I was referred to Defiant Customs at the exact right moment when my SUV was having some serious…read moreissues. I had an idea that my vehicle needed a wheel bearing and other things, so after a great recommendation I decided to contact them. Sometimes the stars do indeed align:) Ray was amazing. I dropped off my suv the night before, and was promptly contacted with the diagnosis the next day. There were no surprises, the diagnosis was what I was expecting. It was a significant amount of work and I was given an excellent price. Their customer service is fantastic and they don't play around with your time. They've certainly gained a customer for life. I highly recommend this mechanic.

The only shop I'd trust in Richmond! Everyone is so kind and knowledgeable and they always make me…read morefeel welcomed and assured my bike is in good hands. Can't recommend them enough! Got my bike in right away and back to me super quick.

The customer service here was awesome. I was able to talk with the associate on a real level enough…read moreto even crack a joke or two with them. Things like these are the reasons why i return to stores l.

I am from out of town and came in to get 2 replacement bulbs for my lowbeams. Crystal was quick…read moreand efficient, pointing me to the right style number and making a recommendation. She then offered to replace them for me - which she did quickly and efficiently. I appreciate her customer service and her help!

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

Excellent customer service, very friendly and very knowledgeable Bought a truck bed cover. The item…read morecame in the very next day. Installation was done on time and without a hitch.

I used these guys back in 2012 for my bed cover and bed rug and they did a great job. Just bought…read morea new 2020 F150 and used them again for the same thing. Great products , installation and customer service. I'd highly recommend you talk to Jason or Matt for any of your trucking needs.

Brandon helped me with exactly what I wanted when shopping for a car, straight to the point with no…read moreextra fluff just as I asked!

Took my jeep in for an airbag recall. Not even 15 miles later the airbag light came on. They…read morecharged me $200 for diagnosis and said it's not their fault? Repair was estimated at almost $700! The light has NEVER been on, but came on immediately after they messed with it. I will NEVER show my face at this place again, and you can keep the Yukon I was looking at buying..

Customer service is top notch! Everyone is so friendly. Lots of cute 2 door hatches on the lot to…read moreinclude the Countryman and Clubman...

After a long, long (whew), long drive from the opposite end of the Earth (OK, it was just from the…read morewest coast, but it seemed that far on the drive), I decided that it was time to take the lovely Clover (what? don't tell me that you don't name your Mini!) in for some special attention. Making an appointment was super easy. I had the option to call or make the appt. online. Drop-off was quick and stress-free. Being a first-time customer, they didn't have any info on my car, and all it took was to slip my key fob into a special device that brought up all of the information about my car (super cool). I was given the option to wait in the lounge or drop off (no loaners currently available). I chose to wait it out since I had no one to drive me home. The lounge is small, but comfy. Coffee, snacks, nice chairs, and tv are all available to make your wait a little nicer. On a side (ish) note, I love to shop for Mini products and found that they really didn't have much in terms of a product store. Just a few things (t-shirts, caps) available... sigh! After just over an hour, my service rep came back with a report for me (wow, that was fast) on what needed to be done, the cost, and how long it would take. I was out of there in about 2 hours with two new tires, alignment, and fresh fluids. They offered a car wash as well. I would definitely recommend Crown Mini for servicing your beloved Mini. They are efficient and reliable, and will take care of your car like it was their own Mini. Much Mini love to Crown staff!

Some of the techs are great! Others are... Meh?…read more Most mechanics, you get a diagnosis, come back and the same tech works to address the diagnosis. I don't know why BMW doesn't follow industry standard there, but an experienced tech will diagnose, but if you go back for anything (follow up, you didn't have time, etc.) a green tech will get your car without existing knowledge. Maybe it's a way to get a few more hours of labor as the new tech determines what's up. Whenever I've gotten the same tech in particular tho, it's always been fantastic and usually super quick too! As long as you specify, you should be good to go!

This is a review of the service department. Consistently bad service. They don't call you back,…read moredon't have your vehicle serviced when promised or expected- a factory recall took two days- BMW app updates and it doesn't always work. Take it to the dealer (the correct thing to do, right) and they don't seem to know how to fix it and blame it on apple (?) They needed to order parts for a defect in my seats.... that was weeks ago. Said it would be about 5 days. I haven't heard from this since. Called on 6/3/26... all they could do is say they'll have someone call me back. Prior experience: spent a day leaving 3 or more messages and no one called me back the entire day. I had heard from other Richmond BMW owners about the terrible service at this dealership. I thought maybe it was a fluke... Not the case. Its poorly run, poorly managed, no customer service at all. I got better service in 1982 at a Chevrolet dealership on my Monte Carlo... it's literally that bad here. And there are loads of service writers there and not one of them ever gives a smile. They look miserable. Their shuttle driver took me from the dealership to work one time, and he talked about politics the entire ride, which is not only unprofessional, but he was also downright stupid and extremely stuck up Trumps A... I should have reported it then but i was so sick of it by the time I got to work I just wanted to forget it. Do yourself a favor, go elsewhere if you need service on your BMW and it's still under factory warranty. I'm going to Fairfax BMW next time and hope for better. Glad I didn't buy it from RIC, no telling how bad that experience would have been. The sales experience wasn't perfect at BMW of Alexandria either. My wife's car is a 2024 Mercedes.... Mercedes of Fredericksburg is spot on every time. What a difference. Very disappointed.

One of the worst dealerships I've ever brought a Jeep to my drove so bad after I brought it to…read morethem and they talked me into spending $4700 on a new suspension. I already had a rough country suspension on it that worked fine until they worked on it. It drove like a wagon. I almost flipped it over going up the interstate. My wife and daughter would not drive it again and I had to end up selling it and buying them a new I give them zero stars.

The guys in the shop recently lifted my 4Runner, added upper control arms, new wheels/tires and I…read morecouldn't be happier. Brian knows what he is talking about and didn't try to sell me on one product over another. He discussed all my options and pricing was fair with labor. Don't listen to the odd reviews- shop is under new management. Also I never felt different being a girl going into the shop and discussing my options. They treated me fairly and with respect. Everything put on vehicle was on par with what's recommended in 4Runner forums, etc. Very happy!!