They use bait and switch methods to sell pet foods. They push customers to brands only they sell or that are difficult to find elsewhere and tell half truth stories about ingredients and food labeling to make their recommendations. Talk to a veterinarian who understands pet food labeling laws and ingredients to get an unbiased opinion. Make sure the veterinarian has advanced training in pet food labeling and ingrediants since they get limited training on specifics in vet school. read more

Best pet food store in Austin. Customer service exists here! My husband bought the wrong cat food that our cat would not eat. They let us bring it back for an exchange and donated our open pet food. No one does this. I went to another location as well (183) and they were so friendly and helpful too. Customer for life. read more

Tomlinson's - Our cat Indie - Pet Stores Near Me - Austin, Texas

Kindest staff ever!!! They are the best. They are super helpful with what to get and knowledgeable about the stuff they sell. Everything in the store is quality stuff too!! read more

Wonderful place. Helps with promoting adoptions and has any kind of pet food we need. Thank you, Tomlinson's!!

Tomlinson's has it all and I can wash my dog is a clean tub. Plus the people that work there love our furry friends.

First off - they are tucked in the back of the lot behind the Starbucks! I had to call given that Google Maps only got me so far. I had to come in for the No Hide bones I knew they carried but it was so clean and well organized, I decided to grab a bag of dog food while I was at it! Staff was lovely, carried my bag around and out for me and made sure I got my "check-in" gift of 1lb of treats and told me about their awesome rewards program. If you're looking for quality ingredients and great customer service, I definitely recommend! read more

Tomlinson's is a locally-owned feed supply store for pets and their owners. The now 60-year-old store was once a chick hatchery, then a livestock feed store (including poultry), then a wholesale bird store, then gradually a pet supplies and retail outlet - what it is today. I enjoyed the Tomlinson's "feel" - pleasant, friendly, Austin. I was impressed with the amount of stock dedicated to gerbils, hamsters and others in the rodent family. That's something you don't necessarily see all too often anymore. I also was thoroughly amused as I perused their selection of dog sweaters and bandannas...they rival Bark N Purr when it comes to fashion for your fur balls and felines. They also have a respectable supply of pet beds in varying shapes, styles and colors (although you'll pay a pretty penny for these.) Other than the aforementioned, they've got stuff for birds, fish, reptiles and "small animals". This particular store in Westbank Market on Bee Caves is tucked into the very corner of the shopping center and is hard to see at first glance. The staff is friendly and the supply is sufficient, but I was quite disappointed with their merchandise when it came to cat food and cat litter. Poor selection here. Other than my cat supply complaint, I support Tomlinson's and encourage you to check one out (four stores total). They offer a nice alternative to the more sterile Petco or Petsmart. However, a warning for those who take their dogs with them everywhere...they are more strict about bringing your pets indoors than a Petco will be. Tomlinson's is pretty terrific. read more

Tomlinson's - Pet Stores Near Me - Austin, Texas

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First of all, shop local! Tomlinson's looks like a high end pet store with overpriced stuff. Don't be fooled. They have significantly higher quality food than you'll ever find at the grocery, and you can afford it. 20 pound bag of dog food for $25-ish is a pretty good deal in my book, especially when the dog obviously likes it more than the $16 10 pound bag I had been buying at the HEB. They have a ton of treats, toys, leads, collars, harnesses. I looked for a poop scoop the other day and it didn't jump out at me. I wasn't looking that hard, and surely they had a small selection hidden somewhere. That will be the only disappointment is the selection. Food and treats, they have a lot. But when I went to buy a no-pull harness for the dog, it was one color, one brand, and one of the size I needed. Still didn't overpay though. read more

This is the only place I go to to get my dog's food, pet's treat's, leashes and doggy toys! They are so sweet, they know you by name and and use the keep Austin local card. They saved my one our dogs about 4 years ago because we were serving her science diet and that is when we learned about by products and dogs cannot digest corn. Before I had walked into the store, we had been told she would live for another few weeks, she ended up living for another five years! read more

Tomlinson's - A happy customer - Pet Stores Near Me - Austin, Texas

As I am writing this, the home dog is going to town on a beef knuckle I had bought earlier today. I like that this place carriers a wide variety of high quality pet food products rather than a hodgepodge mix of the good and the bad that you can find in one of the big box stores. This place gives off a boutique-ish vibe without the inflated prices. The merch is like...Whole Foods for dogs. The attendant was really helpful in terms of health advice and the variety of bones is insane! Dog is happily distracted. read more

Tomlinson's - Zora's 1st beef knuckle - Pet Stores Near Me - Austin, Texas

Please boycott this store. They sell LIVE animals! I walked in there and they had bunnies, a pot belly pig that they were selling. The poor pig was infested with fleas and nobody there CARED to get the pig some help. It's disgusting. Please don't do business with places that SELL live animals. I would have given them a zero but due to this system I have to give them one. :( read more

This places makes me a better mother.. to my pup. I feed him well, I gift him well, and occasionally, to my husband's horror, dress him well. Thanks to Tomlinson's stellar service, great variety of products, and dog food prices (if you buy regularly and get their membership - so worth it, especially for the good stuff like Orijen). A nice bonus is if your purchase is over $10, and you remember to check into Yelp, you get a free pound of dog treats. Treats that look yummy enough for human consumption. Go take a peek and tell me you're not thinking the same thing. Tip#1: Check into Yelp to get free bag of treats Tip#2: If your bag of dog food is too heavy they will carry it out for you - so nice! Tip#3: Get their membership to get discounts on products - if you buy dog food from them you will get your money back in no time. read more

This place rocks! It has all I need for my small backyard flock and my two kitties. While I'm there to pick up cat food or feed, scratch,corn,oyster shells, waters or feeders I also have a chance to pet a bunny, pick up a piglet or just watch the birds. They really have all you need for your yard birds, even antibiotics. I had many questions when I started with my chickens and they were more than happy to help me out. The customer service here is first rate, they are in my hood and they are local! read more

I really like this store, and between this one and the south lamar location, I like this one better. As for Tomlinsons in general: I love the selection of straight-from-the animal bones and hides. They have a new-pet-owner program that involves free food and what not They have some of the weird pet supplies you won't always find at a pet super store. They always greet my dog and give her lots of attention. read more

Blow off those other reviews from 2007 and 2008. This place is THE BEST. I shop at other pet stores around town, such as Bark N Purr, but the staff at Tomlinson's learned my dog's name before mine. They have always been 100% helpful and generous, often giving our pup samples and even letting him use the dry goods section as his buffet line! Special shout-out to Miles, who couldn't be more kind, honest or informed regarding all products and foods. And the "selling live animals" review? They adopt animals out of their store. I've been going there about once a week for the past year and have seen bunnies before, but no pigs or anything quite as exotic as that. I've never seen any questionable behavior by the staff and the animal always seem spoiled! read more

The crazy cat lady in me loves this place. They've got a lot of gourmet and upscale cat food brands, such as Tiki Cat, that aren't sold at supermarkets or Petco/PetSmart. Their prices are a wee bit higher on some things than other stores (small bag of Worlds Best Cat Litter is $9.99 there, and $8.49 at Target), but not so inflated that it stops me from shopping there. The sales staff are always super friendly and welcoming, and have lots of great product recommendations. If you're a pet owner and you plan on shopping there regularly it's definitely worth it to join their loyalty club. It's less than $10/year, and you get 10% off everything, and an additional 4% off cases of food. It pays for itself really quickly. Bonus: If you check in on Yelp, you get either a free pound of dog treats, or a kitty boink toy. Yay! read more

I'm a big fan of all the Tomlinson's locations. The staff here are very helpful and friendly, and the prices are comparable to big box stores, sometimes even cheaper. It's well worth becoming an annual member of the pet-food club. I think it's about $7, you get a discount on pet food, and they have a stellar return policy if your animal doesn't like the food. Plus, they will donate your returned bag to a local shelter! read more

Tomlinson's is great! We adopted a rabbit from one of their locations a few months ago and she has been the perfect companion. They carry a wide variety of treats and foods for small mammals that PetCo and PetSmart don't sell, so if you are looking for variety this is a great resource. Tip: The Purina bulk rabbit and guinea pig feed here is made at the same factory as Kaytee and the cheaper Oxbow varieties. They also carry lots of bulk dog treats, biscuits, bones, etc. It's about half the price of buying the same foods packaged. read more

We've been loyal customers of Tomlinson's since we adopted our baby Kingy in 2006. These guys are great! --Awesome selection of premium dog food, which is what we go there for. They know their products well and turned us on to Orijen for our babies. They're definitely a little bit more expensive than the national chains, but they have brands that you won't find in the chain stores and can make good recommendations to you based on what you need. --The staff are helpful & knowledgeable and will bring your purchases to your car for you. --They support local rescue groups and often have dogs and cats up for adoption in the store. The only thing I won't recommend is buying toys/leashes/harnesses/beds/etc. there. Definitely more expensive than the big box stores and they carry a lot of the same products. Otherwise, two big thumbs up for Tomlinsons! read more

I decided to try out Tomlinsons to get higher quality options on my pet food and supplies. I was super excited to learn that they have so many options that are all incredibly well made, the staff was super helpful. Employee named Jessie was able to offer me great information on each brand and helped me make a knowledgeable and informed decision on what to buy. I also was happy to find out that if you become a member you will receive discounts on future food purchases, what a deal! Thanks Jessie! You have a lifetime member XO read more

Tomlinson's Westlake is a pleasure to shop in. I am happy to drive from downtown Austin to shop here. The store is immaculate and the staff knowledgeable and helpful. My go to person is Ellen. Ellen has been an extraordinary resource for my family. She has guided us in our selection of all things puppy. She remembered our dog Marlowe's name, our name at our 2nd visit. Ellen's kindness, professional attitude and help is why I keep coming back to Tomlinson's Wesltake. Alexandria G. read more

I am not so fond of this branch of Tomlinson's. The lady who was working the counter the first time I was there was overbearing, yet unhelpful. The difference between this store and the South Austin store is marked; there is no boutique of leopard print carriers and crystal collars at the south location, but there sure is here. Bleah. Also, the supplement I got here had a broken seal. To their credit, they let me exchange it. The second time I was there I had a much more competent salesperson. read more

I LOVE Tomlinson's! Great customer service, super friendly staff, and they only stock the best quality products. I also love that it's locally owned! read more

This is an awesome store. The staff is always welcoming, Texas friendly, and incredibly knowledgeable about everything for your pet. Shop here, at a locally owned business, and you will never set foot in a big-box pet store again. Need info on almost anything for your pet? The helpful staff will have the answer, or will find the answer. In my 30+ years living in Austin, I've seen many changes. The one constant for finding only the best for my pet is Tomlinson's. read more

Loved this place... as soon as I walked in the door I was greeted and helped with making a crucial decision of which food to buy my dog! Very helpful and friendly staff. Lots of good selection for HEALTHY dog foods, and some of it is local! I ended up purchasing the one the store employee recommend, and my dogs absolutely loves it! The only downside to the store is that it is a bit pricier than I'd like. However, a good 4/5 stars for the quality and experience. I will be back to buy more food from now on! read more

Use to be a 4 star, but ever since they stopped selling fish, and the place STINKS! But I like the little bird room you can go into and look at the birds. But dont try to pet these birds, I dont know what they feed these things but they cant wait to bite a chunk of skin of your finger! read more

I shop here for both my dog and my cats. They have the best quality stuff. Always amazing service and super duper nice people!!! I love the return policy and I like that they always compliment our pets. I went to Tomlinsons tonight (it was about half past 7pm) and they weren't open, so I really didn't know what to do & so defeated- I decided to go to Randall's to get chx noodle soup & some cat food to tide me over for the night and there was a really nice guy named Jeff that was checking out right before me in line at Randall's and he was wearing a thomlinsons shirt and I said "man I was just there and I'm so sad y'all are closed" and he said "what do you need?" And I said cat food & he said okay I'll meet you over there!!! So I got cat food after all. Mia my kitty was with me and the check out guy and Jeff were petting her and stuff it was so great!! I have to say one of the best days ever- I LOVE this place. Thank you so so much for the fantastic service! I want to cry! People aren't always so nice. I really appreciated what Jeff did and I will forever come to this store for my pets needs. read more

Quality products and helpful staff! They usually have a good selection of toys to choose from as well.

Thank you all for ALL that you do! My eight year old dog who has never had a flea problem in her life contracted them somehow in our apartment complex. I'm talking like MULTIPLE fleas and waking up with flea dirt everywhere. Talk about disgusting! Luckily, the staff at Tomlinson's had a Capstar handy at an appropriate price along with some natural repellents and treatments that came from a local business. I prefer to spend my money at stores that are local and additionally carry items from other local businesses. Always an amazing experience here. Daisy and I thank you :) read more

Always very polite and courteous. Love this place. Great selection of dog foods and treats.

Great service!! Lots of selection for food, and also pretty big toy selection too. I took my dog for a bath there and all the supplies were right there and ready to use!! Great customer service, they explained how to use the bath and were checked out and out of there very quickly! The staff always are friendly and love to help! read more

friendly staff and helpful. they also carry a unique selection of pet products. i buy 90% of our dog food from either this location or the south lamar location. read more

Went in the other day to get a dog bed and had the best service from Sara. Wound up getting the best dog bed and some new amazing treats that my dog loves. read more

Love Tomlinson's -- the store and the staff at Westlake are the best and we love bringing Riley here. Shame the same can't be said of the gentleman handling checking in for the dental cleaning service that is being offered through the store. Head down, buried in his phone, barely acknowledged us when we arrived. Immediately grabbed at our dog's Riley's collar and told her to sit and although she was clearly a little nervous of his rough approach she didn't bark or growl or show any aggression, she simply backed away from him. We tried to explain that she could be a little slow to warm up but would be fine with gentle handling (which is what we had been promised would be the case) but he seemed totally uninterested in that and told us that he wouldn't take for the cleaning. At this point I wouldn't have let him take Riley under any circumstances but what a huge disappointment and what a huge discredit this abrasive man is to Tomlinson's and to the Canine Dental Services company who are providing the anesthesia-free cleanings. Can only hope others have a better experience if bringing their dogs for this service. read more

The absolute best crew in town. Every time I walk in the door the staff - in particular Jeff - is super friendly and knowledgable. They not only know our poodle, Watson, they know my kid. Without fail they are willing to go the extra mile, whether it entails answering a bunch of pet food questions to letting my son hold whatever animal is in the door. They never seem bothered. I appreciate that they are willing to give me the facts about the products [food, treats, treatments], how it is made, whether it is worth the price, etc. I never feel like they are just trying to "sell me something." We live closer to other pet food stores but will ALWAYS drive to Westlake to see our friends and buy our items. read more

Great store, always has everything I need, staff is helpful and friendly. Yes they do have some live animals( never have seen a flea infested pig there), but where else is one to get their kid a pet, I don't understand the review above. I surely don't want to be going all over town to strangers homes to buy one. This pet store is great and love having it so close to my home. read more

Very friendly and attentive employees. Great selection of premium pet foods and other supplies.

I buy at the Tomlinson's at Slaughter and Escarpment for my cats. Most retail pet food stores sell substandard animal feed. Tomlinson's sells excellent grade food, from Blue Wilderness to Indigo Gold. Quality food is their standard, not option. They also will gladly do special orders. read more