If Yelp would allow me to do "no stars" I would for this place! I took 2 beautiful dresses in (work or fun casual, not that that matters) and was a bit hesitant. All cleaners have a policy about what they will not be liable for but this one had quite the list. Basically if they ripped on your garment, jumped on it and left Nike foot prints then burned it, they wouldn't be liable....for some reason, I still left it but not after questioning the young man (who didn't know the name of the owners....shady, I know) who worked there about the policy. He actually said "What do you mean?" When I pointed to the sign ABOVE HIS HEAD, he read it for the first time and laughed.
Anyway, yes I still left my dresses, commented that I would ask them to please be careful with the zippers, paid roughly $6 and left.
When I went back to pick the dresses up on the following Monday after 5 as suggested, the dresses were ready on time and handing. Before I looked at them he said, "you'll notice that the zippers are fine" in a flirty tone (I could see why, I was looking good that day), and I did note it and went on my way.
Fast forward to today, I took one of the dresses out of the garment bag in their plastic and my mint and grey Guess dress (yes the brand matters in this case) was no cleaner on the front than it had been when I dropped it off. The mint green crochet was on a grey overlay and you could see the normal dinge from being worn previously. The dress was brand new (first cleaning) when I took it to them AND I specifically said "just from wear and touching the garment, you'll note that the mint green has some subtle signs of wear, please pay attention". I should have looked att it when I went back but you would really think that you don't have to check to see if the garment was laundered.
Honestly, now I know why the zipper wasn't broken...THE DRESS WAS NEVER DRY CLEANED. Go down the street and pay a few more dollars but stay away from this place, the convenient location isn't enough. The interior also looks like he got the machinery on consignment and decided to open a shop...I don't know what I was thinking except for "this is convenient". read more