I absolutely love this motorcycle dealership! I feel like a very valued customer here and that's especially important when riding a niche brand motorcycle like a Moto Guzzi. They understand why I ride, and they do what's necessary to make sure that I keep riding. Can't ask for more than that! read more

Moto Richmond - Riding my Moto Guzzi on the Blue Ridge Parkway. - Motorcycle Dealers Near Me - Richmond, Virginia

Thanks again to the fine staff at Moto Richmond for hooking me up with a fine machine . If your looking for a great ride and friendly folks , ride on over to Moto Richmond and get your cool ride . Be sure to ask about rain gear . Lol read more

Moto Richmond - Brand new Bonneville Black T120 - Motorcycle Dealers Near Me - Richmond, Virginia

Bought a 2009 Suzuki Dr-200SE sight unseen from this dealership in the winter of 2021/2022. It was a first bike and bought without visiting in-person because, at the time, I was going to college in central Michigan. I was hesitant about pulling the trigger because it was a bit of an older bike, but it had previously been used for a motorcycle safety course and had low miles. The dealership was easy to communicate with and assured me the bike was functioning fine. Since Suzuki has a good reputation for reliability and simplicity (especially for a small engine like this one), I figured I could make any minor repairs due to its age myself. Since then, unfortunately, the bike has been plagued by near-constant issues. It arrived non-functional with a flat battery, and the new battery I was sent by the dealership did not help, either (likely because the choke was broken). There have been expensive electrical issues, gasket issues, and now undiagnosed engine trouble, and I've had the bike out for maintenance almost as much as I've been able to ride it. At this point I'll likely have to sell for parts, as doing a complete engine rebuild may not be worth the price of the bike. Looking back, it was a foolish decision on my part to buy what could be a "lemon" sight unseen (or without at least getting a second opinion from a mechanic before buying). Still, I'm pretty disappointed that I put my trust in this dealership. The bike has had too many issues for the low mileage I've put on it putting around town, and the bike was not in functioning shape when it arrived. Your mileage may vary, but if I were buying a motorcycle again, I would look elsewhere. read more

I just have to laugh at some of these negative reviews. I've been window shopping in here half a dozen times. I'm ALWAYS greeted warmly by the staff and owner and I'm ALWAYS appreciative of the low pressure approach. It's a luxury purchase. When I'm ready I'll be ready to talk and get their expert advice/assistance. They know that. I know that. Meanwhile a stroll through their new showroom never fails to whet my appetite. These folks are great. Stop in and see for yourself. Give no grease to the squeakers on 'yelp'. read more

Customer service after the sale is more important, you all failed miserably, i felt like I was profiled, as if I couldn't buy any bike in that store...they fucked up a simple order and acted like oh well!! Your loss I'm the owner of a jewelry store, one of my rings can buy any bike in your shop, i was a manager for 15yrs before I got my own, teach Customer service, not how to close and get someone to agree, thats deception. Go the extra mile to satisfy a client never let them leave feeling dissatisfied as I did, you get one chance to fuck up and you did, Your useless, thanks for nothing, I'd give you your nike back if there was a return policy. I'm done, just fuckrd my weekend up dealing with these bull shitters. read more

If you're looking for a dirt bike keep driving. I've never felt so uncomfortable and unwanted in a place where I was spending $10,000 on a toy. The owner will flat out tell you: "I don't want dirt bikes in here. I want them out as soon as I see them". Next time I'll spend more and drive hours farther to avoid this place. read more

I've taken all my mopeds/scooters here for the past 4-5 years. They do excellent work and can source parts easily. I purchased a new scooter here in 2017, and the sales team is very knowledgeable and I felt no pressure whatsoever. The finance person worked to help me find a loan to get financing. Unfortunately, I was involved in a hit & run on the way home from Moto on my brand new scooter, and it was totaled (thanks for hitting me, random driver!). The service manager gave me a damage estimate for free so I could have it for the insurance company. At times, I've had to wait 2 weeks for parts due to their sources location outside the States and having the parts come through Customs. I needed my scooter on the road ASAP b/c it's my only means of transportation, and a 2 week downtime really set me back. Aside from this single incident, the only other con to this business is their labor rate. They are the only business in RVA that will repair certain brands of scooter, and at $110/hour for labor, the bill grows very quickly sometimes! I recently spent close to $500 on repairs when I've supplied all my own parts. I have to say, the customer service the Moto team provides is top notch. They are always willing to go above & beyond to help when I've needed it. Recently, during the COVID-19 pandemic, I needed to put new plates on my scooter before riding it away from the shop. They told me I could keep my scooter there until I got plates without being charged a storage fee. I cannot thank these guys enough for their dedication to the community! read more

I have always wanted a Vespa, so I found the nearest deal, Motto Richmond and headed on over to do some research. The staff were friendly, were covid aware, and very helpful in answering questions about the different options. Everyone, from the owner, to sales, to service, to safety equipment experts they walked me through everything I needed during my purchase. If you are looking to buy your next set of wheels or researching your first these are the folks you want to trust with your ride!! read more

Moto Richmond - Post purchase pic - Motorcycle Dealers Near Me - Richmond, Virginia

I deliberately traveled down by bus for 3 hours to Moto Richmond, and when I got there the staff accommodated every need I have and were absolutely delightful to hang out with and talk to. They not only had the bike I was looking for but were more than willing to let me test out another that I was eyeballing to give me a sense of what it is I liked more. Once i made the decision the rest of the process was streamlined and easy, and they even addressed one minor issue I had with the bike immediately. I cannot recommend them enough, they truly made buying a bike a wonderful and comfortable experience. read more

I just purchased a beautiful new Vespa 300 SuperSport from MotoRichmond... Outstanding customer service and attention to detail! Thanks, Chelsea for a wonderful experience! You and your Team ROCK!!! Big shout out to Erica for helping me pick out an awesome new helmet to go with the bike! read more

Update: After some positive back and forth with Chelsea (I believe the owner but maybe a manager), we completely resolved my issue. They did make good on their promise for awesome service and I walked away from the transaction feeling good about the business and my dealings with them. Thanks Moto Richmond! read more

My boyfriend and I purchased a new moped and had difficulty packing it up. The staff was extremely nice and helped us safely and securely strap down our moped. The staff even helped us past close, to make sure we were set. Totally satisfied!! These guys rock!!!!! Thank you tons! read more

Visited here plenty of times to check out motorcycles. The markup price is unbelievable. Their labor fee for regular maintenance is a lot. Don't expect to negotiate a price. read more

Idk maybe I didnt fit the image, of a person looking to buy. I walked in and was looking to purchase a new bike. I was going to pay in full on the spot. Unfortunately no one greeted me even after I walked around viewing every single bike. No love loss they just lost an opportunity for a quock sale. read more

I've been here a few times over the past year since I bought my Sprint from a private seller. I have to say their customer service is simply amazing. It is obvious that everyone there LOVES motorcycles and they want you to love them too! Just want to come in and drool over the shiny new bikes? Come on in! No sales pressure, no condescending attitude if you're not buying, just friendly people that love to talk motorcycles! Shortly after I bought my bike, I brought it in early (9k miles) for it's 12k service before a road trip. During the trip, the bike started smoking while idling on the kickstand. I checked the oil and found it a little overfull and figured that was the cause (no big deal), but called the shop to get a second opinion. They agreed and asked me to bring it back in when I got home, just to make sure everything was ok. Two days later, THEY called ME to make sure I wasn't having any other issues. That did it for me! Moto Richmond has my business from now on! read more

My BMW single was getting long in the tooth and my Honda scooter didn't have the legs so I went moto shopping. I test rode both the 800 and 800XC with Alex and finally decided on the 800XC. I got a decent trade-in for the scooter and got a couple free (promotion from Triumph) accessories. I took my bike in for service (check engine light) yesterday and while I waited, I took out a Zero electric moto for a spin and ride out for lunch. Along with their scooters (Vespa, Genuine), they're also Triumph/Guzzi/Zero dealers. Great location, next door to Legend Brewing... to have a beer or a bite to eat while you wait on service. Awesome staff and great service. Chelsea and crew rock! read more

The folks over at Scoot Richmond are seriously out to prove to me that the art of customer service is not dead (I'm not gonna lie, I sometimes think no one cares about giving good service anymore!). Everyone I've met or worked with there over the past few weeks, between scouting out and then purchasing and then having a little work done on my new scooter, could not have been any nicer and more knowledgable and helpful. The owner, Chelsea, clearly loves what she does and has a passion for bringing people and bikes together, and she runs a great shop with like-minded people. The parts & maintenance wizard, Will, could not be more approachable and is bursting at the seams with 'all things bike' knowledge to share. The sales guys don't "sell" you things but instead listen to what your needs and interests are and lead you to the perfect match if it exists in the shop or offer to help you find/order it if it isn't right there for you. On top of excelling at running a great business with great products, the folks over at Scoot somehow remember every customer and every story they tell I think. There are always warm greetings and familiar sounding conversations between the staff and customers going on around me when I'm there, and they always ask me how my new small business is doing and send Bruiser (my Vespa) and I off with smiles. I would HIGHLY recommend that anyone in the market for a scoot or motorcycle in Richmond check these guys out! read more

It's not just a motorcycle and scooter dealer: Moto Richmond is a destination for folks who care about all things powered on two wheels. They have a great selection of gear, and if they don't have it, they'll get it. Always an amazingly friendly and knowledgeable staff, Moto Richmond goes out of their way to let you know they're enthusiasts...who might sell ya a bike. read more

Took my Moto Guzzi Quota to Scoot Richmond, on my way north and stranded with an oil leak. These guys were great, fair prices, excellent communication, and even gave me a ride when I needed it. Matt and Phil and everyone else who's name I can't remember, thanks for everything if I'm in the neighborhood or shopping for a new one I'll come see you guys for sure. read more

I'm going to start off this 5-star review in a controversial way: I believe Scoot Richmond accidentally busted the turn signal on my Roughhouse. Scoot Richmond has always provided amazing service; both with purchasing and servicing my scooter. The people who work there could not be nicer or more professional; they are experts who know exactly what they are doing and don't mess around with your ride. Just yesterday I went in because I needed some new front brakes put on my Roughhouse. It took them an hour and a half, all told, and I got to enjoy lunch at Legend during a workday. So far, we are way ahead. On my ride home from Scoot I noticed my front right turn signal was hanging. off. And it was dripping a little brake fluid. Once I got home I took a deep breath and gave them a call. I had once gotten a dent in the body of my old car while it was waiting to be serviced, so I expected the whole rigga-ma-role of "it was fine when it left" "can't prove it was us" "we can fix it, but it'll cost ya." Nope; the guy went and checked with the back, they told me to bring it on back whenever I could and they'd check it out. Went back this morning, hung around for 30 minutes, left with a brand new turn signal and paid nothing. Nobody even raised an eyebrow and asked me to recount the events. Great service, friendly staff and if they make a mistake they have your back. Would recommend to anyone. read more

I had my 1998 Triumph Tbird Sport serviced at MotoRichmond, and they exceeded expectations. They got my bike ready for a long trip while I waited, and the work was well done at a fair price. The service rep Rachel was friendly and knowledgeable, a Triumph owner herself. If you live in the Newport News/Hampton/Norfolk area, trust me, it's worth the ride to Richmond. Also, had a great lunch at a brewpub right down the road! read more

I rode 120 miles in the rain to bring my 2016 Moto Guzzi Eldorado to Moto Richmond for its 40,000-kilometer service, and it was worth the trip! Everyone at Moto Richmond took great care of my bike and me. The prices for labor and parts are reasonable, the mechanics are thorough, and the customer service is fantastic. Brendan, the service manager, followed up with me after I rode back to Maryland --- a great courtesy which I really appreciated! If you HAVE a Moto Guzzi, this is the place to go for service. If you WANT a Moto Guzzi, this is the place to get one. read more

Best Triumph/Moto Guzzi/Zero/Scooter dealership ever! It's as if they have an amazing secret they want to let everyone know about (hint: the secret is the great selection plus the awesome people). Such a down to earth crew who legitimately want to ensure you have the best experience, the best bike, at the best price point as possible. Have picked up two bikes from them now (still have both) and several parts, swag, and everything else... love these cats! read more

I've been a customer since 2011. Scoot Richmond is nothing short of amazing. The staff is knowledgeable, honest, and helpful. I trust them implicitly with my bike. I personally know several people that drive from places like Roanoke, Charlottesville, DC, Baltimore, Va Beach, and even North Carolina to have their bikes serviced here. It's that great of a place. Yes, sometimes the service takes a little while. That's because they are hella busy being the best shop in the middle Atlantic region. They've never tried to overcharge me, or push services on me that were unnecessary. They go out of their way to help me find parts and gear. They were also part of my support network when I was hit while on my bike and laid up for a while. I love Scoot Richmond, and I will never take my bike anywhere else. read more

Been taking my bikes to these guys since 2008. Not only do they know how to care for your bike, but they are the best people. Won't screw you over and always communicate in a timely fashion. read more

Scoot Richmond is the best place to shop for a scooter in Richmond. The staff is helpful. After purchasing my first scooter a year ago I have been back to the store for additions, tune-ups and so on and they always treat me like a valued customer and I never feel like my dumb questions are a pain. It gets four stars instead of five because sometimes it may take a little time to get a repair done. This is a minor issue and I would give Scoot Richmond 4.75 stars if it were possible. read more

I have been going to scoot for my scooter / motorcycle needs for about 8 years now. Always friendly staff and they will spend a lot of time with you helping you out with no rush at all. Huge showroom, lots of motor gear and accessories, and in general just a fun place to stop and hang out while you are out riding. They are always friendly and glad to see you! I think I have bought a Jacket almost every time I go there (running out of space) very unique collection of motorgear vs your standard power sports shop! read more

I got my scooter here! Love everyone in the shop (well there is this one guy but). I bring it in for all my major work and I'm very happy with their work. I'll be buying my next scooter or who knows motorcycle at Scoot! read more

I had taken my motorcycle to another local dealership for some repair. With just over 60,000 miles on it, it was starting to give me some general problems and thought it was time to get it looked over, tuned up and in good running order. $1300 later, I went to pick my bike up and when I attempted to ride it away, it wouldn't go into first gear. I consulted the service writer, who said "It shifts really hard, and we wouldn't recommend riding it that way." It had never had clutch or transmission issues prior to the visit to this other OEM dealer. Consequently, the bike sat in front of my house for three months because I wasn't sure another repair bill of that size was sensible for an older motorcycle with high mileage. Then, one day, it dawned on me that Scoot might work on my bike. Prior to the motorcycle, I'd owned a Genuine Roughhouse that I'd purchased from Scoot. The entire process of buying the scooter had been a pleasure. Every time I'd brought the scooter in for maintenance, it was also a pleasure. Their labor rate was low and I always had a great experience with them, so I called to ask if they could work on a motorcycle from a manufacturer they didn't sell. Chelsea (the owner) answered the phone and told me in no uncertain terms that they could work on my bike and they'd be happy to get things figured out. I brought it down a few days later. After sitting for three months because it wouldn't go into first gear, it needed to have the carburetors cleaned. After the carburetors being cleaned, the head technician said the bike was running great and in great shape overall. I described the transmission issue I'd been having, and he said there was no issue with it. Finding that odd since I'd been riding the bike for more than a year, he and I continued to talk about it. Then he asked me how long the bike had been set up with super bike shifting (which would be first gear up, four gears down). It had never had super bike shifting. The OEM dealer I'd taken it to before had changed it to super bike shifting and never bothered to tell me. When I called them, they told me it came in with super bike shifting. As I said, I'd been riding the bike for more than a year, and it had standard shifting the entire time. The other dealership essentially ended up costing me another carb cleaning because they'd failed to tell me they changed the transmission set up and then they either lied to me about it or hadn't known enough about a bike from one of the manufacturers they sold to know it never had that set up. Let's just say I wasn't pleased with them, and as a result, I ended up selling the bike not long after because I didn't want a motorcycle that I wasn't going to be able to have competent dealer support for. I then bought another scooter from Scoot Richmond. It gave me two years of reliable service and many, many miles of great fun. They've always taken great care of me in both the sales and service aspects. I've also bought four helmets, three jackets and four sets of gloves through the years, and I've always been extremely happy with their selection and the help they've been able to give me in finding the right gear for me. I'm currently in the process of working out a deal to trade that scooter in for a Triumph, as Scoot has brought in the Triumph motorcycles in the last year. Scoot Richmond has never steered me wrong and never been anything but completely fair and helpful to me. I don't see myself ever buying a motorcycle or scooter from any other dealer. read more

This was the first shop that I found on my search for my first motorcycle and gear. Thankfully, I didn't need to find another afterwards. The staff at this shop is like a family, and as a frequent customer, I felt like part of that family. Triumph Motorcycles speak for themselves, but a top customer service rating speaks for this shop and the impact it has had on the Richmond riding community. read more

Very attractive and large showroom. Great personnel, helpful and knowledgeable. Chelsea, the owner, a blast to work with. If you are into motorcycles, this is the place to go. read more

Let me start by saying I didnt think there was a chance in hell id be buying a new motorcycle this soon but after stopping into this place around the corner from my apartment it was definitly going to happen. I could not be happier with my 15' guzzi v7. Of the three times ive stopped in there I feel like family in this place. NO pushy sales tactics and unbelievable customer service from chelsea, Rich, Scott,matt, Will and the rest of the gang!!. They are very accomodating and very well versed in the product they sell and maintain. I will not buy a motorcycle from anywhere else. read more

I wish every place i did business was like Scoot Richmond. I cant be more impressed by the owner Chelsea. Her patience, and care for client service is unmatched. She has guided me through all my purchases and made sure she understood me and my needs before offering several alternatives. She has never guided me wrong. And she forgets nothing...when you walk in she remembers what scoot i bought, my helmet model, and all the different things we talked about, and she always has a smile on her face. I HIGHLY RECOMMEND Scoot Richmond for a great selection, superior knowledge on scooter specific products, and perfect before and after care. This place loves scooters, it is their life, and it shows. read more

Ever since the change of management a few years back, this place has never been the same. Rude customer service from the parts guy, always trying to rip me off during repairs or part purchases. Could not fix a simple oil leak despite hundreds in repairs. Moto Richmond is unprofessional and I would NEVER recommend them to anyone I know. Stay away! read more

Friendly, professional staff. I recently purchased my first bike at this dealer. Staff was thorough and considerate without being pushy. I'd recommend to anyone looking for a bike, service, or gear. read more

Before we even visited Scoot Richmond, we called about five times to ask questions. They were very patient and helpful. We went to Scoot Richmond on a Tuesday, this was our first venture to this side of Richmond. The parking was a little confusing, we pulled into the service lot. We turned around and found parking on the street, which was fine. We were greeted by a friendly dog named Duckie, after being in the shop for a couple of hours, I really wanted to take him home. Anyway, the owner greeted us also and told us everything we could ever want to know about scooters. She helped us find the perfect scooter and helmet. They didn't have the exact design on the helmet that I wanted. So she encouraged me to get a helmet and make it my own and I am really glad that I listened to her advice. She even demonstrated two different ways to lock the scooter up with the lock that I purchased. Everyone at the shop was extremely friendly! Raymond did an awesome job showing us all the scooter's features before we left and even helped secure the scooter to our truck! We are smitten by Scoot Richmond!!! We will be bringing the scooter from Fredericksburg to get it serviced here. read more

This is the best place around Richmond for scooter service. The staff is very attentive and they know scooters. I have had mine serviced there for the past several years. The estimates for repairs are always accurate and prices are more that fair and competitive. read more

Scoot has a very friendly and helpful staff, a decent selection of gear (focused on urban riding) and their service department knows what they're doing. They specialize in scooters and will do their best to get the right one for you instead of just selling you a $999 special. read more

This place is not trustworthy, DO NOT go here for maintenance or service. I really wanted to use Scoot because it is close to my house, has a nice "hipster" vibe, and most of the staff are polite. That said, every time I have taken a bike there they have attempted to overcharge me. I'm fine with a mark up on parts and charging reasonable rates for labor, everyone has to make money, but they quote one price, then once the bike is in their possession they attempt to charge a much higher amount. I have had them call me to charge more, then when I say something doesn't sound right and push for parts/labor details they say "let me check and call you back" then call with a different price. The final straw was last time they went to put mirrors on my scooter, they drilled into my bike without asking then charged me a fee for doing something that frankly I never would have authorized. They scam consumers. I won't be back. read more