My mom 78, bought 160 bucks worth of items, paid cash. The receipt states refunds within 14 days. I…read morewent for a refund. All tags were on the items, was told I could not get a refund, store credit only, as they were gifts?? What??? I then said, she paid cash, was told, well, we don't have cash in the store. Here is the receipt. I was told by Diane (that sold her the items) that she did not recall the purchase and obviously did not mention a gift receipt. Crappy store policy not to honor their return policy. The owner did come out and state, only an exchange. Horrible policy! The sales gal was trying to help me and make conversation, and was nice. I was also told, wow, we usually do not do exchanges. If you are a small business owner, honor your policies.

Very poor return policy. To return 2 pieces of clothing with tags still intact and well within…read moretheir strict, and quite frankly unreasonable (compared to most other stores) 14-day return policy, the clerks hemmed and hawed, inspecting the clothing, and going back and forth to someone in the back presumably in charge to find out if I can return the clothing. They were VERY hesitant and acted cold as though doing ME a favor. I was told I can be granted an exchange. I asked why I could not receive a refund and was told they didn't know why. So I asked for a store credit as I was pressed for time - then again the clerk went back to the nameless, faceless person in the back who had to grant permission for a store credit (yes, really). I do not recommend any merchant who does not take care of their customers when a purchase doesn't work out.

Great selection of band TShirts and extremely friendly staff! Highly recommend a stop in!read more

Cool little store in downtown South Lyon contains unique gifts and clothing for men, women and…read moreteens. Tons of band t-shirts, high end jeans, cute dresses, and rock-like apparel.

Staff didn't greet or make eye contact with me when entering the store though they did greet the…read moreparty entering behind me. Collectable pins are available for trading. Merchandise ranges from clothing to Funko to pins. Atmosphere is dimmer in lighting but it is in alignment with store's aesthetic. Visibility isn't hindered and this seems intentional which is a nice contrast to the mall's bright lights. Pricing is on par for the upscale vibe that 12 Oaks has become. The pop culture variety was enjoyable to peruse - Totoro, Sanrio, Howl's Moving Castle, Disney, etc.

Hands down BEST STORE EVER love the staff!!! They checked for wrapped versions of bags and helped…read moreme search for something specific & made sure I was signed up to receive rewards for my purchase!!! The clearance section is buy one get one free-best deals around!!!

Great location tones of great items, staff friendly. Prices are decent however if there is no price…read morethey will not sell it! No point in calling a manager they will just point at a sign. Completely ruined my entire trip because who is to say the item will be there another time. This is an issue that needs to be resolved idk if they make the item $5 $12 whatever. No retail store would allow this so try to compromise something.

I love value world!!! They are always adding new inventory and have a great selection.read more

Great location, mix of secondhand and new clothes, decent prices, but staff isn't the friendliest.read more

They have terrific value and an incredibly large selection for recycled clothing. Their staff is…read moregreat, very accommodating and friendly, especially Hayden.

This store strikes me as a place where you could find a unique gift of clothing for a very…read moreparticular type of woman. Perhaps a professor or academic of some sort who is also a mother? Perhaps a slightly up-scale psychologist, counselor or social worker? Perhaps a woman who likes linen dresses in the summer, and likes interesting (but not fussy) clothing? In any of these cases, I'm picturing the ideal customer as between the age of 35 and 70. My mom falls somewhat into this category, and so I can see myself returning here to find something for her. The prices are a bit high, but honestly fairly reasonable when you look more carefully at the quality construction of the clothing and the more unique cuts/styles on offer. Ther's also a good selection of jewelry and some accessories -- hats, rather nice scarves, as well. So, even though it's not a place I would regularly pick up anything for myself -- it could be just the ticket for finding a special jacket, sweater, or accessory for a gift.

I'm liking their merchandise more and more! They have just the right combination of off-beat with…read moreuseful, wearable items. And good socks! To the person who asked about the socks: CWorks sells a very colorful, imaginative brand of socks called Ozone. Sock patterns are floral, geometric, or fanciful, the socks are made in many colors, and the store gets new styles in frequently. The socks also seem to wear well so they are worth the high price (compared to socks from Target).

Went to this location because the one near me was closed. I was really disappointed in the staff…read morethere. I was asking questions and for advice with little help. Love the clothes. It's nice to see a trendy store that is aimed at larger bodies. You'll see that a lot of the clothes are the same season to season just with different designs. Shop the clearance rack if you can. That's where you get all of the amazing deals!

Love this hip store. It's not a plus size store with matronly clothes that fit you but you really…read morenever want to wear. It's fresh, stylish, and very fun to shop. I always get compliments on clothes and shoes from here. Torrid makes very well-fitting pants and jeans - They are my favorite store to shop for these! If you are a bigger girl, they know your body. Swim styles are figure conscious and beautiful. I get the feeling the designers aren't doing their time in the plus-size minor league until they can "advance" to smaller sizes. The clothes feel like the designers know what is flattering to larger sizes and have fun with fashion. For some styles online, they will model an item with THREE different size models so you have a pretty good idea of how it will look on you. Brilliant. You'll find cute wide sandals and boots for wide calves -hallelujah! - and of much better style and quality than other stores I've shopped for similar items. I tend to wear my shoes from here often. Really cute. Their footwear is all wide, but can also run inconsistently large. I usually need a half size smaller here than in other shoe stores, so make sure to check reviews if you should size down. If you order online IN STORE with the cashier they will exchange the order for a larger/smaller size if they don't fit right when they arrive. I think if you order clearance items on your own there are no exchanges, so that's a definite advantage of in-store shopping. Staff is kind and helpful. They will bring you sizes when you are trying on and really care about what you are looking to find and your experience. They get a limited number of some items in store... Certain cute items seem to sell out in middle sizes in-store quickly. If they don't have your size they will look online and combine the order w your in store purchase so you can get the best sale values. Online they have short and extra short for some pants, which is really nice. Prices can be a little high for quality on some items, but shop the promos and you'll do great. Here's a bonus: They have fans in each fitting room so you don't get hot! Wow, I really love you, Torrid. You keep that killer fashion up!!

The most beautiful pieces of clothing I own are probably from Anthropologie. Generally on the more…read moreexpensive end (but it is definitely worth it for unique/stunning/high quality things you'll love well), but I've also gotten a couple things I absolutely love in a good sale. I've really liked that sometimes when I start a fitting room, I'll find additional things I hadn't picked out myself in the room as recommendations based on the other items I picked and if we talk about what I'm looking for. Got an amazing dress to wear as a wedding guest that was heavily on sale and perfectly my size this way once. I don't think it was even out on racks. Also love their beautiful home goods. Also on the pricier end but don't sleep on the sale section. Just got an absolutely adorable serving dish and plate set for a great price. This location is in a nice plaza with a lot of other retail and dining options. Parking lot is always a little crazy but there's the additional space kind of behind the store (next to it technically) if the main lot out front is full.

The 40% sign was up in the sale room. Good news I thought until the rude employee told me that the…read moresale was over. Since the sign was there I think the store should have honored it. I was prepared to buy alot of items.!! I put everything back. I then we to TJ Maxx and purchased look alikes (same quality) but for less money!