i reached out and told him what i wanted out of my twin cam!!! i literally picked my bike up and…read morerode straight to Florida with no issues!!!!!

I came in with some aftermarket parts that needed to be installed that the dealer wouldn't install…read morethemselves. I decided to look for some other alternatives and AK's shop and performance came up! I decided to give them a try and I'll never stop recommending this shop! Austen understood completely what I needed done and gave me a better price than what the dealer would've gave me! He's very knowledgeable and keeps you in the loop about what's going on with your bike. 10/10 hands down would recommend.

I was referred to Defiant Customs at the exact right moment when my SUV was having some serious…read moreissues. I had an idea that my vehicle needed a wheel bearing and other things, so after a great recommendation I decided to contact them. Sometimes the stars do indeed align:) Ray was amazing. I dropped off my suv the night before, and was promptly contacted with the diagnosis the next day. There were no surprises, the diagnosis was what I was expecting. It was a significant amount of work and I was given an excellent price. Their customer service is fantastic and they don't play around with your time. They've certainly gained a customer for life. I highly recommend this mechanic.

The only shop I'd trust in Richmond! Everyone is so kind and knowledgeable and they always make me…read morefeel welcomed and assured my bike is in good hands. Can't recommend them enough! Got my bike in right away and back to me super quick.

Was looking for a dirt bike for my grandson and found a bike we liked. Salesman (Alan) was very…read morehelpful and easy to talk with. Everyone there was very accommodating and easy to work with. Overall great experience.

They will not work on anything older than 10 years !!! Not at all !…read more2012 goldwing. Just bought, wanted a pro to go over it, needs new tires( for safety). But...noooo.

I have gone back and forth on whether I should leave this review because the work appears to be…read moreokay. But, after much frustration and inner searching I have decided to post this in the hopes someone reads this and doesn't make the same mistake I did. The first service I got from this shop was a rear tire that took them nearly two weeks to install. I foolishly gave them the benefit of the doubt for a more serious service. For nearly two months my bike sat in their shop losing out on the last few weeks of the riding season. All communication I had to engage. Daily calls being told that I would receive a call back, never happened. Finally started calling them back after waiting, still no solid answers on price or ETA. Finally after weeks and weeks of waiting I got the call that my bike would be ready, for $1100 MORE than my $900 deposit. I was told that I needed a new rear tire and they already installed it, when did they inform me? Not until after it had been mounted, oh and it was a Pirelli that is much more expensive than the Dunlop I had installed. When I inquired why they mounted such an expensive tire without asking me I was told "We knew that you wanted to get back on the road and the Dunlop was back ordered." Checked online tire retailers and the more affordable Dunlop was in stock at all of the major suppliers. I was itching to get back on the road and didn't want my bike to spend a second longer in this shop so I took the hit on the tire and kept it moving. TL;DR: Do not bring your bike to this shop if you value your time or money. Waited nearly 2 months. Charged $2000 for a rear tire, chain clean, and a clutch slave cylinder replacement.

Pro Street reached out to me after I posted in a local facebook group about an issue I was having…read more He was prompt and on time when he came to pick up my bike and he explained everything about the deposit and timeline. That's where the good ended. There was little to no communication until I reached out and demanded it. I needed new tires. He didn't consult me about which ones I wanted, he made a unilateral decision and ordered a set without talking to me about it. I never signed any paperwork, I was never given a solid price. New tires, mounted and installed for over $1500. I'm not even mad about the amount, I'm mad that at no point was Michael, the owner, upfront about what he was doing. I was never told what tires he was ordering, I was never asked what tires I wanted. I was never given a timeline, and I was never given a final price. I got 2 different quotes for the same service. The first shop, the dealer I bought the bike for, quoted me $600 less than Pro Street. The second shop quoted me $550 less. If you value honesty and your money, take your business somewhere else. Find somewhere else. I will be.

Amazing service! Good quality and beautful bike. I love my bike! Thank you for the kind workers and…read moreall the help.

This store is a treasure! They had my dream bike in stock and allowed me to test ride it before…read moretaking it home. The entire staff was friendly and helpful. Even with allll the accessories I had to have, I believe the pricing was very fair and the service was outstanding. I believe this is a rare place in Richmond that makes customers feel like they're a member of a community rather than just another retail number.

An honest shop that wouldn't let me pay for a re-inspection on Veterans Day after they clocked my…read morevet tag. Thanks for restoring a little bit of my faith in humanity. You guys are class acts.

True story, a friend of mine visiting from NY ( up state ) was in the area near the garage and…read morenoticed a lot of coolant / antifreeze under her truck in the parking lot. She asked some locals and was referred to "Forest Hill Garage" .They inspected the vehicle and told her that it needed a new radiator, they quoted $1200.00 for parts and $1150.00 for labor, plus antifreeze and other related charges and tax totaling about $2500.00. She contacted the parts vendor she usually uses and was given prices of $225.00 for a used radiator or $450.00 for a refurbished one because a new radiator isnt available for a 1987 Land Cruiser. I told her to have it towed to my mechanic in Ashland, drum roll.....ready for the diagnosis? He replaced a heater hose, clamps and refilled the coolant. how much $ was this? $100.00 ! This is not simply padding a bill, this is outright theft. They may as well have taken her wallet out of her bag, really no difference. Where the good old boys went wrong is that they were too ignorant to make a proper evaluation of their victim. First of all shes driving a truck that is over 35 yrs old that she has owned for 25 yrs. Do they think she hasn't had experience in repairs with this vehicle? The truck with manual steering, transmission and stiff clutch pedal is challenging to drive for most people. The truck has a manual choke which these guys didn't even know how to start and had to ask her how to start it but yet they think shes a dumb bell fancy NY woman they can bilk for $ 2400.00. Really? her work boots and motorcycle club bumper sticker weren't a give away? Do they know that NY is not just a big fancy city but its also a huge state with vast expanse of wilderness , mountains, and country people who hunt, farm, chop firewood and.....work on their tractors and trucks. She did over hear them complaining that they couldn't hang a Confederate flag at the shop, maybe it's because she's a Yankee? woman? woman yankee = absurd $$$ price So whether it is because you might get ripped off or because the staff is stupid, maybe seriously consider finding a different repair garage. Of course if they only try to rip off yankee women and are always honest with you, then well maybe you dont care.