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    TMC Windows & Doors

    4.6 (118 reviews)
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    Updated 1 month ago

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    Buckle Up TMC & Win-Dor...you are not getting away with this. This actually makes me sad to write this. We have used these companies several times for window and doors and have spend upwards of 25K with them and were about to spend about 25K more until this incident. First of all we love that TMC is a local small company in Orange and that Win-Dor is close too. TMC's prices are competitive and they used to have amazing customer service but all of that has changed. What good is good pricing if they don't stand behind their products or you can't get service when something goes wrong. If you are considering using TMC please read this. We had a multi panel wall door installed 2 years ago. It was our second one with them. The cost on this door was over 10K. The door is still under the TMC install warranty and Win-Dor's product warranty. This door is an entry to our home so we have security concerns. The lock stopped working about 6 weeks ago. TMC came out to look at it and told us they could not fix it but that they would order a part... two weeks went by and nothing (no call back). We had to call TMC about 5 times until we got someone to call us back (talking to their AI phone person because they don't have a live person answer anymore apparently). So now we are three weeks in with a door that does not lock and have had to spend money securing it. Finally they call back and one guy tells me that they dropped the ball and they never ordered the part. So they order the part (supposedly as a rush order), another 2 weeks goes by and nothing. We have now called about 15 times to talk to them. Finally we get someone and they say that Win-Dor is going to fix it for us and we needed to call them directly! I call Win-Dor and they tell me that is incorrect, TMC must fix it and that a part order just came in about 5 days ago for the part with no rush on it...(almost 4 weeks since they came to look at the issue). I asked if we could all get on the phone together and discuss it and get on the same page and their response was "sorry that is between you and TMC, we don't get involved" but it is THEIR PRODUCT THAT FAILED. I call back to TMC and they were like a deer in head lights. They somewhat apologized and promise me that when the part comes in I will get same day installation. The part is 2 exits away from them in Brea so if they cared they would simply go get it. Monday the part should have arrived and so Tuesday I called them and it's not there. Wednesday I called them and it's there and they can install it on Friday...(not same day) When I mention the security issues, the trouble we have had and the PROMISE of same day install they said "yeah but we can't"... Friday comes (today) and they were supposed to be here at 9am. I cancelled everything to be home. At 9:12am, I get a call saying it's the wrong part...It is Win-Dor's mistake, and they will not be out. At this point I was really angry, they have no timeline and the worst part is that they pointed fingers at Win-Dor again and said how bad of a company they are. The bottom line is that neither of them cared about our issue or about urgency to fix it. The fact that I am taking even more of my valuable time to write this should tell you how angry I am. The way they have handled this, the lies, the broken promises and the clear fact that they don't care at all is just mind blowing. I own a business and I am in the business of customer service and this is not how I treat my customers...if I did I would not be in business. I have also asked several times for the owner or manager to reach out to me and NOTHING. Too many chances to make this right with no action. I am not sure if there are new owners or what but the service and quality we used to love is absolutely not there anymore. The really sad part is that over the years, I have now referred them multiple times which resulted in thousands in revenue. No more. Go with a company that cares about their customers, stands behind their work and doesn't point fingers when something goes wrong. Also, apparently Win-Dor is not the best product either if it fails 2 years in...

    40+ year old windows yuck
    Nelson P.

    Purchased Milgard Trinsic Windows and sliding doors. In black frames. Have gotten lots of compliments on how great the windows look from neighbors. (get black frames trust me.) Looking back at pics of my old windows i can't believe how gross they looked I went with TMC after getting 3 estimates from different companies. Best deals with quality and different options were from TMC. Great service all the way from salesman to installers. Steve (salesman) was very informative and answered all my questions and explained the process. On Installation day Jason and Gabriel were very clean and professional . was amazed with their skills and professionalism. Was also impressed that an install manager named Angel came by to make sure things were going well. Steve also stoped by to check out the progress. Support local. If you read this review and decide to go with them tell them i sent you!

    Our initial conversation

    Hi took me awhile to post this on yelp. I have a problem with this company. I initially spoke to Donald and I sent him these pictures via email but for some reason I wasn't getting through because the woman named Amy wouldn't let me talk to him or the owner and then she blocked me and my email. I was really upset that I just gave up. I didn't think about Yelp at that time. This time I'm looking to replace my 2 doors and this company came across my mind and my frustration started all over again. Here I am putting on Yelp. The reason i found out that the window outside wasn't sealed because i called Milgard and complained to them about my window. They came out and told me that it wasn't sealed above. They told me to call the installer but I got a rude receptionist. Please see the conversation and the pictures in here. ---------- (Via email) Hi Donald, Here are the pictures of the window that I'm talking about. That Amy woman that I spoke to isn't very nice. She make me feel defensive and won't let me talk. When I interrupted her so I can explain she told me that I was yelling at her. She is the same person I spoke to the last time. She wasn't very nice then and she's worse now. How does she end up in that position. She's rude! Hope she's not related to you. Thank you for helping me out. "Respond from Donald" I sent the pictures to Terry and he would like to see some pictures of the exterior around that window if possible. Thank you

    Height of peephole on inactive door

    We'd paid 8K for double entry doors and are very disappointed. First, they put the peephole in the middle of the inactive door (far to the side of where anyone would be standing), and at a height of 61", making it unable to use for the average height American women, and for the average height male under the age of 15. We really need a properly placed peephole, but don't want the look of a second peephole on brand new, $8,000 doors! The doors were damaged during installation. I was told they would bring touch up paint for us to fix it today. (See pics) They installed the door hardware upside-down on the inactive door, and it looks terrible. It is uneven. (See pics) If TMC fixes these defects I'll be happy to update my review.

    Completed bi-fold door from the inside.
    Everett M.

    We ordered a vinyl clad bi-fold door to replace a very old, Franklin stained together sliding door that would stick and my wife couldn't open or close. TMC did a fantastic job even had a subcontractor that built a panel with a pet door! Love the new door.

    Milgard Tuscany windows replacing original 101 year old windows

    We purchased 4 Milgard Tuscany windows from TMC to replace 101 year old original windows in our historic home. We had a fantastic experience. Mike Morita took extra time to come over to the home, explain the process and had an estimate for us same day. The prices were absolutely fair and the windows were custom ordered and installed only a few weeks later. The two installers that were sent over were extremely professional and did beautiful work. We are so happy with the experience and the service we received. Our only regret is not calling TMC earlier.

    Love our new front door! The quality is great and it was installed perfectly!
    Leighanna S.

    We had a great experience with TMC Windows and Doors to replace our front door. The quality of the door is incredible, and the service to install the door was great. The door was installed with attention to detail and all fittings and components were installed perfectly. Working with Mike and Angel was awesome; Mike touched base with me throughout the process and afterwards to make sure we were totally satisfied. My husband and I installed a smart lock after the door was installed and it wasn't fitting right and Mike sent out Angel to work on it, and he fixed the problem right away; our door is now perfect. The value of what we received was fantastic, and we would definitely use TMC Windows and Doors again.

    My beautiful new kitchen door. I am so pleased.  The installers were spot on.  Now I don't have to use my knee to close the door tightly.
    E. C.

    I am so impressed with my doors. I was hesitant in starting this project because my house is really old, built in 1928. But I needed the doors; there was water damage in both doors and the kitchen door was not shutting properly. On rainy days, I could not open it. Ordering was scary but I was given a catalog of doors. You have to go to the shop and work with the office staff. It requires patience but they are accommodating. Installers arrived on time and set up immediately to prevent dust scattering in the house. A+ to all of them.

    Interior Door

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    Thank you for the positive feedback, Gary! We really appreciate it.

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    3 years ago

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    3 years ago

    Great service, beautiful windows that I know are guaranteed and great value. I did my whole house and couldn't be happier.

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    3 years ago

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    2 years ago

    TMC office staff and installers were very professional. The window installer subcontractor did a great job.

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    2 years ago

    TMC provided excellent consultation and seamless installation. We love our new Pella windows and doors, the quality is superb.

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    3 years ago

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    2 years ago

    Excellent customer service. Professional, clean and friendly staff and installers. Will absolutely hire TMC Windows again.

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    3 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    14 years ago

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    5 years ago

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    10 years ago

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    4 years ago

    The whole process from start to finish was smooth. Our windows look great and are good quality.

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    3 years ago

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    4 years ago

    I am a general contractor I use these guys All the time they are reliable and only sell and install quality.

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    Page 2 of 3

    Ask the Community - TMC Windows & Doors

    Do you service a Whittier, CA 90604?

    Hi Rhoda: I don't know if they service Whittier. We live in Fullerton and it was no problem. I… 

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    Review Highlights - TMC Windows & Doors

    Every single person we worked with starting with Terry for our consult and Tanya in the office were wonderful.

    Mentioned in 28 reviews

    Read more highlights

    American Vision Windows

    American Vision Windows

    4.5
    (1.1k reviews)

    We recently needed service on sliding doors and windows that American Vision Windows installed in…read moremy parents' Mission Viejo home back in 2010. I called Supervisor Valentin, and he was extremely accommodating in scheduling the appointment for my elderly parents.He fully stood behind the warranty, which gave us peace of mind. Henry and Hector handled the work professionally and efficiently. They took time to prepare area carefully and clean up any dust. Thank you to the entire team for the excellent customer service and for standing by your product!

    I recently purchased a home and began researching companies to replace the original windows. After…read moreasking for recommendations in my local Facebook community group, several people suggested American Vision Windows, and the feedback seemed generally positive. Based on those recommendations, I decided to contact the company for a quote. I received a call the same day from Craig, and unfortunately, the experience was very disappointing. I found his tone to be rude, brash, and unwelcoming, especially toward a first-time customer who has no knowledge of the window replacement process and was simply looking for guidance. This is exactly where good customer service should make a difference. After speaking with him and comparing other companies and quotes, I quickly decided to end the call and take my business elsewhere. Because of this interaction, I will be spending my $5,000+ with a company that values professionalism and treats potential customers with courtesy and respect.

    The Sliding Door Repair Company

    The Sliding Door Repair Company

    4.1
    (858 reviews)

    I had a great experience with Sliding Door Repair Company. Christian was professional,…read moreknowledgeable, thorough, and kept everything clean while he worked. He took the time to explain what needed to be done and answered all of my questions. I'll admit, I had a little sticker shock at first, but the company was understanding and worked with me until I felt comfortable moving forward. I really appreciated that they were willing to find a solution instead of making me feel pressured. The repair was completed professionally, and my sliding door works great now. I would definitely recommend Christian and Sliding Door Repair Company to anyone needing sliding door repairs.

    I called for a repair and they showed up the guy was really helpful and we scheduled the repair for…read moremy french door glass replacement. Just called (Monday June 1st at about 455pm) to check on the order and an approximate date, the guy explained some stuff about the order, when I tried to ask him questions, he literally would not let me talk, he kept cutting me off and continued to talk, not even allowing me to ask my questions. When I asked his name he hung up on me. Not sure this guy should be your representative on the phone for your company. Update James showed up got to work and did an excellent job. Cleaned up the area well gave me instructions and was very professional. I believe he is an asset to your company. Nice work thank you.

    Hometime Windows & Doors

    Hometime Windows & Doors

    4.9
    (624 reviews)

    Exceptional Front Door Replacement - Danny Alonzo is the Best!…read moreWe recently had our front door replaced and are absolutely thrilled with the results! Our installer, Danny Alonzo, was fantastic from start to finish. He has excellent communication skills and gave us a clear, realistic expectation of the time to completion. He was incredibly friendly, polite, and professional the entire time -- I honestly wish every contractor or vendor we use could be as good as Danny! We picked a custom color and the door came out exactly the shade we chose. It's solid, heavy, and makes a huge difference compared to our old door. We had bought and pre-painted our own interior moulding, and Danny installed it perfectly with no issues at all. I'm terrible at making clean silicone joints around moulding, but he did an amazing, professional job on them. He even went above and beyond when he noticed some stucco damage around the front door. He pointed it out to us and patched it beautifully -- way better than I could have done myself, lol! The finished door looks absolutely beautiful. My wife and I weren't 100% sure what to expect, but the quality and the final result made the entire expense completely worth it. The door feels rock-solid and looks incredible. We couldn't be happier! Highly recommend Danny Alonzo and this whole service. Thank you!

    20ish years ago, Hometime replaced all the warped windows in our 1952 ranch style home. Some were…read moremodern standard sizes, but most were custom sizes. These windows are still perfect in every way. These woods come with value and reliability. When we added on to our home about 10 years ago, the contractor used their window company. We ordered some custom sized windows to keep consistency with the rest of our home...and those have never been right. A couple years ago the large, back window split in the frame. We had no question that Hometime would replace the window...and it's both well constructed & beautiful, with two perfectly working locks. The install was done by Eduardo and his crew. It was an early morning appointment, but Eduardo showed up in time. Both he and the other installer were friendly, efficient, and clean. They took less than 2 hours, door knock to exit, and left not a scrap or bit of dust in their perfect install. When we consider cost, style, AND locally, independently owned companies, we will have Hometime do all our windows, always. In the future we will also request Eduardo as our installer. Thanks!

    TMC Windows & Doors - windowsinstallation - Updated August 2026

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