The light skin lady they have taking orders was so rude they should really get a better person up there that wants to be at work

Order at counter. Staff friendly and do bring food to your table. Clean, booth seating , piped in music a little too loud. Ribs were fatty with lots of waste. Sides were ok. Probably wouldn't eat here again. Too many better bbq options within a very short drive. read more

Yum fries fries they are the thick cut fries my boys like and they are usually thicker and easier to eat Yum on their sweet tea they have some really good sweet tea here and last but not least first time ordering the Elvis it's a waffle bacon peanut butter sandwich the waffle is two sides thick waffle by the way the Elvis was just added Served with smile fast friendly he even dropped some fresh fries read more

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The guy taking order was not friendly and seemed like he doesn't like his job. The sandwich had so much fat that I didn't even finish it. I will not be back. Very sad it has gone down like this. read more

This was my 1st time getting the turkey burger but it definitely wont be my last. This turkey burger was so freakin juicy and seasoned to perfection. I got it fully dressed, I initially thought I wanted a double pattie because the burgers are usually thin. The turkey burger doesn't come in double and that's because its a thick hand formed pattie. I'm in LOVE. Its better than the burger to me. I ordered my husband the double cheeseburger. Looked yummy, smelled yummy but I'm sold on the turkey. Service was fast and efficient and even though I walked in as the lobby closed they still took my order. Lobby closes at 9 but the drive though is open til 10, I believe. So, I have 2 favs now, the full rack of ribs and the turkey burger read more

Tops Bar-B-Q - Turkey burger - Southern Near Me - Memphis, Tennessee

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I am not a fan of bad reviews, it's been my mission to never write another one for several years. So here is a one star review cloaked with three stars just so I feel better about writing a shitty review. If anyone reads this, no one does really, but maybe if I can save one person from making the same mistake it will be worth breaking my own rule. I dropped in to try the new Smokehouse burger they were advertising. Order up and make the no mayo modification at the register, pay, get my cup, and grab my drink. Before I can get my whole narrow ass in the seat here they come with my food. If you know Tops burgers and how quick they make them, then you know I got old precooked food if it came this fast. Fries are cool and soggy, beans are thick, dark, and congealed, and the cheese on the burger is still cold. I flip it over to find this bitch is slathered in mayo. Nope. I can deal with the rest but won't ingest that shit. I head the counter where you can sit and stare at the assholes that work here. I stand there with my food in my hands for upwards of 5 minutes while 5 people make eye contact with me and say nothing. So I'm fully irritated at this point and start calling them out. I asked where everyone in the whole place could hear me "do you not see me standing here"? Nothing. Just a glance up and continue to do their thing. I guess the manager in the kitchen heard me and came up. This dude comes up and looks at me and says "someone will be with you in a min". Then one of the people that was in the kitchen that I had been heckling comes up front and finally speaks. At this point, no way in hell I'll eat the food these people touch after I have thrown an entire fit. I request my money back, get it and bounce out of this greasy ass place. Should have know better... Kid at the register rang it up correctly. People in the kitchen just suck. read more

Tops Bar-B-Q - Clearly says no mayo - Southern Near Me - Memphis, Tennessee

I've been a loyal customer for many years and today I'm very disappointed. First, I ordered the Family Meal for six. The website picture included baked beans. Unfortunately, it was not added in the order...which is considered false advertisement. Second, I ordered half slab ribs, the ribs was flavorful but the amount of fat and bone made the $15.99 price not worth it. I called the restaurant to complain, and was told baked beans item was discontinued and the meat product was from a new distributor. With food prices being so high I was hoping for a good meal but that didn't happen. I will no longer order food from Tops. read more

Tops Bar-B-Q - Southern Near Me - Memphis, Tennessee

So surprised at their rating. Best pulled pork we had while in Memphis. Beans were not my fav. Service was fine for fast food read more

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WOW! The service at this place is the worse I ever seen. . They put my ribs in a paper pouch or something. And they were fair and left the cold slaw off the sandwich after waiting 13 minutes. I will never go back. read more

It's just really sad how far Tops has fallen as a brand. They added a bunch of things to the menu yet can not even do a good job with the basics. Used to be you could go in and get a good bbq or hamburger at a reasonable price. Not anymore. I try one every few years hoping the new owners have woken up but sadly no. read more

Worst bbq sandwich I have had in a long time. The meat was so crunchy I didn't know what I was eating. Mr. Messick you are missed for sure. IYKYK read more

Normally I'm a big fan of Tops, as a Memphis native, their bbq was never my favorite but in my opinion they have some of the best burgers anywhere. Most anywhere you go, a DOUBLE cheeseburger implies 2 burger patties, 2 pieces of cheese, as a frequent Tops customer I know this isnt the case for their cheeseburgers. Knowing this, I very politely and explicitly asked for 2 pieces of cheese regardless of whether it costed extra or not. Then got home and, almost expectedly, unwrapped a double cheeseburger with only a single piece of cheese between the two patties.. I know its a very small thing, but whats the point in being polite and being charged extra if they're just gonna do whatever they want anyway. Is the burger ruined now? No. Am I still gonna eat it? Yes. I dont normally leave bad reviews or go out of my way to leave a review at all, and I realize its only .60 cents, but its the little things like this that drive people away, I will not return to this location again. read more

Tops Bar-B-Q - Southern Near Me - Memphis, Tennessee

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Tops on Hacks Cross, poor service, employee with attitude just for a refund.not getting what u order, manager is on the phone forever.do not recommend. read more

I like their food but OMG was the service slow tonight. Spent over 20 minutes in the drive through. I should have just bailed and went somewhere else. read more

Food is good but service is terrible, waited for my food for 20 min then the lady had to do my order again and still got it wrong and forgot my fries because they don't know how to read a screen, just irritating especially if you only have so much time on your lunch break And what kills me the most is these are the people who scream for $15 hour or more read more

Tops Bar-B-Q - ows a closeup of a toothbrush - Southern Near Me - Memphis, Tennessee

I can't believe the number of bad reviews this location is getting. I liked this place. My father, brother and I came here after going to the Memphis Zoo (and, OK, I came here a few years back). The ribs, which had Top's famous rub, were superb. I also had the baked beans, Mac & cheese and potato salad and they were excellent. And the banana pudding was the perfect capper to the meal. They also have barbecue sandwiches and burgers as well. Maybe next time. Simple atmosphere and great service; they take your order at the counter. 5 out of 5 stars. read more

Tops hands down the best and closes to home bbq!! Never disappoint A+++++ on customer service!!

I am posting due to having tried Tops brisket for the first time. And I have eaten Tops bbq pork sandwiches for quite some time. Tend to believe it's bbq pork in the South and bbq brisket in TX. The Tops chopped brisket sandwich was excellent. Now I know I can go to Tops on Poplar instead of TX to get very good brisket. read more

I like your food a lot. 5 out of 5. Service I just received, was disappointing . three out of five. However I just picked up a dry 1/2 rack of ribs that I ordered dry. At the dry thru window, I was given a paper bag with cellophane wrapped ribs inside with a container of dry rub. The problem with this is that drive thru customers are not expecting to be asked to do food prep in their car. I've ordered the same item before, so I know what I received today is NOT the usual. Not meeting a customer's expectations based on past experience is a bad idea for a business. read more

This is a taste of Memphis. The best fast burger in town. Great slow smoked pork. Perfectly salted crinkle cut fries, tasty sides. The ribs can bit hit or miss at times, but overall this place delivers. Shocked by the complaints about service and speed. My order was quick with 2 people in front of me in the drive thru. See photos. read more

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This place has a great burger and fries. Bbq is sub par and they often get orders wrong. I order bbq sandwich no slaw with double fries, I got bbq sandwich with slaw with beans and slaw as my sides. I don't think it's being managed well. With only 5 customers inside today, the staff seemed panicked to get orders out. read more

Tops Bar-B-Q - Bbq sandwich no slaw fries other double fries - Southern Near Me - Memphis, Tennessee

First time to try with my wife. Nice service. Pork and ribs were dry. Hamburger and fries were good. Casher pointed out my cup was leaking. Gave me an additional cup to hold my water. Would go back for burgers & fries. read more

This place was filthy. Ate in the dining room after the lunch crowd was gone. Trash all over the floor, food trays and garbage left all over the tables along with a spilled coke which covered part of a table, bench, and all over the floor. A person commented to an employee that walked by and she just smiled and shrugged her shoulders. Whoever manages this location seems to be doing a terrible job. read more

I've eaten here before and the food, service, and dollar value is good. The pulled (and chopped) pork BBQ shoulder sandwich is always my favorite. Maybe it's offensive to order it without fat, but that's what I do. Today I think they thought I said extra fat. Is it wrong to request "no fat"? Were they trying to teach me a lesson? Just asking, so I'll know how to order next time. read more

So the food is ok but nothing to write home about. We had brisket sandwiches but they were dry and not the best tasting. Kids pork shoulder sandwiches were good but not enough sauce. Considering the myriad of bbq restaurants I am sad to report this one would not be in the top 3 read more

Oh hell...horrible parking lot and made the mistake of thinking this was like chick fil a when they come out and take your order in line to make it even faster...20 min and locked in line after paying....damn what a waste of time. It usu is good food but damn already have a bad taste in my mouth. Close down for lunch if you can't manage it read more

Tops Bar-B-Q - New prices 5/2020 - Southern Near Me - Memphis, Tennessee

Thos is one of my favorite lunch places while at work. I can call my order in and pick up and don't miss a beat. Order always on point. The Memphis special is $5. Small sandwich,side,and a drink. Their burger are also good. read more

Tops Bar-B-Q - Southern Near Me - Memphis, Tennessee

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I had heard good things about the burgers and thought I'd give them a try. Took a good 15 minutes which was ok if they cook to order. Sadly it wasn't worth the wait. The patty was thin and rather tasteless, very underwhelming. The fries had hot and cold ones mixed together which tells me they are not cooked to order. It's really a shame, I so wanted a good burger joint on my list. read more

Absolutely the best I've had from tops in a long time and I love tops but these ladies outdid themselves and unfortunately I was a late close to closing time customer but they were still very nice and food was A+++ not my normal store but I think I will make it mine now!!!!!!!!! Thanks for your hard work and love in the food you can always taste the emotions of the cook in the food also really clean in the parking lot hard to do in memphis read more

This review is for the location in Bartlett, TN on Stage Road. Waited 20 minutes in line to order. Bad service, wrong order and a manager who refused to come to the phone when I called. This was the 2nd time I have been to this location. First time was bad also. There are too many really good bar-b-que places in Memphis to have to put up with this. Never again! read more

The food was terrible! This is the 2nd time. Baked beans taste like they were soaked in vinegar. I took my pulled pork sandwich back the first time because it was only fat meat and bones. Imagine that! The "manager" was the least bit concerned about my dissatisfaction and I went in as humble as I knew how. Never again! Save yourself some time and just go Wendy's! read more

Had an altercation over food I ordered with gal at register over wether I ordered fries or slaw. Instead of fixing order politely she immediately argued with me, stating "She has good memory and I ordered slaw". The polite and correct way to handle the situation would be to take the slaw and replace with fries since the food had not been touched by me and the cost for meal does not change. The gentleman, I assumed was the manager offered me the fries without question. I do not plan to visit the location again for lunch so long as the staff is rude. I would leave one star had not the gentleman corrected the order. read more

I hate having to write this review. I was born 2 years after Tops was born in Memphis and have alway told everyone that my favorite bbq in this bbq town is Tops. I'm gonna have to change my response. For the last couple of years I have found my sandwich to be inferior to its Tops predecessor. It was a bit smaller, it was not chopped as well, and the biggest disappointment has been with the fat in the sandwich. Today was the worst. EVERY bite I took had fat in it. I love the new look restaurants, but the product is not worth eating. read more

So delicious! We appreciated the great outdoor seating, 5 star service & you can't forget to mention the DELICIOUS FOOD! Between our group we had brisket, pork shoulder, ribs & a turkey burger. Plates were licked clean! We came in multiple vehicles and even a 12 passenger van and found parking easy and accessible. We had a large group and Johnny Lee was so friendly and helpful. Thanks Tops, we will be back soon! read more

2 bbq plates ordered may 1 2023 at 6 pm; opened at home looked like shredded cardboard, tasted like shredded cardboard.into the garbage can worst bbq i have ever seen and tasted . lots of good memphis bbq but not here.larry m. 1 star for the beans. read more

They took old day old French fries and dropped them in hot grease and re-heated them. The fries were dark in color and rubbery and flavorless. They were awful. Top's barbecue should be ashamed. I won't ever stop there again. read more

I was getting my car serviced nearby this place. I walked in. The burger had good flavor and was juicy. I went with the double cheeseburger. I also added a half slab of ribs. I liked the lack of sauce. I was able to taste the meat and the smoke. Overall it was a pleasant meal. I recommend giving this place a try. read more

The food was good for fast food bbq. The Mac and cheese had good flavor and wasn't chalky. The brisket sandwich was good, but it comes with coleslaw, which I don't normally eat. It was still good though. Small portions for the money. read more

OMG!!! It doesn't matter if you do drive through, walk in or order online they can't get NOTHING RIGHT!!!! Believe me... I've tried all three options to order. I WILL NEVER DOT THEIR DOOR AGAIN!!! I could only post this review if I gave it a star. LOSERS DON'T DESERVE A STAR!! read more

It's a dive for sure! Do NOT order the brisket, it tastes exactly like the jumbo BBQ sandwich. Not worth the extra several dollars. The crinkle cut fries are good and who doesn't love a restaurant with dill pickle chip bags. Lol read more