I promised myself that if I had a great experience here at Puritan Cleaners that I would leave a…read moregreat review! And after my horrible experience with Hancock Cleaners in Hancock village who wouldn't even take our items, due to a questionable smell in one of them, possibly by a cat, she shockingly and RUDLEY refused us service to the point where it actually felt personal, especially how she just turned around to the next person as if we didn't even exist anymore, and were just left standing there. And so my child (my witness) and I packed up all of our items till I could figure out where else to take them. Puritan Cleaners were the first one suggested to us by a friend who told us how this business is very involved in the community! (Wow-what a major plus!) Puritan Cleaners were not only able to to accept our items without question, but they were able to have them ready by the next day! Our items came out beautifully and that one questionable smell in one of our items was completely gone! So, bummer for the mean lady at Hancock Cleaners for missing out on an opportunity to make a nice profit on the amount of items we needed cleaned, along with gaining a potentially valuable long term customer. I guess a business like Hancock has the right to treat their potential customers any way they want, and even turn them away, (even though I was expressing extra kindness to her, maybe even to a fault, to try and make her feel bad for how enraged I was feeling on the inside-I know I know-sigh, it didn't work anyway). Sadly, it's bad (and very sad) customer service like that that can hit someone so deeply that one might take their anger out on someone else who may not deserve it. My point here is that in regards to Puritan Cleaners is that they were there to turn my "bad" experience around-and pretty much immediately! BONUS note: is that the young folks working there (that we spoke with and who helped us) were SO KIND and VERY helpful and seemed really happy to be of service. I told them my story briefly (without any kind of rant)-and they listened. Blessings to them! And yes I've worked in customer service for MANY years, and I know how challenging people can be at times to the point we sometimes just want to cry. And this is why I get very passionate about GOOD service, while calling out the occasional "bad" service. 5-STARS here! I HIGHLY recommend Puritan Cleaners!

If you're a welder, farmer, rancher, or you dress country and want your jeans starched do not go…read morehere. Biggest disappointment. Asked for extra heavy starch, even specified that I wanted as much starch as they could possibly put on there. I'm told they'll be ready for pick up the next day. It took them three days to starch my jeans and I got them back and they weren't even creased nor could I tell they were even starched.‍ I'm moving back to Wyoming where the dry cleaners starch your jeans to the point where the crease will slice you open and they're stiffer than cardboard. Didn't even have to ask for it they assume that's what you want and do it automatically for you

I have to say that Puritan Cleaners on Midlothian Parkway in Virginia is a remarkable cleaners…read more Their customer service is outstanding, and the quality of their work is excellent. Everyone I have encountered has been professional, courteous, and committed to providing great service. I have been very impressed with my experience and would highly recommend Puritan Cleaners to others.

Took three single sheets for wash and fold service. $39.00…read moretwo small tablecloths--$75.00 They don't have their prices posted online for a good reason.

i brought a BRAND NEW suit to Mary cleaners to just have it pressed, as it had a few wrinkles from…read moreshipping. when i got it back, it had several stains on the front. when i brought it back they told me the stains were not their fault and they could "try" to get it fixed but I would have to pay and wait a week. again, THEY put the stains on my BRAND NEW suit jacket and refused to take responsibility. Lack of communications skills made it even more difficult. avoid at all costs.

I got my pants hemmed here and she did a wonderful job. The staff are very friendly and the prices…read moreare reasonable. LOCATION NOTE: The location is a little hard to find as it's listed incorrectly on Google and Yelp. I would use the location 11061 Hull Street. The location is actually on the same side as Gabe's. There's small strip mall to the right of Gabe's (if you are coming from Hull street). Mary cleaners is on the back side facing Genito Road. If you were to go into the back of Beauty Zone, you would find Mary's.

They messed up my suit coat.I can not get a hold of them. I am so disappointed in the service i…read morereceived

From the owner: This is family business with 40 years of experience. Twenty years in New York and 20 years in the…read moreMidlothian, Richmond,VA. In particular, the Tailoring and sewing is done meticulously. we have 40 years of experience. And all Dry Cleaning all done Organically.

Not only could they not get the stains out of my mom's pants, but they said their treatment was…read morestarting to ruin the fabric. No refund. Not even partial refund. Just got the pants back with the stains, and thinning fabric...

Lost my clothes again ((And I'm still waiting to "hear something about it " from the owner!!!…read moreI'm done! Do yourself a favor and don't use this cleaners.

Outright refused to do a basic hem on a dress because I physically did not have shoes picked out…read moreyet. I can't even make this up. Absolutely ridiculous and a complete waste of time and effort to drive 30 mins over there after confirming via phone they were available.

Best experience! I have been hesitant to go to another cleaners because the last one I went to one…read morethey did not do well.... my favorite dress is like a satin and had this stain that would not go away ! Looked like oil but they got it out ! Dress looks perfect again !!! Thank you !! Definitely my go to place now!

I've come on more than one occasion...for having shoes and boots re-soled, having shoes bought on…read moresuper sale widened, and having boots cleaned up for another few years of wear. In fact, I'm picking up another pair of shoes from being repaired later this week. I like his honesty and straight forward nature. (I brought in a pair of sad, stained, butter yellow leather boots to see if he could work his magic, but alas...) The work he's done for me has been great and his location is really convenient for me.

DO NOT come here. I brought 2 pairs of shoes here for a strap adjustment that I was told by many…read morepeople was quick and inexpensive. It was quick, not inexpensive and I was treated rudely when asked when I needed my shoes back. Turns out the adjustment was done incorrectly. I took my shoes BACK in with photos to show how I needed it done. They argued with me. Told me this was the first time in 10 years they had heard what I was describing and told me repeatedly they did not understand. The customer is definitely not right here. I simply wanted my shoes straps put back to the way I originally brought them in. Would not do it. Will never be back.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

I had a bunch of dry cleaning to drop off today. I thought one of my daughter's items might have…read moresmelled like cat - I really wasn't sure (maybe urine, although my daughter says it was not). Either way, the woman quickly responded quite rudely that she couldn't take our dry cleaning due to something about it mixing with other customers' clothing (???) and then quickly moved on to the next customer. Wow. What an awful experience that I'm surprised to have gotten. Maybe something else is going on with this lady mentally? I don't know, but I felt the need to give a quick heads up to other potentially new customers. Based on how humiliated and unvalued I felt during my visit, not just as a potential customer but as a fellow human, I will, of course, never return to this dry cleaner. UPDATE: Just returned from Puritan Cleaners! FANTASTIC place so far! No problem with taking our dry cleaning and it will be ready by tomorrow!!! If they do a great job, I'll post a positive review for them! :D

If I could give this place negative stars I would. Came in to get my military uniforms cleaned…read moresince they was on my way from work and they was rude and not worthy of any of my business.. Don't come here. They do not value the customers!

Completed a very quick turnaround on a prom dress! It was pricey but expected given the timing…read more Will use them again!

Great service, jeans came back perfectly altered and price was what I expected and very reasonable…read more(quoted beforehand). Will use them again!