My two oldest sons rented their prom tuxedos (2017 & 2019) from Sam's and the service start to…read morefinish was great so when my daughters bestie need to rent a tux for his prom, I took him to Sam's. Fun fact, May is busy. Weddings, prom's, Bar Mitzvahs... it is all happening. Walking in a week before prom, I was concerned we were SOL but as long as we were ok with the traditional black tux, Sam's could make it happen. This was actually our first choice. We came in on a Saturday afternoon and the place was busy. After wandering around, it appeared a line was forming so we lined up. However, after a few moments, a younger women approached asking how she could help. She measured, wrote up the order and and cashed us out in less than 10 minutes. She explained what the next step would be and we were on our way. I have tagged his mom and grandma in for pick up but based on past experiences with my boys and the efficient from last Saturday I have every confidence everything will be fine. TBH I have no idea how they compare to other tuxedo places, pricewise, but I think they have a great selection and the customer service is clearly a priority. Now that I am done with dressing young men for prom I will have to find some black tie events for my husband to take me to. :-) They have a very nice selection of mens clothing and they might do alternations, although I am not sure if that is just for purchase from them or if they take outside work as well. A+ customer service! Highly recommend.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!

I have found a new tailor, Mo was excellent and has provided minor alterations for a number of…read moresuit, pants and suit jacket. The quality of the work is excellent and they make you feel like family. They're very professional, quality service services, as well as timely. If you want a quality tailor, please see Mo and he will take good care of you.

Let me start by saying I'm a Floridian and was in a time crunch getting tailored for a MI wedding,…read moreMO who saw my suit from start to finish was absolutely amazing and extremely flexible! Mo did not shy away from making something happen only weeks to spare! A hole in the wall but nothing but the best here! Suit came out better than expected and the price, very reasonable. I solute Mr. Mo and the entire establishment for making last minute deals and ultimately providing excellent customer service! If I ever move to MI from FL this will be one and only decision! Thank you guys for everything!

Eureka and Nora are representing this company so well. They two have style product knowledge and…read morevery wholesome hospitality thats makes you feel at home. God bless this company and God bless its employees

Horrific, terrifying nightmare, outrageous, annoying customer service! Those employees were…read moreextremely nasty to us and didn't do their job! There is no way I would recommend anyone come here to put up with those unprofessional and rude employees, not this store owner! error suits didn't always get it all right for gentlemen 3ho needed one to wear for a wedding or formal occasion event to attend it shouldn't have been happened for Disasterous experience! all gentl deserve to be comfortable and happy with their suit!

I cannot say enough about how helpful Felicia from the first floor womens clothing was. She went…read moreout of her way to help my mother find the perfect gift. Felicia was professional, patient and very kind! She even called another Macy's to find a size my mom was looking for. Let's face it, finding helpful customer service is difficult in a lot of retail stores these days. However, this store has a wonderful employee! If anyone needs assistance at the Twelve Oaks Macy's, look for Felicia for amazing customer service!

The last time I was here with my husband back in October 2016 to pick up my final dress for a…read morewedding, we strolled around while we were in town. The customer service workers were extremely rude and unprofessional, made a big mess without following up on what we picked. The dress was beautiful but the material wasn't the best! My parents came with us to recheck something; nothing else was available. No one deserves to get disrespected or be mistreated like an animal! Everything turned out downhill from this shore! Nothing else to describe more!

Boot barn is a pretty decent store with a lot of nice selection of outdoor and western clothing…read more The people that work there were very nice and the young lady who helped me was super helpful although she was just a tiny bit over the top with some of the dialogue and push pushing for the sale. But not so much that it annoyed me. I went in looking for my first quality hat, and she worked very hard to try to find one in the price range that I was looking for in a style that worked for me. Once I made my choice, she was able to shake the hat pretty well to fit what I was looking for. I'll absolutely go back.

Yeehaw!!!!!!!!!! I finally made it out to the Boot Barn! Hanging out in horse country will…read morecertainly take a city girl and turn her into country! Lol I needed some country gear ASAP...because I have a special concert to attend and I need some boots and wanted to find the perfect pair. If you're new to the boot game, trust me it's a process to find the right pair. I was greeted by an amazing young lady who took the time to show me the ropes. This store is HUGE!!!!! I couldn't believe the selection of boots and clothing. Believe it or not, I found two pair and every cowgirl needs a few pairs....right?!!! Luckily for me these boots were a gift because they most certainly are not cheap, but they sure are cute! Now time to break them in with some line dancing! Hahaa

This is the Nordstrom Rack across from Twelve Oaks. It's a decent size store. The store was very…read moreneat and tidy. The Nordstrom Racks back home are a bit messier. They had some pretty nice clothing. What I loved most was their huge shoe section. I saw a pair of sneakers that I really wanted, but there was no room in the suitcase. The hubby purchased some soap to use while we were there. They had a lot of bath items and cosmetics.

It's definitely a location where a lot of stuff is out of order and seems just thrown together, but…read moreon some rare occasions, you'll find some great bargains. The service is great and typically smooth sailing, but can be some issues with sale items not ringing up properly. Wish they would rotate out old items and replace them with others more often.

This place is a little confusing if you get sent here by Apple maps if you were looking for the…read morelocal Tod's Wearhouse. Apparently, they are related although this one is not for retail but you can register for membership. We did that and then my son and I did some shopping for him with the helpful of a salesperson. My son had just graduated and needed suits for his new job. We purchased two suits which had to be specially tailored for his weightlifting body (narrow waist, thicker thighs). There is a tailor on the lower level who can special tailoring for purchases made here. We ended up with two suits, shirts, ties, belt, shoes, and socks for much less than $2,000. I was very pleased and my son was very happy. When we came back to try out the tailoring, my son said it was the first pair of dress pants that actually felt comfortable for him and fit perfectly.

Salesmen will guide you through a wide variety of selections. Great selection of everything from…read moretuxedoes to Robert Graham shirts!

This is a great store backed up by an awesome website…read more Their stock is always changing so it's fun to stop in and check it out. I'm a sucker for a deal so I always cruise the clearance racks and look for name brands. I found a great deal on a Mountain Hardwear down jacket in January. Today I picked up some $80 Coleman flannel lined pants for only $10... these will be amazing on chilly evenings when we are out camping. BUT THE BEST DEAL OF ALL is that you can buy things online (free shipping over $99) and then return to the store if the items don't fit! Or if you just don't like them. This way you don't have to pay shipping to return them. (And you can cruise the clearance aisles again) I've totally updated my snowboarding gear this year thru Sierra and saved 60-80%. All top of the line name-brand items too. They also have pet supplies and other outdoor gear.

Compared to other locations I've been to; this one seems to get the bottom of the barrel apparel…read moreand based on shoe size, has terrible inventory. Other locations are significantly better at inventory mgt.

My review is primarily for the shoe department, but I like this store a lot overall…read more I had an exchange for an item that is not sold in stores. I anticipated having to return the shoes and buy them again online, but the sales associate swiftly explained that she could do a full exchange and have the correct size sent to me without me having to lift a finger (or charge my card again! Yay) The whole process was done in 3 minutes, and the new shoes are already on their way. I wish the fragrance department carried more brands (le labo, Diptyque, more products from the nue co), but there's also lots to peruse in that section as it is. Friendly and prompt service make this a great shopping experience.

Going downhill fast! Very disappointing trip to Nordstrom yesterday. After purchasing a dress on…read moreclearance from the juniors department, I realized they had left the plastic piece on the dress that can only be removed by the store. The second floor had next to no one available anywhere. I went to the juniors department, where I had purchased the dress, and was met with an associate who was on a personal call, and then very curtly told me that she "could not help" because she was now clocking out after concluding her personal phone call on her cell phone. I had to wait for her to wrap up her personal call before she shared her message of not being able to help with me. She then sent me to the other side of the store and said they were plenty of registers open. Well, not exactly. I did come across a nice associate, who was apparently in training, but she, too could not help me. She left to try to find someone who could help me. Another employee in training explained to me that it was not the employee in training's fault that she couldn't help me. I explained that I understood that and was then met with yet another Nordstrom employee, who appeared confused about my request. He, too, was going to get someone, or he said I could go to Customer Service. I decided to go to Customer Service where I asked if they could remove the plastic piece, and if she could check if there was another size in the dress as the original was slightly too big. While she was explaining to me that it was sold out, she actually opened up a piece of candy in front of me and started eating it. At this point, I said, I just wanted to return the dress altogether. All of this hassle for a one item return. Add to that, the reason I even went back was because they had left the large plastic piece (theft deterrent) on the dress. it was such a lackluster and disappointing visit to the store. I actually prefer Macy's at this point as they have far more help on the floor and they have a better energy in their store. The energy inside of Nordstrom was flat, and no one seemed excited or happy to be performing their job. Very disappointing experience. Based on this experience, I have decided that I am no longer a Nordstrom shopper.

Horrible Santa Reservation System - Children Left Disappointed…read more I prepaid and made reservations for a 2:30 PM visit with Santa today at Twelve Oaks Mall for my 8-year-old daughter and her friend. When we arrived there were two lines--one for reservations and one for walk-ups--but absolutely no organization whatsoever. No one was actually checking reservation times, so people with later time slots could have easily been standing ahead of us in line for all we know. We stood in the "reservation" line for 25 minutes with zero movement, and when we finally asked, the manager told us they were still on 1:30 PM appointments and were not actually checking appointment times until you got to the front of the line- not sure what good that does. She even admitted things were not set up correctly and things were not running smoothly, but had no explanation as to why no one was checking times when putting people in line. We unfortunately had to leave because we had already waited with no progress and two disappointed little girls who didn't even get to see Santa. And after all that, they told me no refund was possible even though they clearly weren't honoring the reservation time I paid for. Very poor organization, very disappointing for kids, and extremely unprofessional to take payment up front without providing what was purchased. I really hope management sees this, because this was NOT at all the magical Santa experience we paid for. I would absolutely not recommend booking here based on today's experience.

One of the Best malls I have been in the area. I was there on a Sunday and it was packed. The lot…read morewas full. There were no empty stores. It's a beautiful store with great shops and nice mix of people for people watching. I didn't buy anything but I will be back for sure.