I was looking for a gift for a cat and dog lover when my neighbor recommended Tomlinson's,…read morespecifically this location near Target. I had never been to a Tomlinson's before--honestly, I had never even heard of it since they don't have any in California. I learned during my visit that there are 18 locations in Austin, and WOW, what an amazing store! The customer service here is on another level--it honestly felt like the hospitality of a high-end hotel. The staff is incredibly kind and welcoming, even opening the door for customers. They truly go out of their way to help, and I'm not exaggerating! I believe the employee who assisted me was Vanessa, and she was fantastic. She helped me pick out the perfect gifts, especially for the cat-related items since I don't have a cat myself. I was shopping for an 8-year-old who has two cats, so I wanted the best toys. I ended up choosing a faux rabbit foot toy with feathers for self-play, a classic "Lambie" plush, and a handmade hemp catnip mouse with a long tail for interactive play. I even learned a lot about catnip, which I had heard of before but didn't actually know much about--this staff is truly knowledgeable! I also brought my dog with me, and not only did he have a blast playing with other dogs, but the store also gave him free treats to try. They even sent me home with some freeze-dried sample treats, which was such a nice touch. The selection of dog toys here is incredible--I'd honestly be hesitant to bring a child in because the toys are so high-quality, they could pass for children's toys! I ended up getting an amazing eco-friendly crocodile toy made entirely of recycled materials. Its legs are ropes for tug-of-war, and its hollow body holds a replaceable water bottle that creates that satisfying crunching sound dogs love. Once the bottle is chewed up, you can swap it out for a new one--such a smart design! This store has everything--leashes, collars, treats, and a huge variety of toys for both tiny and giant dogs. They also had the cutest little plush toys shaped like root vegetables with adorable faces--absolutely melted my heart! Prices were super affordable, too. Honestly, after seeing what they offer, I don't see the point in ordering pet supplies on Amazon anymore. Stores like this deserve our support, and it's a place my dog genuinely enjoys visiting. I was also looking for travel-sized dog food for a trip and found some perfect 3.5 oz pouches for only $2, which I could take in my carry-on. While browsing, I noticed a lot of repeat customers stopping in just to grab their favorite treats from a self-serve treat station, kind of like those bulk snack bins at Sprouts or Whole Foods. Next time, I'll have to check it out for my dog! Another thing I need to ask about is their nail trimming service, which my neighbor mentioned. While I was there, I even saw the staff helping deliver an adopted puppy to its new home--such a sweet moment! And as I was checking out, I learned they offer same-day delivery, which is so convenient. I haven't placed an order yet, but it's good to know that option exists. Overall, this was such a fun and memorable shopping experience. I'll definitely be coming back and getting all my pet supplies here from now on!

Clean, well-stocked, organized and friendly staff! What more can I ask for? I had never been to…read morethis store before! And was pleasantly surprised. They sell such a variety of treats, foods, and chews. Moderately priced but this isn't Petsmart nor Petco, which are also expensive for some questionable quality. I found out about this store through a coworker who also happens to be a dog lover. If you love your pets and want quality, then come on in!

my shepherd mix was shedding like crazy. A friend suggested PetSmart for their shedding treatment…read more I was able to make an appointment quickly online. Galilea took good care of my pet. She came out so much cleaner and softer. They also offer a coupon for a first time customers, but you need to let them know in advance. I look forward to using their service again in the future.

I am very disappointed with my experience at PetSmart. I tried to return an item that had never…read morebeen used, but the staff showed no understanding of my circumstances and offered no flexibility. The manager, Joshua, was involved in the situation, and I left feeling dismissed rather than heard. I understand that stores have return policies, but customer service should also include empathy and a willingness to listen. Unfortunately, that was not my experience. Because of how I was treated, I will no longer consider shopping at PetSmart. I hope management takes customer service more seriously so that other customers do not have the same experience.

Convenient, quick service and very friendly folks. Simply the best. Kinda pricey but, worth it.read more

They use bait and switch methods to sell pet foods. They push customers to brands only they sell or…read morethat are difficult to find elsewhere and tell half truth stories about ingredients and food labeling to make their recommendations. Talk to a veterinarian who understands pet food labeling laws and ingredients to get an unbiased opinion. Make sure the veterinarian has advanced training in pet food labeling and ingrediants since they get limited training on specifics in vet school.

I took my dog to Barton creek for a cool off session and he somehow ended up getting at least one…read morecut. The blood was all over his ear/the side of his head and I couldn't tell where it was coming from or how bad it was. But I did see a very prominent but small cut on his ear I couldn't get to stop bleeding. The cashier/rep, Diana, was AMAZING. both at keeping me calm and figuring out how to stop Charlie's bleeding. She was incredibly knowledgeable about what would help as well as what could've caused it, and is very good about working with very skittish dogs who are not necessarily sure about people (my boy is a rescue and was already confused, but would work for cookies and scratches ) He is currently bathed and lounging on the bed. It was thankfully that one ear and one small one on the other side. No more blood. I can't thank her enough. would absolutely come back here and she deserves a raise!

I recently took my Great Pyrenees, Peace, to the Petco on Bee Cave Road for grooming, and it was a…read morefrustrating experience from start to finish. The groomer, Shawna, greeted us with a negative attitude and immediately took an accusatory tone about Peace's mats. Instead of being helpful, she made it sound like Peace's mats were some huge problem that she couldn't handle without drastic measures. I accepted that she might need to shave some areas and asked how long it would take. She said two to four hours, and I agreed. An hour later, I got a call saying they couldn't continue at all due to a corporate policy about mats behind the ears. I found it baffling that they wouldn't just complete other parts of the service--like de-shedding or trimming the nails--if there was one area they couldn't handle right then. To make matters even stranger, when I picked Peace up, I saw they had already done part of the service by removing mats on her backside. Shawna even showed me the fur she'd removed. Yet when I asked if they could at least trim Peace's nails so I wouldn't have to worry about her comfort, Shawna refused. She claimed she couldn't do the nails without charging me again on another day, even though I'd already paid for a package that included nail trimming. It was completely illogical: they had started some parts of the grooming, but she insisted I had to come back on another day and be charged again if I wanted the nails done. When I questioned this, she just sighed impatiently and basically made it clear she didn't care. There was no apology, no attempt to find a reasonable solution--just rude, unhelpful behavior. I wouldn't recommend this location to anyone.

We walked through the store today and were quite surprised at how dirty the rodent enclosures were,…read moreparticular the rats. There was poop smeared all over the walls and glass, as well as the animals tails. It doesn't seem like this enclosure has received a proper cleaning.

Much better than the last time but still room for improvement. My fur baby was groomed the best I…read morehave seen her. When checking out I asked the young lady if she had done the grooming and she said no and didn't know who did. I wanted to be sure to ask for them again. I also asked if my dog had done well because she can be a tad anxious. And all I got was an I don't know. I asked if the groomer was available and again I don't know. Also, I booked my appointment on line. Just the basic grooming. When I checked in they printed off a paper and flipped it over for me to sign. I flipped to the front and there were $30 in add ons I did not request! I'm glad I flipped it over. So be careful what you sign!!

Out of all the pet supply stores in Austin, Healthy Pet hands down wins without any competition…read more There are 5 locations conveniently located throughout Austin. From the five (three of which I've been to), the Seaholm location always has the more diverse variety of dog food. Our go to brand the kids haven't stopped enjoying--Nutrisouce Pure Vita, which uses limited ingredients for sensitive tummies. The only caveat to this location? If you're coming in, parking is horrendous due to its location in Seaholm-- especially when you're carrying out a 25 lb bag of dog food each month. They need at least a 5 minute parking zone designated for pickups! Do yourself a favor, take advantage of their free local delivery instead

My friend and I popped into Healthy Pet. She is a super pet woman (mainly cats). OMG...there is…read morenothing that the store does not have. The foods and pet accessories are literally stocked from bottom of the floor to the highest height within the store...near ceiling height. Healthy Pet at Seaholm is a local pet supply store. Store staff indicated that the business offers comprehensive, all-natural nutrition options for both dogs and cats. You will find a broad selection of premium foods, treats, toys, beds, and wellness items. The store also has a Do It Yourself (DIY) dog wash stations. In fact, we got the opportunity to see a dog been washed at the washing station...pretty cool! Some of brands you will recognize include PureVita, Primal, Weruva, Nature's Logic, Earthborn, and Badlands Ranch). It is important to note that Healthy Pet provides free local delivery based on a spend threshold. Healthy Pet also sponsors seasonal events like photos with Santa. Costs tend to be on the pricier side. However, for folks that have children, fur moms and dads often like to provide their fur babies the best, even if a bit pricier.

Out of all the pet supply stores in Austin, Healthy Pet hands down wins without any competition…read more There are 5 locations conveniently located throughout Austin. From the five (three of which I've been to), the West William location has the sweetest gals that are always so helpful and kind. This location shares a parking lot with other businesses, since it's located in a shopping center. Healthy Pet offers higher end, quality food that really sits well for our pups' stomachs. Our go to brand the kids haven't stopped enjoying--Nutrisouce Pure Vita, which uses limited ingredients for sensitive tummies. If you're unable to stop by, take advantage of their free local delivery instead.

Very good & varied selection of upper-grade cat & dog food, canned, bagged, raw and significantly…read morebetter'n what you'll find at Kroger or even PetSmart. My cat has really dug some of the raw canned stuff I've gotten here that I've seen nowhere else: rabbit, duck; gamey meats for feline tastes. Surprisingly less expensive than Amazon. Staff is friendly & helpful. A good store to shop and support, best I can tell, certainly for your pet and seemingly for the proprietors.

I love everything at Pet Supplies Plus from the good prices on treats and grooming services…read moreincluding self grooming to the Saturday pop up affordable shots for dogs. It has saved me a lot of time and money being able to go there. The staff is top notch and always super helpful

I brought my dog here for grooming on Wednesday, and the grooming was completed. At checkout, I…read morestayed for at least 10 minutes while the employee seemed to be having trouble with her computer. My dog was getting very worked up around the other dogs, but I waited. I even took out my wallet. When the employee told me I was good to go, I left. Since I had booked the appointment online, I also assumed they had my card information. I didn't hear from anyone until Saturday, when Adam, who I understand is the manager, called me. Instead of asking me about the payment, he threatened to report me for theft. He said they'd had several people leave without paying, then told me I had no compassion for the employee, who works on commission. I was angry and insulted by the way he handled it. I had waited while they tried to check me out and left only after the employee told me I was good to go. If payment hadn't gone through, they could have contacted me professionally and asked me to pay. Accusing me of theft before doing that was unacceptable.

Friendly service , wealth of knowledge if you need any advice and so much inventory to choose from…read more Def my first choice

I have been coming to aquadome for almost 20 years and always really enjoyed it. Until today. I was…read morelooking forward to the visit and getting some new fish all day. But the person that "helped" me was so sour and judgmental that it ruined the whole experience for me. I probably won't come back but if I do I will make sure to avoid her. Lady that checked me out has been there as long as I can remember and was very nice but it was too late. No issues with the quality of the fish but otherwise very disappointing.