on cold and gentle cycle and lay flat to dry. I just the other day, saw that where it was pilling, now is a hole on the seam. I'm really bummed because they were $98 and lasted 6 months. I was told they were ok to go to the gym with. Now, I can't run more than a mile or two so these pants weren't going through the ringer, I'm no gym rat. I wore about twice a week? My target and old navy ones were thinner and never got a hole? I'm pretty bummed about it, I loved the support and fabric. The customer service number gave me a new pair!! Wonderful read more

They happen to be the only store that had a certain legging in stock. It was even sold out online! I called literally 10 min before they closed. Whoever I was speaking to was wonderful! She processed and shipped the leggings to my house. read more

Shopped here last week, store was well organized, all girls were nice and helpful. Great atmosphere!

This store has extremely poor customer service. First, there's only one or two associates on the floor to help customers. And second, there's only one or two associates at the checkout. And the check out process seems to be unusually slow, all of which results in long lines and a long wait. Over heard several customers give up in frustration and walk out of the store. This situation has happened on several visits in the past month, so it appears to be common occurrence. read more

Stay away from this store. I walked in to make an exchange and i was denied. Tags were still on the pants. Reason why? Never got it. Manager needs to be terminated with that smart mouth. I wish I recorded the conversation. read more

Giving an extra star because this Lululemon is very clean. Apart from that, not a fan. Selection is sparse, sale rack is non-existent 90% of the time, & sales girls today were in the holiday spirit- rudeolph. Today I went in there to try & find something for my mom for Christmas & was not greeted, not spoken to, & then give the "up-down" inspection by a salesgirl with her nose so far in the air that I'm surprised she did not hit it on the ceiling. If I am spending $100 for a pair of leggings, I would expect that kindness- at the very least- is served as a teaspoon sized side dish. Word to the wise- 120% worth it to tack on an extra hour to your drive to go to the Lululemon in Birmingham. read more

Really?!!! Peeps lined up out the door post Christmas. Could you implement better processes for check out. And turn down the music you can't even talk over the noise! read more

Today was my first time at Lululemon and i was so pleasantly surprised. I received a lot of help and was given recommendations on leggings that suited my lifestyle. The girl helping me gave me a few pairs to try to see what kind i would like best. The dressing room line was long but moved pretty quick. Once in the dressing room i was asked a few times if I'm doing okay and they even helped me with the fit of the leggings! (Which size i needed etc) I have never received such individualized help and it was amazing. Checkout girl was also very friendly. I will be back for sure! read more

This used to be a great place to pop in and look around. Today the line up was out the door to come in. I did not have a return. I just wanted to browse. This was ridiculous. They had less than 184 people in the store so what is the purpose of the line? I asked and they said to improve the customer service. Last week I had 3 people asking if I needed help. Today I had zero. Time to shop at Somerset Lululemon! read more

I love this place! The service is always great and will help you with any of your questions or concerns. Everyone is so nice and friendly! I have spent a lot of time and money here and don't see that changing. All of the products are very nice quality and last for a long time. The only downside is the hefty price. Overall, a great store and would definitely recommend it to anyone! read more

I felt compared to somerset mall lululemon, the customer service is poor, being a trainer the majority of my wardrobe is lululemon and I spend a great deal of my money on lulu, I expect more. Not greeted once, and walked around with clothes in my hands not asked once if I found anything, etc. I put the clothes back and left. read more

My all-time favorite store! Today, I was welcomed and treated by a young, beautiful worker who was just so incredibly helpful. (I wish I got her name) She helped me find items I couldn't find in the store, along with constantly going to the back to check for different sizes or colors that I was looking for. She did her best to help me find exactly what I needed and recommended alternatives to what wasn't in store. When I had all my items, she led me to the fitting room and complimented how well the clothes fit, along with giving me smaller sizes if needed. Once that was over, we finally went to checkout. Her help and opinion on the clothing, size/fit, and color led me into buying $300 worth of clothes! The customer service is so friendly and welcoming. They definitely won't let you leave without finding what you're specifically looking for. Definitely one of my best experiences here! read more

The employees were more than helpful in helping me find leggings that fit exactly what I was looking for. They were so encouraging and helped me choose colors and styles that best fit me. They even remebered my name when I went back to the dressing room despite the fact that they had MANY customers. Definitely will be shopping here again!!! read more

First trip into Lululemon store after hearing how wonderful the sales staff are and was not disappointed! Even with lots of people shopping never felt like we weren't attended to. The sales team were very helpful offered suggestions and respectful opinions even helped me into a smaller size than I thought possible! While they were all wonderful Lauren really stood out. Thank you for a great shopping experience read more

Friendly staff! Always being greeted by every worker (even if the cashier is ringing somebody up!) You can find tons of sale items in between the clothes with the purple stickers. They offer free yoga classes Saturday mornings. I am not a big lulu shopper, but when I do go in the store, I am impressed. read more

I visited this store yesterday. Unfortunately I didn't buy anything, I just had a baby and had gift cards to use. Found nothing fit me quite the same and because lulu is so expensive I wanted to wait to use them. However I wanted to write a review because I was very pleased with my experience. The staff there was super friendly and extremely helpful. And they were well informed about their products which is great. My 6 week old daughter was crying and I was able to feed her in the dressing room which was really comfortable too. Overall great store experience, hope it's like this every time I visit this location! read more