While walking around the Vineyard Shopping Center in Concord, we came across a nice department…read morestore called McCaulou's. It is a really nice department store that sells Men's, Women's, Junior's, and Children's clothing, cosmetics, shoes, toys, books and gifts. They also had a sale going on for clothing. The staff greeted us when we walked in. The inside was one huge space that was decide into different departments. I was immediately drawn to the beautiful displays of stationary and gifts right when we walked into the store. This store reminded of me of a store called Gottschalks department store that used to exist in Fresno California. They closed in the early 2000's. I loved that store and this place brought back many good memories of shopping there. Everything was so orderly and displayed so beautifully. The staff were exceptionally personable and friendly. I loved it here! They had a really nice men's department and shoe department. I didn't have a chance to thoroughly look at the women's section. I'll have to do that, the next time I come. I loved the kitchen items they had on display for entertaining. I ended up finding some really cute kitchen towels with kitty's all over them. I also found a nice baseball style hat with a lovely floral design on it, in the stationary section. They had lots of great gift ideas and unique items. I would definitely come here again in the future. I saw online that they have more locations in the North and East Bay, as well as Stockton. I hope to check out some of the other locations when I'm visiting those cities.

How much does a tissue paper cost?…read more Today I took my 83 year old mother out shopping to buy a baby shower stuffed animal. Her total purchase was $31. (2 stuffed animals purchased separately) I also purchased 3 baby books totaling $31. My mother asked for one of the stuffed animals to be wrapped in tissue paper to stay clean, and the woman who assisted her was very friendly and very accommodating to her disabled condition. However, the manager, D.Green, who checked us out at the register was reluctant to give us one more piece of tissue paper for the second stuffed animal when my mother asked for it - because it did not make the $20 minimum purchase gift wrap requirement. My mother did not ask for it to be gift wrapped. She asked for a piece of tissue paper, just so the fuzzy animal stayed clean. When the manager told my mother the purchase did not qualify for a piece of tissue paper, I spoke up and said I just bought $31 of books, does that qualify? She replied, 'no, that's on a different receipt' We left without the piece of tissue paper. I called the Store, and coincidently the Manager is who checked us out. I spoke to her because my mother was very upset and is a local resident. I do not live in the area. The manager stated she was following the policy. McCaulou's on Clayton Road just lost a local customer over a 5 cent piece of tissue paper! As a Manager myself I would never argue with a customer over a piece of tissue paper. The woman who wrapped the first gift was great, the Manager, however, needs customer service training as we were not rude or inconsiderate at any time towards her or any staff members.

I am in this store at least twice a week. You have to frequent the store to get the good stuff…read morebefore it's gone. This Ross has it's good and bad to note: The Good: Very clean, implemented a faster check out system, amazing prices on Calvin Klein/ Anne Klein/Jessica Simpson dresses, and incredible prices on home goods. They have been getting lots of good shabby chic home goods there - many for under $10. The Bad: Poor selection, bare shelves. If you come back to buy something you spotted earlier in the day, it is gone (this is especially true with their home goods). The Ugly: People, stop stealing from this store! Thanks to you, we honest shoppers have to stand and wait for the fitting room clerk to check all of our clothes for sensor tags prior to giving us a number before trying them on and then re-check the items before taking unwanted items and our number back! Oh, and what is up with customers opening up and sampling the cosmetic/bath and body items?! You are hard pressed to find a full bottle of lotion at Ross. They should just have the security guard stand in that aisle. Security has never followed me around the store like others have commented. In fact, I always thought it was weird that they just stand by the door greeting people. Shoplifting is a serious problem at Ross. One of the complaints I hear time and time again is the long wait for a cashier. I give management kudos for trying to address customer complaints on wait times by implementing a faster check out process. Ross has been doing a good job trying to coach customers (asking customers to remove clothes from hangers while in line, asking us to swipe our card once the first item has been entered) so they can cut down on customers' wait time, but sadly some people still don't seem to get it. All in all, this is a great Ross - far cleaner than the ones in Pleasant Hill, but with less inventory than Walnut Creek. If they could just get more inventory in home goods, I would give them a five-star rating.

The manager decided to close the fitting room at 8:30 PM a whole hour and a half before the store…read moreactually closes at 10:00 PM. Add the very poor customer service on top of that, and the whole experience was a mess

They have what I need. Good selections of clothes hats etc. Good service. Value is good tooread more

it's an ok place but it's really expensive. i really liked it i got some dickie shorts and a ben…read moreDavis and another pair of shorts don't remember the brand. that added up to $100 i think even a lil more but yea really good if you just want some work pants like dickies also the lady was nice.

Absolutely lovely store. Of course it was "Black Friday" so the store was packed. But it was clean…read moreand easy to navigate. We were able to ask a staff member for help to find the baby clothes and we were lead right to it. The line was long, but not chaotic, and our cashiers were kind and making small jokes to make the experience better.

Excellent customer service with great deals on almost everything from shirts to pants to jackets…read moreyou name it! Store Itself: Very neat and tidy with employees folding and helping customers. Ample selection of both men, women, and children's clothing. All with many discounts up to 50 percent off on some items. Service: Kind of helpful employees, but always tries to push there rewards programs on shoppers which is annoying and kind of tacky. When checking out you have to type in a phone number and sort which is just wrong, as many just want to buy items and leave. So that needs to be fixed. Overall: A neat and tidy store with many helpful employees with great deals and discounts.

I bought a pair of boots for my daughter for Christmas at the end of November. Anyways Christmas…read morecomes and my daughter boots are too big . I went back for a even exchange and the ass hole WOULDNT change them . Talking about you only have ten days to do a return . He wouldn't understand it was a gift and I only wanted a even exchange for a smaller size ! I lost my money and I will never go there again HORRIBLE CUSTOMER SERVICE ! I'm telling you don't waste your time there and if u do make sure it fits ! Fuck that store with its policies!

I absolutely LOVE this place... I just went in one day to check it out because i happen to see it…read moreevery time i went to pay my phone bill or to the sallys next door and now im hooked its my favorite place to go get clothes i go almost every week they always have new stuff and carry the best style of clothing etc... So happy i found this place, the owners and women that work there are super friendly and helpful also. You cant go wrong with this place!

Huge Selection on Oakland Raider gear, Bay Area Tee"s or plain New color Tee"s,, hes got…read moreeverything... men an woman mainly men, tho shis slippers, hats exc....The owners is pretty cool just went to excahnge today an , no problem;)

First of all I would like to say this is the worst clothing store in all of Pittsburg ca the…read moreChinese owner will follow you through out the store typical Asian owners the cloths are so tacky it makes you feel like your in 2008 all the cloths are so expensive Walmart sells the same thing for cheaper I can't believe the business is still open to this day please locals do not support this man and his business he will not let you shop comfortably I will never spend another dime here again pls don't either ...

We had fun shopping here. Came by and browse around the store. This store smells amazing by the…read moreway. We used to have an Anthropologie in San Francisco, but since we don't have one anymore, this store here really satisfies my needs. Haha. There's a wedding salon on the second floor. Do people buy furniture here? Some pieces are really cute but pricey. I love all the decor. Located on S. Main St. and Olympic Blvd.

The store is poorly managed. They are very diligent and rude to customers. They don't have the…read moreparking times posted. Don't know what time they're closing, and they turn off the elevator and make you walk around to get in your car even though they're standing there with the key because they're afraid people will come up the elevator. Ridiculous The prices are incorrectly marked on clearance items. It'll say $20 or it's actually four dollars. They don't put out all their products you have to ask them for things and then they go in the back and get it and hand it to you without a hanger or anything. The prices are ridiculous and you can go on Poshmark and get the same items for a fraction of the cost.

I went here a couple times during the Halloween season. It's best to go when it's closer to…read moreHalloween or even after for the fun sales. I came here looking for one thing, and I found it. Great prices. I do recommend getting complete outfits online, as the ones here are really expensive. I mostly came here for the experience and accessories. It is really hard to find an employee on the floor, though, most of them are usually at the cash register. Also, it was really hard to try to call about information, because there's no direct line to speak to somebody live. You kind of just have to go there.

I love this time of year in October, when Halloween decorations start popping up in people's front…read moreyards and Spirit Halloween stores begin to appear. This year, there's one on Clayton Road, taking over what would otherwise be an empty building. As soon as I walked into the store, I was greeted by an impressive display of decorations -- especially the centerpiece right in the middle of the store: a haunted train car surrounded by tall, spooky figures. The store itself was a bit messy, with some costumes messily scattered on the floor, and I wished the staff could tidy up a bit more. Still, I understand they're probably busy with all the last-minute Halloween shoppers. Overall, it was a fun and festive experience visiting the store.

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

Horrible service without a smile. Return date on shipping…read morereceipt was today. yet in store hassled us saying no return allowed X amount of days past shipping date. Used my phone number for return initially. Left store. Returned after finding emailed receipt proving return date. The cashier first claimed couldn't tell me shipping date yet couldn't accept return. Find receipt in my email showing deadline date. After all that a refund was received. cashiers still gave me shit saying oh well this and that then gave refund. $170.00 wasted cause the inefficient cashiers and store PoS machines.

Kim is great! I told her I only had two hours and she knew I loved being comfortable in my clothes…read more All the items she picked were high quality and super comfortable within budget. She will educate you on flattering peices for your body type and elevate your wardrobe. It was a great experience and I highly recommend her and her services. If you hate shopping like me, then book her and she will shop for you and return. If you love shopping, then book her and she will elevate your style and teach you fashion that you dont know. If you are too busy to go shopping because of your family, work, kids, entrepreneur life.... then book her because she can save you time and get you one of a kind peices that you probably could not find at the store.

I've been wanting to do this for my sister for years and years. She was like so many -- stand in…read morefront of the closet and have nothing to wear even though it was stuffed with fabric-like things. Kim, who I named the Closet Lady, took her under her wing, was utterly sympathetic, listened deeply, and kept coming back with clothes and ideas. Yes, this type of service is expensive, but I knew I was investing in my sister's mental and physical health. Today my sister is wearing things she loves, has outfits that go perfectly together, and no more closet agony! Not to mention all those drawer and shoes. One other comment, we did not specify machine washable and similar colors (or color groups), so please make sure you keep that in mind. Wonderful service! Kim is the best!