I promised myself that if I had a great experience here at Puritan Cleaners that I would leave a great review! And after my horrible experience with Hancock Cleaners in Hancock village who wouldn't even take our items, due to a questionable smell in one of them, possibly by a cat, she shockingly and RUDLEY refused us service to the point where it actually felt personal, especially how she just turned around to the next person as if we didn't even exist anymore, and were just left standing there. And so my child (my witness) and I packed up all of our items till I could figure out where else to take them. Puritan Cleaners were the first one suggested to us by a friend who told us how this business is very involved in the community! (Wow-what a major plus!) Puritan Cleaners were not only able to to accept our items without question, but they were able to have them ready by the next day! Our items came out beautifully and that one questionable smell in one of our items was completely gone! So, bummer for the mean lady at Hancock Cleaners for missing out on an opportunity to make a nice profit on the amount of items we needed cleaned, along with gaining a potentially valuable long term customer. I guess a business like Hancock has the right to treat their potential customers any way they want, and even turn them away, (even though I was expressing extra kindness to her, maybe even to a fault, to try and make her feel bad for how enraged I was feeling on the inside-I know I know-sigh, it didn't work anyway). Sadly, it's bad (and very sad) customer service like that that can hit someone so deeply that one might take their anger out on someone else who may not deserve it. My point here is that in regards to Puritan Cleaners is that they were there to turn my "bad" experience around-and pretty much immediately! BONUS note: is that the young folks working there (that we spoke with and who helped us) were SO KIND and VERY helpful and seemed really happy to be of service. I told them my story briefly (without any kind of rant)-and they listened. Blessings to them! And yes I've worked in customer service for MANY years, and I know how challenging people can be at times to the point we sometimes just want to cry. And this is why I get very passionate about GOOD service, while calling out the occasional "bad" service. 5-STARS here! I HIGHLY recommend Puritan Cleaners! read more

If you're a welder, farmer, rancher, or you dress country and want your jeans starched do not go here. Biggest disappointment. Asked for extra heavy starch, even specified that I wanted as much starch as they could possibly put on there. I'm told they'll be ready for pick up the next day. It took them three days to starch my jeans and I got them back and they weren't even creased nor could I tell they were even starched.‍ I'm moving back to Wyoming where the dry cleaners starch your jeans to the point where the crease will slice you open and they're stiffer than cardboard. Didn't even have to ask for it they assume that's what you want and do it automatically for you read more

We had some dresses altered and hemmed for a wedding. The seamstress was professional and personable and the dresses turned out beautiful.

Puritan cleaners is amazing. Their dry cleaning is very accommodating, reliable and your not going to believe this "THEY DELIVER!" Let me say that again Puritan cleaners has free delivery services. You only pay for the price of your dry cleaning! Set up for delivery is very fast and an easy process. Puritan cleaners has several locations in Richmond, chesterfield and Midlothian. The location in Chesterfield off Hull street is amazing however they do not private alteration services. The Richmond and Midlothian location does offer alterations. I had alterations completed at the Richmond services for 2 pairs of work slacks and they were well done and I would highly recommend Puritan cleaners! They delivered my alterations directly to me front door. No contact needed. They left my 2 items on hangers and they provide front door hanging hook to ensure that your items are safely delivered to you. AMAZING!!! read more

Left another dry cleaner (Hancock) angry over the treatment... went straight to Puritan! They were so friendly and welcoming! They do alterations - which is why I left the other place - but employee was out on vacation. After the quick turnaround on cleaning and friendly service, I will be back for alterations. Even sewed a button back on and gave ME a thank you card!!! read more

Great service. Friendly staff. They do good work. They even pick up your laundry if you need it. The best dry cleaning in town.

I checked their hours for Sunday and it said they close at 4pm. I showed up at 3:35 and they were already closed. As I was backing up, another gentleman pulled in and asked if they were open. Very disappointing. read more

Puritan Cleaners - Dry Cleaning Near Me - Midlothian, Virginia

This is by far the best cleaners I've ever utilized. Debbie and her level of professionalism and attention to the customers is unparalleled. I could easily use the free pick and delivery offered by Puritan but it's worth it to me to go in and have a few laughs with Debbie in the mornings. We have everyday cleaning taken care of as well as my wife's Uggs etc. never a problem here at Southshore Puritan with Debbie. read more

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HOW can you lose an Heirloom Item? This location acts like it's no big deal. Well, it's a HUGE deal. SOMEONE knows what happened. Until I hear differently I wouldn't let them clean a soiled baby's diaper! read more

I was a little nervous to have my wedding dress cleaned because all I could envision was my dress being totally ruined. Puritan Cleaners completely relieved all of my anxiety with their professionalism and over all wonderful service. From start to finish the whole process was easy and the end result was amazing! I never had my dress cleaned after my wedding and the ends of it were basically black. When I picked it up it looked like I had just bought it. Perfectly white and clean like the first day I picked it up! I was so impressed. I HIGHLY recommend them for all your dry cleaning needs. read more

The customer service and attention to detail is unmatched by any other cleaners. Victoria welcomes you with a freindly smile, and is always willing to go above and beyond to make your experience great. Puritan has the best service and people in Richmond hands down. read more

You're going to Love, Love, Love this cleaners!! The manager, Debbie, is so friendly and will go out of her way to help you in any way she can. Over the holidays my husband left a gift card in his shirt pocket. It was returned by her on my next stop. I even received a phone call to let me know they were holding it at the register. The cleaning is done exactly to our liking, with no complaints. Best cleaners in Richmond !! read more

The hours of operation, Mon-Fri are listed at 6AM-8PM. To me this means you lock your doors to the consumer at "8PM", not 7:55PM. This location closes a few minutes early to count down the drawer on Friday nights. Very poor customer experience! read more

My pants that were part of a suit were accidentally misplaced recently. Not only were my pants recovered and returned, I was given a generous discount for being inconvenienced and Puritan Cleaners reimbursed me for a new suit! Debbie Oldham and her team were extremely professional and kind. They completely addressed and went beyond resolving matters. I have absolutely no reservations recommending Puritan's Southshore Point Dr. location. read more

I would like to commend and applaud Debbie Oldham for her being the most outstanding ambassador of your organization in this community. In my experience in over the eight years that I have known her working at your Southshore Pointe location, she has always shown superb care and concern for both the customer and his/her clothes. First, she always, let me repeat always, insures that the clothes are done correctly, or she sends them back without hesitation. Second, if a garment is missing, she tracks it down, and has it delivered to the customer and on some occasions, has even delivered it herself. Third, she is sensitive to the needs and desires of the customer. She listens intently and endeavors to get the cleaning order done right the first to the exact specifications that the customer requests. Finally, she takes the time to get to know her customers, talking to and easily engaging them in conversation. In summation, in my view, you couldn't have chosen a more considerate, caring, professional, dedicated, and loyal employee to manage and staff your store. I trust that as her employers, you understand what a jewel you have in her and how deserving she is of the highest and most meaningful award(s) that you can convey. Respectfully, Michael C. Smith read more