Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Absolutely the best! I was a new client and needed a dress altered quickly for my daughter's…read morebirthday. It needed alot of work, but Ann did it all in record time. Highly recommend!! I'd give more than five starts if I could!!!

I went in to pick up my dress for a gala this evening that I needed taken in. Anne couldn't find my…read moredress. Then she tried to assault me by saying someone in my family picked up the dress. I was like who since I had the ticket and there is no one to have done that. I have called several times and she has not found my dress. Now I have to go purchase another dress and she has no words for what she has done. I can't believe this , but I know God will handle this for me.

Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

I don't know about you, but I've heard horror stories about dry cleaners.... this is NOT one of…read morethem. I've been coming to Regency Cleaners for years, also know as $1.95 Cleaners. Any garment dry cleaned and pressed for $1.95! If you get a coupon from your Kroger receipt or Val-Pak, it's $1.75 per garment! I've been to dry cleaners that charge triple that amount! Any size comforter is $20! Not bad!! In by 10, out by 5! You can't beat that! You pre-pay, so pick up is a breeze. So how's the service and quality you may ask... I've always been im-"pressed"... service with a smile and fresh duds! Regency is just the ticket for your clothing needs, and with prices that won't take you to the cleaners. Now to air the dirty laundry... Minus one star for the place being untidy... they clean your clothes, now they just need to give the shop a spruce!

I'm going to give 5 stars for the friendliness. Just dropped my cloths. Hoping the first impression…read moreis an accurate reflection of the quality of work they will do on my cloths. Fingers crossed!

Friendly and did a great job on a shoe sole we needed fixed. Very reasonably priced as well.read more

I was seen by the seamstress immediately. She was very efficient. My alteration was ready on time…read more The gentleman carried it to my car when he saw I was walking with a cane. Nimble Thimble is very neat!

I had two wedding outfits for my sons that needed to be altered last minute. My one son is a…read moretoddler and the other is a baby so fitting them can be trickier at times. Mary was so great with my kids! She was able to coax my toddler into trying on his outfit so she could measure and pin him. She was fantastic with my baby and was making him smile and laugh while she pinned him. Only downside is she does not take credit cards, only cash, check or Zelle and at the time the Zelle account she uses wasn't working. Price for rush alternations was pretty fair. I needed her to hem both the pants and sleeves of both outfits and take in the waist for of my older sons' pants. With rush costs it was about $90.

I've been going to Mary for years (since I was a recommended to have my husband's suit altered for…read morea wedding). Since then, I take everything there and she always does an outstanding job. They give fair prices for the work they do and always get it done when you want, even if you have to pay a few extra dollars to have it sooner. I highly recommend since I've always been happy with their work!!

Good service. They had everything altered by when they promised. They altered an evening gown and…read moreseveral pairs of pants.

Adel did great job on my leather jacket zipper replacement. The zipper matched perfect and the…read moredelivered as promised.

Cindy is a life-saver! Took her a botched job on a dress/skirt alteration for my wedding rehearsal…read moredress and she fixed it promptly, affordably, and it's even BETTER shape. I wish I had her do my full dress alteration! Thank you Cindy!

Went to get my suit altered. The services was extremely pricey and work was incorrect. Would not…read morerecommen.