If I could give 0 starts I definitely would! The customer service is piss poor horrible…read more I am writing to formally file a complaint against Bath & Body Works regarding both an in-store experience and unresolved customer service issues that followed. On March 29, 2026, I visited the Bath & Body Works location at 43151-B Crescent Blvd, Novi, MI 48375 to redeem a coupon valid for any item up to $18.95. I attempted to apply it toward a teacher gift box priced at $19.95, fully expecting to pay the difference, as I have done at other locations. However, the cashier whose name badge was intentionally covered, treated me with clear disrespect and refused to honor the coupon correctly. She spoke in a rude and dismissive tone, argued unnecessarily, and ultimately pressured me into selecting a lower-value item I did not want. The interaction ended with her aggressively tossing my receipt into the bag and responding sarcastically. Immediately after, I contacted customer service and was informed that I was correct in my understanding of the coupon policy. I was issued a $20.00 gift card as resolution. Unfortunately, when I attempted to use the gift card, it disappeared from my account and later showed as "already redeemed," despite never being used. I contacted customer service again on March 31, 2026, and was told the issue would be escalated with a 3-5 business day response window. After receiving no follow-up, I called again on April 4, 2026, requesting a manager. After some resistance, I finally spoke to one, who repeated the same delay timeline and offered a 20% discount code, which did not resolve the issue. As of today, I have still not received any replacement gift card, nor any communication regarding my case. This entire experience from the unacceptable in-store behavior to the lack of resolution and repeated delays. Reflects a serious breakdown in customer service standards. As a manager myself, I find this level of unprofessionalism deeply concerning. I am requesting the following: * A replacement of the $20.00 gift card that was never used * An additional $10.00 compensation for the inconvenience and time spent resolving this issue * A review of employee conduct at this location, including enforcement of proper identification and customer service standards * Improvements to Bath & Body Works' escalation process, particularly eliminating unnecessary delays when simple resolutions are possible I appreciate your time and attention to this matter and look forward to a prompt resolution. This issue has also been reported to the Better Business Bureau.

This store is always very organized and smells so good! The employees and manager of this store are…read moreso sweet and kind. They really do help you with whatever you are looking for and always try to find ways for you to save on your total purchases! Also I am a little biased because I work here myself part time! Did you know the company gives its employees a huge discount when you work here of 40% off! Then once a month they give you 50% off on usually the last Friday of the month. Which is really unheard of as far as employee discounts go! It's a really fun company to work for. They also give you seasonal free product on occasion just to try out yourself! That way you can help promote new product! Also when we help you, we are truly helping you, we don't get commission from it! We enjoy customers and making sure they totally happy and satisfied with whatever they are buying here! Right now they are hiring for the Holidays! The candles here are just amazing! I have been only buying their candles for years because it is the only candle that guests or yourself can smell when you walk into your home! The ladies that work here are so patient and helpful when it comes to training too! I can't say enough about how wonderful and caring these ladies are! Come shop or join the team or do both! You won't regret it!

I enjoyed this Hot Topic and it had so much Demon Slayer merchandise from hats, shirts to socks…read more This store had so many Demon Slayer shirts, and they were all cool! And there was a Shenitsu zipped up hoodie that was so cool. I'd highly recommend checking out this store especially if you're a manga or anime fan.

I like coming to this Hot Topic location. If you love niche pop culture entertainment, especially…read moreanimation, this store gives you access to a lot of clothing and accessories to let your fandom shine. I came here for some Studio Ghibli magic and found a nice rack with cuteness. I also came looking for Sailor Moon items but only found one t-shirt. So the themed items come in waves of popularity, so if it is "off-season" for your favorite show or pop media, you may not find too many items. Still there is a lot of choose from packed in a really small space. Rent is high, so having a small space if usually ideal, but perhaps it has limited the amount of clothing available. In the past, Hot Topic had a lot more actual clothing, like retro dresses and fun sweaters, now that space has been downsized to a tiny spot on a back wall. I wish they would bring back more clothing. I also hear the company has trouble with licensing, which has led to a decrease in available products. Which is disappointing. Still, shopping here is fun. They have more than clothing, they have blind bags, fun candy, and still some unique finds. The individuals working here are always friendly, and usually go out of their way to assist you. I have always had wonderfully positive experiences. The sales are good too. If you shop smart you rarely have to pay full price and their clearance racks (usually located in the far back of the store) can get you some buy one get one free bargains. Always know your prices though, the register was not ringing up all of the sale items correctly, but the cashier was friendly and patient, and fixed the errors. We got socks buy two get one free, buy one T get one half off, $5 shorts, and $10 tanks, not too shabby! Time for me to stock up on the holiday gifts!!!

Bought a brown and black Copeland boots. They are my husband's favorite boots…read more Super comfy, fits nicely, wears well and are durable too. Service is always good here.

It's always a great experience to shop at this store. My husband hates shopping in general but…read moreCharlie at the Johnston and Murphy store in Twelve Oaks Mall is always very accommodating, personable and helpful. They have a great selection and the service is top notch, which is hard to find in retail anymore. Highly recommend this store, and be sure to ask for Charlie!

I love Crocs. I shop them at home and online all the time. I was happy to see their stores when I'm…read morevisiting. This store is average size, but they had a lot of inventory. The stores back home are always crowded. This one was kind of empty, but very tidy. My favorites are when they have collabs. I have the pink Hello Kitty ones that came out last year. This year they have the red Hello Kitty ones. I was so tempted to buy it. I also wanted the Star Wars Grogu ones. Sheesh! I should just buy them all, lol.

Good store good stuff but over priced in my opinion. Croc needs more stores had to drive over 50…read moremiles to get theses shoes.

I thought oh wow, another discount clothing store. Well I felt like this one was a little different…read moreand maybe it's because it was new. My first comment is the only negative I have to say and it's that the aisles seem really narrow so it's hard to walk down the aisle with a cart when there's another person there or even walk by someone in an aisle. I found some great deals on shoes and work clothes. They had a lot of different brands which made me happy because I feel like similar stores carry the same exact brands and don't have a lot of variety. The employees I interacted with were very friendly. They do have some home goods, but it's very small area. I found a tea kettle with a mesh strainer in it so I could put my tea right into the kettle and it was such a good price. I was very excited. It was very clean and well organized. I hope it stays that way!

is so poorly managed. It's ridiculous. The line is 15 people deep. They have one cashier and then…read more a half dozen other staff members aimlessly wandering around the floor. The cashier never calla for help and takes a phone call instead of helping the people in line. terrible store management.

This is a good location! They typically have a nice variety of shoes and accessories. I like the…read morestock they select on a regular basis. Now, for the holidays, they have a really adorable selection. They have a good stock of Ugg and Koolabura boots, some new ones I have never seen. They have ample Doc Marten boots and other similar products. They have the most adorable cozy slipper socks with popular characters like Spongbob and Baby Yoda. It was very hard not to overbuy since this season has so many great finds. My only disappointment on this trip was the lack of variety of Hunter boot products. I often find some fun colors and varieties, but since I shop DSW on a regular basis, I never know what will be in stock next time.

Located on the lower level of twelve oaks mall near the center area. This store carries a variety…read moreof luggage and leather goods. They also carry belts, accessories, wallets, jackets. I purchased a cute cross body for travel and every day wear. Good place for a selection for holiday gifts.

Very friendly and informative sales staff. Great variety of products. I found exactly what I needed.read more

Decided to stop in since we were driving my Howell. Luckily…read moreit was one of the few stores without a line outside to get inside. Definitely smaller than a normal WHBM, but it worked. I found a cute knitted silver top with capped sleeves, white and powder pink sweater or cardigan with their signature silver buttons and a nice mid sleeve slim fitted lavender shirt. They at least had the dressing rooms open to try in items. Returns back in 60 days, that's not bad.