If you're a welder, farmer, rancher, or you dress country and want your jeans starched do not go…read morehere. Biggest disappointment. Asked for extra heavy starch, even specified that I wanted as much starch as they could possibly put on there. I'm told they'll be ready for pick up the next day. It took them three days to starch my jeans and I got them back and they weren't even creased nor could I tell they were even starched.‍ I'm moving back to Wyoming where the dry cleaners starch your jeans to the point where the crease will slice you open and they're stiffer than cardboard. Didn't even have to ask for it they assume that's what you want and do it automatically for you

I promised myself that if I had a great experience here at Puritan Cleaners that I would leave a…read moregreat review! And after my horrible experience with Hancock Cleaners in Hancock village who wouldn't even take our items, due to a questionable smell in one of them, possibly by a cat, she shockingly and RUDLEY refused us service to the point where it actually felt personal, especially how she just turned around to the next person as if we didn't even exist anymore, and were just left standing there. And so my child (my witness) and I packed up all of our items till I could figure out where else to take them. Puritan Cleaners were the first one suggested to us by a friend who told us how this business is very involved in the community! (Wow-what a major plus!) Puritan Cleaners were not only able to to accept our items without question, but they were able to have them ready by the next day! Our items came out beautifully and that one questionable smell in one of our items was completely gone! So, bummer for the mean lady at Hancock Cleaners for missing out on an opportunity to make a nice profit on the amount of items we needed cleaned, along with gaining a potentially valuable long term customer. I guess a business like Hancock has the right to treat their potential customers any way they want, and even turn them away, (even though I was expressing extra kindness to her, maybe even to a fault, to try and make her feel bad for how enraged I was feeling on the inside-I know I know-sigh, it didn't work anyway). Sadly, it's bad (and very sad) customer service like that that can hit someone so deeply that one might take their anger out on someone else who may not deserve it. My point here is that in regards to Puritan Cleaners is that they were there to turn my "bad" experience around-and pretty much immediately! BONUS note: is that the young folks working there (that we spoke with and who helped us) were SO KIND and VERY helpful and seemed really happy to be of service. I told them my story briefly (without any kind of rant)-and they listened. Blessings to them! And yes I've worked in customer service for MANY years, and I know how challenging people can be at times to the point we sometimes just want to cry. And this is why I get very passionate about GOOD service, while calling out the occasional "bad" service. 5-STARS here! I HIGHLY recommend Puritan Cleaners!

If Yelp would allow me to do "no stars" I would for this place! I took 2 beautiful dresses in…read more(work or fun casual, not that that matters) and was a bit hesitant. All cleaners have a policy about what they will not be liable for but this one had quite the list. Basically if they ripped on your garment, jumped on it and left Nike foot prints then burned it, they wouldn't be liable....for some reason, I still left it but not after questioning the young man (who didn't know the name of the owners....shady, I know) who worked there about the policy. He actually said "What do you mean?" When I pointed to the sign ABOVE HIS HEAD, he read it for the first time and laughed. Anyway, yes I still left my dresses, commented that I would ask them to please be careful with the zippers, paid roughly $6 and left. When I went back to pick the dresses up on the following Monday after 5 as suggested, the dresses were ready on time and handing. Before I looked at them he said, "you'll notice that the zippers are fine" in a flirty tone (I could see why, I was looking good that day), and I did note it and went on my way. Fast forward to today, I took one of the dresses out of the garment bag in their plastic and my mint and grey Guess dress (yes the brand matters in this case) was no cleaner on the front than it had been when I dropped it off. The mint green crochet was on a grey overlay and you could see the normal dinge from being worn previously. The dress was brand new (first cleaning) when I took it to them AND I specifically said "just from wear and touching the garment, you'll note that the mint green has some subtle signs of wear, please pay attention". I should have looked att it when I went back but you would really think that you don't have to check to see if the garment was laundered. Honestly, now I know why the zipper wasn't broken...THE DRESS WAS NEVER DRY CLEANED. Go down the street and pay a few more dollars but stay away from this place, the convenient location isn't enough. The interior also looks like he got the machinery on consignment and decided to open a shop...I don't know what I was thinking except for "this is convenient".

I just picked up my black wool jacket. It LOOKS puckered and pulled...and it is now TOO SMALL. WAY…read moretoo small. I tried to call them, but the number listed on the ticket and on the website is for a fax machine. I'm sick about this. It was a beautiful, beautiful jacket...and it is now ruined! I used to use this place...but left Richmond 5 yrs ago. I assumed it was the same business...but maybe it is not. If I COULD give it NO STARS, I would. I wish I had read these reviews BEFORE I took this treasured jacket to them. I'm very, very sad...

Amazing staff and very reliable!!! We have been taking clothes here for alterations for the past…read morecouple years. Always reasonable prices and they do an above stellar job!!! Thank you!!!! Highly recommended!

I took in 2 pairs of pants, 1 to be hemmed, 1 to be taken in at the waist. They did a beautiful job…read moreon both of these. Unfortunately, they also snagged the fabric on the hip of 1 pair. I wouldn't be quite so angry if they had fessed up before I left the shop. Instead I had to discover it after I got home. Really disappointing.

Is it weird to have a favorite dry cleaner? Because I certainly do. Me and my husband have been…read morecoming here for almost 5 years. These people are the best, Joseline the young lady that works there is so sweet. Their prices are amazing and my clothes always looks like new when I pick it up.

Had my big, fat, puffy to-big-for-the-wash comforter cleaned here. Took it in on a Saturday…read moremorning. On the following Thursday it was ready for pick up. The fresh comforter was draped over a hefty hanger, enveloped in plastic ready to go to who knows where for the summer, cause it takes up too much space to hang in a closet. Great job on their end, the rest is on me...

Outright refused to do a basic hem on a dress because I physically did not have shoes picked out…read moreyet. I can't even make this up. Absolutely ridiculous and a complete waste of time and effort to drive 30 mins over there after confirming via phone they were available.

Best experience! I have been hesitant to go to another cleaners because the last one I went to one…read morethey did not do well.... my favorite dress is like a satin and had this stain that would not go away ! Looked like oil but they got it out ! Dress looks perfect again !!! Thank you !! Definitely my go to place now!

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!