This is an excellent motorcycle dealership! I've been…read moredealing with this shop for years and I trust them with all of my motorcycle maintenance and tires!

Thanks again to the fine staff at Moto Richmond for hooking me up with a fine machine . If your…read morelooking for a great ride and friendly folks , ride on over to Moto Richmond and get your cool ride . Be sure to ask about rain gear . Lol

This is a wonderful store and I am glad I found it. All the staff are extremely friendly and…read moreaccommodating. David and another staff helped me and my young son pick out gear for 20 mins past closing time. Can you get stuff online? Yes, but you cannot get this service? No! This store will get my business exclusively from now on.

Whether you have a motorcycle or not, please go checkout this place!…read more The staff is freakin awesome and very knowledgeable! I very recently flew into OR from Hawaii, bought my motorcycle in WA and rode to VA. During my ride, my mirror came loose and wouldn't stay in position. Denise (manager) could have sold me new mirrors to "make a sale" but instead she got a tube of magic, applied it twice and my mirror is in perfect position! Aaand they gave me referrals to great local mechanics. I've been in customer service for over 30 years and know outstanding customer service when I see it. Don't believe what you read, GO THERE AND SEE FOR YOURSELF! I know I definitely felt the Aloha and will be back! Mahalo nui loa, Kathleen E

Idk why this place doesn't really have reviews yet, but I loved my experience here so much! I came…read morewith my friend and the 3 men working here were extremely nice and welcoming. They helped my decide what gloves to get (literally stood there and hung out with me while I decided between a handful of different gloves one by one due to my indecisiveness) and located everything I was determined to get pretty easily. I would really reccomend them for customer service and just being knowledgeable and not pushy! I even inquired about a model of a cbr the little toy model ones and the workers were SO SO willing to look up, show me the options, and decide if I want to order one (browsing the colours), they also didn't act weird when I passed on the other cbr models cuz the one was i wanted was all black like my bike . Wish they had more places like cycle gearrrrr!

Awesome place for any motorcycle need. They went far and beyond for me today. They have my business…read morefrom here on out!

I came in this morning to look for a Shoei RF1400 helmet and Cardo Packtalk Edge. Cam was…read moreincredibly helpful in sizing me for the helmet, snagging the Cardo, installing the Packtalk to the helmet, and instructing me on how to operate the unit. Thank you Cam! You made the experience great!

I decided to give this CG another shot since they had what I wanted in stock. This time I went on a…read moreweekday morning and was promptly greeted by professional, friendly and attentive staff that were willing to help if needed. Im very pleased with my last visit and won't hesitate to go back if needed.

Prices are way over market…read more Tried to sell a ski to my friend. He custom built it online with the dealer and the basic model here was 3k over the price of buying directly from dealer. Reps are pushy, just want you to buy something. Not interested if you're not trying to get it now. Also, I would maybe check the background of some of these people.. personally I wouldn't buy from here.

Service was completed, but man was it ever a hassle…read more It took Redline almost a month to complete a simple recall service. I was shined on about if the parts had been ordered and when the order was placed, when the parts were received, etc. Yes, I realize the pandemic-induced supply chain problems are not 100% behind us, but when you're booking recall appointments 8 WEEKS out, I don't think it's unreasonable to expect the parts to be on hand (or AT LEAST) ordered by the time the bike is dropped off. I have a hard time believing it took 11+ weeks for a part known to be in stock at the manufacturer to reach a dealership in the same country. When I dropped the bike off, they had the opportunity to tell me right then they didn't have the required parts in stock (despite knowing for 8 WEEKS when I would be dropping off my bike). They did not do this. I had to call (three times over the next three-plus weeks) to get any information, and I was never even informed when my bike was finally ready. I just showed up one day, hoping it would be done after a prior conversation in which I was told "Oh, I think the tech is probably going to put it back together today." This apparently came from one of the service department managers, who clearly doesn't know what his team is doing. I will say the work they did was done competently, that's not my complaint, it's the timeline and the utter lack of communication or information. That's not a technician problem, that's a management problem. I was also ignored by the GM, or at least the clerk at the main desk when I left my name and number and asked to speak to the GM. That's poor customer service right there. I also contacted the dealership through Facebook, and though they promised to call me, I have yet to hear from them. After I started posting this negative review (Google, Facebook, Yelp), their Operations Manager Byron Hager reached out to me via a no-reply email address asking ONCE AGAIN for my phone number, which is 100% definitely in their system. Every interaction is an opportunity for a sale. I'm ready for a different bike, but given my experience with Redline's service department, I'll be going elsewhere to buy. The customer may not always be right, but the customer definitely deserves better treatment than I received at Redline, especially for something as simple as a recall service.

Terrible service, poor communication, I got scammed with the expedited shipping, took longer than…read moreexpected, item description and picture was wrong. I canceled and they still shipped it.

John at cognimoto said in November that the turn around for a triple clamp was 2 - 3 weeks. I…read morepurchased a triple clamp to be manufactured by them on their black Friday sale. They received my triple clamp December 11 and had zero status on my order. I then started to contact them on a weekly basis since Jan 11. 1st response was it will be cut and sent to plating. Contacted them again, " it is waiting for plating and should ship Thursday or Friday. Each week after that the same response. Called them February 6th requesting a status and to ship my triple clamp back to me so I can ride my bike because I now have zero confidence about me getting the product I paid for two months ago. They need to find another vendor of who they outsource to because they seem to be the last priority . This company has zero empathy for their customers, not once did anyone take responsibility or apologize for the wait.

We rode to Richmond for a nice day on the road and a meal. When we came out of the restaurant my…read morebattery was totally dead. I called Steel Horse HD at 3pm on a Friday evening. I talked to Lt Dan. He called me back shortly and assured me he was on the way. Shortly after our conversation he arrived with the trailer. Secured my bike and took me back to the dealership. Once there we were offered all the amenities to make sure we were comfortable while we waited. The staff was very friendly and got me back on the road in record time. Lt Dan actually called me the next day to make sure we got home safely and offer his assistance if we ever needed the dealership again.

In my Opinion ! About 5 years ago I test rode a Road King at there old location and it rained so…read morethe salesman let me keep my Independence Custom Red w Silver Dragon Tail in there showroom overnight so as not to have to get wet from a thunderstorm & dirty up my chopper. Very nice service & great people to work with as they went out of their way to help me out. Would Definitely Buy a Hog from them in the future. Could not ask for a better experience in my opinion.

great service, great people. fast turn around…read more ..............;..................................................................................................

I've always wanted to ride a motorcycle, just one of those things where reality meets fantasy. I…read moregrew up with a brother (back when he was still nice!) who rode motorcycles and I remember as a teenager trying one time to switch gears and braking while not having to worry about balancing with my brother riding with me. Just 1 time! Then came the movie The Matrix in my adult years where Trinity in her catsuit riding the Ducati made me envision myself wanting to ride a bike by the time I turn 60. So being bored and thinking am 1 year away from my age limit to get a motorcycle, I ventured into Cycle World. The space is deceiving. The inventory of motorcycles, jet skis, ATV's is huge, overflowing into their garage/service area and into a back building section. Patrick was really nice, showed me a Honda Rebel 300, my only goal was to make sure it seats low enough for my feet to be well planted on the ground and that the bike isn't to heavy to handle. Patrick explained the features of the bike, and even gave me info for bike school, gave me discount code to get $50 off the 2-day class.