Totally appreciate the care and advice given. Excellent staff. Honest and helpful. I especially…read moreliked the friendly gentleman who helped me. Thank you!

Dropped a pair of shoes for sole and heel replacement. Paid in full up front, shoes promised March…read more24. Went to get the shoes on the 24th - not ready. Told to come back in two days, the 26th. Went back late afternoon of the 26th. Still not ready, told to come back April 3rd. Came back mid-afternoon of April 3rd, still not ready. Told to come back April 7. He assured me they would be ready as he was going to work over the weekend. Returned late April 7th and still not ready. Admitted he had not touched the shoes since the last visit because his family was "upset" with me expressing my frustrations about the shoes not ready the first three times he said they would be ready. Got my shoes and partial refund and left. After six weeks, the soles are on but not finished (excess leather not trimmed off), not stained. No new heels, just flat soles. I will not go back nor will I recommend this shop to anyone.

He charged $40 to stretch 2 pairs of shoes AND couldn't find the second pair. He never put a ticket…read morein the 2nd pair, so he just grabbed a pair and asked if it was them When I said $40 was really high he just shrugged... $25-$30 would make way more sense. I will drive to Charlottesville next time - they have an great "old school" repair shop there.

Not always open during posted hours. Seldom answers the phone. Now closed for two weeks for "sick…read moreleave." He has had a pair of my shoes needing repair for four weeks and won't be open for another week. Doesn't matter if he does good work if he doesn't actually work.

I went in and got my high heeled boots repaired because the heels were worn through to the nail. I…read morepaid 20 dollars and picked them up around December 20th. I wore them a good amount and found that one of the heels was wearing through again and, this time, worn down much faster than when I had originally bought them. I came back to Westbury Shoe Repair on March 5th to complain that one shoe's heel was fine but the other was already worn through. I wanted to get them repaired for free because it had only been about 2 months that I had worn them without much issue. They told me they would not repair them for free and made it clear to me that they do not stand by their product or customer satisfaction. I will be finding a new shoe repair store even if it is a little farther away.

Worst experience ever!!! My husband dropped off my shoes for me at the shop to be repaired and…read morethen called me to ask how much my shoes cost. When he learned that the repair would cost almost two times MORE than I originally paid for the shoes, he immediately went back into the store to ask for his money and my shoes back. The owner refused and said that I needed to come to the store. I did within the hour and requested my shoes and money back. He refused numerous times and was increasingly verbally abusive and incredibly rude. (I was not rude, I just kept saying that I just wanted my shoes and money back). The owner told me at the end of the "conversation" that he would see me in court. I said that was crazy -- going to court was not worth the time or the effort for the return of $75 and a $40 pair of shoes. I don't even want the shoes back. They will just make me sad every time I wear them. Do NOT, I repeat, do NOT use this store for any services. Overpriced, shoddy work and horrendous customer service. Follow-up - My husband went back to the store after I wrote this review to attempt once more to retrieve my shoes. He found my shoes in the middle of the road outside of the shop. I can only assume that the owner decided to throw the shoes out in the street after I left? Wow. Unbelievable. You can't make this stuff up. What kind of store owner does this? In any event, the owner was gone at that time and his wife was kind enough to refund our money. I would still never go to this shoe repair shop. The owner is not professional to say the least.

I was in need of replacing the heel tips to one of my favorite pair of heels for a couple of years…read morenow. I'd been in the shopping center where this ship is located a few times and noticed it on my last trip to Trader Joe's. I'm so glad I found this place. I visited in early April with my heels on a Friday and I had the option to pick them up the following Tuesday or Wednesday. The repair only cost $13 and the couple running the business were very nice. I even was able to purchase a brush for my Ugg's. I definitely will return when I need future repairs!

Professional. Friendly. Affordable! So happy with the results! Repaired a zipper on a very…read moreexpensive leather jacket that I thought was a loss!

Friendly and did a great job on a shoe sole we needed fixed. Very reasonably priced as well.read more

I was seen by the seamstress immediately. She was very efficient. My alteration was ready on time…read more The gentleman carried it to my car when he saw I was walking with a cane. Nimble Thimble is very neat!

I highly recommend taking your shoe repair needs to Gus's Shoe Repair. I brought in some tango…read moreshoes that needed new heels and some boots that I wanted to see if I could save. I love the gentleman who works the counter. His customer service is 5 stars. He is also funny and easy to talk to. I appreciated that he was transparent about not being able to fix my boots long term. We were able to switch out the heel part of my dance shoes though. This cost me $17 to replace and took a little under two weeks to pick up. I paid up front. This is located close to downtown. I live nearby so walked, but there is some street parking around. If you want an affordable spot with honest and kind people, I recommend coming here.

Very small shop but I found this in Yelp so I gave them a pair of my shoes for heel replacement…read more They did an excellent job, the one man staff and the cobbler were so courteous, and the fee was appropriate. I then gave them another pair of shoes for heel replacement because I was happy with my first pair. If you need shoes, boots, or buffing out of your shoes then I highly recommend this shop. Btw, you do need to pay them for services beforehand. I wear my shoes until the heels wear out and then have them replaced because comfort trumps fashion.

my moms been coming here for hemming and alterations for years. she never pays over $30. I needed…read moretwo seams taken out of a dress so I decided to give it a try. she didn't see, hem, alter, just take out two side seams maybe 6inches each. she charged me $50 dollars at pickup. I could have cut this myself if I knew it was going to cost such an outrageous price. almost half the cost of the dress itself. do not recommend. save your time and money and go elsewhere.

The Worst service. They gave me one price then charged me more at pickup. Too expensive and they…read moreplayed that Chinese roll like did not understand. Unbelievable.

Owners did a fantastic job on a pair of leather quad skates that were true to size but painfully…read morenarrow in the toe box. Even though the wait time was longer than I'd expected I was able to ask questions and I think I was charged a fair price. Picked them up this morning and they feel like completely different skates!! I love how they turned out and can't wait to try them out this week. The couple was very pleasant and knowledgeable. I'd definitely recommend!

I've been using the repair and alterations services at Atlantic Leather for over 20 years. The…read morework has always been exceptional, no complaints from me ever. It will be a sad day when these lovely, hard working couple decides to retire and close shop.

When your shoes start looking old and you think you need to buy new ones...why? this is a great…read moresolution to have them looking like new!! I loved the service, and it was well worth it have the service done. I'm sold on the experience and service. I will be taking more shoes and other products.

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