Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I asked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations. read more

Shockoe Bottom Cleaners and Alterations - Random stain - Sewing & Alterations Near Me - Richmond, Virginia

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Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the alterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.) read more

Took a couple of quick sewing fixes here (pants hem and a skirt fastener) and was very pleased with the work and customer service. I'm planning to return with a group of more expensive pants to have altered/hemmed. Convenient parking is available behind the building. read more

I have been frequenting this cleaner since January for both routine dry cleaning and alterations. Very happy with the service the Mrs. is always friendly and nice! Tip it is very hard to turn left into the alley for parking in the morning due to traffic....you will end of blocking an entire lane of now angry commuters. I usually stop in after work or early morning. read more

This place is awful and overpriced. I just moved to Richmond and needed a place to dry clean my work clothes so I went to Shockoe Bottom Cleaners. One of my silk J Crew shirts was ruined and it looked like it was burned by an iron. In addition to my dry cleaning order, I got two skirts hemmed and one of them has two rips on the inside. Please save your money and find a quality dry cleaner! read more

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I wish there was an option here to give 0 stars because that's I I would have awarded this place! I went in to a quick straight sewing job to reinforce a band on my dress. If I had literally a child sewing machine, I would have been able to have done it myself. But little crazy lady was quoting me $15 to pick after a week!!!!! I will never spend a penny at this place, they don't deserve my money that I work hard for!!! read more

What can you say a nice mom and pop shop, less than $2 to launder a shirt, great turnaround, great location if you live in the Bottom or Church Hill. $10 min for credit cards read more

They are so helpful and fast. I've taken lots of expensive pieces to her for alterations, and I am always super happy with the quality and care put into her work. The dry cleaning is great, too. read more

This place is great for dry cleaning and alterations. It's always been hard for me to find pants that are the exact length I want but luckily I have been able to get them altered here to get the perfect fit. The nice lady will take your measurements right in the shop, there is an alleyway to the left where you can park while you are dropping off or picking up. I have had about 15 pairs of pants altered here and have no complaints. The stitching was great and exactly the size I wanted. Staff is friendly. Shirts are about $1.50 hemming is about $9. read more

The most accommodating dry cleaners in the district. This is a family run business. They primarily handle student, lawyers, and doctors dry cleaning. They were extremely helpful in getting my clothes laundered. This is a professional service. All of my shirts and jackets came back looking well read more

If you come to this dry cleaners you do so at risk that they will damage your clothing and not take responsibility for it. I've been in Richmond about a month and was going to this dry cleaners because it's close to where I live. The dry cleaning was decent enough at first, a bit overpriced. My most recent experience there was awful, though. On one pair of pants, they ripped the hemming at the bottom of the pant opening and tried to cover it up by discretely putting two bobby pins to hold it together. When I returned the pants in hope they would fix them in good faith, I was told by the very rude man at the front desk that it was "my problem not theirs", and wanted me to pay an exorbitant price for them to repair it. Needless to say I will not be returning. read more

I gave 2 stars because I cannot complain about the quality of their work. HOWEVER, the customer service is terrible. I went there on 3 separate occasions, as it is close to home, and each time they ridiculed me for not unbuttoning all of the shirts I brought in - even if I wasn't bringing in shirts (?). I have NEVER had to do this at any other dry cleaners, but every time she gave me such a hard time about not unbuttoning the shirts. Even when I didn't bring anything in, was just picking up, she would yell at me about the buttons. One time, she missed 1 shirt when she charged me on drop off, so when I picked up she charged me (fine) but they have a credit card limit & I didn't have cash. She gave me a hard time about that too, which I didn't know what to say, so I told her she could charge me next time? She said "no business does anything for free" and swiped my card anyway. Why did she have to give me trouble about this if she was going to run my card anyway? Overall, I felt very uncomfortable going in there & decided it wasn't worth the ridicule, so I made my way over to Church Hill Cleaners & I am SO happy I did. The gentleman that runs it is so nice, so friendly, knows all of his customers by name & their preferences. I regret going to Shockoe Cleaners, they need a lesson in customer service. read more