Would have rated a zero, but you can't. Very unprofessional and don't show up for appointments. Had used them in the past, but they didn't show up on time. I decided to give them another chance. This time I just wanted to have my tree cut, but had to go through the website and get another estimate on what they already know. Wasted the entire day waiting for an estimate, but no one shows up. You can't call the office because no one wants to answer the phone. You try to call David Torres and he doesn't return your call. Anyone who wants the royal runaround and waste your time, use these guys. I want to warn others so they don't make the same mistake. Other Tree Services out there are begging for our business. I suggest that we use them! Ripped their business card up into a million pieces and buried it in the back yard hoping it would fertilize my flowers. read more

Excellent service from initial estimate, to the service agreement, to the work performance. We had a 75 foot mexican palm tree removed. There was a deck built around the tree. They left the deck in the same condition as before their work. They even did extra work using a hand pick to take the trunk below the deck line. Impressive. They removed a dead olive tree, avoiding damage to any of the other foliage around the tree. They shaped our sycamore tree. They are artisans and take pride in their work. The price was very reasonable. They were personable and professional workers. Their clean-up was meticulous. I recommend Torres Tree Service without hesitation. Darrell B. Laguna Niguel, CA read more

This is the third time we've used Torres Trees and I was very happy with their work. My appt got rescheduled once but all was smooth after that. Luis and his crew were just great! He really took the time to listen to how I wanted our trees trimmed. ( It makes me so sad when I see these butchering jobs around the neighborhood...stumpy branches with a few leaves hanging on. ) Our trees were trimmed beautifully...thinned out and natural looking. read more

Made 2 attempts to schedule appointments for quotes but both times were no shows. David didn't even bother to call back, I called multiple times and emailed but I heard nothing. The office lady did call back in the afternoon of the first no show to reschedule and told me David's dad was ill. Ok, understandable so I rescheduled to next morning at 8:30am. Later on that night I had to run a family member to ER and didn't get home until 4am but I managed to set my alarm to get up at 8am for the appointment. Yes, you guessed it; he didn't show. I called the office and left a message but this time no one even bother to call back. Till this day I haven't heard from anyone from Torres. I don't think they valued people's time and probably have way too much business than they can handle so they really don't need your business. I don't care how cheap they are or how good they are but if they are not professional enough, you are better off taking your business elsewhere. By the way, I am a returned customer. They first job they did for me was a big job ($3500+) and that was a good experience. The second one was a smaller job and they canceled and rescheduled me the morning of the job and that was crummy. This 3rd time was a complete disappointment. Couldn't even get them to come out for quotes. read more

My wife found Torres Tree Service here on Yelp. After reading a few reviews we decided to give them a call. From the moment we first talk to them till the time the work was complete, everyone we dealt with were professional and courteous. We had the tall tree in our back yard cut down to the stump and the tree in the front completely removed. They even planted our new tree for us with no extra charge. The whole job took only half a day which impressed me. read more

We actually got three quotes for tree services. We picked this one because it was priced right and they were very professional. David Torres came out to give us a quote. He was very knowledgeable about the trees we were interested in cutting down (ornamental pear tree and 3 silver dollar eucalyptus trees). I asked and they provided proof of insurance and license. He was very responsive whether it was by email or on the phone. The pear tree had already come down by itself so that was easy to take care of. But the eucalyptus trees were tall and it took more effort to completely cut it to the ground. Because they were on a slope and there was not much room in our yard to take out the root system they had to cut it as close to the ground as possible and put poison in the root system. Eventually the tree will crack and die. These trees are out-of-control and always dropping annoying leaves. Last year during the winds, branches would keep falling off the trees. They took great care to cut the trees in sections and pull the trees by rope so that debris would not go into the neighbors' yard as much as possible. When a couple of the sprinklers were broken they replaced them for us. We had 5 guys working on our trees. They were quick and efficient. They came early and finished at least an hour less than Mr. Torres quotes. read more

From the very beginning, it was an easy transaction. I liked that they could do an estimate from a photo. They ended up doing 4 more trees on the street and everyone is extremely pleased with their work. On time, friendly and professional. They removed a 50ft palm right next to my house without incident. Qouting process very professional and they are fully insured. This was very important to me and they provided Ins Cert without even asking for it. Great job and would recommend. read more

The order of events went like this: On Wednesday, I called the number listed on this page, and immediately got scheduled for a consultation within two hours. David met me promptly at noon that day, and we went over the yard to the two trees that I needed removed. He definitely knew his stuff, and quoted me about half the price of anyone else over the phone... and these were HUGE Mexican palm trees that I had to remove before the fire department started fining me. At this point he scheduled me for the earliest time slot during the following week, and I left my gate open for the crew that day so they could do the cutting while I was away at work. I came back, and found that they did an excellent job, even filling in the hole with some nice mulch to make it look nice, and the area was left very clean. As for the fire department, he was able to immediately send me a note of intent that I forwarded to the fire department, thus making sure that I was not going to get inspected before the day the tree would be cut. That alone saved me a lot of hassle. I recommend these guys to anyone looking for dependable, reasonably priced tree cutting service in the Orange County area. Definitely will be recommending them to any neighbors in the area. read more

How does Torres Tree Service consistently earn their five stars on Yelp? For me, it wasn't just the lightning-fast response for estimates and friendly and professional consultation, but the quality and efficiency of their work at an estimate below the competition. These guys are the real deal, and the best value I could have found. When the unrelenting sprawl of the English ivy on the side of yard overtook two trees and collapsed my fence, it was time to take to the chainsaw. This was a job I never could have done myself given the extensive growth of the ivy (the ivy had become a tree itself!) and its entanglement in everything on the north side of my house. David gave me an estimate about $200 less than the other consultation I got, and he seemed to have a better knowledge of what the job would involve. In two days, the job was complete, without a single stem of ivy, protruding tree trunk, or rotting fence anywhere in sight. I was especially pleased that they removed the trunks out of the ground as I had to put up a new fence. David promptly provided me with an invoice and helped me with another job I needed lined up. This company provided highly professional service at an outstanding quality. They deserve your business! read more

Lousy Customer Service and Appointment Setting !! They need to definitely work on their customer service/ appointment setting over there, first they cancelled my 9:30 am appointment this morning 06/13 with only a one hour notice and then called me to re-schedule at 12 noon the same day and stood me up, no call or anything ! I had to re-schedule my day for them and they blew me off without so mucas a courtesy phone call, now that's what I call lousy service !! UPDATE: David Torres called me back after the above incident occurred and immediately made amends and made things right, the service from that point on including follow-up, scheduling and actually doing the job itself was impeccable, my experience turned around so well that I am moving Torres Tree service to a 5 star rating ! Thank-you for the great turnaround David !! read more

The Torres Crew were a Very good team. I worked for a tree guy in Northern California for 7 years and I learned things from the Torres crew that were awesome. And they did a great job until... The stump grinding. I think they did a not first-class job grinding the stumps. And the cleanup was terrible even after they came out the second time to clean up. The whole purpose of having a tree company do it is it is supposed to look like there was nobody there after they have left. There should be no evidence that they were ever there when they are done. Other than the cleanup and not completely grinding All of the Roots the Torres guys were great. I would recommend Torres Tree Service but do not pay them until you are satisfied with the cleanup. read more

Prompt service, great work and very fair pricing. Doesn't get much better. I emailed a couple photos of the work to be done and David called with what I felt was a reasonable estimate. Since our regular tree trimmer seemed to have vanished, I decided to have David come by for a closer look, and the estimate actually went down by a third! John did great work, fast and skilled, and they cleaned up brilliantly. We will be calling again in the fall to have them thin and trim our Chinese Elm! read more

Professional service. Came out to give me a quote and followed up on their quote. Yet they weren't pushy. Trees were trimmed nicely; guys were courteous and professional and cleaned up afterwards. Received a call from management to follow up after the job had been completed to make sure that I was satisfied and I was. Extremely easy to deal with, good service, nice people and would definitely recommend to others. Extremely professional company. read more

We have a very large Ash tree in our front yard that unfortunately crows have decided is the best hangout in the neighborhood. Every evening and morning we are greeted by their terrible screeching and cawing, in addition to the copious amounts of poop that they would leave all over the sidewalk, walkway and best of all, our cars. Not only was this incredibly disgusting (the sidewalk was turning white!), but completely annoying and a hassle for my husband who would have to hose off his car every morning (when you can't park safely on your own driveway, there is a definite problem!) I started searching Yelp to find a tree trimmer who could rescue us from this nightmare and stumbled on Torres Tree Service. I initially hesitated to call because I saw the Irvine address and didn't think that they would drive out to West LA, but I'm so glad that I did because they really are great! David came out to provide an estimate the same day that I called and out of all of the businesses I contacted Torres Tree Service was the most responsive, reasonably priced, and professional. Throughout the entire process I found David to be very honest, friendly, and easy to contact. I loved being able to either call (he actually picks up his phone!) or email if I needed to reach him. We did run into a little snag trying to set up a date to trim the tree (when you're good, you get busy), but David really tried hard to find a time that worked for both of us. I feel like most places would have told me this is all I have, take it or leave it. Not David and Torres Tree Service. We were able to trim the tree this past Monday and my family could not be happier. The team listened to our concerns, was very knowledgeable about the restrictions regarding trimming city owned trees, and everything was completed and cleaned in a timely manner. Our front lawn got a few divots from the large tree limbs coming down, but it is a very small price to pay to get rid of the bird poop! Don't hesitate to call David and Torres Tree Service. You will not be disappointed! read more

I needed 4 tall palm trees removed, and called Torres again because of my great experiences from the past. Getting an appt for an estimate was easy, and when David didn't show up on time, I called the office again and the lady (sorry didn't get your name) said she would see where he was and get back with me. She called me back in a couple of minutes to say he was driving back from San Diego and would be there shortly. David came and gave me a great estimate for the removal of the palms including the roots. He followed up his quote with an email of the contract, as well as copy of his license and insurance. All communications with David and his office has been courteous and professional, which I really appreciate. The crew, however, was fairly rude and unprofessional (maybe I just got a bad crew this time). They wouldn't remove 2 of the palm roots, covered it up with "mulch" and left the place messy. They then argued with me and called me "honey" when I pointed it out to them. Not til I called the office to complain and got the lady at the office to talk with the crew, did they do what they were supposed to. I would have knocked off 2 stars, but gave back 1 star for the lady at the office who intervened and saved the day. Overall, interactions with David and the office was great, and I would still recommend this company... however, I would HIGHLY recommend that you are present for the work, and check the crew's work before they leave to make sure that they do all they need to per your contract. read more

Contractors can be pretty hit-or-miss. I recently wanted to remove a 50 foot palm tree from my backyard so I knew that I needed to get someone to do that for me. Of the handful of contractors that I contacted, Torres stood out because: -They actually called me back -They came out to check it out very promptly (either the same day or the next day, I don't remember) -They followed up (and then some) After getting multiple quotes, I scheduled them to come out. They came, they cut the tree down, and it was gone. The scheduled time was 1:30 PM to 5:30 PM, but they were already gone by the time that I got home at 3:30 PM. On the one hand it's good that they're fast. On the other hand, I'm not even sure that they really exist since I've never met them! While I am giving them 5 stars, there are still some cons to their service. Since they're so popular, I had to book my appointment about 3 weeks in advance. Although they might have been more accommodating if I had insisted, it was still a bummer that I had to wait that long to get it finished. They were easy to deal with, the quality of their service was good, and they probably are above and beyond most contractors in terms of responsiveness. I would definitely use them again. read more

Overall, reasonable price, professional service and great after-sales service. I had a few tree service companies give me estimation of removing a 30 ft high liquid amber tree. Comparing to other companies' initial quotation, David Torres came and gave me the best quotation in the first place. Even other local tree services latter claimed they could match David's price, I still chose Torres Tree Service to do the job because of his being more honest, better review on Yelp.com and more professional service. David provided the certificate of insurance and service agreement document that made me feel confident of that they can perform what they promised and their service is insured to the damages. Their crew arrived on time, People were friendly and consulted us how exactly we would like to cut the trunks. Cutting trunks, removing the stump and grinding. They were very efficient and got the job done in 2 hours that save us so much time to enjoy the rest of our Saturday. Within a week, Darlin with Torres Tree Service contacted me. She was very nice and patient to make sure the service was performed smoothly. Bottom line, highly recommend and will find Torres Tree Service if needed in the future. read more

After getting several bids for my over 30 foot tall star pine I went with Torres Tree Service. It was super easy to schedule someone to come out (I did it on their website.) I really liked that he went over the steps and process for the removal. They not only would chop it down and grind down the stump, but go after and grind the big roots. I received a copy of the contract that night and scheduled my date. The men arrived on time and got right to work. They are very fast and professional, this is a well oiled machine. From start to finish I received excellent customer service from every person I interacted with. Cost= VERY REASONABLE! Professionalism= OUTSTANDING! End Result = STUNNING They took out so many trees that I hope to not need them in the near future, but will recommend them to everyone I know! I know they have some bad reviews, but I was impressed by the superior performance and the attention to detail. read more

Complete waste of time. They first cancelled my appointment for a quote due to rain. Then I rescheduled online and they completely stood me up. A total no show- after I took work off to be at my home for the quote. I called the office and they weren't apologetic and made up several lame excuses. Said they were busy. Avoid- don't let them waste your time like they did to me. Looks to me they have enough business. read more

Response/service is horrible. Getting a quote and actually getting the service/work done has been painful (like pulling teeth). I'm not sure if they're just busy, but I called and texted multiple times. Signed off on the service agreement (when i finally got it), scheduled a time for the work, but no one showed!!! Used them before and they were great, not sure what happened. read more

Excellent tree trimming at a very reasonable price! It took a few tries for them to come out because of emergencies they had with equipment breaking down and city contracts but I'am very glad they finally made it out and I was definitely not disappointed. Great communication with Darlene the scheduler. read more

I needed a tree trimmed and brush cleared from the side yards. I had been quoted ridiculous prices from other businesses who had left their cards at my door. I was at the point where I was just going to do it myself. I found Torres Tree Service here on Yelp and made an appointment for a quote. He was on time, wrote out the quote and we both agreed on the price and day. I wasn't there when they performed the work (primarily because we agreed on Monday and they showed up on the Friday before. Luckily, my husband was there and he said 4 guys in a truck showed up, performed the work in less than an hour and left. All in all, other than showing up on the wrong day, we were very pleased and will definitely use them again. read more

Initially had some challenges with getting someone to come out to quote. However, Dave called to apologize for the errors and made it up to me with great quote and follow up. The crew did a very nice job trimming my palm trees, they showed up on time and cleaned area completely once they were done. The Crew leader Jonathan, was very knowledgable about trees and gave me some good advice about other tree's in my yard and what was causing problems with the tree. I have used 3-4 different tree services and so far have found that Torres has been the most professional and knowledgable of the group. I highly recommend! read more

The worst. I requested a quote, thru Yelp and they responded extremely fast. We had a fully executed contract with a specific date and time. I took the day off of work and waited and they were a no show. I left several messages and emailed them and no response what so ever. I understand businesses overbook and need to reschedule but communicate with your customers. To not replay at all and we had a date specific contract. Would NOT recommend!!!! read more

Great service and pricing. Thank you David for the great work. Your workers are nice and I had a fun time watching them trim the trees. Thank you again. read more

I don't like to give a bad review but they didn't show up for an appointment that was set a month and half in advance. They also didn't respond to several voice mails and an email I sent inquiring what happened. read more

After reading a few reviews by others it seems like NOT SHOWING UP for appointment is their strong point and consistently standing customers up !! So, I am yet another victim !! I have to take special arrangement to be home for the evaluation appointment and first time, 45mins later, no show, so I called their office and been told they can't attend then we made another appointment and AGAIN, no show !! What's up with that ?! If you can't handle the business, just tell your customers you can't take their business but don't disrespect your customers by not showing up !! Your business won't last long if service level is so consistently low !!!! read more

My family and I decided to trim the trees in front of our house ourselves. It was definitely harder than we thought it would be so mad props to all tree services! Anyways, after the war with our 4 trees, we were left with a front yard completely filled with tree debris that needed to go away. We called everyone we knew. The city, close friends, friends of friends, and other professional tree services. We were receiving VERY inflated prices of $300+ for just hauling it away. We finally reached out to two services with reasonable prices of $220...Torres Tree Service and another service crew. I called both service crews after the quote to set up an appointment. While Torres got back to me within 5 minutes, I STILL haven't heard anything from the other service crew. David was very sweet and patient with me even though he was battling a fever. He made the process very easy and straightforward. The crew came on time and did a fantastic, professional job. I wish everything in life was this easy! read more

First post ever... A great tree service company. Found them on Yelp... Professional, coordinated dig alert, came out when scheduled, plenty of advance notice, pricing very good, two good sized trees in a tiny yard in Laguna Niguel, fast, no mess left behind, nothing broken or unsightly. All the neighbors keep talking about how fast and good they are, days after! Glad I found these guys - love Yelp!...thanks David I would use you again in a heartbeat! read more

I HIGHLY RECOMMEND Torres Tree Service! I found David torres through Yelp (thank you!) after the last guy I used hacked his way through my property... David came over for the quote, immediately recognized the damage, understood what I was looking for (a "lacy" look in the canopy of the trees), and returned a bid that was HALF of what I had been charged in the past. I was absolutely thrilled and scheduled the work to begin as soon as the crew was available. Fast forward a few weeks, and this team of about 7 men descended on my property on time, fully equipped, and looking like true professionals. You could tell one guy really led the others... and as it turns out, he used to work landscaping at Disney!!! It wasn't surprising, because the quality and attention to detail was exactly consistent with what you find in the park. They cut back and thinned over 13 trees on my property beautifully (including a large magnolia, multiple ficuses) and left everything cleaner when they left than it was before they arrived. I couldn't have been happier. My only advice is to book early with these guys!! They're great and typically pretty busy... for good reason. read more

They have been awesome. They are professional and do what they promise. Their prices are fair and they have never let me down. I highly recommend them. read more

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Contacted Torres and two other companies to remove the trees from my yard. After all I selected Torres due to David's professionalism when he came out and answered all the questions/request I have. The PDF invoice and on time response are also big plus. The quote was also competitive enough and fair. 5 star for this. Then, the Torres Tree Service crew come in today and remove a queen palm and bunch of ficus trees from my yard. The supposed full day work finished in half day, but the work was not very thorough. I had to check and remind to make sure things are done properly. After they left, I also discovered a pipe was broken and some of the roots are not grind very well. I had to contact David to have the crew come back out again to fix. Gladly, the crew came back and fixed the issues i had. For this part, since I had to look very carefully on the work, it just deserves a 2 or 3 stars. The cleaning job isn't as great and detail as my regular gardener but I guess it's OK since it is really not their specialty. Overall, I would give this a 3.5 if Yelp allowed it. But I rounded it up and gave it a 4 star service. read more

Great Service!! I had 4 trees trimmed. Dave came out (he was able to come in the evening after I got off work) and gave me a very resonable estimate. I scheduled the work for 2 days later in the week. Dave and his crew worked quickly and very professionally. Dave kept me in the loop making sure the trees were trimmed to my liking. The trees look wonderful. I have 2 other trees that will need trimming in a few months and I will not hesitate to call Torres Tree Service! read more

They are a very professional service. They came out to give a quote almost immediately and the quote was very reasonable compared to other quotes I had received. They honored the Yelp discount without a problem. I also do checks on who I hired and their license and insurance was in order and up to date. They had the paperwork with them, but I always do my own checks just to be sure. On the day of my service I was kept informed by the foreman and asked for my approval and input as the job progressed. They were very friendly and did a good job cleaning up after they were done. The tree look very good. I would hire them in the future when I need my trees trimmed again. read more

We called Torres Tree Service after another service's crew (Freddy's Tree Service) failed to show. They send an employee to see our trees and give us an estimate and it was clear from the beginning that they are professional and knowledgeable. After the estimate we got an e-mail with the trimming date and an invoice. The price was in the same range as the estimate we have gotten earlier from another company. The crew showed up exactly when they said they would, had all of the equipment they needed and chopped our two overgrown trees down, removed the roots. They cleaned after themselves, walked me through the whole process and several times confirmed that we were happy. They even offered to clean up at the neighbor's yard, if any branches fell there. They called afterwards to follow up. Excellent service, these guys are pros. I wish all things went so smoothly. read more

I never leave reviews but I couldn't pass up on the opportunity to praise a company that very simply delivers on every promise they make. I am a General Contractor and I bought a house a few weeks ago with a large unkempt lot. There was over growth every where you looked. Trees had to be removed (including stumps), large hedges and bushes. My yard was definitely an all day affair. I met with David, the youngest son of the Torres family. He was extremely professional and courteous. We walked through the property and I explained to him what I wanted and also left him with the understanding that when it came to tree trimming, I would trust his expertise in how much to cut. This was the firs time that I experienced knowing what I wanted the outcome of my tree trimming to look like but did not have the words to explain it and so I had to put my trust in David that they wouldn't butcher my trees. I received a line item quote the following day and called David to schedule his services. His crew (and I really mean crew because 9 guys showed up) showed up exactly on time at 7:00 a.m. looking like they were ready for battle. They had this huge stump grinding machine on a trailer, a wood chipping/shredding machine, and another huge truck for all of the debris. All of the crew members wore the Torres Tree Service shirts and looked professional. From 7:00 am until 5:00pm, these men worked their tail off. Even my wife was amazed at how hard these guys work. They worked all day and left my property clean. I couldn't be happier with David and his crew. They were worth every penny and I would recommend their services to both my clients and family and friends. read more

I was looking for a landscaping service to do some work at my townhouse. I had inherited quite a bit of overgrown plants and trees, and after doing most of the removal and cleanup myself, I got to the point where I needed some professional help to remove 2 stumps and also prune a Ficus tree that had grown out of control. I read through some of the reviews here and decided to give Torres Tree Service a try. David was very prompt when he stopped by to give me an estimate. I was impressed with his knowledge and professionalism. The Torres team that came by to perform the work were top notch. They came to my place while I was at work, did the entire job, cleaned up, and were gone before I even came home. I was very impressed with the quality of work, how quick they were in doing it, and how reasonable the price was. I was also impressed with the variety of services that they offer, it's great to find a quality service provider that has that variety. I would recommend David and his team to anyone that is interested in getting landscaping work done. As a matter of fact, I'll be having them back myself in a few months for another project I need done. read more

Don't know whats happened to this business but they have wasted my time with multiple NO SHOWS. Used them before and they were reasonably priced and did a good job. This year made THREE appointments and each one was a NO SHOW, nothing, no phone call to say they could not make it, no followup to say sorry. THIS HAPPENED THREE TIMES!. OK first one they said there was an illness in the family but I was gullible to make two more appointments and each time David was a NO SHOW. STAY AWAY from them. read more

I just want to say that I would call Torres Tree Service again without a 2nd thought! they came back and repaired our landscaping lights that I'm not even sure they broke in the first place. They did a great job with my trees and they provided great customer care and good communications at a price that no-one else could match! Thank you, thank you, thank you! read more

Very professional company! Courteous individuals that were prompt in getting our trees pruned. Excellent customer service would definitely recommend! read more

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